RIFFAT ABBAS RIZVI: INTERNALIONAL QUALITY ASSURANCE SPECIALIST
CLASS: MBA-4 TH (A) YEAR: 2012
Quality Plan for Mobile Medical Center
Quality Requirements:
Donor organizations provide funds for Lives Saving projects. These include relief operations that provide immediate support for medical security, shelter and other needs. Recovery operations rehabilitate lives by making communities active; involving people in livelihood restoration activities for immediate come back from human conflicts and natural calamities.
Mobile Medical Center carries the mandate to avert illness and medical related problems. Mobile Medical Center project in relief operations provide free medical to the people displaced due to human conflict or/and natural disasters. Free medical aid assistance is continued till the internally displaced people (IDPs) return back to their origin places. Provision of free medical aid continues till 6 months of return of displaced people. Recovery operations start after completion of relief operations.
Following are important measurable requirements of customer,
Quantity of medical service during relief and recovery operations; Number of families assisted during relief and recovery operations; Area of roads restored; Number of Health Centers Restored; Number of patients treated in the hospital; Number of Trainings provided to marginalized community;
Activities are started to achieve the above objectives by utilizing donors funds.
Quality Management & Organization
World Health Organization focuses on managing quality through dedicated monitoring and evaluation units. WHO hires implementing partners to execute the projects that are designed to achieve aforementioned objectives. Following structure can be adopted for quality management in WHO operations.
Quality Manager Quality Assurance Unit Internal Audit Team External Audit Team Quality Control Unit Food Aid Monitors Third Party Monitors Quality Improvement unit Beneficiaries Feedback desk Donors Feedback desk Lessons leraned and best practices (Monitoring)
Unit Name Designation International Quality Assurance Mr. Riffat Abbas Quality Manager Quality Assurance unit Mr. Ali Mustafa Sr. Quality Assurance Specialist Quality Assurance unit Ms. Anam Nasir Quality Assurance Assistant Quality Control unit Ms. Mamoona Sajjad Sr. Quality Control Specialist Quality Control unit Mr. Jawad Ali Kazmi Quality Control Assistant Quality Improvement unit Mr. Ghulam Abbas Sr. Quality Improvement Specialist
Quality Assurance Processes Requirements Check points and Review Points Review Methods Reviewers Quantity of medicines distributed during relief and recovery operations Distribution prior to 2 months expiry of medicine Internal Project Reviews Walk Through Inspection I n t e r n a l
P r o j e c t
R e v i e w s
w i l l
b e
c o n d u c t e d
b y
I n t e r n a l
A u d i t
T e a m
i n c l u d i n g
q u a l i t y
t e a m ,
r e p r e s e n t a t i v e
f r o m
P r o g r a m m e ,
L o g i s t i c s ,
A d m i n
a n d
F i n a n c e .
I n t e r n a l
P r o j e c t
R e v i e w s
w i l l
b e
c o n d u c t e d
b i - a n n u a l l y
W a l k t h r o u g h
R e v i e w s
w i l l
b e
c o n d u c t e d
r e g u l a r l y
b y
M e d i c a l
A i d
M o n i t o r s ,
3 r d
P a r t y
M o n i t o r i n g
T e a m .
T h e
d e d i c a t e d
s t a f f
w i l l
c o n s u m e
1 5
w o r k i n g
d a y s
i n
w a l k t h r o u g h
r e v i e w s
D o n o r s ,
P r o j e c t
M a n a g e r
a n d
Q u a l i t y
M a n a g e r
w i l l
i n s p e c t
i m p l e m e n t a t i o n
o f
t h e
p r o j e c t
a n d
t h e
r e s u l t s
a c h i e v e d
i n
r e l i e f
a n d
r e c o v e r y
o p e r a t i o n s .
I n s p e c t i o n s
w i l l
b e
p l a n n e d
a c c o r d i n g
t o
d o n o r
r e q u i r e m e n t s
n e e d
b a s e d .
Warehouse management at medicine Distribution Point
Walk Through Available commodities Vs distributed commodities Internal Project Reviews Walk Through Inspection Submission of medicine Release Note prior to medicines dispatches Internal Project Reviews Inspection Number of families assisted during relief and recovery operations Distribution of medical service and medicines to rightly targeted medically insecure families Internal Project Reviews Walk Through Understanding of WHO protection policy during distribution
Walk Through Distribution to families conducted as per entitlement
Walk Through Area of roads restored Number of people benefiting from road
Walk Through Area of road restored against planned Internal Project Reviews Inspection Number of Health Centers Restored Number of people benefiting from hospital Internal Project Reviews
Number of hospitals with OPD facilities
Walk Through Number of hospitals with OT facilities
Walk Through Availability of Doctors and support staff in hospitals
Walk Through Number of patients treated in the hospital Number of patients who availed OT facilities Internal Project Reviews Number of patients who availed OPD facilities Internal Project Reviews Number of patients who availed family planning facilities Internal Project Number of Trainings provided to marginalized community Number of participants in disaster reduction trainings
Walk Through
Number of participants in handicrafts trainings
Walk Through Number of participants in modern farming techniques
Walk Through Number of participants in kitchen gardening training
Walk Through Number of participants in bee keeping trainings
Walk Through
Internal Project Reviews: Internal Project Reviews will be conducted by Internal Work Performance Assessment Team. It will be conducted bi annually and focuses on performance of planned deliverables against achieved deliverables. It will analyze the process and check compliance with work norms and WHO standard assistance practices. Internal project review will focus on the work done by participants and its impact on the lives of community. Findings of Internal project reviews will be used for improving project modalities. Walk Through: Walk Through reviews will be a regular part of operations. Dedicated staff hired for monitoring of project activities will look into the basic project implementation practices and compare it with standard project modalities. Walk through reviews will consume 15 working days during each month of Mobile Medical aid Monitors and Third Party Monitors. Third party monitors will be hired in case if security situation in any area is adverse and WHO medical Aid Monitors cannot visit the area to monitor the project. Inspections: Inspections will be conducted during distribution process, visit to areas where participants are performing some work and activities those are completed during early recovery operations. Inspections will be conducted on donors request and will also be a need based activity. Inspections will focus on validation of utilization of funds and verification of work performed by communities during early recovery operations.