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The document discusses different approaches to the organization of work and management of employees. It mentions the scientific management approach, which focuses on mass production, work organization, simple work skills and supervisory management skills. It also discusses the human relations approach, which stems from the famous Hawthorne Studies conducted by Elton Mayo and Fritz Roethlisberger at Western Electric's plant in Chicago in the 1920s and 1930s. The Hawthorne Studies explored how social and psychological factors impact workers and productivity.
The document discusses different approaches to the organization of work and management of employees. It mentions the scientific management approach, which focuses on mass production, work organization, simple work skills and supervisory management skills. It also discusses the human relations approach, which stems from the famous Hawthorne Studies conducted by Elton Mayo and Fritz Roethlisberger at Western Electric's plant in Chicago in the 1920s and 1930s. The Hawthorne Studies explored how social and psychological factors impact workers and productivity.
The document discusses different approaches to the organization of work and management of employees. It mentions the scientific management approach, which focuses on mass production, work organization, simple work skills and supervisory management skills. It also discusses the human relations approach, which stems from the famous Hawthorne Studies conducted by Elton Mayo and Fritz Roethlisberger at Western Electric's plant in Chicago in the 1920s and 1930s. The Hawthorne Studies explored how social and psychological factors impact workers and productivity.
The approach which was instilled in the principles of mass production, organization of work, simple
work skills and supervisory managerial skills is termed as.
The scientific management approach
Craft system
Human relations
organisational behaviour Question 2 WRONG The famous study undertaken by US social scientist Elton Mayo and Fritz Roethlisberger at the Western Electrics plant in Chicago is known as:
The scientific study
The behavioural studies
The Hawthorne Studies
The Organisational studies Question 3 WRONG HRM is more _________ whereas Personnel Management is slightly narrow.
Complex
Detailed
Mechanical
Growth-oriented Question 4 WRONG ____________is a written record of the duties, responsibilities and conditions of the job.
HRIS
Skills Inventory
Job analysis
Job Description Question 5 WRONG In this method of training, an effort is made to expose participants to concepts and theories, basic principles, and pure and applied knowledge in any subject area.
Experiential Methods
Knowledge based Methods
Simulation Methods
Mentoring Question 6 WRONG In ___________ the philosophy is more based on stick approach rather than carrott approach.
Human Resource Planning
Motivation
Human Resource development
Personnel management Question 7 WRONG The Apprentices Act was passed in ________
1971
1948
1961
1953 Question 8 WRONG Which of the following may be related to forecasting manpower requirements?
Mathematical projections
Job vacancy Advertisements
Staffing
Hiring Question 9 WRONG The HR planning at the National Level is generally done by __________ .
Consultants
Managers
Council
Government Question 10 WRONG __________ contains data about each employees skills abilities work preferences etc.
CV
Records
Skills inventory
Appraisal Form Question 11 WRONG Minimum Wages Act was passed in which year
1910
1948
1950
1947 Question 12 WRONG Which of the following is Not an external source of Recruitment?
Advertisement
Promotion
Employment Agencies
Employee Referrals Question 13 WRONG ____________ examination may protect the company against unwarranted claims under workers compensation laws.
Written
Physical
Mental
Reference Question 14 WRONG The term Training indicated any process by which the aptitudes skills and abilities of employees to perform specific jobs are ___________
Evaluated
Rated
Decreased
Increased Question 15 WRONG Organizational growth needs to be meshed with the _____________growth.
Managerial
Profit
lndividuals
Teams Question 16 WRONG The human relations is an outcome of the famous study. The study is known as:
Organizational study
The management study
Scientific study
The Hawthorne study Question 17 WRONG Human resource planning is essential because of frequent____
Complaints
Labour turnover
Employee training
Com petition Question 18 WRONG The process by which a management determines how an organization should move from its current manpower position to its desired manpower position is:
Human resource management
Human resource planning
Perlormance appraisal
Selection Question 19 WRONG The best medium to reach a large audience for the process of recruitment is :
Casual applicants
Advertising
Employee referrals
Employment agencies Question 20 WRONG Problem solving skills are more related to ______________activities
Training
Networking
Decision making
Appraisal Question 21 WRONG In this category the emphasis is on achieving through group processes and dynamics.
Vestibule
Case study
Experiential
Lecture Method Question 22 WRONG __________ is one of the acceptable method for obtaining feedback in training.
Structured Interview
Performance after Training
Improvement after Training
Employee Turnover Rate Question 23 WRONG Who is associated with the Factor Comparison Method?
E.J.Benge
R. Hoppock
E.N. Hay
Meyers Question 24 WRONG This method is generally used to collect employee opinions about the factors which affect morale and their effect on personnel objectives.
Interview Method
The Questionnaire Method
Brainstorming
Focus Group Question 25 WRONG Which method is best suited to adjust short term fluctuations?
Contractual staffing
Voluntary Organisation
Casual applications
Employment agencies Question 26 WRONG The process by which the aptitudes, skills and abilities of employees to perform specific jobs are increased is termed as:
Training
induction
Orientation
Performance Question 27 WRONG These theories often portray great leaders as heroic, mythical, and destined to rise to leadership when needed.
Relationship Theories
Management Theories
Great Man Theories.
Participative Theories Question 28 WRONG Companies are designing ________ programs to increase employee productivity, control attrition, prevent job burnout and obsolescence, and improve the quality of employees work lives.
Employee growth
Recruitment
Selection
Appraisal Question 29 WRONG The word dynamics, is derived from a Greek word which means:
Power
Unique
Strength
Force Question 30 WRONG ___________is an outside third party who is brought in to settle a dispute, and he or she has the authority to make a decision.
Government
An arbitrator
Union
Legal Expert Question 31 WRONG Theory X and Theory Y is proposed by:
Maslow
McGregor
Vroom
Jucius Question 32 WRONG This method is generally used to collect employee opinions about the factors which affect morale and their effect on personnel objectives.
Interview Method
The Questionnaire Method
Brainstorming
Focus Group Question 33 WRONG This method depends upon recognition that there are differences in the levels of duties, responsibilities and skills required for the performance of different jobs.What method is being talked about here?
Point Method
Grade Description Method
Time Span Method
Ranking Method Question 34 WRONG Need Hierarchy Theory is propounded by:
Herzberg
Alderfer
Lewin
Maslow Question 35 WRONG The term ____is commonly used for those employees whose pay is calculated according to the number of hours worked.
Pay
Reward
Wage
Salary Question 36 WRONG In India, wages are classified as 3 types, identify the non-applicable one from the list given below.
Minimum wage
Collective Wage
Fair wage; and
Living wage
Question 1 WRONG _________indicates the specific duties to be performed by the worker and the circumstances under which these duties are to be performed.
Job Descriptions
Job Specifications
Role
Job analysis Question 2 WRONG The practice in which senior executives periodically review their top executives and those in the next- lower level to determine several backups for each senior or key position in the firm is termed as:
Performance appraisal
Succession planning
Management development
Training Question 3 WRONG State True or False: I .Human Resource Management focus is proactive in nature and pays attention to employee satisfaction. 2. The Personnel Management philosophy is relied on the Theory X approach.
Statement 1 is false and statement 2 is false
Statement 1 is true and statement 2 is false
Statement 1 is false and statement 2 is true
Statement I is True and statement 2 is True Question 4 WRONG Incentive systems proposed by Kautilya are:
Saama, daana, danda, maya
Sarasa- saama- daana- bheda- danda- catura
Shreni- Saama- Bheda-danda- catura
Saama-daana-danda-catura Question 5 WRONG The following four steps for HR planning are being given by Wickstrom.
1. Forecasting 2. Making an inventory of present manpower resources 3. Anticipating manpower problems 4. Planning.
1. Analysis 2. Projecting 3. Hiring 4. Retaining.
1. Planning 2. Directing 3. Controlling 4. Implementing Question 6 WRONG The two sources of recruitment are:
Newspaper and Consultants
Campus and Employment Exchange
Transfer and References
Internal and External Question 7 WRONG To carry on its work each organization needs personnel with the __________ , ______________
Age, Experience
Knowledge, Skill
Age, Recommendation
Reference, Experience Question 8 WRONG State True or False: 1.The Organizational Sciences approach to human resources management has brought the focus to the scientific process within organizations that can impact employee experience, and less on just the individual. 2. The Scientific Managementapproach was a key part of the industrial revolution typical of the nineteenth and early twentieth century Select the correct option:
1 is True and 2 is True
1 is False and 2 is False
1 is True and 2 is False
1 is False and 2 is False Question 9 WRONG ___________ and ____________are associated with the Hawthorne studies.
Dale Yoder and Henemen
Elton Mayo and F.J. Roethlis Berger
Maslow and Herzberg
Taylor and Smith Question 10 WRONG A Human Relations program represents an attempt at improving employee ___________ and ________through an improved three way communication.
Pay and Bonus
Working hour and Attendance
Morale and Motivation
Commitment and Tenure Question 11 WRONG The industrial relations activity of a personnel officer includes ___________
Recruiting , interviewing
Grievance handling , contract Negotiations
Transfer, Termination
Leadership, motivation Question 12 WRONG Inequality is good; everyone has a place; some are high, some are low Most people should be dependent on a leader, The powerful are entitled to privileges, and The powerful should yield their power According to Dutch scientist, Geert Hofstede model these are the characteristics of which dimension?Select the correct option
Uncertainty Avoidance
Individualism
Power distance
Masculinity Question 13 WRONG A Job Analysis record includes the preparation of _________ and __________.
Role and Task
KRA and Appraisal
Job Description , Job specification
Training Needs and Application Blank Question 14 WRONG State true or false 1. Each organization needs competent staff with the necessary qualifications, skills, knowledge, work experience and aptitude to perform work. 2. Manpower planning is also needed in order to identify an organizations need to reduce its workforce Select the correct option
1 is True,2 is False
1 is False, 2 is True
1 is True. 2 is True
1 is False, 2 is False Question 15 WRONG State True or False: 1. According to the Factory Act of 1881 Workers employed in the factories were allowed a week off-day and provisions were made for supervision, quality and hours of work. 2. The Factory Act of 1881 established the minimum age of children for employment to be 15 years and the maximum working hours for them to not exceed 9 hours a day and only in the day-shift. Select the correct option
Statement 1 is true and statement 2 is True
Statement 1 is False and statement 2 is False
Statement 1 is true and statement 2 is false
Statement I is False and statement 2 is True Question 16 WRONG The direct methods to analysis organization climate include ___________, ____________.
Turnover, Absenteeism, Low morale data
Observation, Use of questionnaires interviews
Appraisal, Evaluation, Performance
Feedback, Training, SWOT analysis Question 17 WRONG i. ______ this process focuses on the planning part for the manpower requirements. ii. ______ in this process, the implementation of the manpower plans and execution takes place.Select the correct option:
1. Recruitment and Selection, 2. Human resource planning
1 .Human resource planning ,2.Recruitment and Selection
1. Human resource planning,2.Orientation
1 .Orientation,2.Recrutiment Question 18 WRONG 1 .To give an overview of the organization 2.To inform Organization Vision / Mission and Objectives statement, its structure and hierarchy 3. To give an overview of the HR policies and processes and introduction to the Facilities team, IT team and other relevant teams per the location of joining.Following are objectives of:Select the correct option:
Selection
lnduction
Recruitment
Placement Question 19 WRONG The Thayer and McGhee model has following three factors.
Financial, Political, Social analysis
Organization, Task, Man analysis
Quality, Production, operation analysis
Markovian, Ratio, Trend analysis Question 20 WRONG Wage Boards: The boards are appointed by the Government and usually consist of seven members
three representatives of management, two of labour, one independent member and a chairman
two representatives of management, two of labour, two independent members and a chairman.
Three representatives of management, Three of labour, and a chairman
Four representatives of management, two of labour and a chairman Question 21 WRONG The National Commission of Labour states that complaints affecting one or more individual workers in respect of their wage payments, overtime, leave, __________, __________seniority, work assignment, and discharges would constitute grievances.
Appointment, Dismissal
transfer, promotion
Pay, Promotion
Incentive, Punishment Question 22 WRONG Ramesh is conducting an interview for hiring the Sales Executive for his organization. He needs to know about the personality of the person. What method he may use:
Physical Examination
Reference Check
Psychological Test
Depth Interview Question 23 WRONG State True or False: 1. the Mines Act, 1952, empowers the Government to specify employment of welfare officer/officers 2. Under the Factories Act, 1948, employers had to employ a Welfare Officer in a factory employing 500 or more workers. 3. Oppression and poor working conditions prevailed in all industries and intensified in the tea estates this prevailed till the enactment of the Factory Act of 1881 4. Under the Factories Act, 1948, employers had to employ a Welfare Officer in a factory employing 1000 or more workersSelect the correct option
only 1 is true
onIy 1,2 & 3 are true
only 4 is true
only 1,3 & 4 are true Question 24 WRONG Match the profession with correct varna according to the varna shram (a) Fighting (i) Brahmins (b) Manual work (ii) kshatriyas (c) Trade and Business (iii) shudras (d) Teaching (iv) vaishyasChoose correct option:
(i) a , (ii) b , (iii) d , (iv) c
(ii) a, (i) b , (iv) d , (iii) c
(i) d, (ii) a , (iii) b , (iv) c
(iv) a , (ii) c , (iii) a , (I) b Question 25 WRONG Following are the steps of Grievance handling; they are not given in proper sequence. I. Analyze and divide II. Follow up Ill. Receive and define the nature of the dissatisfaction IV. Get the facts V. Apply the answer Choose the correct sequence from the options given below.
V, ii, iv, iii, I
iii, iv, i, v ,ii
i. iii. iv. ii. V
i. ii. v. iv. Iii Question 26 WRONG Veer Bhanu Rathore is the Manager in Power Pumps,a manufacturing unit. There are around 50 employees in the unit ,which he is heading.He is always botheredabout completing the manufacturing targets on time. He also proposes and assures certain financial rewards on timly completion of work. But at the same ime he is quite strict while dealing with employees and often punishes if the work completion is hampered. He is a believer of Theory X of Douglas McGregor. Identify the managerial style of Veer Bhanu Rathore.
The country club style (1, 9)
The impoverished style(1, 1)
The team style (9, 9)
The produce or perish style (9, 1) Question 27 WRONG High Horizons is a manufacturing Unit dealing with the manufacturing of car accessories. Currently it is not doing well because of tuff market competition and there are financial crisis also. The Manager Mr. R. Menon is worried because of decreasing interest of employees and low productivity. What steps he could take to improve the situation.
Introduce Monetary Incentives
Reduce the employee strength to cut costs
Introduce certain recognition Programmes to improve Employee Morale
Suggest the management to sell of the unit Question 28 WRONG There was a large scale expansion of the trade union movement after the Second World War - especially after the independence. There existed four-fold reasons for this rapid growth. These were as follows:(1) ______________________________________________________________________, (2) the development of three more central labour organizations and the competition among them, (3) the labour policy of the Government based on adjudication rather than collective bargaining, and (4) The growth of the spirit of trade unionism among the workers.Identify the correct missing reason.
Demand of goods increased and led to industrial growth
People got united during the process of attaining independence
) Establishment of International Labour Organization
the cumulative impact of the acute economic distress stemming from war conditions and the removal of the war-time restrictions on strikes Question 29 WRONG HR masters is an agency engaged in employee performance Appraisal. Recently it has got an assignment from Quick Retail. The requirements are:1) Giving the best picture of performance2) Maintain the confidentiality 3) Keeping the named of appraisers anonymous 4) Requires a subjective feedback and comments Choose the correct opinion:
Management by objectives
BARS
Paired comparison
360 degree Appraisal Question 30 WRONG Rajeev is a content developer for e-learning solutions company. He has been working there for past 5 years and has done well in different projects. But since past 5 years and has done well in different projects. But since past few months, he has displayed certain different behaviours.1) He reacted badly in the meeting when a new responsibility was given to him. 2) He often comes late to office 3) He is forwarding his resume to Recruiters 4) He continuously complains about the working conditionsWhat does this indicate?
Rajeev is highly motivated
He want promotion
He is not satisfied with Job
He is under stress Question 31 WRONG Which are the recruitment sources in India:1. Badli or temporary workers 2. Employment agencies 3. Advertisements 4. Talent contractors 5. Applications introduced by Employees 6. Casual callersSelect the correct option:
Only 1
Only 1,2 & 3
Only 3
1,2,3,4,5 & 6 all Question 32 WRONG Training in organizations is managed scientifically and practiced in the following key steps: Find which of the following steps are in correct sequential order:(1) Assessments of Training Requirements (2)Organisation analysis (3) Execution of Training Programs (4)Task analysis (5) Evaluation of Training EffectivenessChoose the correct option
Only 1-2-4
Only 2 - 3
Only 1-3 -5
Only 2-4-5
Objective type Questions of Human Resource Management Q1. What is meant by the term 'management by objectives'?
a. A system of giving the authority to carry out certain jobs by those lower down the management hierarchy b. The system of management that is based on bringing together experts into a team c. The setting of objectives to bring about the achievement of the corporate goals d. The control of the organization by those in the 'head office' Q2. A manager may delegate any of the following except: a. Authority b. Workload c. Responsibility d. attendance at meetings to represent the department Q3. Workforce planning involves all of the following except: a. Organising the training of staff b. forecasting future personnel requirements c. examining production plans in a factory d. preparing and maintaining personnel records Q4. Maslow, in his triangle of human needs, showed that a. having challenging new tasks is a basic human need b. money always motivates workers c. safety and security is a low order human need d. workers will not give of their best unless they have good social events provided by the firm Q5. Piecework is a payment system where the worker is a. paid overtime for any hours worked beyond 25 per week b. rewarded for good conduct c. is paid a minimum of 4.20 per hour d. is paid for what he or she achieves Q6. Which of the following will NOT result following the introduction of a more decentralised system of management? a. Increased motivation amongst those empowered to make decisions b. Greater consistency in the decisions made c. The development of skills amongst the junior members of the management team d. An increase in the speed at which essential decisions are made Q7. An advantage of recruitment from outside the company is a. that it is cheaper than internal recruitment b. that there is no need to advertise the vacancy c. that it brings in new experience and skills to the firm d. that it avoids jealousy within the firm Q8. When designing his hierarchy of needs triangle Maslow did NOT include one of these. Was it? a. Good wages and salaries and working conditions b. The need to feel secure at work with adequate financial rewards such as pensions to assist one later in life c. The need to build a career path d. Opportunities for teamworking and social events that allow a sense of belonging to emerge Q9. When deciding on objectives for management it is advised that companies should aim to achieve 'SMART' within these. Which of the following is NOT part of the SMART scheme? a. The need to be Specific in the choice of objectives b. The need to make objectives Tangible c. All objectives must be Measurable d. For personnel to feel capable of reaching objectives they must be Achievable Q10. Which of the following is a reason for introducing a matrix management system? a. Because it allows for an easily understood functional responsibility chart to designed b. The management can increase the use of delegation within the organisation c. The senior management wants to develop a clearly defined set of responsibilities d. A more centralised system of control is required Q11. What is meant by the term functional management? a. A system of business organisation that is based on an individual having a wide range of skills needed to administer a business b. A type of management that is based more on personality c. A system that groups together various jobs and is organised by departments, sections or functions d. A system that supports a flat form of command chain Q12. What is meant by the term delegation?
A system of management that relies on consulting employees before making decisions a. The process of using goals as the best way of motivating managers to achieve corporate targets/objectives b. The giving of tasks by a manager to a subordinate c. A style of management supported by FW Taylor Q13. Which of the following is a reason for supporting a wider span of control within an organisation? a. The management wants to reduce the opportunities for delegation b. There is a need for tighter control within the business c. The business accepts that within its management there will be increased contact between managers and employees d. Management wishes to introduce a process of de-layering Q14. Which of the following is NOT a characteristic of a narrow span of control? a. There is less opportunity to delegate b. This form of span of control creates a smaller hierarchy within the business c. Supervision and control are tighter d. The distance between the top and bottom of the organisation is greater Q15. The effectiveness of wide spans of control will depend on: a. ability of the chosen manager to control effectively those under their control b. Designing a complex set of tasks for less senior personnel to perform c. Employees being treated in a more Theory X way (McGregor) and not left to supervise their own working environment d. The senior management wishing to encourage promotion from within its current staff Q16. Which of the following is the best definition of a centralised management system? a. A system that encourages empowerment of workers b. A management structure that concentrates on developing the skills of junior personnel c. A system that involves authority and responsibility for decision-making being in the hands of senior managers d. A system that encourages faster decision-making Q17. Most management teams use 'appraisal' but what is meant by this term?
a. A system used to improve the performance of personnel. b. The main way in which an employees wages are determined. c. A system of reward points offered by retailers to attract customer loyalty. d. The evaluation of an individual employee's performance over a given period of time. Q18. In recent years autonomous working groups have come to play an important part in many businesses. What are their essential features? a. The group reports directly to the senior management above them in the hierarchy of the firm. b. The creation of teams which have a high level of autonomy and control over their immediate working environment. c. The bringing together of various individuals who have a common interest in solving certain problems. d. A group of experts brought into research new ways of producing a product. Q19. Authoritarian leadership is a term often seen in textbooks. What does it mean? a. A style of leadership where the leader keeps a very tight control on all information and decision-making processes. b. A system of leadership that allows maximum participation by all employees. c. A chain of command that is flat and allows considerable personal freedom to make decisions. d. The selling of debts to an agency, who take responsibility for their collection.
Q20. Ineffective planning of workforce would be highlighted by: a. Recruitment and selection problems. b. The need to out source some of the production c. A need to offer retraining to current employees. d. An opportunity to increase the use of mechanisation. Q21. Which of the following is one of the factors that might influence the style of leadership used by a firm? a. Accepting that employees who agree are favoured. b. Workers should be left to be more in control of their own working environment. c. Offering profit sharing as part of employees remuneration package. d. The skills expected from each employee. Q22. Which of the following will influence the style of management used by a company? a. The desire by the owner to have the workforce treat him in a fatherly way. b. The need to focus discussions on policy as a joint process between employees and employer / manager. c. The culture of the company, the nature of its work and the preferences of the individual managers. d. The use of distinct penalties for poor performance. Q23. What is meant by the term empowerment? a. A process of giving employees greater autonomy and decision-making powers. b. A system that encourages workers to move more freely within the workforce. c. The opportunity to share in the company's profits. d. A formal system of leadership that relies greatly on control. Q24. Which of the following will influence the method of recruitment and selection used by a company? a. The state of the economy. b. The size of the organisation. c. The type of training programmes used by the company. d. The possible expansion of UK business in Europe. Q25. Which of the following is an accurate definition of recruitment? a. The process of attempting to fill gaps that exist in the skills of the current labour force. b. The system of following someone around and noting how they perform their duties. c. The process by which companies fill the need to find new employees. d. A statement that enshrines the fundamental objectives of the company. Q26. Which of the following is NOT normally a sign of poor morale amongst a workforce? a. High levels of absenteeism. b. High levels of turnover. c. Increased levels of personal productivity d. A poor external image and difficulties attracting good recruits. Q27. Which of the following IS one of Herzberg's 'motivational factors'? a. Opportunities to achieve some personal advancement within the organisation. b. The application of respected supervision of employees by those responsible for this role within the organisation. c. Within organisations it is the workings of groups that influence codes of behaviour. d. People are primarily motivated by money and little else. Q28. Which of the following is one of Herzberg's 'hygiene factors'?
a. Recognition in the workplace. b. A reasonable salary. c. An opportunity to take some responsibility in ones place of work. d. Developing a sense of achievement in the working environment.
(Lecture Notes in Computer Science 4527 _ Theoretical Computer Science and General Issues) Javier Monserrat (Auth.), José Mira, José R. Álvarez (Eds.)-Bio-Inspired Modeling of Cognitive Tasks_ Second