The following questions are typical of those that will appear in Section

A of the examination paper from June 2009 onwards. There will be a

total of twelve questions in section A, three from each of the first four
syllabus sections as indicated below.

All questions in Section A will be worth two marks each.

Syllabus section 1
The business and accounting environment
1. Which of the following is an acronym used to describe the key elements of an
organisation's external environment?

A PERT

B PEST

C SWOT

D SPAM (2 marks)

2. Henry Mintzberg categorised five basic components of an organisation.

Which Two the following statements describes the work of the

technostructure of an organisation?

1 Designing systems

2 Organising and controlling work

3 Standardising work

4 Securing inputs

A 1 and 2

B 1 and 3

C 2 and 3

D 3 and 4 (2 marks)

3. Which of the following is a correct definition of the term 'span of

control'?

A The number of employees reporting to one manager

B The number of managers to whom one employee reports

C The number of levels in the hierarchy

D The number of employees at each level of the organisation (2

marks)

Syllabus section 2
Effective management of business and accounting systems
4. To whom is the internal auditor accountable?

A The directors of the company

B The employees of the company

C The shareholders of the company

D The external auditors of the company (2 marks)

5. SPAMSOAP is a mnemonic for the types of internal control employed

by an organisation.

Which TWO of the following are types of internal control included in

SPAMSOAP?
1 output
2 Arithmetic
3 preventative
4 physical

A 1 and 2

B 1 and 3

C 2 and 3

D 2 and 4 (2 marks)

6. Which of the following are typical responsibilities of the financial

accountant in a large organisation?

1 Inventory valuation

2 Sales invoicing

3 project appraisal

4 payroll

A 1 and 2

B 2 and 4

C 1 and 4

D 3 and 4 (2 marks)

Syllabus section 3
Management theory, principles and techniques
7 Who was responsible for developing the 'Situational Leadership'
model?

A Blake and Mouton

B Katz and Kahn

C Hersey and Blanchard

D Tannenbaum and Schmidt (2

marks)

8 Which of the following statements accurately describes a multi-

disciplinary team?

A. All team members collaboratively decide how to organise their work

B. All team members have different skills and specialisms which they pool
C. All team members can perform any and all of the group's tasks
D. All team members are jointly responsible for the leadership of the team (2
marks)

Which TWO of the following are examples of content theories of

motivation?
1 Maslow's hierarchy of needs
2 Vroom's expectancy theory
3 Herzberg's two factor theory
4 Adam's equity theory

A 1 and 2

B 2 and 4

C 3 and 3

D 1 and 3 (2
marks)

Syllabus section 4

Individual effectiveness at work

10 Which TWO of the following are examples of 'on the job' training

1 Formal training courses

2 Mentoring by a colleague

3 Self study courses

4 Secondments to other departments

A 1 and 2

B 2 and 3

C 3 and 4

D 2 and 4 (2 marks)
11. If a manager in the purchasing department requests the help of the Human
Resources Director in preparing for a difficult appraisal, what direction is the
communication flow?

A Vertical

B Horizontal

C Lateral

D Diagonal (2 marks)

12. Honey and Mumford classified four different learning styles.

Which of the following statements accurately describes the reflector?

A Prefers to understand principles

B Prefers to think things through first

C Prefers to try things 'hands on'

D Prefers to see practical examples (2 marks)

End of Sample Questions

SAMPLE MULTIPLE CHOICE
QUESTION PAPER T5
ANSWERS
Managing people and Systems

1 B

2 B

3 A

4 A

5 D

6 B

7 B

8 C

9 B

10 D

11 D

12 B