2009 Avaya Inc. All Rights Reserved.

subject: Release Letter for Avaya one-X Communicator Version 5.2 date: November 9
th
, 2009
1. GENERAL INFORMATION
This document contains the release information for Avaya one-X Communicator Version 5.2, and is in addi-
tion to any documentation provided with the product, end user, or administrator guides.
2. INSTALLATION INFORMATION
Please refer to the Avaya one-X Communicator Getting Started, Troubleshooting, Quick Setup, and Overview
& Planning guides for detailed information regarding system & infrastructure requirements. Additional informa-
tion is also available on http://support.avaya.com on the Avaya one-X Communicator Download page. A regi-
stry key to enable Kanafont support as well as the transform files for installation on non-English operating sys-
tems is also available on http://support.avaya.com.
Users who have Avaya one-X Communicator Version 1.0 Service Pack 4 are not required to uninstall the appli-
cation prior to installing Version 5.2.
3. UPDATES SINCE PREVIOUS RELEASE
The GA release of Avaya one-X Communicator 5.2 is English only though it could be installed on non-English
operating systems using transform files.
Please note that the operating system language must be English or match the language of the Avaya one-X
Communicator application. For example; one-X Communicator in Italian is only supported on an English or
Italian operating system. It is not supported on a German operating system.
A short list of features and user interface improvements are listed as below:
SIP support in Desk Phone mode (video not supported with SIP)
o Requires 96xx phone firmware R2.5 or later
Click-to-dial support for Windows Internet Explorer Version 8.0
Improved functional integration between Favorites, Call Log and Voice Mail Messages
o Ability to add Call log and Voice Mail entries to Personal Contacts
o Ability to add Call log and Voice Mail entries to Favorites
o Ability to Call, Send Email or Launch IM from Call Log and Voice Mail entries
Improved call control functionality with incoming calls
o one-X Communicator will now only show the main window if the call is answered from the in-
coming call alert toast notification. The main launch pad window will no longer popup (and fo-
cus set) when receiving an incoming call.
Enhanced window resizing capabilities for Inbox, Bridge Conference, Dialpad and Video windows
Expanded Audio options and improvements
o Advanced tab options allow changes to jitter buffer, receive and transmit gain levels and to
monitor audio statistics while on an active call
Expanded Desktop Integration options
2009 Avaya Inc. All Rights Reserved.
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o Wipe-to-dial (clipboard dialing) feature
New Presence options
o Ability to track and control presence requests
o View presence in call log, voice mail messages and search results for favorite contacts
Expanded Preferences options
o Automatic login
o Autostart
New Emergency Call Handling options (not supported with SIP)
o E911 Emergency Call Handling feature
o Ability to customize Emergency Call Handling disclaimer
New Diagnostic logging
o Set Log Options feature to seamlessly and quickly capture logs for technical support team to
quickly resolve issues
Expanded Video options
o Full screen option
o Always on top feature
o Screen Saver and Monitor Power Saving feature
Docking options with Dial Pad and Bridge Conferencing windows
o Ability to dock or not to dock
Ability to disable screen saver while on a video call
Ability to rebrand and customize one-X Communicator logo, customize Emergency Call Handling Dis-
claimer and Login and Welcome windows titles
o Refer to the onexc_customization document available in the one-X Communicator downloads
section
Enhanced Dialing Rules supporting multiple and variable area/city code lengths
o Multiple and variable area/city code lengths are supported by using comma separated values
e.g. 732, 908
o Added new field "PBX Main Prefix" in dialing rules settings. Numbers with PBX Main Prefix will
be treated as internal extensions
o Special handling of area code in countries like Germany and Australia where leading 0 is used.
For example in Germany, area code should be entered as 069.
Outlook Integrator "Look and Feel" consistent with one-X Communicator application windows
Improved Contact Search Results functionality
Auto search feature returns results faster based on each character entry without the need to use
Search icon
2009 Avaya Inc. All Rights Reserved.
Page 3
Expanded Operating Systems and Server Support
o 32-bit and 64-bit* operating systems as listed below (Although the operating system is 64-bit,
one-X Communicator is a 32-bit application running in O/S emulated environment)
o Microsoft Windows XP Home and Professional Editions with Service Pack 2 or higher
o Microsoft Windows Vista Enterprise, Ultimate and Business Editions with Service Pack 2 or
higher
o Windows 7* Enterprise, Ultimate and Professional Editions
o Microsoft OCS/OC 2007 R2 (if you want to integrate Avaya one-X Communicator with Micro-
soft OCS/OC 2007 R2)
*Video feature not supported on Windows 7, 64-bit operating systems or with SIP.
For more product information on one-X Communicator, see the Overview and Planning for one-X Commu-
nicator document using the link below:
https://support.avaya.com/css/Products/P0516
4. KNOWN ISSUES
Many of the issues below carry over from Avaya one-X Communicator 1.0 SP4 and are included as a reminder.
The following list is not exhaustive, but is an attempt to minimize lost time.
For upgrading through command line installation on Vista, command prompt has to be run as adminis-
trator. Follow the steps below to run the command prompt as administrator:
1. Click on Start -> Program -> Accessories
2. Right click on Command Prompt and select Run as Administrator
Avaya one-X Communicator does not support the following Avaya Communication Manager
features: aux-work, assist, after-call, auto-in, manual-in, stroke-cnt, work-code, vu-display
There is a bug in Windows XP and Windows 2003 where the right click menu appears behind the
application. It is documented in the Microsoft KB Article Number 943326, and a hotfix is available
for download. (MR 4852)
Placing a video call to Avaya Meeting Exchange at 30 frames per second may result in poor video.
Please administer MX to support a frame rate lower than 30 fps. (MR 7499)
Choosing the repair option to reinstall the application will not work for nested components. (MR
7666)
A bridged call answered on the principal extension will show as a missed call on the bridged ex-
tension in standalone mode (MR 7699).
Using the redial functionality, the user should click once rather than double-clicking, which may in-
terfere with the ability to end the call session. (MR 7802)
Performing a silent installation and choosing the option to install the Outlook Integrator when Out-
look is not installed will not show an error message. However, doing the same by invoking the MSI
works correctly. (MR 7956).
Adding a seventh party to a six party conference while using a 96XX phone in Desk Phone mode
will result in an error. (MR 7996)
Some users may not see caller ID when connected to CM 5.1(defsw083376) or CM 5.2
(defsw082921) (MR 8058)
2009 Avaya Inc. All Rights Reserved.
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Related to MR 8058 above, if there is no caller ID provided, there will be no Outlook screen pop.
(MR 8051)
Performing a silent installation without Microsoft .NET 3.5 SP1 installed will not show an error
message. However, doing the same by invoking the MSI works correctly. (MR 8068).
Performing a silent installation choosing the SIP protocol and the video option is not supported.
However, doing the same by invoking the MSI works correctly. (MR 8098).
Performing a silent installation choosing Citrix and video options is not supported. However, doing
the same by invoking the MSI works correctly. (MR 8110).
When the user has a personal contact stored and the personal contact calls with a matching num-
ber, the call appearance will show the name in the personal contact. However, when Avaya one-X
Portal is providing the call logs, the call logs will not show the contact name as shown in the per-
sonal contacts but will show the default string provided by the system (MR 8158).
For voicemail attachments, if two attachments have the same name, only one will be downloaded.
For SIP telephones with expansion modules, call appearances must be provisioned on the primary
phone. A phone MR already exists for this issue.
Outlook Contacts Search Outlook must be running for this feature to work.
Call Logs are not correct for H.323 conference calls in standalone mode.
Call logs are incorrect for H.323 telecommuter calls in non-1XP mode
The following are known issues in general and not specific to this release.
If IP Softphone R6 or IP Softphone 5.x with Video Integrator is installed, this must be uninstalled
manually if 1XC with video is to be installed. Also uninstall the Polycom Media Companion or Poly-
com Via Video software if it is not uninstalled automatically. This is due to a Polycom Media Com-
panion issue.
4.1 DIALING RULES:
These are the special instructions for the Dialing Rules in Avaya one-X Communicator Release 5.2:
For Germany, a user needs to enter the area code with leading 0, e.g. in Frankfurt, area code 69 should be
entered as 069, and check the option Include area/city code when making a local call. This implies that user
needs to enter the local area code when entering the dialing number.
2009 Avaya Inc. All Rights Reserved.
Page 5
5. NOTES PERTAINING TO VIDEO
5.1 SUPPORTED USB WEB CAMERA DRIVER LIST FOR AVAYA ONE-X COMMUNICATOR
Camera Name Driver Version
Microsoft VX-
3000
LifeCam 2.04 32-bit for Vista
Microsoft VX-
6000
LifeCam 2.04 32-bit for Vista
Creative WebCam Live! Motion version 1.11.02 beta
Logitech QuickCam Communicate
MP(S5500)
QuickCam 11.8
Logitech QuickCam Ultra Vision QuickCam 10.5 & 11.8
Logitech QuickCam Pro 9000 QuickCam 11.8
Logitech QuickCam Pro 5000
(P/N 861205)
QuickCam 10.5
QuickCam 11.1
Logitech QuickCam Pro 5000
(P/N 861306)
QuickCam 10.5
QuickCam 11.8
Logitech QuickCam Pro 4000 QuickCam 10.5
For more information on Logitech camera drivers supported, please see http://logitech-en-amr.custhelp.com/cgi-
bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=3428&p_created=1142451071&p_sid=xqdR6ifj&p_accessibility=0&p_redirect
=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NzUsNzUmcF9wcm9kcz04NDQmcF9jYXRz
PSZwX3B2PTEuODQ0JnBfY3Y9JnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9ZHJpdmVyIHZlcnNpb24*&p_li=&p_topview=1
5.2 KNOWN ISSUES:
Creative Cameras:
There is an issue with the microphone support for these cameras. The PC will lock up and freeze after re-
peated use with the creative camera. Workaround is to run the audio tuning wizard and select a recording de-
vice other than the Creative webcam microphone. Also under
Control Panel | Sounds and Audio Devices | Audio. Set the Sound recording device NOT be the Creative Mi-
crophone. Also selected the checkbox Use only default devices
2009 Avaya Inc. All Rights Reserved.
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Logitech Web Cameras:
If you notice the mcsys.exe application taking up 99% CPU (50% on a dual core) when idle you may need to
disable the Logitech effects. Please see the Logitech support site for instructions -
http://www.quickcamteam.net/documentation/how-to/how-to-disable-or-enable-logitech-video-effects-for-
individual-programs