IT-223 - Assignment #3

All questions in this assignment should be saved into a Microsoft Word document or any
doc or RTF compatible file.
Question #1 (20): Use the dataset callcenter80.sav for this question, it can be found
on the class checklist for module 3. It records the duration in seconds of telephone
calls to a customer support line for a company over a certain period of days.
Graph the histogram for this dataset. (You can use the SPSS primer in the
Resources part of the class web page for a quick-and-easy explanation of how
to do it in SPSS).





Report the mean and standard deviation. How many calls lasted longer than 5
minutes (300 seconds)? Generous Hint: This is a bit of a trick question.
Mean=196.58
SD=342.022
Calls=15
Question #2 (20): Use the 68-95-99.7 rule to answer the all but the last problem in
this question. The ACT standardized test has an approximately Normal distribution of
scores: N(18, 6), i.e. a mean of 18 and a standard deviation of 6.
One student scores a 24. What percentile is she in?
84%
What is meant by a percentile?
The term percentile means that a certain group falls under.
Find the percentage of students who score between 12 and 24.
68%
What percentage of students score between 12 and 30?
81.5%
Do not use the 68-95-99.7 rule for this problem.
One student is determined to achieve a score that puts her in the 99
th
percentile
or better! What score must she achieve in order to achieve her goal?
The student has to pass the exam by 100%