SREE SOWDAMBIKA COLLEGE OF ENGINEERING

Chettikurichi, Aruppukottai

COURSE PLAN

Name of the staff : Mr.J. Goldwyn Sudhakar
Subject with code : GE2202 / TOTAL QUALITY MANAGEMENT
Course : B.E.
Semester / Branch : VII / Electronics and Communication Engineering


1. Objectives :

1. To learn the Total Quality Management concept and principles
2. To learn various tools available to achieve Total Quality Management
3. To learn Statistical Approach for Quality Control
4. To learn an awareness about the ISO and QS Certification process

2. Learning Outcome and End use.
Having successfully taken this course, you will be able to
1. Understand the Total Quality Management
2. Understand the Top Management Commitment i.e Leadership
3. Identify the tools used for improving total quality of management
4. Identify the Statistical process used for improving quality control
5. Recognize the international standards of ISO

3. List of Text and Reference Books:

TEXT BOOK
1. Dale H.Besterfiled, et at., Total Quality Management, Pearson Education Asia, 3
rd
Edition,
Indian Reprint (2006).

REFERENCES
1. James R. Evans and William M. Lindsay, The Management and Control of Quality, 6th
Edition, South-Western (Thomson Learning), 2005.
2. Oakland, J.S., TQM Text with Cases, Butterworth Heinemann Ltd., Oxford, 3
rd
Edition,
2003.
3. Suganthi,L and Anand Samuel, Total Quality Management, Prentice Hall (India) Pvt.
Ltd.,2006.
4. Janakiraman, B and Gopal, R.K, Total Quality Management Text and Cases, Prentice Hall
(India) Pvt. Ltd., 2006.





4.Web Resources :


Unit Topic Web links
I
Introduction - Need for quality
www.ecommerce-now.com/images/ecommerce-
now/Needforquality.htm
Evolution of quality www.ncbi.nlm.nih.gov/pubmed/6372483
Definition of quality
www.qualitydigest.com/html/qualitydef.html
www.qaproject.org/methods/resdimension.html
Dimensions of manufacturing and service
quality
www.flexstudy.com/catalog/schpdf.cfm?coursenum=9529a
Basic concepts of TQM - Definition of TQM
www.bexcellence.org/Total-quality-management.html

TQM Framework www.michelbeauregard.com/tqmmodelsframeworks.pdf
Contributions of Deming, Juran and Crosby www.dtic.mil/dtic/tr/fulltext/u2/a256399.pdf
Barriers to TQM
http://puslit2.petra.ac.id/ejournal/index.php/ind/article/viewP
DFInterstitial/16003/15995
II
Leadership en.wikipedia.org/wiki/Leadership
Strategic quality planning, Quality
statements
www.bia.ca/strategic-quality-planning.htm
http://www.marketingdonut.co.uk/marketing/sales/tenderi
ng-for-contracts/write-a-quality-statement
Customer focus Customer orientation,
Customer satisfaction, Customer complaints,
Customer retention
http://www.bizhelp24.com/marketing/customer-complaints-
summary.html

Employee involvement Motivation
http://humanresources.about.com/od/glossarye/a/employee_in
v.htm
Empowerment
www.olivermagro.com/FO_Mgt/Lecture_12.PDF
www.adamssixsigma.com/team_building_employee_motivati
on.htm
Team and Teamwork
https://www.ashgate.com/pdf/SamplePages/PrinciplesMan
Ch15.pdf
Recognition and Reward
http://www.inc.com/encyclopedia/employee-reward-and-
recognition-systems.html
Performance appraisal en.wikipedia.org/wiki/Performance_appraisal
Continuous Process improvement en.wikipedia.org/wiki/Continual_improvement_process
PDSA Cycle https://www.deming.org/theman/theories/pdsacycle
5s en.wikipedia.org/wiki/5S_(methodology)
Kaizen www.kaizeneye.com/Kaizen/what_is_kaizen.aspx
Supplier partnership Partnering, Supplier
selection, Supplier Rating.
www.projectsmart.co.uk/docs/supplier-selection-checklist.pdf
en.wikipedia.org/wiki/Supplier_rating

III
The seven traditional tools of quality
www.tutorialspoint.com/management_concepts/basic_quality
_tools.htm
New management tools Six-sigma:
Concepts, methodology
www.isixsigma.com/new-to-six-sigma/getting-
started/what-six-sigma/
Applications to manufacturing, service www.isixsigma.com Industries Software/IT
sector including IT
Bench marking Reason to bench mark,
Bench marking process
asq.org/learn-about-
quality/benchmarking/overview/overview.html
FMEA Stages, Types.
en.wikipedia.org/wiki/Failure_mode_and_effects_analysis
www.harpcosystems.com/Get-More-Out-Of-Your-FMEA-
PartII.htm
www.fmeainfocentre.com/papers.htm
IV
Quality circles www.slideshare.net/AshwiniSavane/final-quality-circle-4
Quality Function Deployment (QFD) www.qfdi.org/what_is_qfd/what_is_qfd.htm
Taguchi quality loss function en.wikipedia.org/wiki/Taguchi_methods
TPM concepts, improvement needs saferpak.com/tpm.htm
Cost of Quality
asq.org/learn-about-quality/cost-of-
quality/overview/overview.html
Performance measures www.orau.gov/pbm/documents/overview/wapm.html

V
Need for ISO 9000- ISO 9000-2000 Quality
System
www.westgard.com/essay22.htm
www.praxiom.com/iso-definition.htm
www.tqe.com/iso.html
Elements, Documentation
www.link1.com/pdf/qualitymanual.pdf
http://www.umsl.edu/~sauter/analysis/cmm_iso/iso-
cmm%2011-22/sld014.htm
Quality auditing
en.wikipedia.org/wiki/Quality_audit
www.asq.org/certification/quality-auditor/index.html
QS 9000
ISO 14000 Concepts, Requirements and
Benefits
www.trst.com/iso2a.htm
http://www.ingenieroambiental.com/4026/EMS_INTERNAL
_AUDITOR_TRAINING2.pdf
www.qsae.org/web_en/pdf/ISO14000Concepts.pdf
http://www.iso.org/iso/iso_catalogue/management_standards/i
so_9000_iso_14000/iso_9001_2008/concept_and_use_of_the
_process_approach_for_management_systems.htm
Case studies of TQM implementation in
manufacturing and service sectors including
IT.
http://umpir.ump.edu.my/2349/1/YAP_PEI_XIANG.PDF

Extra Web Resources:

http://www.qaproject.org/methods/resimprove.html
en.wikipedia.org/wiki/Advanced_Product_Quality_Planning
www.gslis.utexas.edu/~rpollock/tqm.html
http://home.att.net/~iso9k1/tqm/tqm.html#Key to Quality











5.Lesson Plan



Topic
No


Topic Name
Reference Book


Teachi
ng
Aids

No.of
Periods

Cumulati
ve No.of
Periods
Page No
Chap
ter
No

UNIT I INTRODUCTION
1. Introduction - Need for quality 19-20 1 BB 1 1
2. Evolution of quality 21-22 1 BB 1 2
3. Definition of quality 19-20 1 BB 1 3
4.
Dimensions of manufacturing and
service quality
Notes BB 1 4
5.
Basic concepts of TQM - Definition
of TQM
12-15 1 BB 1 5
6. TQM Framework 17-18 1 BB 2 7
7.
Contributions of Deming, Juran and
Crosby
16-17 1 BB 1 8
8. Barriers to TQM 22-25 1 BB 1 9

UNIT II TQM PRINCIPLES
9 Leadership
29-58 2 BB 1 10
10
Strategic quality planning, Quality
statements
11
Customer focus Customer
orientation, Customer satisfaction,
Customer complaints, Customer
retention
67-97 3 BB 2 12
12 Employee involvement Motivation
101-134 4 BB 2 14
13 Empowerment
14 Team and Teamwork
15 Recognition and Reward
16 Performance appraisal
17 Continuous Process improvement
137-161 5 BB 2 16
18 PDSA Cycle
19 5s
20 Kaizen
21
Supplier partnership Partnering,
Supplier selection, Supplier Rating.
165-175 6
BB
2 18




UNIT III STATISTICAL PROCESS CONTROL (SPC)
22
The seven traditional tools of
quality
BB 2 20
23
New management tools Six-
sigma: Concepts, methodology
BB 2 22
24
Applications to manufacturing,
service sector including IT
BB 1 23
25
Bench marking Reason to bench
mark, Bench marking process
219-232 8 BB 2 25
26 FMEA Stages, Types. 389-415 9 BB 2 27

UNIT IV TQM TOOLS
27 Quality circles BB 2 29
28
Quality Function Deployment
(QFD)
327-358 12 BB 2 31
29 Taguchi quality loss function 573-621 20 BB 1 32
30 TPM concepts, improvement needs 443-453 16 BB 2 35
31 Cost of Quality
179-212 7 BB 2 36
32 Performance measures

UNIT V QUALITY SYSTEMS
33
Need for ISO 9000- ISO 9000-
2000 Quality System
266-271 10 BB 2 38
34 Elements, Documentation 271-293 10 BB 2 40
35 Quality auditing 293-302 BB 1 41
36 QS 9000 Notes BB 1 42
37
ISO 14000 Concepts,
Requirements and Benefits
307-322 10 BB 1 43
38
Case studies of TQM
implementation in manufacturing
and service sectors including IT.
302-303 10 BB 2 45








6. Other related Books / Journals available at our library :

BOOKS :

1. Total Quality Management -- DR.K.C.Arora
2. Total Quality Management Organization & Strategy -- James R.Evans
3. Total Quality Management Text With Cases,3
rd
Edition John S.Oahland
4. The Management and Control of Quality ,6
th
Edition James R.Evans,William
M.Lindsay
5. Total Quality ManagementS.Bhskar

JOURNALS:

Engineering Management IEEE Transactions.


7. Additional Topics Beyond Syllabus :

1. Quality Culture
2. Human Resource Empowerment
3. Supply Chain Management
4. Six Sigma consulting
5. ISO 9000:2008
8. Cycle Test Portions :

Cycle Test I - Unit 1 + Unit 2
Cycle Test II - Unit 3 + Unit 4
Cycle Test III - Unit 5

Prepared By Approved by


Staff In-charge HOD