Table of Contents

Introduction......................................................................................................
................... 1

Vision
Statement…......................................................................................................
....... 2

Mission
Statement ......................................................................................................
.... 2

Core
Values...............................................................................................................
........ 3

Objectives.........................................................................................................
................. 4

Ethics
………………………………………………………………………………………………………………
……………5

External Factor Evaluation Matrix

………………………………………………………………………………..6

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Introduction

Welcome to Prominent
Welcome to the Quetta Prominent Hotel, the only internationally managed 5-star
hotel in Quetta. Business and leisure travelers will appreciate our 407
comfortable guest rooms, excellent restaurants and impeccable guest facilities.
An ideal destination for the majority of foreign travelers to Pakistan, the Quetta
Prominent Hotel boasts an earthquake-proof building and extensive fire-safety
system.

The Prominent Hotel is located on Zargoon Road Quetta. Only 10 kilometers

away from Quetta International Airport.
The hotel has 250 rooms, two swimming pools, three restaurants, two bars and a
night club.
In the evenings you can enjoy a romantic candle lite dinner at our roof garden
restaurant then relax at the pool side.
Shopping areas are 15 minutes by limousine from the hotel.
Accommodation
A "dream" for business travelers, the newly refurbished, state-of-the-art SMART
Rooms features a long list of amenities to make your stay more productive and
comfortable. Everything imaginable is offered, from a large work desk, an in-
room fax, printer, copier and scanner to a personalized audio video system with
DVD/CD players. Guests can also take advantage of the exclusive check-in and
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 checkout facilities and a SMART Lounge, where complimentary refreshments
are served throughout the day.
Restaurants and Lounges
The Quetta Prominent Hotel offers a variety of world-class restaurants to suit
every palate with delicacies prepared by our specialty chefs. Enjoy delicious
Pakistani cuisine at Al Bustan Restaurant, offering all-day dining in a casual
atmosphere. Or stop by Fanoos Lounge, open 24-hours a day, for a quick, light
meal. A contemporary ambience awaits your arrival at Cozmo or you can spice it
up with more Pakistani cuisine at The Pakistani.
Vision Statement:
“To be the leading hotel in the region”.
Mission Statement:
Our hotel is committed dynamic growth and services
excellence built upon our heritage of traditional
hospitality.
Core Values
• We are dedicated to provide customers highest level of
quality, Services, Cleanings and value.
• We are committed to our people because we know that a
diverse team of will trained individuals, working together, is
the key to our success business
• We approach all aspects of our business with honesty and
integrality
• We give back to the system that provides our success
• We celebrate our achievement, yet we always strive to
achieve new heights
• We are committed to exceeding our customers expectations
every time
• We believe in a collaborative management approach,
employing a mutually respectfully business philosophy

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 • We will seize every opportunity to innovate and lead the
industry on behalf of our customers

Objectives
• To achieve sustained growth and profitability in all areas of
business.
• To build and sustain a high performance culture, with a
continuous improvement focus.
• To develop a customer-service oriented culture with special
emphasis on customer care and convenience
• To build and enabling averment, where employees are
motivated to contribute to their full potential
• To explore new avenues for growth and profitability

Ethics
• Employees must carry out their responsibilities in a
professional manner at all times.
• Employees must ensure that know your customer
principals are adhered by abstaining sufficient
information about the customers to reasonably satisfy
ourselves as to their reputation, standing and the nature
of their business activities.
• Presence of a corporate culture that seeks to create an
environment where all persons are treated equitable
and with respect
• Employees must remain alert and vigilant with respect
to frauds, thefts or illegal activates committed within the
Hotel premises

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 • Employees must commit to the continued development
of the service culture in the Hotel
•

External Factor Evaluation Matrix (EFE)

Opportunities
S Weig Rati (W x
No ht ng R)
1 Development of Gawadar Project 0.1 4 0.4
2 Potential Growth in IT & Telecom 0.05 4 0.2
3 High Demand 0.05 3 0.15
4 Being provincial capital would bring investment delegations 0.05 2 0.1
5 Road Link to other cities of Balochistan 0.05 2 0.1
6 Outdoor Caterings 0.15 4 0.6
7
8
Threats

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 1 Regular sabotage activities within the province 0.1 4 0.4
2 Cultural Barriers 0.04 1 0.04
Restricted movement of civilians throughout Quetta Specially
3 Cantt 0.1 4 0.4
4 Law & Order situation in the City 0.26 4 1.04
5

Total . . . 1 3.63

Opportunities and Threats Response

Development of Gawadar Project: Movement of management & high

professional technical staff of different organization for establishment and
development of their organizations

Potential Growth in IT & Telecom: we have lutuse software linking with

internet availability of telecommunication internationally

High Demand: In the region of Quetta there is many NGO’s and Private
Organization, they need to be a quality Service of testy food and comfortable stay.

Being provincial capital would bring investment delegations: Due to

Provincial Capital, there is many opportunities for new inventors to get maximum
profit.

Road Link to other cities of Balochistan: Good infrastructure of Rood Links with
other cities of the Balochistan to come and avail our services.

Outdoor Caterings: we have the capability to cover the outdoor catering, like CM
House, Governor House, Governmental Functions, Marriages, etc
Threats

Regular sabotage activities within the province: There is many sabotage

activities since last Five Years specially in the city of Quetta

Cultural Barriers: in the province of Balochistan their people avoid the Hostelling
they prefer the tradition get to gathering.

Restricted movement of civilians throughout Quetta Specially Cantt:

Restricted Movement of Civilians specially in cantt due to critical situation.

Law & Order situation in the City: it is the one of beg threat for other cities and
countries also.

External Factor Evaluation Matrix (EFE)

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Origination response is brilliant to opportunities and threats.

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