Connect and manage broadband devices:

Reduce OPEX, increase revenue and customer satisfaction

Consumer CONNECT
OSS/BSS
XML
TR-069
CALL CENTER
WEB UI
CMS
NOC
RGW
CALIX
RGW
HOME SERVER
STB
FEMTO
Compass Consumer Connect equips communications service providers with a broadband device and
service management platform that greatly facilitates your subscribers ability to connect to and leverage
your broad-band network. By simplifying the process of adding broadband devices to the network and
extending the visibility and reach into each subscribers home, service providers can enjoy signicant
improvements in customer satisfaction, reduced operational costs, and new potential revenue streams
associated with consumer IT services.
Connect is an easy-to-use cloud-based application that makes it simple to remotely connect, activate,
and manage subscriber devices and services. Benets for service providers include:

Increased customer satisfaction: Subscribers enjoy faster service startup and much quicker resolution
for home network problems.
Decreased operating expenses: Many home network problems can be resolved without a truck roll.
New potential revenue streams: A variety of opportunities are enabled by a new level of access and
visibility into your subscribers' home networks.

Consumer Connect is a Software-as-a-Service (SaaS) application. Connect features a full range of TR-069
automated conguration server functionality as well as integration with the powerful Calix Management System
(CMS) and XML interfaces to industry-leading billing systems. Connect also includes such features as device
auto-discovery and plug-n-play service management. Integrated with our cloud-based Compass service delivery
ecosystem, Consumer Connect gives service providers the intelligence and tools to simplify, manage, and
monetize their subscribers broadband experience.
Benets
Extended service reach = Potential new revenue streams
By extending a service providers reach into home networks, Consumer Connect enables an array of potential
new sources of revenue, such as home network management services, remote home network diagnostics and
repair, and managed content ltering.
Instant gratication = Increased customer satisfaction
Deliver immediate broadband gratication for todays demanding broadband consumers and keep them
gratied by xing many of their home network problems quickly.
Virtual IT technician = Reduced OPEX
Remote device management and diagnostics (virtual IT technician) can often eliminate the need for a truck
roll. Many problems that used to take hours to resolve can now be xed in minutes.
Transforming your business
Getting into the consumer IT services market has never been easier. Through simplied service activation,
cloud-based subscriber network diagnostics, and a fully integrated network, service management, and billing
environment, network operators are equipped to act as virtual IT technicians and to establish a rm foothold
in the growing consumer IT services market.
Calix now enables you to extend your service reach beyond the access network and into the home network.
Consumer Connect elegantly integrates element and premises management with tools that analyze and
monetize the complete broadband experience.
Plug-n-play broadband premises device discovery through TR-069
Automated activation and no-hands maintenance
Cloud-based, standards-compliant broadband premises device and service management
Fully integrated broadband access and home network management with ties to widely deployed
billing systems

Consumer CONNECT
Keeps your customers satised
Consumer Connect features plug-n-play device discovery through
TR-069 ACS functionality, enabling real-time visibility into your
subscribers home network.

This allows customer service agents to react appropriately
during issue resolution calls and remotely activate residential
gateway diagnostic procedures minimizing the need for
on-site maintenance visits. Its like having an always-available
virtual technician in the home.
What it does
Reduces the cost of service delivery
Consumer Connect leverages the cloud to automate device
and service activation processes. This no-hands activation and
maintenance approach is key to reducing the cost of service delivery.
Network operators can remotely launch diagnostic tests and resolve
problems. Features that further reduce the cost of service delivery
include bulk device software upgrades, scheduled maintenance
procedures, universal conguration proles, congurable event
notications, and factory resets.
Expands revenue opportunities
Device and application intelligence embedded within Consumer Connect enables
service providers to remotely activate new broadband devices and manage home
networks, including settings for WiFi, parental controls, and content lters.

This enables service providers to offer services that eliminate the complexity
and uncertainty of common home network challenges, including WiFi
network security, content ltering, and device maintenance
all without ever having to roll a truck or maintain a server farm.
With XML interfaces to the most widely deployed billing
systems, Consumer Connect enables both service
personalization and automated billing record updates.
1035 N. McDowell Blvd., Petaluma, CA 94954 | 877 462 2549 | info@calix.com | www.calix.com | 2012 Calix