Note 9:Strategies in resolving conflicts

1. __________________
2. __________________
3. __________________
4. __________________

Value Analysis Strategy

Follow the procedures by Coombs
1. Identify and explain the conflicts
2. Collect all facts which are relevant to the conflicts
3. Measure the validity of the facts
4. Explain the relevance of the facts.
5. Make a decision
Exp: Su Chin is having conflicts between two important tasks. Explain.

This is a middle-of-the-road strategy that gets everyone talking about the issues and moves you closer to
each other and to a resolution.
In compromise, each person has something to give and something to take.
Compromise is most effective when issues are complex and power balanced.

Compromise can be chosen when other methods have failed and when both you and your opponent are
looking for middle ground, willing to exchange concessions.
It almost always means giving up something in order to attain part of what you want. Negotiation and
bargaining are complementary skills.
Compromise works best when both you and the other person are "right," but simply have different values
or opinions. It doesn't work well at all when one side is clearly wrong. You wouldn't advise an employee or
colleague to compromise with sexual harassment.
Before entering into a compromise, be clear in your own mind concerning which of your needs and wants
are negotiable and which are not

If we cannot solve the conflicts ( 2 things), then we have to choose which is the priority. Which
value is more important?
So, the important value should be given as a priority to solve the conflicts.
Shelter, food , security and health are the most important in our life. So, we need to list some
values which are not important such as entertainment, vacation, leisure etc.

The objective of this strategy is to find another alternative to solve the conflicts.
We have to know the aims of the values but some values cannot be dissolved.
This strategy is an attempt to get rid from the problems or conflicts happens; but there are many
weaknesses in this strategy.

Name :..

ID:

CASE STUDY: Strategies in resolving conflicts

Case 1:
Mary saw her best friend Alicia imitates in the final exam. She is trapped between
loyalty to her friendship with Alicia or being honest to the lecturer. Is she supposed to report it to
Mr.Al?

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Case 2 : Josh was detained by Israelis. The troops had forced him to rebel to his country.
What he suppose to do?

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Case 3:
Siti works as a marketing executive at the ABC Holdings in Kuala Lumpur. After she finished her
duty, she went to the hotel to perform as a part time singer without informing his employer. Siti
loves to sing so much because it gives her a lot of money even though it is not a permanent job
for her. One day, the hotel manager has asked her to perform in their big event which is Gala
Night on 20th March 2012 in London. Siti had applied her leave on that day but her employer
asked her to do the presentation in Singapore on the same day for their business proposal and
presentation in front of their international investors. Her employer really wants her to represent
the company and had promised to promote her to become manager if she succeeds in the
presentation. At the same time, she had promised to sing at their Gala Night on the same day.
What she suppose to do?

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Case 4: Mei Lian has a boyfriend but her mother had forced her to married another guy who
she doesnt love at all. Her mother threatened her to marry that guy to boost their familys
business. What she suppose to do?

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Case 5: Maniam needs RM5000 for his sons medical expenses but at the same time he has to
pay his credit card which already exceeds RM5000. The bank has asked him to pay
immediately to avoid him from legal action. What he should do?

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