Volunteers

How to Set Up Volunteer

Programs in Health Services
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Melbourne, Thursday, 4th February &

Friday, 5th February 2010
Venue: Hotel Ibis,
15-21 Therry Street,
Melbourne. VIC.
(Close to Queen Victoria Market in CBD).

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 VOLUNTEERS - HOW TO SET UP VOLUNTEER PROGRAMS IN HEALTH SERVICES
DAY ONE: THURSDAY
February 4, 2010 Melbourne

THE FACILITATOR OF THE 12.30pm LUNCH AND NETWORKING

FIRST TWO SESSIONS IS
Anne Franzi-Ford, J.P. THE FACILITATOR FOR THE
Manager of the Volunteer Service at Peter MacCallum Cancer NEXT TWO SESSIONS IS
Centre. Volunteers with this health care facility work not only with
inpatients but also in outpatients and satellite services operated
Dianne Embry
under the ‘Peter Mac’ umbrella. Anne is responsible for 200 Chief Executive Officer of Volunteering Victoria. She has over 25
years of experience in the not-for-profit sector, particularly in the
volunteers within Peter Mac and about 1500 externally. Prior to areas of health, youth and the homeless. Volunteering Victoria
taking up this position 2 years ago, Anne was the Co-ordinator of aims to strengthen communities in Victoria through support and
Volunteer Services at St Vincent’s Health. She was one of the promotion of sustainable and equitable volunteering.
authors of the National Health &Medical Research Council Manual
published in 2003 “Working with Volunteers and Managing Volun-
teers in Health Care Settings”. Her considerable knowledge and 1.30pm LEGAL AND ETHICAL
experience in the field of volunteer management includes an
award in 2005 for “Excellence in Cultural Diversity – Increasing CONSIDERATIONS
Cultural Diversity in the Voluntary Sector: Analysis of legal risks and implications when engaging volunteers to work
Inclusive Training Category”. in an organization.
• What insurance is needed and which employment laws apply to volunteers?
• Is there a ‘Code of Conduct’ for volunteers?
8.30am REGISTRATION AND REFRESHMENTS
2.30pm ADMINISTRATION, OFFICE
9.00am INVIGORATING SERVICES THROUGH THE PROCEDURES AND BUDGET ISSUES
COMPLEMENTARY USE OF VOLUNTEERS
Guidelines for facilitating the efficient and smooth implementation
• What are the characteristics of an effective volunteer program and and maintenance of a new volunteer program.
why do you need it?
• How does the community view volunteers?
• Direct and indirect volunteer roles. Examples of work activities in
health settings where volunteers are directly involved with patients/
clients/residents and examples of non-patient-directed activities. 3.00pm AFTERNOON TEA
• Volunteers self-select to apply to work without pay - what are they
looking for? AND COFFEE
• How to sustain and develop their initial motivating energies.

3.30pm MANAGING VOLUNTEER

9.45am ORGANISING A NEW RECRUITMENT
VOLUNTEER PROGRAM
How to attract volunteers to work in your organisation:
• Will the organization accept volunteers? - Planning
• How to gain commitment and financial support from management. - Marketing
• Involvement with staff at a ward/unit/community level. - Recruitment techniques
• Creating a program support committee. - Screening of applicants
• Formal needs assessment using a Gap Analysis approach. - The interview
• Resource information and further reading. - Police checks and compliance with in-house security

10.30am MORNING TEA

AND COFFEE
11.00am NATIONAL STANDARDS
FOR VOLUNTEERS
Volunteering Australia has established national standards for the
recruitment and management of volunteers. These standards establish
ethical baselines for organisations setting up volunteer programs. They
are both understandable and workable. While guiding managers who
engage volunteers, they also protect volunteers against exploitation.
This session will include workshop activities for further discussion of
standards and allied topics.
Speaker: Sandra Wilson
Project Officer, Volunteering Australia Inc. She is currently involved in
a review of the ‘National Standards for not-for-profit Organisations
Involving Volunteers’.
3.50pm MATCHING VOLUNTEERS WITH
WORK PLACEMENTS
Which considerations should be taken into account when deciding on
which work to allocate to individual volunteers?
Speaker: Gillian Wilson
Experienced in managing volunteers for over 20 years in a variety of
settings, for the last eight years she has been the Manager of
Volunteers at The Alfred Hospital. Gillian manages in excess of 160
volunteers spread over 35 departments throughout the hospital.
Previously Gillian was a Staff Training Officer, working with staff,
within a large institution for adults with an intellectual disability. The
Alfred Intensive Care Unit Volunteer Team won the 2009 Minister for
Health Volunteer Award.
4.15pm CLOSE OF DAY ONE OF CONFERENCE
 VOLUNTEERS - HOW TO SET UP VOLUNTEER PROGRAMS IN HEALTH SERVICES
DAY TWO: FRIDAY
February 5, 2010 Melbourne
THE FACILITATOR FOR THE
FIRST TWO SESSIONS IS
Maree Dertien
Manager of Volunteer Services, Barwon Health. With over 20 years
experience within the Health Sector, Maree is a Registered Nurse
who holds a Masters in Health Science in Community Health and
Development. The Barwon Health Volunteer Service consists of
over 850 dedicated volunteers providing innovative and rewarding
activities and support to all program areas of the organisation
including acute health, rehabilitation, residential care, mental
health, community health and palliative care. The service offers
challenging activities and a community voice in planning and
service development, as well as the more traditional fundraising
and supportive roles. Volunteers at Barwon Health are an integral
part of the health professional teams and build upon the unique
community ownership that the organisation enjoys within the
Geelong community.
9.00am SELECTION AND
ORIENTATION
Overview of a comprehensive Volunteer Orientation Program that will
effectively meet the needs of new volunteers within a health care
network. This program provides an opportunity for prospective
volunteers to interact and fully participate throughout their skills
training. It also provides an ability to assess individual’s suitability and
commitment to volunteering within the health sector. As well, it gives
participants an insight into the many roles of volunteers, and an
understanding of policies, procedures and duty of care within the
volunteer role.
9.45am INDUCTION, SUPERVISION
AND PERFORMANCE MANAGEMENT
Discussion of best-practice approaches to volunteer induction. Role
description development, supervision and performance management of
volunteers.
10.30am MORNING TEA
AND COFFEE
11.00am VITAL VOLUNTEERS
ARE VALUABLE
Speaker: Brian Sutton
Cabrini Palliative Care Service and at South Port Day Links, a
community facility in the City of Port Phillip.
Speaker: Bernadette Brennan OAM
Look Good – Feel Better Workshops for Cancer Survivors,
Box Hill Hospital
Speaker: Lachlan Preece
Adult Mental Health Services, Eastern Health as well as the
Champs Camp for children whose parents are affected by
mental illness.
THE FACILITATOR FOR THE
NEXT TWO SESSIONS IS
Susan Preece
Originally from an education background, Susan, a qualified
asthma educator, has worked both professionally and as a
volunteer with the Asthma Foundations of Victoria and NSW. In the
past she worked as the Volunteer Coordinator at the Asthma
Foundation of Victoria. This involved the coordination and training
of volunteers, establishing and resourcing support groups and
branches of The Foundation and developing a Policies and
Procedures Manual for their Volunteers.
11.45am POLICIES, PROCEDURES AND
MUCH MUCH MORE
A snapshot of various aspects of the job requirements for effectively
managing volunteers in a vibrant health service.
12.15pm MAINTAINING VOLUNTEER
COMMITMENT
A happy volunteer will contribute to the best of their ability, be a
role model for other volunteers and will be a source for future
recruitment of voluntary workers. This session is an overview of the
factors, such as acknowledgement & recognition, which nourish
volunteer motivation.
12.30pm LUNCH BREAK
1.30pm TROUBLE-SHOOTING WHEN
PROBLEMS ARISE
• How to respond to adverse reports about a volunteer.
• Sometimes it is the volunteer who brings details of problems and
concerns to the attention of the volunteer co-ordinator.
• Thorough assessment, appropriate intervention and follow-up
evaluation – the problem-solving essentials.
• Dealing with difficult/problematic volunteers individually.....
What works and what doesn’t work?
• Saying “good-bye” – the last resort.
Speaker: Maureen Coleman
Volunteer and Lifestyle Co-ordinator, Tower Grange and Bell View
Residential Aged Care Services. In her volunteer co-ordinating role she
has gained substantial experience, including the facilitation of school
students participating in community service and TAFE students
undertaking social welfare studies.
3.00pm AFTERNOON TEA
AND COFFEE
3.30pm EVALUATING THE VOLUNTEERS
AND THE PROGRAM
• Tips for evaluating the work contributions, the performance and
attitudes of individual volunteers.
• How to measure the volunteer program goals against outcome
evidence, e.g. feedback from senior decision-makers in the
organisation, the work sites where volunteers work and the survey
responses from the volunteers
Speaker: Barbara Look
Education & Training Coordinator at the Education Centre Gippsland.
She has used her expertise in a volunteering project which designed an
innovative online volunteer induction program. Barbara has an
impressive background as a volunteer, such as her committee member
work for the regional Citizens Advice Bureau. For the past three
years, in a volunteer role, she has made hats for patients at the
Peter MacCallum Cancer Centre.
4.15pm CLOSE OF CONFERENCE AND EVALUATIONS
 277 Mt Alexander Rd,
Register Via: www.ausmed.com.au 03 9375 7311 03 9375 7299
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Volunteers - How to Set Up Volunteer Programs in Health Services

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