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Change!
Change! is about experimenting; trying a new career, trying to look at things differently, trying to make a difference. We
hope to Change your mind, Change your life…Change our lives. In this day and age we all need to try something new.
Prototype, experiment, bring your ideas to life and let the world experience them. All change is not progress, but there is
no progress without change. Experiment your way to change. Try, learn, improve. Simple. Really.

Everyone has something they want to change and most of us have many things. It might be a boring career; being un or
under employed; a couch potato lifestyle; an unsatisfying relationship(s); not making a difference (whatever that means to
you). Exactly what your change is or how many you have is not important. What matters is doing something about it–again
and again and again. Change is an iterative and sometimes repetitive process. And no, iterative and repetitive are not
synonymous in our minds.

Iterative means to learn from prior experience and apply what you’ve learned so that each time you do something you get
closer and closer to your desired result. When we talk about repetitive, we mean doing the same thing over and over and
ending up with same result; the same unsatisfying result. As to process, anything that is going to result in a desired change
requires a series of actions. There is no one magic spell, magic wand, magic bullet, or one-size, one-time action that you
can take. Even though you already know that, we had to say it. We all really want change to happen magically–with no pain,
no work and for everyone to live happily ever after.

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Since change requires work, pain and not everyone lives happily ever after, why bother to change at all? The “why” is
different for everyone. Whether your reason is religiously based, or how you were raised, or your general philosophy of life,
most people want to be the best they can be. Sometimes, the why is just plain necessity: you need a job or your significant
other delivers an ultimatum. Now, getting there is the challenge. Not only do we have to overcome our own inertia and
fears, we have to deal with the inertia and fears of those around us.

Change always has ripple effects and not everyone is going to be happy about the change you make, no matter how good a
change it is or how you go about it. On the other hand, your change will positively affect people you are not even aware of.
How cool is that? Steve Jobs, CEO of Apple, and others have talked about doing things that “make a dent in the universe”.
We think any time you try to make a positive change, no matter how small, it makes a dent. It makes a difference.

Whatever the change and the reason for making it we have some ideas on how to get started and how to manage your own
resistance and that of others. We’ve already defined some terms–iterative, repetitive and process.

Iterative - to learn from prior experience and apply what you’ve learned so that each time you do something you get closer
and closer to your desired result

Repetitive - doing the same thing over and over and ending up with same result; the same unsatisfying result

Process - a series of actions

We need to add a few more so that we are all clear on what we’re talking about.

Experiment – a process of trying different actions to see what happens, the key word is “trying”

Prototype – a specific series of actions one tries to see if one gets the desired result

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Which word doesn’t quite fit with the others? That would be repetitive. It’s included in our definition of change: an iterative
and sometimes repetitive process. By our definition repetitive doesn’t sound positive. It isn’t. However, it is what we all do
when we get frustrated or scared; we revert to doing what we know and have always done. To successfully navigate a
change you have to acknowledge up front that part of the process may include some backsliding or going in circles for a
bit.

We think of change of any kind as an upward spiral. You are moving against gravity to get where you want to go. You keep
passing by places you’ve already been as you go around the spiral, but at a different (and better) level. Occasionally, gravity
may pull you down and you have to cover the same ground, again. It’s not like walking up a spiral staircase with a fixed
set of steps. Instead, picture yourself walking up a hill that has a spiraling path, with easy and rough spots and the
occasional plateau.

As we said, no words or formula exists to make change magically and painlessly happen. It’s hard work. But we do have
some words and a formula of sorts that help the process.

Engage Imagine Share Experiment Review

So here we go on our iterative (and sometimes repetitive) process up the spiral of change.

Change! 44
Engage

What is it that you want to change? Not your laundry-list of changes, but that one “something” that is calling to you right
now. It may not even be on your list. You may be inspired in the moment by a news story; a friend’s plight; a book you are
reading; or a death that reminds you time is truly finite. Whether it’s monumental or elemental, here’s how to get started
on the road to change.

You need permission to change. Yes, you need to get permission to make a change in your life. Who gives that
permission? You. Seems pretty easy, but for most people this is the hardest step–the one where most people stumble and
fall. If you are not prepared to accept change, if you are not prepared to commit to doing whatever it takes, then forget it.
Get back on the couch because change is not for you, at least not at the moment.

Understand the kind of change you are considering. We either change because we want to or because we have
to. Which one describes you? If you need to make a change in your life because of poor health, or to save your marriage,
or to find employment, then on the face of things you’re up against a tougher situation than those who are changing just
because they want to. But think again. The issue you are trying to overcome will act as a red flashing beacon, reminding
you of your need to change, and constantly keeping you moving forward. You have an advantage over those in seemingly
better circumstances, because giving up on change is not really a viable option for you.

Change what you do, not how you do it. There is a difference between being effective and being efficient. Change
what you do in order to be effective. Focus on the results. You can’t tinker your way to great change. If you focus on
simply changing how you do something, the change is likely to be incremental, insignificant, and you won’t feel the
benefits of accomplishment. Paradoxically, if your change goal is too small you are much more likely to give up sooner
than if you have to push yourself to make great change.

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Get past the reasons for not changing. We’re willing to bet that for every great change idea you can think of, you
can find at least one reason not to do it. To save you time, and to allow you to focus on what you want to do, here are the
top ten reasons not to change and why you shouldn’t consider them:

10. It’s self-indulgent. How often do you indulge yourself? Why shouldn’t you? You won’t be of much value to
others if you don’t learn to value yourself and your efforts.

9. Someone has done it before. It’s all been done before. Nothing’s really original. While there is nothing
new under the sun, there’s a lot of old stuff that people haven’t yet come across. Get over yourself.

8. I’ve tried this before and failed. An irrelevant fear; that was then and this is now.

7. I will upset someone I love. A serious concern because you never know how loved ones will respond to
your change. The best you can do is to remind yourself that you’re a good person with good intentions.
You’re trying to create unity, not discord. Talk things through and ask loved ones to participate with you;
see Share.

6. My idea will never be as good as it is in my mind. Ideas in your head don’t actually exist in the real
world, so it’s not an apples-to-apples comparison. Better to try something and partially succeed than to
have the perfect wish-list.

Change! 66
5. I’m not sure how to do it. If you try it and it doesn’t work, you’ll try a different way next time. Doing
something is better than doing nothing, and if you do something badly you’ll learn how to do it better.
Experience and practice are valuable teachers.

4. People will think less of me. Not the people who matter. And not you.

3. It may take too much time. Yes, it may, but putting it off isn’t going to make it happen any faster. If it’s
something you want to do, make the time to make the change.

2. It will cost money. What better investment than in yourself? Being creative can also mean finding creative
ways to do more with less. Be resourceful, not resource driven. And if you’ve never had to do without
before now–the change will do you good.

1. People will laugh at me. Not the people you respect; they haven’t yet and they’re not going to start now.
Toughen up.

Engage: Understand the change you want; allow yourself to get there.

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Imagine

Somebody said, “If you can’t see it, how can you be it?” If somebody didn’t, then we’re saying it. You’ve engaged and
picked a change you want to make. Now, what does it look like, feel like, taste like, sound like, smell like? Engage some
more and imagine, no holds barred, what you’ll be like once you’ve made that change. Professional athletes do this all the
time; at the free-throw line they see the ball going in before they’ve even released it. You need to do the same.

Change your mind, change your life. Imagining what we want or expect is called “mindset”. It functions all the
time, consciously or unconsciously, and is a powerful tool for change. Your mindset reflects your sense of purpose, which
in turn organizes your perceptions. As psychologist Abraham Maslow said, “People who are only good with a hammer see
every problem as a nail.” That is mindset at work. Avoid wishing or hoping for your change goal to happen, instead just
decide with your full force of being to make it so. It is essential to commit yourself–your mindset–to change even if you
can’t see the way to your goal, yet. Negativity will short-circuit your path to success.

Look ahead, not behind. Beginning with the end in mind is a great way of starting something new. How far can you
see into the future? Some people have great vision; others see just a little further ahead of where they are now. It doesn’t
matter, so long as you aren’t looking behind. If you believe biography is destiny and that the past is the predictor of the
future, you will never see your way to making change. But if you can imagine what you want to happen, envision it
happening, you will already have changed your perspective. Write it down. Draw a picture of it. Record yourself talking
about what success looks like and how it feels. Envision you changed; you will be a lot more positive about making change
and more likely to succeed at it. So go ahead, see what’s possible.

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You don’t need wings to fly. If you’re looking at some of the great entrepreneurs out there, like Steve Jobs, you
might be fooled into thinking that you need to have the talent of a genius to make a dent in the universe. We’re not
asking you to invent the next Google (although if you do, let us know before it goes public). Change is usually much more
straightforward than that and it doesn’t even require talent. You need focus and endurance. Focus to see your way
through making a change, and endurance to keep on going and not lapse back into your old lifestyle. Think about it. If
you were going to change by getting fit, it doesn’t take talent. You don’t need to be an Olympic hopeful. Strap on a pair of
running shoes and some comfortable clothing and take a run or a walk for thirty minutes.

Imagine: Picture yourself as changed.

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Share

Although all parts of the change process can be difficult, sharing is one of the hardest, but the most necessary for
success. A change won’t only affect you; it will affect everyone around you. Sharing what you are going to do with
others helps you refine and affirm your commitment to change. It also helps you enlist the type of support you need
and gives you a head’s up on who you might need to avoid as you go about making a change.

A caveat here: if you need to make a serious physical or mental health or relationship change, we recommend you enlist
the appropriate professional resources as part of your support team.

Saying it aloud doesn’t always make it so, but it really helps. The fear of failure is always with us. So why
would you want to tell somebody you are going to do something, because…What if it turns out you fail to do it? What if
they try to talk you out of it or worse tell you it’s a stupid idea? Wouldn’t it be better to make a change quietly and if it
doesn’t work out no one will know? Actually, no. Sharing what you are trying to do and having others cheer you on (and
cheer you up) and generally just care about you is what keeps us going forward. Besides, others will have insights you
need to hear, opportunities you didn’t know about, and will give you kicks in the butt when you need them the most.
Sharing makes real what you are trying to do; to yourself, to others.

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Nip sabotage in the bud. Not everyone you share with will be supportive. If you think you’re resistant to making a
personal change, some people around you will be even more resistant to you making a change. They will take your
change as a personal affront and project their fear of failure onto you. Anyone who has tried to stop drinking, eat
vegetarian, lose weight, spend less, end a relationship, you name it, can tell you that someone in their life was very
dismissive, to the point of sabotage about their change. “A little glass of wine won’t hurt you.” “You couldn’t even tell I
put chicken in the casserole.” “What if you never find anyone else?” Obviously if you know someone will react negatively,
don’t share what you are trying to do. If you tell someone and they are less than supportive, avoid them if possible, and
if you can’t, just keep changing the subject when the conversation comes around to the change you’re attempting. If all
else fails, look them in the eye and quietly and firmly say, “This is important to me.” Don’t apologize. Don’t elaborate.
Don’t psychoanalyze. Don’t ask for understanding. Just walk away. Continue working your change process and sharing
with those who support you.

It’s not just about you. Real change only happens when you decide it’s time and you start working on it. However,
any change you make–lose weight, get a new job, go back to school–changes your routine and the routines of those
around you. Keep in mind how most of us hate having things sprung on us out of the blue. Although everything is
changing all the time, we humans seem to hate change. The key word is “seem”. What we really object to is feeling out
of control. By sharing what you want to do, you help your friends, family, co-workers begin to adapt to the changing
you. They can begin to change their thinking; they can learn what to do; they feel in control of their reactions. You want
their support and they want yours.

Share: Talk the change through


with those who support you.

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Experiment

The word “experiment” usually conjures up images of a laboratory, test tubes, strange gadgets, and Dr. Frankenstein in
the corner. Experiment is not a terribly scary word if you think about. We’ve defined it as “trying different actions to see
what happens”. More simply– to learn by experience. That sure doesn’t sound scary. Kids experiment all the time; it’s
called play. It’s how they learn about themselves and the world around them. Very young children rarely talk about what
they do as good or bad, right or wrong, they talk about results. “I hit Billy and he cried.” “I mixed the colors to get green
and all I got was brown.” “I put the hamster in the toilet so he could swim and he didn’t like it.” It’s only when we get
older that we think in the judgmental terms of success or failure, good or bad, rather than being comfortable observing
the outcome of our actions and figuring out what to do differently next time.

We are assuming that someone helped you figure out why it wasn’t acceptable to hit Billy and make him cry, along with
all of the other societal dos and don’ts. We aren’t advocating willy-nilly experimenting here. You are an adult and are
responsible for your actions. Use experimentation as a positive catalyst for change.

Where’s the starting line? You’ve got a vision and you’ve shared it. Now it’s time for action. Ahem. Can you hear
me? Now it’s time for action. Can’t figure out where to start? That’s the beauty of experimenting, there’s generally no
right or wrong place to start. Some starting points will make more sense than others. If you can’t walk 5 blocks without
huffing and puffing, signing up for a 10k run next week is probably not the starting point to achieve your goal of
running a marathon, but you’ll figure that out on race day and modify your training process. Otherwise, research into
how others have achieved a change similar to yours will help. You can see what actions they took and you can
determine what you think will work for you. Remember, it’s experimenting. You may not hit the right combination of
actions the first or even the second go-round. Iteration (try, try, again) is part of the process.

Change! 1212
Losing weight is a great example of a variety of starting points and combination of actions. (We are not promoting or
advocating any of these actions, just giving you some common examples.) You could:

1. Join a program – Weight Watchers, Jenny Craig, NutriSystem


2. Hire a trainer
3. Hire a cook
4. Join a gym
5. Buy workout videos and workout at home
6. Take a diet aid
7. Start walking 30 minutes a day
8. Have bariatric surgery
9. Try a diet plan - Grapefruit diet, cabbage soup diet, South Beach diet

Are we there, yet? Just like picking your starting point and the actions you are going to take, determining your
timeline is part of the experimental process. Being realistic helps a lot. It will take longer than a couple of months to go
from a complete couch potato to a marathon runner; you are not going to lose 30 pounds (safely) two weeks before
your high school reunion and finishing the last 20 credits of your college degree while working full time and taking care
of a family will probably require more than a year. Don’t lose sight of your ultimate goal, but start chunking out smaller
iterations that you believe are reasonable based on what you know now. You will make adjustments as you go along.
These small goals act as milestones on your road to change. Every time you accomplish them you get a little boost and
the knowledge that you are nearer to reaching your ultimate goal.

Change! 1313
You might want to note your observations as well, such as: smaller networking groups seemed more productive,
industry based groups produced more leads, or more contacts were made at trade shows. You have to know what you
did in order to know what you need to do more of, or do differently, to achieve your change.

Keep a notebook and write down what you see, think, feel at the time. This has a couple of benefits. Firstly, you will
have a detailed account of each of your experiments to track what you tried and how it went. Maintaining a record of
what worked and what didn’t will allow you to avoid repeating mistakes and to focus on those things that get you to
where you want to be. Secondly, the notebook will provide you with your progress meter, showing you exactly how far
you have come since you started. This can be a real boost, especially when things aren’t going as well as you had
hoped. The act of writing down your efforts will also help you to remember them; most of us learn and remember
things better through writing them down.

Does this size fit? What works for one person may not work for someone else and vice versa. This is why we advocate
prototyping as part of your experimental process. Remember, experimenting is the act of trying a series of actions; a
prototype is the specific series of actions you are going to try. No, you don’t need to be an engineer to develop a
prototype. In fact, if you have decided on a series of actions based on some assumptions about outcomes, developed a
working plan outlining milestones and are ready to track what happens… you have your prototype! If your ultimate goal
is to get a new job, one smaller goal could be to generate job leads. Earlier we discussed a prototype of using
networking events to generate job leads. Yes, it is that simple (the prototyping, not getting job leads).

Does your prototype work for you? That’s what you are going to find out. If your ultimate goal is to lose twenty pounds,
a smaller goal may be to lose five pounds in two weeks. Your prototype may be to add thirty minutes of walking a day
and not change your eating habits. This may or may not work for you. You won’t know until you experiment by trying it
and track the outcome. Using a prototype you design helps you to experiment your way to figuring out what works and
what doesn’t for you. Change is personal; to realize it, it has to fit–YOU!

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Failure is always an option. Experimenting is meant to find what works and what doesn’t work. Most people think
doing something that doesn’t work is failing. In our minds, what doesn’t work is simply something you don’t want to do
again in that exact way. So you need to be willing to “fail” to figure out what will work for you. If you are afraid to
change because you are afraid to fail, you are stuck. Fear can be paralyzing if failure is not an option. You can’t
succeed by not failing. Not failing is easy; simply do as little as necessary or nothing if possible. But there is no change
in that. The trick to overcome this is to make failure (finding out what doesn’t work) a goal–a small goal–on the way to
learning something new and making a change. Jonathan Ive, designer of the Apple iMac and iPod among others, is
always looking to be wrong: “It’s the inquisitiveness, the sense of exploration. It’s about being excited to be wrong
because then you’ve discovered something new.”

Coach yourself to be optimistic in the face of set-backs. Pessimists tend to focus on the negative in adverse situations,
taking it personally and believing that failure is permanent. Optimists, on the other hand, respond differently to
challenging circumstances. They expect success and view negative events as temporary glitches on their inevitable path
to success. Remember the power of mindset. Your resilience in the face of adversity is the best long-term predictor of
your success.

Experiment: There is more than one way to make your change.

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Review

At your first (and subsequent) milestones, you need to stop and evaluate what’s working, what’s not working, and
make adjustments accordingly. By looking at what you expected to happen–losing five pounds in two weeks, or getting
two job leads in two weeks–you can determine if you achieved or exceeded your expectation. Regardless of whether you
got the results you expected, you need to look at your actions. Understanding what you did to achieve (or not achieve)
your expected results allows you to tune up your prototype/actions for your next milestone and to adjust your overall
plan if necessary.

In reviewing your change progress, it is important to be objective and to view the outcomes of your experiments as
neither positive nor negative, but simply neutral. Profit data is sometimes skewed by large corporations to meet
stockholder expectations and to wow Wall Street. Remember Enron? The tendency to slant data and prejudge
outcomes is all too common. It is true that each experiment brings you one step closer to your goal, but being a
rigorously objective observer will allow you to keep an open mind about what to do next. If you’re overly critical–or
even worse, overly celebratory–you might be inclined to cut back on your change efforts. Hey, if you’re really that
wonderful, why bother to keep working on this change stuff at all? Maintain a neutral view. In doing so, you might begin
to see patterns in your records (where’s that notebook?), things that will influence you to try new approaches or to step-
up your efforts for even greater results.

So, what did happen? The review at a milestone needn’t be complicated. This is not a scientifically controlled
experiment. However, you do need to be honest with yourself and you may need to call on someone in your support
group to give you their feedback. We all have blind spots and an outside observation or kick in the butt might be what’s
needed. However, remember, you are experimenting and don’t need to do a deep analysis.

Change! 1616
Here are just three examples of how the weight loss prototype might play out. Note the use of the word “possible” in
the Reasons and Adjustments columns. Sometimes what we think is a cause, actually isn’t. It really is all about
experimenting, reviewing results and making reasonable adjustments. If you figure out a root cause, great! The
important thing is to evaluate what is working and what isn’t, adjust and keeping working to make your change.

Prototype Scenario 1
Milestone: Day 14 Expected Result Actual Result Possible Possible Adjustments for
Reasons next 2 weeks
Measurement Lose 5 Lbs Lost 2 lbs
for results

Action(s) Walk 30 minutes Walked 9 out of 14 1. Didn’t walk enough due to 1. find an indoor space for
daily days bad weather bad weather days
2. Ate more than usual 2. eat normally or eat less

Prototype Scenario 2
Milestone: Day 14 Expected Result Actual Result Possible Possible Adjustments for
Reasons next 2 weeks
Measurement Lose 5 Lbs Lost 0 lbs
for results

Action(s) Walk 30 minutes Walked 7 out of 14 1. Schedule didn’t permit 1. try walking every other
daily days walking daily day &
2. eat less

Prototype Scenario 3
Milestone: Day 14 Expected Result Actual Result Possible Possible Adjustments for
Reasons next 2 weeks
Measurement Lose 5 Lbs Lost 6 lbs
for results

Action(s) Walk 30 minutes Walked 14 out of 14 1. Ate less than usual 1. continue same or
daily days 2. increase walk time to 45
minutes

Change! 1717
So, what next? Congratulations! You have completed an iteration of Engage, Imagine, Share, Experiment and Review!
What? You say you didn’t get the results you wanted? Didn’t you work on your change? Didn’t you go through the process
and learn about an action or actions that won’t work for you? Congratulations are still in order; you have focused and
endured and worked on your change! Now, you are ready to go up the spiral through the next iteration of your change.

Where do you start? You start back at Engage and revisit each part of the change process with what you have learned.

Review: Evaluate with an open mind what


worked, what didn’t, and what’s next.

Change! 1818
Engage: Is the change still important to you? Did you learn anything that affirms that you are on the right track? Did you
learn something that sends you in different direction? We are not talking about giving up or dialing back just because you
didn’t get the results you wanted the first time. It’s about using the new information to determine whether your change
should stand or needs to be modified. In some cases, your modification may be to up the ante as you discovered that you
set the bar too low.

Imagine: Is your changed picture of yourself still valid or does it need some adjustment? What do you need to do if you
pictured yourself in your dream job in six months and through networking you found out that’s probably unlikely to
happen? You can keep that original picture. You can picture yourself in your dream job in a year. You can picture yourself
in a job that will get you to your dream job in two years. All that matters is that you take what you’ve learned and have
your “picture of changed" for the next iteration of experimentation.

Share: Let those who support you know how you are doing–the good, the bad and the ugly. In fact, you should be doing
this all along. If you are considering making adjustments to what you are doing, run it by your team. You may have
missed something that others will spot. It’s also time to celebrate that you’ve gotten this far and plan to keep on going,
so gather others around you.

Experiment: Are you ready for the next milestone of your plan? Do you want to try this milestone again, but in a
different way? Does your plan need some tweaking, perhaps a different prototype? Whatever you decide, you need to
explicitly state, “If I take this series of actions, I think I will get this result.” And then take those actions and track the
outcome. You are moving up that spiral of change, passing what you’ve already done at a higher level, and getting closer
to your ultimate goal.

Review: You know the drill by now. Did it work? Why or why not? Go back to Engage and on to the next iteration. During
the review at the end of one of your iterations, you will know if you’ve finally reached your change as you pictured it. Of
course, if you follow this process, you won’t be surprised that you’re there. Often we find our “last” iteration takes us on
to the next change we want to make.

Change! 1919
Making Your Dent In The Universe

Change is hard. Fear of failure is powerful. Familiarity helps. Iterative experimentation, as we’ve outlined, helps you to
overcome inertia and fear. The more you experiment with change, you will begin to realize that it is better to learn
something new often than to be right just once. Start out with a smaller change to get the feel of experimenting. If you
find you are becoming successful every time you try something new, then your challenges aren’t hard enough. Practice is
really the name of any game; as you become more adept at changing, become bolder in the change you want to make.

Foremost, change is personal. We should only make changes because they are right for us. However, everything we do
affects others. Often that ripple affect seems localized to our immediate universe; family, friends, co-workers. Most of us
think we don’t have the ability to affect the broader community. What we forget on a daily basis is that we don’t know
how far our ripples might go and what kind of dent in the universe we are making. Everyone can name a person that has
had a profound affect upon them. Often it is someone close, and sometimes it’s a person who does not have a clue that
they made such a difference. That “clueless” person may in fact be you. You may not make Bill and Melinda Gates sized
dents in the universe, but then again you just may.

Make a dent in your universe; make a dent in our universe...

Engage: Understand the change you want; allow yourself to get there.

Imagine: Picture yourself as changed.

Share: Talk the change through with those who support you.

Experiment: There is more than one way to make your change.

Review: Evaluate with an open mind what worked, what didn’t, and what’s next.

Change! 2020
About the Authors
Alan Parr and Karen Ansbaugh have each experimented their way through several career iterations and numerous personal
changes. That experimentation separately and together resulted in them co-founding the OpenSky Consortium, an
Innovation Lab specializing in business transformation. They use the Change! principles to help make a dent in the
universe for their clients–providing firms with new ideas, creative thinking and insights, then experimenting to drive
change in people, companies and markets. Their work with individuals in those firms suggested to them a more personal
view of the Change! principles might be appreciated.

“We take new concepts and capture the big idea; identifying relationships and showing causality. We tell stories. We
communicate complex ideas in simple, meaningful, memorable ways that are accessible to a wide audience. Our focus is
on turning dreams with deadlines into realities—prototyping and field-testing ideas to bring them to life quickly and on
time.”

You can view their blog at http://opensky.typepad.com

Change! 2121
Copyright Information
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License. To view a copy of this license, visit http://creativecommons.org/licenses/by-nc-nd/3.0/us/ or send a letter to
Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA.

The copyright of this work belongs to the authors, who are solely responsible for its content.

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Change! 2222

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