COVER LETTER

GLENDA D. JONES

1480 Bedford Avenue

Brooklyn, New York
11216
718-638-1853

November 12, 2009

Dear JP Morgan Chase,

I’m writing in response to the available Bank-Teller position with your company.
I have excellent communications and technical skills and proficient in computer
applications, as well as very knowledgeable in customer services.
I exhibit strong interpersonal abilities along with confidently interacting with
customers.

My goal is to positively use my professional attributes to assure customer

satisfaction and belief in your company.
In addition, I have successfully provided support services to one of the largest
retail establishments in New York city, as well as managing all office
responsibilities for my current employer.

I’d like the opportunity to tell you more about my work experience and how my
skill set could contribute to the successful day-to-day running of your company.
I would be happy to supply strong references at your request. I look forward to
discussing the position with you.

Sincerely,

Glenda D. Jones

RESUME----------------------------------------

GLENDA D. JONES
_____________________________________________________
1480 Bedford Avenue * Brooklyn, New York 11216 *
718-638-1853 * GDJsuccess09@aol.com

PROFILE
-Well-qualified and result-oriented professional with over 10 years of successful
experience in positions of increasing responsibilities and duties.
-Top performance with record of accomplishment constantly meeting or succeeding
sales goals and customer expectations.
-Customer Service Representative with exposure to business development, marketing,
strategic planning, client relationship management, and customer service.
-Exceptional leadership abilities concerning team initiatives.
-Skilled in improving customer retention levels
-Capable of educating customers on company products and recommending best options
that meet their short-term and long-term needs.
-Team player with polished communication skills: verbal, written, interpersonal,
presentations, and rapport building.

-Familiar with Bank-Teller operations.

-Exceptional in customer services.
-Excellent in communications and conflict resolution.
-Verbal, written skills outstanding.
-Knowledgeable of Computer applications.
-Highly skilled in handling large sums of currency and debit/credit transactions.
-Strong interpersonal / interacting skills and highly motivated with helping
customers with their banking needs.
-Very customer - focused and goal - orientated.
-Strong in Math and fast learner.
-Team player and highly motivated and able to work in high volume high-paced
environments.
_____________________________________________________

CAREER PROGRESSION

DUANE READE, New York, N.Y. Sept.

2008 - present

-Cashier/ Customer Service Rep. at one of New York’s largest and most successful
full-service Drugstore’s since 1960.
-Manage sales and handled all transactions of a store cashier.
-Customer Service Representative, and assisted, supported, and help customers.
-Worked with regulatory compliances, internal policies and procedures.

Selected Accomplishments:
-Leader to colleagues and assisted in training cashiers‘.
-Assisted in strategies for store developmental growth, and successfully initiated
ideas to increase sales and visual productivity.

NEW YORK CITY DEPARTMENT OF EDUCATION, New York, N.Y. April 1990 -
June 2008

-Paraprofessional/ Payroll Secretary with the DOE for many years, as a result the
experience I gained has allowed me to take my talents and help/train, and teach
others.
-Assisted Administrator with all functions of operating a school successfully.
-Assisted Teacher and taught in the classroom on high school level.
-Attendance Coordinator
-Provided Family Services/ Home Visits/ and supplied alternative services for
special need students.
-Handled payroll for Teachers and support staff.

Selected Accomplishments:
-Received a wealth of knowledge about school policies and procedures.
-Started a weekend tutoring program to help young people; become academically
stronger, and provide counseling for their academic/career goals

PROFESSIONAL DEVELOPMENT

-Pace University, New York, N.Y.

25 Credits in Banking and Finance

-College Of New Rochelle, New York, N.Y.

60 Credits in Psychology and Social Science

-District Counsel 37 Career Development Courses

Received Certificate in Management-Employee Relations

COMPUTER SKILLS

Microsoft Word, Lotus Notes, and PC literate