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Exam : HP2-H08
Title : Servicing HP Desktops,
Workstations, and
Notebooks
Versiondemo
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1Identifytwo BIOS securityfeatures introduced with the HP BIOS based on Unified
Extensible Firmware Interface (UEFI). (Selecttwo.)
A. systemrecovery
B. BIOS user accounts
C. boot device options
D. SpareKey
E. DriveLock
Answer: B, D
2Which HP product for post-warrantysupport is available to HP customers?
A. Help Pack Services
B. Care Pack Services
C. Assistant Services
D. Service Pack Option
Answer: B
3Which HP tool enables you to update the BIOS in a Windows environment?
A. HPQFIash Utility
B. HP SoftPaq DownloadUtility
C. EROMPAQ flash utility
D. cpqtag utility
Answer: A
4.What should you do to viewdetails of the graphics driver?
A. Click the Driver Signingbutton in the hardware tab of SystemProperties.
B. Press F10 during bootup and access the Advanced option in the systemBIOS.
C. Click the Advanced button of DisplayProperties in Control Panel.
D. Click the Hardware Profiles button inSystemProperties.
Answer: C
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5A customer wants additional memoryinstalled ona computer. Where can you find the
appropriate part number for supported memoryon this computer? (Select two.)
A. Maintenance and Service Guide
B. Channel Sen/ice Network (CSN)
C. ProductUser Guide
D. Product QuickSpecs
E. Product Troubleshooting Guide
Answer: C, D
6A customer purchases anHP notebook that is soldonlyintheir regin, but does not buy
an HP Worldwide Care Pack. A problemwith the notebook occurs while traveling in a
foreign country.
What should the customer do to repair the notebook under warrantycoverage?
A. The customer can bring the notebook to anyservice center in anycountry.
B. The customer should check with the service center in the foreign country.
C. The customer must return the product to a countrywhere the product is supported.
D. The customer has invalidated the warrantyby traveling outside their region.
Answer: C
7Match eachlabel withthe correct port.
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Answer: A
8 AnHP product carries a 3-3-3 warranty. What does this mean?
A. The product carries a 3year parts, 3 year labor warranty, with no onsite service.
B. The product carries a nine year warrantyon all parts, labor, and updates.
C. The product carries a 3year parts, labor, and onsite service warranty.
D. The product carries an advanced replacement warranty.
Answer: C
9 After installing newsoftware, a customer reports an operating systemfailure that
results in randomblue screens.
What is the first option you should recommend forthis customer?
A. Restore the operating systemfromthe operatingsystemCD/DVD.
B. Replace the hard drive.
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C. Use Microsoft SystemRestore to return to a previous known working state.
D. Repairthe operating systemusing the operating systemCD/DVD.
Answer: A
10Which statement best describes the function of HP Wireless Assistant?
A. lt displays information about devices such as PC cards.
B. lt uses the Windows Zero ConfigurationUtility.
C. lt displays information about whetherthe wireless network is enabled or disabled.
D. lt enables and disables the integrated wireless devices on a notebook.
Answer: D