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Orderi ng Gui de
Cisco Business Edition 6000
Version 10.0
Ordering Guide
February 2014
This document is updated frequently. Ensure that you are using the latest version from:
www.cisco.com/web/partners/sell/technology/ipc/uc_tech_readiness.html
For questions and comments please use Cisco Business Edition 6000 support community (www.cisco.com/go/be6ksupport)
2014 Cisco and/or its affiliates. All rights reserv ed. This document is Cisco Public Information. Page 2 of 28
Contents
1. Introduction...................................................................................................................................................................3
1.1 Cisco Business Edit ion 6000 Version 10 Highlights .............................................................................................3
1.1.1 Server Hardware and Licensing.....................................................................................................................3
1.1.2 Ease of Install and Provisioning .....................................................................................................................3
1.1.3 User Licensing Enhancements ......................................................................................................................3
1.1.4 Collaborat ion Applications ..............................................................................................................................4
1.2 Quot ing and Ordering Tools ...................................................................................................................................4
1.3 End-of -Sale and Pr oduct Code Change Bulletins .................................................................................................4
2. Getting Started .............................................................................................................................................................4
2.1 Unif ied Communicat ions Licensing Overview .......................................................................................................4
2.1.1 Cisco User Licensing ......................................................................................................................................4
2.1.2 Cisco User Connect Licensing .......................................................................................................................4
2.1.3 Cisco Unif ied Wor kspace Licensing...............................................................................................................5
2.1.4 License Control Mechanisms .........................................................................................................................6
2.2 Cisco Service and Support .....................................................................................................................................8
2.2.1 Pr oduct Support Services ...............................................................................................................................8
2.2.2 Pr oduct Warranty ............................................................................................................................................8
2.2.3 Cisco Unif ied Communications Sof tware Subscription.................................................................................8
2.2.4 Service Availability by Pr oduct .......................................................................................................................9
3. Ordering Cisco Business Edition 6000 Solutions ................................................................................................10
3.1 Ordering Overview ................................................................................................................................................10
3.1.1 New Systems ................................................................................................................................................10
3.1.2 Upgrades and Migrat ions .............................................................................................................................10
3.2 Cisco Business Edit ion 6000 Order ing Wor kf low f or New Systems ..................................................................11
3.3 Optional BE6000 Licenses and Of f ers.................................................................................................................15
3.3.1 Enable Mobile and Remote Access with Cisco Expressway......................................................................15
3.3.2 Enabling Customer Collaborat ion with Cisco Unif ied Contact Center Express.........................................16
3.3.3 Enabling Rich Online Meet ings with the WebEx Meet ing Cent er Service.................................................16
3.4 Addit ional Features and Applications...................................................................................................................17
3.4.1 Ext end Cisco Unity Connect ion Features ....................................................................................................17
3.4.2 Enable Call Management with Cisco Unif ied Attendant Console ..............................................................17
3.4.3 Enable Emergency Call Routing with Cisco Emergency Responder .........................................................18
3.4.4 Enable Advanced Notif icat ion with Cisco Paging Server ...........................................................................18
3.4.5 Ext ending t he Video Solution with Cisco TelePr esence Video Communication Server ...........................18
3.5 Ordering Examples: New Systems ......................................................................................................................19
3.6 License and Sof tware Upgrades ..........................................................................................................................21
3.6.1 Unif ied Communicat ions User License Feat ure Upgrades ........................................................................21
3.6.2 Unif ied Communicat ions Sof tware Version Upgrades ................................................................................21
3.6.3 Hypervisor License Upgrade ........................................................................................................................22
3.7 Ordering Example: License Feature Upgrade.....................................................................................................23
3.8 Ordering Example: Sof tware Version Upgrade ...................................................................................................24
3.9 Migrat ion t o Cisco Business Edit ion 6000 and User Licensing ..........................................................................24
3.9.1 Migrat ion Process With UCSS .....................................................................................................................25
3.9.2 Migrat ion Process Without UCSS ................................................................................................................25
3.9.3 Ordering Migrat ion Licenses ........................................................................................................................26
3.10 Ordering Examples: Migration............................................................................................................................27
2014 Cisco and/or its affiliates. All rights reserv ed. This document is Cisco Public Information. Page 3 of 28
1. Introduction
Cisco
Business Edition 6000 (BE6000) is designed f or organizations with up to 1000 employees. The solution
of f ers premium voice, video, mobility, messaging, presence, and contact center f eatures on a single virtualized
platf orm. These core communication capabilities allow medium-sized businesses to benef it f rom rich collaboration
tools that improve ef f iciency and productivity. For more inf ormation, please visit: www.cisco.com/go/be6000.
This guide describes a simple, common process f or ordering BE6000 solutions directly f rom Cisco, or through a
Cisco distributor, reducing cost of entry f or small deployments and minimizing lead time.
Bef ore proceeding, please ensure that you are using the latest version of this guide f rom the f ollowing link:
www.cisco.com/web/partners/sell/technology/ipc/uc_tech_readiness.html. A specif ic guide f or ordering Cisco
Business Edition 6000 Version 8.6 is also available on this page.
1.1 Cisco Business Edition 6000 Version 10 Highlights
1.1.1 Server Hardware and Licensing
Hardware remains available without user licensing as nonconf igurable, stockable parts.
Medium-density and high-density server options are available f or more f lexible deployment solutions.
Servers are available with export restricted, or export unrestricted sof tware.
Version 9 or 10 user licensing is available through electronic delivery using a single top-level product code
(R-CBE6K-K9).
Licenses purchased using R-CBE6K-K9 may only be used with BE6000 server products. Use of BE6000
licensing with any other platf orm is expressly f orbidden.
Licensing options f or the Cisco Expressway mobile and remote access solution are now available with the
BE6000.
Cisco TelePresence
Video Communicat ion Server Control (VCS-C) sof tware with 10 nontraversal and 5
traversal session licenses continues to be included with each server bundle at no additional cost. Additional
session and f eature licenses may be ordered if required.
1.1.2 Ease of Install and Provisioning
Cisco Unif ied Communications Virtualization Hypervisor and license are preinstalled on the server.
Cisco Unif ied Communications Sof tware Suite (ref er to section 3.2) is preloaded on the Hypervisor
datastore to help reduce installation time.
To simplif y provisioning, Cisco Prime
.
Enhanced Plus UCL: This license of f ers a richer collaborative experience f or desk-based and mobile users
who require two devices. It includes voice, video, instant messaging, and presence f eatures which may be
enabled f or mobile and remote access using Cisco Expressway.
TelePresence Room: This license enables any Cisco room-based telepresence system.
Voice Messaging (voicemail): Enables voice messaging f eatures f or one user with Cisco Unity
Connection
Basic licensing. It includes advanced message access options (Internet Message Access Protocol [IMAP],
unif ied messaging, phone, and web).
2.1.3 Cisco Unified Workspace Licensing
Unif ied Workspace Licensing (UWL) of f ers an easy and af f ordable way to procure and deploy a broad range of
Cisco Unif ied Communications applications and services using per -user licensing.
UWL is available f or the BE6000 in two editions (summarized in Table 1):
Standard Edition (CUWL-Std): This license of f ers a rich collaborative experience f or desk-based and mobile
users who require multiple devices. It includes voice, video, voice messaging, instant messaging, and
presence f eatures which may be enabled f or mobile and remote access using Cisco Expressway. As an
alternative to using the on-premises instant messaging and presence server, a 1-year WebEx
Messenger
service subscription may be chosen with this license. Business Edition (CUWL-BE) licensing, which of f ers
the same entitlement as CUWL-Std, will remain available f or purchase with version 9.X solutions f or a
limited period.
Prof essional Edition (CUWL-Pro): This license of f ers a comprehensive collaborative experience f or users. In
addition to the benef its of UWL Standard Edition, each license includes personal f our way video calling and
WebEx Meeting Center, either as a 1-year Named Host subscription or as a perpetual on-premises license.
Note: Although UWL-Pro licensing may be used with the BE6000, it must be ordered separately and is
subject to a minimum order of 50 users per deployment.
For more details about Cisco UWL, please visit:
www.cisco.com/web/partners/downloads/partner/WWChannels/technology/ipc/downloads/f inalcopy.pdf .
2014 Cisco and/or its affiliates. All rights reserv ed. This document is Cisco Public Information. Page 6 of 28
Table 1 and Figure 1 compare Cisco Unif ied Communicat ions version 10 license types to help determine which is
most suitable f or any set of requirements. Table 1 illustrates the f eatures that are enabled by each license type.
Figure 1 illustrates the minimum license type required f or each Cisco device or client.
Table 1. Ci sco Busi ness Edi ti on 6000 Versi on 10 Li censi ng
License Cisco UCL
Essential
Cisco UCL
Basic
Cisco UCL
Enhanced
Cisco UCL
Enhanced Plus
Cisco UWL
Standard
Cisco UWL
Professional
Price $40 $125 $210 $295 $325 $500
User profiles 1 1 1 1 1 1
Number of devices 1 1 1 2 Multiple
*
Multiple
*
IM and presence
**
or WebEx or WebEx
Jabber voice/video client
Video calling
***
Expressway Remote Access
***
Voice messaging
WebEx Meeting Center
Personal Multiparty Video
Prime Collaboration Standard
Legend: Incl uded Opti onal Not Applicabl e
*
CUWL enabl es the fi rst 10 devi ces per user on i nstal l ation. If more devices are requi red, contact l icensi ng@cisco.com.
**
Avai l abl e to al l users when usi ng the Uni fi ed Communications Manager IM and Presence Servi ce on the BE6000 server. One-
year WebEx Messenger subscri pti ons are avai l able as an opti on for UWL users.
***
Where supported by devi ce or cl i ent.
Figure 1. User Li censi ng Devi ce Support
2.1.4 License Control Mechanisms
The BE6000 now includes two license control mechanisms that should be considered when ordering licenses:
2014 Cisco and/or its affiliates. All rights reserv ed. This document is Cisco Public Information. Page 7 of 28
a. Single Fulf illment. When purchasing a BE6000 solution, Unif ied Communications licenses are
delivered through a single Product Activation Key (PAK) f or each order. In the case of the BE6000, all
licenses in a PAK must now be f ulf illed at the same time f or use with one system.
b. Starter Pack Enf orcement. Each BE6000 solution is entitled to one license starter pack. Beginning
with version 10 licensing, it will only be possible to deploy one license starter pack per system.
Note: When ordering license starter packs, ensure that the target system does not already have a starter pack
installed. If it does, none of the licenses delivered in the same PAK will be eligible f or use with that system.
2014 Cisco and/or its affiliates. All rights reserv ed. This document is Cisco Public Information. Page 8 of 28
2.2 Cisco Service and Support
2.2.1 Product Support Services
Table 2 describes the services available f or the BE6000 Server and the applications it supports.
Table 2. Ci sco Busi ness Edi ti on 6000 Service Descri pti ons
Service Description
SMARTnet (hardware support) Rapid problem resolution with 24-hour global access to the Cisco Technical Assistance Center (TAC)
Registered access to Cisco.com for powerful online tools and information
Next-business-day advance hardware replacement (Additional replacement service levels, some as fast
as 2 hours, are also av ailable. Use the Service Availability Matrix tools.cisco.com/apidc/sam to check
regional av ailability.)
Proactiv e Smart Call Home capability alerts customers and Cisco TAC to potential problems before they
occur
Cisco Unified Communications
Essential Operate Service
Software support for Unified
Communications Applications
(CON-ESW)
24-hour telephone and remote technical and maintenance support services
Automated troubleshooting tools and support (Cisco TAC Case Collection, Software Bug Toolkit, and
Product Alert Tool)
Cisco TAC: Access to expertly trained engineers
Cisco.com: Access to industry-leading online support
Application maintenance and minor software updates; access to software updates
Cisco TelePresence Essential
Operate Service Software
support for VCS-C (CON-ECMU)
24-hour telephone and remote technical and maintenance support services
Automated troubleshooting tools and support (Cisco TAC Case Collection, Software Bug Toolkit, and
Product Alert Tool)
Cisco TAC: Access to expertly trained engineers
Cisco.com: Access to industry-leading online support
Ongoing sof tware updates and major software version upgrades within the licensed feature set
Cisco Unif ied Communications Operate Services Ordering Guide:
www.cisco.com/en/US/services/ps2961/ps2664/service_partner_guide0900aecd80616a58. pdf .
Cisco TelePresence Operate Services Ordering Guide:
www.cisco.com/en/US/services/ps2961/ps7072/services_data_sheet0900aecd80557f 72.pdf .
2.2.2 Product Warranty
The BE6000 is sold as part of the Cisco Collaboration portf olio and as such is subject to Cisco Basic Warranty
Terms. In particular, BE6000 servers are subject to the Cisco 90-Day Limited Hardware Warranty. Extended
warranty terms that apply to generic Cisco Unif ied Computing System (Cisco UCS) products do not apply. For
f urther details, ref er to: www.cisco.com/go/warranty.
2.2.3 Cisco Unified Communications Software Subscription
To complement Unif ied Communications Essential Operate Sof tware support, Cisco Unif ied Communicat ions
Sof tware Subscriptions (UCSS) provide access to major sof tware version upgrades. To purchase UCSS, a
subscription must be ordered f or every installed user license or application. In turn, each subscription requires a
valid Unif ied Communications Essential Operate Support (ESW) contract f or activation. Although ESW contracts
may be renewed annually within a multiyear sof tware subscription, it is strongly recommended that UCSS and
ESW be sold with congruent terms.
When ordering UWL, a minimum 3-year UCSS subscription must be purchased f or every user license (UCL and
UWL) in a deployment. One-year agreements are available f or government and education customers subject to
applicable laws regarding multiyear contracts.
2014 Cisco and/or its affiliates. All rights reserv ed. This document is Cisco Public Information. Page 9 of 28
For new systems, use Cisco Commerce Workspace (CCW) to order electronic delivery, sof tware subscriptions and
support through the top-level product code R-CBE6K-K9 using the part numbers illustrated throughout this guide.
When renewing cover or adding additional licenses to an existing deployment, Cisco Support Contract Center
(Cisco SCC) should be used to quote f or and assign services. In particular, Cisco SCC allows the purchase of
prorated contract terms f or new components to ensure the convenient co-termination of cover f or the entire
solution. For more inf ormation, ref er to the guides posted at: www.cisco.com/go/ucssrenewals.
For additional guidance on ordering sof tware support and subscription packages, ref er to the f ollowing:
www.cisco.com/en/US/partner/prod/collateral/voicesw/ps6882/ps9158/us_uc_sw_ordering_tips_qrg.pdf .
2.2.4 Service Availability by Product
Table 3 illustrates which support product to purchase f or each component of a BE6000 solution.
Table 3. Ci sco Busi ness Edi ti on 6000 Support Servi ces by Product
Product SMARTnet
UCSS UC Essential
Operate Support
TP Essential
Operate Support
Cisco Business Edition 6000 Server Bundle
Cisco Unified Communications user licenses
Cisco Contact Center Express
Cisco Unified Attendant Consoles
Cisco Emergency Responder
Cisco TelePresence Video Communications Server
Note: Support f or promotional Video Communications Server licenses is included with SMARTnet cover f or the
BE6000 sever bundle. See section 3.4.5 f or more details.
Note: ESW and UCSS f or BE6000 Unif ied Communications User Licenses provide support and upgrades f or
the f ollowing applications:
Cisco Unif ied Communications Manager
Cisco Instant Messaging and Presence Server
Cisco Unity Connection
Cisco Expressway
Cisco Jabber