MGMT 4030

Job Evaluation Exercise

The purpose of this exercise is to learn more about job evaluation by actually doing an evaluation of
a set of jobs for a company e ill call !peciali"ed #acing $roducts% &ou ill conduct the job
evaluation as a team effort during class time and then report the results of your or' to the class%
Teams ill have an opportunity to react to each other(s plans in order to highlight differences in
assumptions and approaches) so be sure you are ready to justify your ratings to the hole class%
The boo' tal's about various issues involved in conducting a job evaluation* as e discussed in
class there is no +one best method%+ #ather) your tas' is to determine ho &,- thin' the job
evaluation should be done) using your collective professional judgment% &our or' is essentially to
act as Job Evaluation .ommittee% &our first tas' is to develop a job evaluation system using the
point method /folloing the steps described in class and outlined in your boo'0 choosing and
eighting compensable factors) defining factor degrees and points) and then evaluating the jobs that
are attached1% To ma'e it easier to compare the various teams( approaches) the point system should
have a theoretical maximum of 2000 points% This or' ill be done on February 27

and March 4%
/3 recommend that you use 4ebruary 56 to revie the job descriptions) and develop the system)
including or'sheets and guidelines% Then you can use March 4 to do the actual ratings7
individually7and then compare them as a group and resolve any differences) including any
adjustments to the system% &ou can then draft your report to the class%1 &ou are free to use the
normal classroom for this or') although you may find it more conducive to do the or' in a
library team room or other location ith feer distractions%
,n Thursday March 6 each team ill present the results of its or' in class /about a 8 minute
presentation1% The first99and in many ays the most important99part of your presentation should be
a description of :,; you ent about your or' and ;:& you thought your approach made sense%
Then you can describe your results) folloed by hat you learned from the exercise /hich may
include a conclusion that your method asn<t as good as you first thought1%
The primary +deliverable+ from this exercise is the presentation to the class% 3 ill be loo'ing for a
clear) understandable) and professional presentation% !ince there ill be a lot of detail) $oer$oint
may be useful /but is not re=uired* for example) handouts may or' e=ually ell1% >e sure to
develop and sho a complete set of guidelines and or'sheets) as ell as your final ratings% Only
one summary per team needs to be turned in to me%
Specialized Racing Products
>ac'ground
!peciali"ed #acing $roducts /!#$1 is a relatively small operation in Engleood) .olorado
dedicated to providing the highest =uality specialty products to sprint car racing teams throughout
the -! /as ell as internationally via mail and internet orders1% !#$ is a subsidiary of a larger
manufacturing organi"ation) hich e ill call Mega.orp% 3t as created by a group of employees
ho ere themselves race enthusiasts or former racers?cres ho sa a need that they could fulfill%
!#$(s mission is to provide speciali"ed suspension and bra'e system components that are purpose9
built for sprint car racing) are of higher =uality than those available from larger manufacturers) and
are nonetheless price competitive% /@ote) hoever) that in the orld of auto racing) nothing is
AcheapBC1
!#$ provides itself on understanding racers( evolving needs and being able to provide customi"ed
solutions ith a faster turnaround than their larger) more bureaucratic competitors% Their or'force
consists of three s'illed machinists ho use sophisticated computer9based .@. milling machines
to produce a fairly small volume of components* to drafters to develop plans and specifications for
the parts* to external sales reps ho mostly sell directly to race teams* to internal sales reps ho
process orders from the external sales reps as ell as orders that come directly from customers* a
secretary ho runs the office* and a General Manager ho oversees the hole operation and reports
to Mega.orp%
$ersonnel practices have historically been pretty informal around !#$) but there is no increasing
pressure from the home office to tighten up practices relating to compensation% This is partly in
response to some complaints from employees ho felt unfairly treated /leading to turnover in hat
had been a very tightly 'nit or'force1) and partly in response to the groth that had led Mega.orp
to develop a more sophisticated approach to :#%
Each of your teams represents a consultant team charged ith developing an internally consistent
compensation system that ill be perceived as fair and that ill help position !#$ to meet its
strategic goals% /Dpparently an unusually large consulting budget as developed this yearC1 The
existing job descriptions appear in the pages that follo% :oever) since they ere developed on
an ad hoc basis over a period of time) you are elcome to consult the eb or other sources for more
information about the jobs if you find that useful%
Job Eescription
Title0 General Manager
General !ummary0
The General Manager is responsible for all phases of the !#$ operation% This includes financial
oversight) approval of product development direction) supervisory responsibility for all employees)
and supervision of day9to9day operations% #eports to Fice $resident of ,perations at Mega.orp%
$rincipal Euties and #esponsibilities0
,versees setup of production area
!ets or' and production schedules and monitors productivity of all operations
#evie and analy"e daily production results and determines efficiency and =uality ratings
#esponsible for maintaining a safe and efficient or' environment
#evies and approves any changes to product line
#evies and approves re=uisition re=uests for items over G580
$rimary liaison ith vendors) also coordinates ith customers as needed
:andles =uestions) conflicts or other problems
#esponsible for all personnel decisions /hiring) performance revies) firing1
$rovides or coordinates on9the9job training) as appropriate
!upports and assists machine operators in maintenance and repair re=uirements
Hnoledge) !'ills and Dbilities #e=uired0
!trong technical bac'ground in manufacturing and auto racing technology
!trong project management s'ills
Dt least 8 years of managerial experience
Dbility to coordinate sales and production team members
Good financial accounting s'ills
Dbility to problem solve
Education and Training #e=uirements
>achelor(s degree in >usiness re=uired) M>D preferred%
3 years prior managerial experience
;or'ing .onditions
@ormal office environment /normal temperature) humidity and noise1 for 809I0J of or' time%
58930J of time spent in shop environment or'ing ith machine operators) ith remaining time
or'ing ith customers or management at Mega.orp% Typically 5 K 3 days travel?month re=uired%
Job Eescription
Title0 Erafter
General !ummary0
$repares product engineering draings of easily visuali"ed parts or e=uipment from s'etches or
mar'ed9up prints% ;or' re=uires use of most conventional drafting procedures) including some
.omputer9Dided Eesign /.DE1 technology% ;or's closely ith sales representatives and
customers for input into product design) and ith machine operators for development of final
product design%
$rincipal Euties and #esponsibilities0
$repares product engineering designs of bra'ing and suspension components from s'etches)
mar'ed up prints) or existing prototypes% !elects appropriate templates and other e=uipment
needed to complete assignments%
-ses both manual /tracing) technical draing1 and .DE or'station e=uipment to prepare
detailed draings describing arrangements) dimensions and tolerances%
Dssembles and rites parts lists
,perates copying) digital printing) and digital plotters to produce draings and technical
specifications
-se mathematical formulas to chec' dimensions) tolerances and the li'e%
#e=uisitions and maintains an ade=uate supply of materials needed to complete or'%
,perates ith high degree of discretion and responsibility
Hnoledge) !'ills and Dbilities #e=uired0
Dbility to read) comprehend and follo complicated verbal and ritten instructions
Dbility to perform basic arithmetic) geometric and algebraic calculations
>asic s'ill in using .DE programs on high9end or'station /details can be learned on the job1
Hnoledge of most conventional drafting techni=ues) including the proper use of
engineering?drafting terminology) symbols) legends and shading7normally ac=uired in I
months of basic technical training and?or in high school
Dbility to meet deadlines) concentrate) and pay attention to detail for 68J of or' time%
!tanding and al'ing re=uired for less than 20J of or' time%
4amiliarity ith and interest in auto racing desirable
Education and Training #e=uirements
:igh school?GEE re=uired* >! in technical area desirable
Ddvanced training in technical?drafting or 3 years experience
;or'ing .onditions
@ormal drafting room environment /normal temperature) humidity and noise1 for L8J of or'
time% #emaining 28J time spent in shop environment or'ing ith machine operators% Mostly
sedentary or' ith fixed and predictable hours%
Job Eescription
Title0 4ield !ales #epresentative
General !ummary0
Maintains and expands existing accounts by or'ing closely ith customers to provide =uality
customer service and product information% .reates ne accounts through contact at racing events
and recommendations by current customers% ;or's closely ith customers to understand evolving
needs and ith drafters?machine operators to develop products /and enhancements1 to meet those
needs%
$rincipal Euties and #esponsibilities0
Maintain and expand existing accounts through continuous follo9ups and interaction
.ultivate ne accounts by soliciting referrals from current customers and by meeting potential
ne customers at races and other events%
.onfirms eligibility and creditorthiness of ne and existing accounts
$rovides field support of products to customers%
Troubleshoots any problems ith e=uipment specifications) delivery) or functionality by
or'ing as liaison beteen customers and 3nternal !ales #epresentatives
!ee's ideas and suggestions for ne product enhancements by or'ing closely ith customers
and by monitoring competitors
Maintains on 'noledge of products) sales techni=ues and mar'et trends
Hnoledge) !'ills and Dbilities #e=uired0
>asic technical understanding of racing products?technology
Dbility to clearly communicate technical information to and from buyers and product designers
Dbility to relate to race drivers and cre chiefs
Excellent customer service s'ills
!trong sales orientation7s'ill in meeting people) ma'ing effective sales presentations) closing
the sale) and providing effective follo9up
!trong or' ethic and sense of integrity
Dbility to or' independently and stay goal9oriented
Education and Training #e=uirements
:igh school diploma?GEE re=uired* college degree /preferably in >usiness1 desirable
Dt least to years technical sales experience
!ales training desirable
;or'ing .onditions
Extensive time traveling /3 ee's?month1 to races) product shos) race teams% Much of the time
spent ith customers may be in noisy) hot) sometimes dangerous or' environments%
Job Eescription
Title0 3nside !ales #epresentative
General !ummary0
:andles incoming calls from 4ield !ales #eps and customers re=uesting products) information) and
other assistance% #esponsible for resolving any issues or problems involving orders% Maintains
inventory control system) and pac'ages orders for shipment to customers%
$rincipal Euties and #esponsibilities0
#eceives incoming orders from 4ield !ales reps) using phone or email%
#eceives orders from customers by phone) internet or mail order%
Maintains inventory database by entering items produced) orders and returns) using $.9based
inventory control system
$ulls order items) pac'ages items) and arranges shipping /via -$! or other common carrier1
Troubleshoots any problems ith ordering or shipping) as re=uested by customers or 4ield !ales
#epresentatives
Maintains electronic database of customers%
.reates ee'ly and monthly sales and inventory reports using inventory control softare
Hnoledge) !'ills and Dbilities #e=uired0
!trong verbal communication s'ills
Dttention to detail
Excellent customer service s'ills
Dbility to learn ho to use $.9based inventory database softare
Dbility to or' effectively in a team environment of customers) 4ield !ales reps) and
manufacturing personnel
!trong or' ethic and sense of integrity
Dbility to lift and carry products up to 40 pounds in eight
Education and Training #e=uirements
:igh school diploma?GEE
$rior sales experience or training desirable
Dpproximately 3 months of on9the9job training in use of inventory control and customer
database softare
;or'ing .onditions
Time split beteen or'ing in office environment /ta'ing orders and maintaining database1 and
shop environment /inventorying stoc') pac'aging orders1% ,vertime may be re=uired during pea'
business periods and to meet rush re=uirements%
Job Eescription
Title0 !ecretary
General !ummary0
4olloing prescribed procedures) performs filing) boo''eeping and other general secretarial duties
re=uiring the limited exercise of initiative and judgment% $rovides support primarily for General
Manager) ith bac'up support for internal sales representatives%
$rincipal Euties and #esponsibilities0
$roduces letters) reports) tables) and the li'e from transcription or rough drafts) ma'ing changes
in grammar) spelling and punctuation as needed
Maintains boo''eeping and financial records /more detailed accounting functions are provided
by Mega.orp staff1
Maintains basic personnel records /details are handled by corporate :#1
#eceives general telephone calls and transfers to appropriate persons% $rovides bac'up
coverage of incoming sales lines hen internal sales reps are busy%
#elieves General Manager of designated administrative details here errors are not li'ely to
cause significant costs%
Maintains General Manager(s calendar) ma'ing appointments as directed% Drranges GM travel
schedules as necessary%
,pens and distributes mail% $erforms related routine clerical duties as re=uired%
Hnoledge) !'ills and Dbilities #e=uired0
Dbility to read and rite sufficient to type) edit and proofread business correspondence and
prepare reports%
Dbility to accurately and efficiently type reports and correspondence
>asic proficiency ith Microsoft ;ord and Excel
Dbility to learn and communicate company policies to other employees
!ufficient analytical abilities to handle routine) administrative tas's% ,ccasional need to
problem9solve reasonably ell9structured problems%
3nterpersonal s'ills sufficient to deal effectively and courteously ith a diverse group of internal
and external contacts%
Education and Training #e=uirements
:igh school diploma?GEE
Dpproximately I months on9the9job training to learn company policies and procedures
,ne year prior secretarial experience* three years experience preferred
;or'ing .onditions
,ffice environment) ith fe extremes of temperature) humidity or noise% Mostly sedentary or'
ith fixed and predictable hours%
Job Eescription
Title0 .@. Machinist?,perator
General !ummary0
#esponsible for the efficient operation of one or more assigned .@. machine tools to produce
component parts in accordance to customer draings) internal s'etches) or other specifications
provided by drafter%
$rincipal Euties and #esponsibilities0
#esponsible for scheduling of appropriate jobs in order to meet production goals
-sing product engineering draings and specifications) programs) sets up) and operates .@.
e=uipment to produce high9precision suspension and bra'e components%
$erforms follo9up operations) such as deburring) polishing) grinding) threading%
$erforms and documents in9process MD inspections
$erforms regular maintenance% Ds necessary and able) performs repair on e=uipment%
;or's closely ith drafter to ensure that product design meets technical and customer
standards%
;or's ith 3nternal !ales reps to maintain product inventory control system%
#e=uisitions and maintains an ade=uate supply of materials needed to complete or'%
Hnoledge) !'ills and Dbilities #e=uired0
Dbility to read) comprehend and follo complicated verbal and ritten instructions
Dbility to perform basic arithmetic) geometric and algebraic calculations
$roficiency in .@. machine programming
!'ill in use of conventional measuring tools and techni=ues) to assure compliance ith technical
specifications%
;or'ing 'noledge of all basic machine shop tools and e=uipment
Dbility to meet deadlines) concentrate) and pay attention to detail for 68J of or' time%
!trong safety orientation%
!tanding and al'ing re=uired for N0J of or' time% Dbility to lift) carry and hold up to 80
pounds%
4amiliarity ith and interest in auto racing desirable
Education and Training #e=uirements
:igh school?GEE and 3 years experience) or advanced .@. training and 5 years experience) or
>achelor<s degree in Tool Manufacturing and one year experience%
;or'ing .onditions
Machine shop or'ing environment) ith high noise levels and some variability in temperature and
humidity% Eust) grease and metal shavings common% !ignificant safety ris's from e=uipment and
environment re=uire constant vigilance and care% ,vertime may be re=uired during pea' business
periods and to meet rush re=uirements%