Leadership Practices

1. As a leader what do you

believe motivates your
employees in performing tasks?

1. Regularly touch base with employees
2. Regular meetings with employees and giving them feedback on their
performance
3. Provide coaching and encouragement to tackle a difficult task
4. Delegate to them some of my duties
5. Give them opportunities to relieve higher roles
6. Recognition and reward them when they have done an excellent job ie
Thank you card, small gift ( shopping voucher, recharge voucher, movie
pass), openly acknowledge them in a Team meeting highlighting their
good work , recommend them for a bonuses
2. How do you evaluate your
employees performance
(methods) and how often do
you do so?
Regular 1:1 performance discussion on monthly basis
Scorecard Approach 6months and Annually

3. How do deal with under-
performers







1. Identify reason for Poor Performance; address it as soon as you identify it.
2. Informal coaching- talk to the person in an informal private discussion. Ie
are personal issues affecting their performance, do they require further
coaching.
3. Performance counseling if performance remains below standard after the
informal coaching. ie is the person in the right job.
4. Review other job options if no improvement, ie is the staff happy to move
to another dept., should the staff be dismissed
5. Dismissal







Page | 2
Organization Profi le
Company Aim(Objectives)
Our ambition is to be # 1 bank in Fiji
To be one of the world's great companies,
helping our customers, communities and people to prosper and grow."
1. Remain Strong Increasing Market Share of customer deposits
2. Grow in a Targeted Way grow share of wealth
3. Drive deep and enduring customer relationships
4. Simplify products and process
5. Work together as one team to deliver the best outcome for the customer

Organizational Hierarchy
CEO
GM Western Pacific
GM Fiji
HOD ie Head of Credit, Head of Business Banking, Head of Retail, Head of Finance
Corporate Managers
Bank Managers. - ie Home loan Managers, Business Banking Managers, Manager IT
People Leaders. Team Leaders, supervisors
Team members
Number of employees work
for the company



500+
Company Achievements or Milestones
Fijis First Bank in 1901
Westpac ranked number one in Global 100 Most Sustainable Corporations in the World at the World Economic
Forum in Davos, Switzerland in 2014


Page | 3
Leadership Challenges\Mistakes
What are some mistakes youve made as a leader?
1. Keeping all the power, not trusting others
2. Feeling comfortable in your level, settling for being a Manager only but not a Leader
3. Having Goals and not working hard to achieve it
4. Not fixing things that needed to be fixed, not listening to the coconut wireless
5. Retaining good performers that make my work easy, not giving them opportunities to move up
6. Not addressing staff concerns promptly, thinking its a small issue where staff raise it to a level higher.


What are some challenges you face as a leader (manager)?
1 Able to influence hold your teams respect
2 Having fresh perspective/ find ways to do things differently to keep team firing
3 Take on something new out of the norm



How would you have done things differently?