Вы находитесь на странице: 1из 63

Facilitating your process journey …

Facilitating your process journey … The CMMI: It’s So Much More Than Merely Improving Software Processes
The CMMI: It’s So Much More Than Merely Improving Software Processes Presented to ASQ Section
The CMMI: It’s So Much More Than
Merely Improving Software Processes
Presented to ASQ Section 1405
by
Henry Schneider
Process and Product Quality Consulting, LLC
January 17, 2008
Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Setting Expectations/Caveat  This presentation provides an extremely high

Setting Expectations/Caveat

your process journey … Setting Expectations/Caveat  This presentation provides an extremely high overview

This presentation provides an extremely high overview

To adequately cover the topic will take more than one hour

For more information consider attending specific classes that cover the topics introduced in this presentation

Introduction to the CMMI

CMMI Appraisals Identifying, collecting, and presenting objective evidence

Specific Process Area topics (e.g. Requirements, Configuration Management, Quality Assurance, Project Management, etc.)

Facilitating your process journey …
Facilitating your process journey …

Agenda

Facilitating your process journey … Agenda Need for a Model CMMI Overview Process Area Overview Appraisal
Facilitating your process journey … Agenda Need for a Model CMMI Overview Process Area Overview Appraisal
Need for a Model CMMI Overview Process Area Overview Appraisal Results Status
Need for a Model
CMMI Overview
Process Area Overview
Appraisal Results Status
Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Need for a Model 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Facilitating your process journey … Need for a Model 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Need for a Model
Need for a Model
Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Do You Have These Symptoms?  Missed commitments  Spiraling costs

Do You Have These Symptoms?

your process journey … Do You Have These Symptoms?  Missed commitments  Spiraling costs 

Missed commitments

Spiraling costs

Late delivery to the market

Last-minute crunches

Inadequate management visibility

Too many surprises

Quality problems

Customer complaints

Too much rework

Functions not working correctly

Poor morale

Burned-out people Inadequate control of project results

people  Inadequate control of project results 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
people  Inadequate control of project results 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Facilitating your process journey …
Facilitating your process journey …

Why Focus on Process?

Facilitating your process journey … Why Focus on Process?  It complements your focus on technology:
Facilitating your process journey … Why Focus on Process?  It complements your focus on technology:

It complements your focus on technology:

Technology, by itself, will most likely not be used effectively

Technology, in the context of an appropriate process roadmap, can provide the most benefit

It complements your focus on people

The experience and training of your work force is not always enough

Working harder is not the answer

A well-defined process can provide the means to work smarter

It shifts the “blame” for problems from people to the process

the “blame” for problems from people to the process 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
the “blame” for problems from people to the process 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … The Importance of Process  The quality of the system is

The Importance of Process

your process journey … The Importance of Process  The quality of the system is highly

The quality of the system is highly influenced by the quality of the process used to acquire, develop, and maintain it

A long-established premise in manufacturing Visible worldwide in quality movements in manufacturing and service industries (e.g., ISO standards)

manufacturing and service industries (e.g., ISO standards) 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
manufacturing and service industries (e.g., ISO standards) 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Facilitating your process journey …
Facilitating your process journey …

Common Fallacies

Facilitating your process journey … Common Fallacies  I don’t need process, I have … 
Facilitating your process journey … Common Fallacies  I don’t need process, I have … 
Facilitating your process journey … Common Fallacies  I don’t need process, I have … 

I don’t need process, I have …

really good people

advanced technology

an experienced manager

Process …

interferes with creativity

introduces bureaucracy and regimentation

isn’t needed when building prototypes

is only useful on large projects

hinders agility in fast-moving markets

costs too much

hinders agility in fast-moving markets  costs too much 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … CMMI Overview 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and
Facilitating your process journey … CMMI Overview 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and
CMMI Overview
CMMI Overview
Facilitating your process journey …
Facilitating your process journey …

Caveat Emptor

Facilitating your process journey … Caveat Emptor  A CMMI model is not a process. “All
Facilitating your process journey … Caveat Emptor  A CMMI model is not a process. “All

A CMMI model is not a process.

“All models are wrong, but some are useful.” George Box (Quality and Statistics Engineer)
“All models are wrong,
but some are useful.”
George Box
(Quality and Statistics Engineer)

A CMMI model describes the characteristics of effective processes.

Facilitating your process journey …
Facilitating your process journey …

What is the CMMI?

Facilitating your process journey … What is the CMMI?  The Capability Maturity Model® Integration (CMMI)
Facilitating your process journey … What is the CMMI?  The Capability Maturity Model® Integration (CMMI)

The Capability Maturity Model® Integration (CMMI) is a suite of products used for improving processes

Models

Appraisal Methods

Training Courses

 Models  Appraisal Methods  Training Courses 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Facilitating your process journey …
Facilitating your process journey …

CMMI Model - 1

Facilitating your process journey … CMMI Model - 1  A framework that describes key elements
Facilitating your process journey … CMMI Model - 1  A framework that describes key elements

A framework that describes key elements of effective processes

A guide to evolutionary improvement from ad hoc,

immature activities to mature, disciplined processes

A description of practices for planning, engineering, and managing business processes that can help you achieve

business goals related to things such as:

cost

schedule

functionality product/service quality

schedule  functionality  product/service quality 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Facilitating your process journey …
Facilitating your process journey …

CMMI Model - 2

Facilitating your process journey … CMMI Model - 2  A yardstick against which the maturity
Facilitating your process journey … CMMI Model - 2  A yardstick against which the maturity

A yardstick against which the maturity of an organization’s product development,

acquisition, and/or service-

related processes can be measured and compared with industry state of the practice

A basis for planning

improvements to your business processes

CMMI best practices tell you

WHAT to do, not HOW to do nor

WHO should do it

tell you WHAT to do, not HOW to do nor WHO should do it 1/17/2008 ®2008
tell you WHAT to do, not HOW to do nor WHO should do it 1/17/2008 ®2008
Facilitating your process journey …
Facilitating your process journey …

CMMI Model Features

Facilitating your process journey … CMMI Model Features  Supports process integration and product improvement 
Facilitating your process journey … CMMI Model Features  Supports process integration and product improvement 

Supports process integration and product improvement

Enables the integration of multiple disciplines into one process-improvement effort that helps to eliminate inconsistencies and reduces duplication

Provides a framework for introducing new disciplines as needs arise and therefore reduces the cost of expanding or implementing model-based process improvement

Builds on legacy process improvement efforts and investments

Builds on legacy process improvement efforts and investments 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … CMMI Best Practices Are Used for …  The development, acquisition,

CMMI Best Practices Are Used for …

process journey … CMMI Best Practices Are Used for …  The development, acquisition, and maintenance

The development, acquisition, and maintenance of products and services

Software-intensive products and services

Product and service life cycles from conception through delivery and maintenance

Benchmarking your organization against others in a variety of industries

your organization against others in a variety of industries 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
your organization against others in a variety of industries 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … CMMI Architecture: Model View Model Portion of the CMMI Framework Model

CMMI Architecture: Model View

your process journey … CMMI Architecture: Model View Model Portion of the CMMI Framework Model Foundation
your process journey … CMMI Architecture: Model View Model Portion of the CMMI Framework Model Foundation

Model Portion of the CMMI Framework

Model Foundation
Model Foundation
Shared CMMI Material
Shared CMMI Material
Development Specific Material
Development
Specific Material
Acquisition Specific Material
Acquisition
Specific Material
Service Specific Material
Service
Specific Material
Facilitating your process journey …
Facilitating your process journey …

CMMI Model Foundation

Facilitating your process journey … CMMI Model Foundation  Provides an internally consistent set of core
Facilitating your process journey … CMMI Model Foundation  Provides an internally consistent set of core

Provides an internally consistent set of core components that apply to every constellation or model

All models use the foundation without deleting or changing any of the content

Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … CMMI Model Foundation Core Process Areas  Causal Analysis and Resolution

CMMI Model Foundation Core Process

Areas

process journey … CMMI Model Foundation Core Process Areas  Causal Analysis and Resolution (CAR) 
process journey … CMMI Model Foundation Core Process Areas  Causal Analysis and Resolution (CAR) 

Causal Analysis and Resolution (CAR)

Configuration Management (CM)

Decision Analysis and Resolution (DAR)

Integrated Project Management (IPM)

Measurement and Analysis (MA)

Organizational Innovation and Deployment (OID)

Organizational Process Definition (OPD)

Organizational Process Focus (OPF)

Organizational Process Performance (OPP)

Organizational Training (OT)

Project Monitoring and Control (PMC)

Project Planning (PP)

Process and Product Quality Assurance (PPQA)

Quantitative Project Management (QPM)

Requirements Management (REQM)

Risk Management (RSKM)

Facilitating your process journey …
Facilitating your process journey …

Constellations

Facilitating your process journey … Constellations  The components of the CMMI Framework are organized into
Facilitating your process journey … Constellations  The components of the CMMI Framework are organized into

The components of the CMMI Framework are organized into groupings called constellations that facilitate construction of approved models

CMMI for Acquisition (CMMI-ACQ) Nov 2007

CMMI for Development (CMMI-DEV) Dec 2000

CMMI for Services (CMMI-SVC) 2008??

Facilitating your process journey …
Facilitating your process journey …

CMMI for Acquisition

Facilitating your process journey … CMMI for Acquisition  Acquisition is the process of obtaining products
Facilitating your process journey … CMMI for Acquisition  Acquisition is the process of obtaining products

Acquisition is the process of obtaining products (goods and services) through contract

Some call these processes “procurement” or “outsourcing”

Includes acquisition practices that are useful, but not covered in the CMMI for Development model

Facilitating your process journey …
Facilitating your process journey …

CMMI for Development

Facilitating your process journey … CMMI for Development  Has been available to the community for
Facilitating your process journey … CMMI for Development  Has been available to the community for

Has been available to the community for many years

Consists of two models

CMMI for Development

CMMI for Development + IPPD

Includes the development and maintenance practices

useful for Systems Engineering, Hardware Engineering,

and Software Engineering

Facilitating your process journey …
Facilitating your process journey …

CMMI for Services

Facilitating your process journey … CMMI for Services  Products may be delivered in a variety
Facilitating your process journey … CMMI for Services  Products may be delivered in a variety

Products may be delivered in a variety of forms, including artifacts (e.g. hardware, software, or user documentation), services (e.g. training, maintenance, or operational support), and combinations of these

A service is a product that is intangible and non-

storable

Currently in work

Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … CMMI Process Area Architecture Process Area (PA) Purpose Introductory Related

CMMI Process Area Architecture

Process Area (PA) Purpose Introductory Related Statement Notes Process Areas Specific Goals (SG) Generic Goals
Process Area (PA)
Purpose
Introductory
Related
Statement
Notes
Process Areas
Specific Goals (SG)
Generic Goals (GG)
Specific
Practices
(SP)
Generic
Practices
Typical
Sub-practices
(GP)
Work
Products
Sub-practices
Generic Practice
Elaborations
Legend
Required
Expected
Informative
Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … CMMI for Development Organization of Work “Organizing & Managing the Work”

CMMI for Development Organization of

Work

“Organizing & Managing the Work” “Adding Communication and Collaboration Managing Capability to Address
“Organizing & Managing
the Work”
“Adding Communication and Collaboration
Managing
Capability to Address Complex
Work Environments”
the Project
Doing the Work of the Organization
Project and
Organizational
Support
Managing
Product
Product
Quantitatively
Development 1
Development 2
“Providing Infrastructure
for Projects
& Organizations”
“Understanding
the Work”
“Performing
“Adding Quantitative
Management
Capability to Other
the Work”
Management
Approaches”
Improvement Infrastructure
“Enabling
Improvement
of the Work”
Infrastructure “Enabling Improvement of the Work” 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Infrastructure “Enabling Improvement of the Work” 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Process Area Overview 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Facilitating your process journey … Process Area Overview 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Process Area Overview
Process Area Overview
Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … CMMI Staged Representation 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved

CMMI Staged Representation

your process journey … CMMI Staged Representation 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
your process journey … CMMI Staged Representation 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Characteristics of Maturity Level 2  Processes are planned and executed

Characteristics of Maturity Level 2

your process journey … Characteristics of Maturity Level 2  Processes are planned and executed in

Processes are planned and executed in accordance with organizational policies

Existing practices are retained during times of stress

Projects are performed and managed according to their documented plans Commitments are established among relevant stakeholders and are revised as needed

Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Requirements Management (REQM) The purpose of Requirements Management is to manage

Requirements Management (REQM)

your process journey … Requirements Management (REQM) The purpose of Requirements Management is to manage the
your process journey … Requirements Management (REQM) The purpose of Requirements Management is to manage the

The purpose of Requirements Management

is to manage the

requirements of the project's products and product components and to

identify inconsistencies

between those requirements and the project's plans and work

products.

Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Project Planning (PP) The purpose of Project Planning is to establish

Project Planning (PP)

Facilitating your process journey … Project Planning (PP) The purpose of Project Planning is to establish
Facilitating your process journey … Project Planning (PP) The purpose of Project Planning is to establish

The purpose of Project Planning is to establish and maintain plans that define project activities.

and maintain plans that define project activities. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Project Monitoring and Control (PMC) The purpose of Project Monitoring and

Project Monitoring and Control (PMC)

process journey … Project Monitoring and Control (PMC) The purpose of Project Monitoring and Control is

The purpose of Project Monitoring and Control is to

(PMC) The purpose of Project Monitoring and Control is to provide an understanding of the project’s

provide an understanding of

the project’s progress so that

appropriate corrective actions can be taken when the project’s performance deviates significantly from the plan.

Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Supplier Agreement Management (SAM) The purpose of Supplier Agreement Management is

Supplier Agreement Management (SAM)

your process journey … Supplier Agreement Management (SAM) The purpose of Supplier Agreement Management is to
your process journey … Supplier Agreement Management (SAM) The purpose of Supplier Agreement Management is to

The purpose of

Supplier Agreement

Management is to manage the acquisition of

products from

suppliers.

Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Measurement and Analysis (MA) The purpose of Measurement and Analysis is

Measurement and Analysis (MA)

your process journey … Measurement and Analysis (MA) The purpose of Measurement and Analysis is to
your process journey … Measurement and Analysis (MA) The purpose of Measurement and Analysis is to

The purpose of Measurement and Analysis is

to develop and sustain a

measurement capability that is used to support management information

needs.

Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Process and Product Quality Assurance (PPQA) The purpose of Process and

Process and Product Quality Assurance (PPQA)

journey … Process and Product Quality Assurance (PPQA) The purpose of Process and Product Quality Assurance

The purpose of Process and

Product Quality Assurance is

to provide staff and management with objective

insight into processes and

associated work products.

insight into processes and associated work products. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Configuration Management (CM) The purpose of Configuration Management is to

Configuration Management (CM)

your process journey … Configuration Management (CM) The purpose of Configuration Management is to establish and
your process journey … Configuration Management (CM) The purpose of Configuration Management is to establish and

The purpose of Configuration Management is to establish

and maintain the integrity of

work products using configuration identification, configuration control,

configuration status

accounting, and configuration audits.

Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Characteristics of Maturity Level 3  Processes are well characterized and

Characteristics of Maturity Level 3

your process journey … Characteristics of Maturity Level 3  Processes are well characterized and understood

Processes are well characterized and understood

Organization’s set of standard processes is established

and improved over time

Projects establish their defined processes by tailoring the standard processes

Project Management is proactive

Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Requirements Development (RD) The purpose of Requirements Development is to produce

Requirements Development (RD)

your process journey … Requirements Development (RD) The purpose of Requirements Development is to produce and
your process journey … Requirements Development (RD) The purpose of Requirements Development is to produce and

The purpose of Requirements Development

is to produce and analyze

customer, product, and product-component requirements.

Facilitating your process journey …
Facilitating your process journey …

Technical Solution (TS)

Facilitating your process journey … Technical Solution (TS) The purpose of Technical Solution is to design,
Facilitating your process journey … Technical Solution (TS) The purpose of Technical Solution is to design,

The purpose of Technical Solution is to design,

(TS) The purpose of Technical Solution is to design, develop, and implement solutions to requirements .

develop, and implement

solutions to requirements.

Solutions, designs, and implementations encompass

products, product

components, and product- related life-cycle processes either singly or in

combinations as appropriate.

Facilitating your process journey …
Facilitating your process journey …

Product Integration (PI)

your process journey … Product Integration (PI) The purpose of Product Integration is to assemble the
your process journey … Product Integration (PI) The purpose of Product Integration is to assemble the

The purpose of Product

Integration is to

assemble the product from the product components, ensure

that the product, as

integrated, functions properly, and deliver the product.

as integrated, functions properly, and deliver the product. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Verification (VER) The purpose of Verification is to ensure that selected

Verification (VER)

Facilitating your process journey … Verification (VER) The purpose of Verification is to ensure that selected

The purpose of Verification is to ensure that selected work products meet their specified requirements.

selected work products meet their specified requirements . 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Facilitating your process journey …
Facilitating your process journey …

Validation (VAL)

Facilitating your process journey … Validation (VAL) The purpose of Validation is to demonstrate that a
Facilitating your process journey … Validation (VAL) The purpose of Validation is to demonstrate that a

The purpose of Validation is

to demonstrate that a

product or product component fulfills its intended use when placed in

its intended environment.

its intended use when placed in its intended environment. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Organizational Process Focus (OPF) The purpose of Organizational Process Focus is

Organizational Process Focus (OPF)

your process journey … Organizational Process Focus (OPF) The purpose of Organizational Process Focus is to

The purpose of Organizational Process Focus

is to plan and implement

organizational process improvement based on a thorough understanding of

the current strengths and

weaknesses of the organization’s processes and process assets.

of the organization’s processes and process assets. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Organizational Process Definition (OPD) The purpose of Organizational Process

Organizational Process Definition (OPD)

process journey … Organizational Process Definition (OPD) The purpose of Organizational Process Definition is to

The purpose of

Organizational Process

Definition is to establish and maintain a usable set of organizational process

assets and work

environment standards.

process assets and work environment standards. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Organizational Training (OT) The purpose of Organizational Training is to develop

Organizational Training (OT)

your process journey … Organizational Training (OT) The purpose of Organizational Training is to develop the

The purpose of

Organizational Training is

to develop the skills and knowledge of people so they can perform their

roles effectively and

efficiently.

they can perform their roles effectively and efficiently . 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Integrated Project Management (IPM) The purpose of Integrated Project Management is

Integrated Project Management (IPM)

your process journey … Integrated Project Management (IPM) The purpose of Integrated Project Management is to
your process journey … Integrated Project Management (IPM) The purpose of Integrated Project Management is to

The purpose of Integrated

Project Management is to

establish and manage the project and the involvement of the relevant stakeholders

according to an integrated and

defined process that is tailored from the organization's set of standard

processes.

1/17/2008

44

®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC

Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Risk Management (RSKM) The purpose of Risk Management is to identify

Risk Management (RSKM)

Facilitating your process journey … Risk Management (RSKM) The purpose of Risk Management is to identify
Facilitating your process journey … Risk Management (RSKM) The purpose of Risk Management is to identify

The purpose of Risk Management is to identify potential problems before they occur, so that risk- handling activities may be planned and invoked as needed across the life of the product or project to mitigate adverse impacts on achieving objectives.

Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Decision Analysis and Resolution (DAR) The purpose of Decision Analysis and

Decision Analysis and Resolution (DAR)

process journey … Decision Analysis and Resolution (DAR) The purpose of Decision Analysis and Resolution is
process journey … Decision Analysis and Resolution (DAR) The purpose of Decision Analysis and Resolution is

The purpose of Decision

Analysis and Resolution is to

analyze possible decisions using a formal evaluation

process that evaluates

identified alternatives against established criteria.

Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Characteristics of Maturity Level 4  The organization and projects establish

Characteristics of Maturity Level 4

your process journey … Characteristics of Maturity Level 4  The organization and projects establish quantitative

The organization and projects establish quantitative objectives for quality and process performance

Quality and process performance is understood in statistical terms and managed throughout the life of the processes

Special causes of variation are identified and corrected

to prevent future occurrences

Process performance is controlled using statistical and

other quantitative techniques

Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Organizational Process Performance (OPP) The purpose of Organizational Process

Organizational Process Performance (OPP)

process journey … Organizational Process Performance (OPP) The purpose of Organizational Process Performance is to
process journey … Organizational Process Performance (OPP) The purpose of Organizational Process Performance is to

The purpose of Organizational

Process Performance is to

establish and maintain a quantitative understanding of the performance of the

organization’s set of standard

processes in support of quality

and process-performance objectives, and to provide the

process performance data,

baselines, and models to quantitatively manage the organization’s projects.

Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Quantitative Project Management (QPM) The purpose of the Quantitative Project

Quantitative Project Management (QPM)

process journey … Quantitative Project Management (QPM) The purpose of the Quantitative Project Management process
process journey … Quantitative Project Management (QPM) The purpose of the Quantitative Project Management process

The purpose of the

Quantitative Project

Management process area is to quantitatively manage the project’s

defined process to achieve

the project’s established quality and process- performance objectives.

Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Characteristics of Maturity Level 5  Continuous process improvement is based

Characteristics of Maturity Level 5

your process journey … Characteristics of Maturity Level 5  Continuous process improvement is based on

Continuous process improvement is based on a quantitative understanding of the common causes of process variation

Effects of deployed process improvements are measured and evaluated against the quantitative

process improvement objectives

Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Organizational Innovation and Deployment (OID) The purpose of Organizational

Organizational Innovation and Deployment (OID)

journey … Organizational Innovation and Deployment (OID) The purpose of Organizational Innovation and Deployment is

The purpose of Organizational Innovation and Deployment is to select

of Organizational Innovation and Deployment is to select and deploy incremental and innovative improvements that

and deploy incremental and

innovative improvements that measurably improve the organization's processes

and technologies. The

improvements support the organization's quality and

process-performance

objectives as derived from

the organization's business objectives.

Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Causal Analysis and Resolution (CAR) The purpose of Causal Analysis and

Causal Analysis and Resolution (CAR)

process journey … Causal Analysis and Resolution (CAR) The purpose of Causal Analysis and Resolution is
process journey … Causal Analysis and Resolution (CAR) The purpose of Causal Analysis and Resolution is

The purpose of Causal Analysis and Resolution is to identify causes of defects and other problems and take action to prevent them from occurring in the future.

Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Appraisal Results Status 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Facilitating your process journey … Appraisal Results Status 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Appraisal Results Status
Appraisal Results Status
Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Status as of September 2007 67.1% Non- USA 10,338 organizations projects

Status as of September 2007

your process journey … Status as of September 2007 67.1% Non- USA 10,338 organizations projects appraised
67.1% Non- USA 10,338 organizations projects appraised 273 reappraised organizations 1,417 participating
67.1% Non-
USA
10,338
organizations
projects
appraised
273
reappraised
organizations
1,417
participating
companies
2,464
appraisals
conducted
Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Process Maturity Profile by All Reporting Organizations 1/17/2008 ®2008

Process Maturity Profile by All Reporting

Organizations

… Process Maturity Profile by All Reporting Organizations 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
… Process Maturity Profile by All Reporting Organizations 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
… Process Maturity Profile by All Reporting Organizations 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Reporting Organization Categories 1/17/2008 ®2008 ***Proprietary*** All Rights

Reporting Organization Categories

your process journey … Reporting Organization Categories 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
your process journey … Reporting Organization Categories 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Facilitating your process journey …
Facilitating your process journey …

Organization Type

Facilitating your process journey … Organization Type 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process
Facilitating your process journey … Organization Type 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process
Facilitating your process journey …
Facilitating your process journey …

Organization Size

Facilitating your process journey … Organization Size 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process
Facilitating your process journey … Organization Size 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process
Facilitating your process journey … Organization Size 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process
Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Countries Where Appraisals Have Been Performed and Reported to the SEI

Countries Where Appraisals Have Been

Performed and Reported to the SEI 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and
Performed and Reported to the SEI
1/17/2008
®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC
59
Facilitating your process journey …
Facilitating your process journey …
Facilitating your process journey … Number of Appraisals and Maturity Levels Reported to the SEI by

Number of Appraisals and Maturity Levels

Reported to the SEI by Country

and Maturity Levels Reported to the SEI by Country 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
and Maturity Levels Reported to the SEI by Country 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved -
Facilitating your process journey …
Facilitating your process journey …

Questions

Facilitating your process journey … Questions 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and
Facilitating your process journey … Questions 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and
Facilitating your process journey …
Facilitating your process journey …

PPQC Services

Facilitating your process journey … PPQC Services Consulting • CMMI • Software Engineering • Systems
Consulting • CMMI • Software Engineering • Systems Engineering • Process Improvement Appraising • SCAMPI
Consulting
• CMMI
• Software Engineering
• Systems Engineering
• Process Improvement
Appraising
• SCAMPI A, B, C
• Gap Analysis
Training
• CMMI/Process Improvement
• Action Planning Workshops
• Measurement and Analysis
• Process Area Specific Training
Facilitating your process journey …
Facilitating your process journey …

Contact Information

Facilitating your process journey … Contact Information Address: Henry Schneider President/Senior Principal
Facilitating your process journey … Contact Information Address: Henry Schneider President/Senior Principal

Address:

Henry Schneider

President/Senior Principal Consultant Process and Product Quality Consulting, LLC

2111 Heather Green Houston, TX USA 77062

Phone:

281-218-6682

E-mail:

Web Site: