Internet-Based Booking System For Tours of A Famous Author's House

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INTERNET-BASED BOOKING SYSTEM FOR TOURS
OF A FAMOUS AUTHOR'S HOUSE
Zafar Ali Khan
0336 281-0241
ronex.rigix@gmail.com

P3 7010/0420 By: Zafar Al i Khan Page 1 of 30
0336 281-0241 ronex.rigix@gmail.com

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Table of Contents
O/A Level Computers Marathon Workshops '14 ......................................................................................... 1
O/A Level Computers FREE Resources........................................................................................................ 1
Question & Answers.............................................................................................................................. 3
1: Tools for action plan making:.......................................................................................................... 3
2: Methods to gather information about the existing manual system. .................................................. 4
3: User-friendly screens for the web-based authors house tour booking system and explanation of what
you did to make each screen user-friendly. ......................................................................................... 7
4: Hardware that would be needed to connect computers to the wireless LAN and to connect web
server to the internet with justification............................................................................................. 13
5: Steps to ensure that the intranet is secure. ................................................................................... 14
6: Information needed to decide on the hardware requirements: ...................................................... 14
7: Items of hardware, other than a computer recommended for this application with justification. ..... 14
8: System flowchart symbols and their purpose: ............................................................................... 15
09: Flowchart for the new web-based system. .................................................................................. 16
10: Reasons for using existing software (off the shelf) or to have new software (custom written,
bespoke) with justification. .............................................................................................................. 20
11: What to do before making system live: .................................................................................... 20
12: Test strategy for the new system. ............................................................................................... 21
13. Different test data and their justification:.................................................................................... 21
14: Design stage tasks:..................................................................................................................... 23
15: Items in the Technical Documentation and explanation: .............................................................. 23
16: Items needed in User Documentation ......................................................................................... 24
17: Methods to implement this new system...................................................................................... 24
18: Relative advantages and disadvantages of implementation methods. ........................................... 25
19: Evaluation/effectiveness of new system:..................................................................................... 26
20: Advantages of the new system over paper based system: ............................................................ 26
21: Advantages of web-based booking system: ................................................................................. 27
22: Illustrate how a firewall is implemented? .................................................................................... 28
23: Write an algorithm, using pseudocode or a flowchart: ................................................................. 29


Question & Answers.
1: Tools for action plan making:
(a) Gantt Chart
(b) PERT Chart
(c) Project Management Software or Spreadsheet

a) Gantt Chart:
1. Gantt charts are more ideal for small projects than large.
2. Gantt charts are easier to understand.
3. The Gantt chart can be used in status reporting to show how much of the plan has been
completed by displaying the progress of an activity.
4. How task are linked together.
5. Allow sharing of task via Email/Internet.
6. It has everything from listing goals to resource allotment.
7. Description for Gantt e.g.
the Gantt chart provides optimum opportunity to present each stage of your project.
tasks to be done
show the critical path
show key project milestones
progress of tasks as % completed
number of days to do a task

b) PERT (Program Evaluation and Review Technique ) Chart:
1. used for critical path analysis
2. used for complex problems with multiple tasks
3. a PERT based what-if analysis identifies possibilities and uncertainties related to project
activities.
4. PERT charts can be confusing & complicated to manage.
5. production of PERT charts can be expensive.

c) Project Management Software/Spreadsheet:
1. allows progress to be tracked
2. allows easy production and updating of Gantt, PERT charts
3. allow sharing of task via Email/Internet.

Answering techniques for handling variations in questions:

1. Only names (as a, b or c) to be mentioned if there are less marks/space is given. Like in May/June 2012 P3.


2. A question for pros and cons of Gantt/PERT Charts can be asked. Use following text to answer such:
When using a PERT chart, the relationship between the task at hand and the time allotted for said task
may not be as immediately obvious -- as say -- with a Gantt chart. PERT charts also tend to underestimate
actual risk inherent to your project. If used in tandem with the other tenets of project management system
analyst could find himself on the fast-track to project completion.

3. A question for differences between Gantt/PERT Charts can be asked. Use following text to answer such:
Project managers commonly use both Gantt and program evaluation and review technique, or PERT,
charts to display tasks required for task scheduling and project completion. A main difference between
Gantt Charts and PERT charts is that Gantt is a bar chart, while PERT is a flow chart. They are probably the
best-known project management charts.

4. Individual reasons for any of the above tool could also be asked. In such case use above numbered points
as is.
i.e. (Explain why the systems analyst has chosen to use a Gantt chart rather than a PERT chart to track the
progress of this project. Oct/Nov 2013)


N.B: These images are just example they are not supposed to be drawn in exam in any case.


2: Methods to gather information about the existing manual system.

1. questionnaires/survey
It's a quick method as data can be collected & analyzed fast,
produce series of questions to give to booking office staff, tourist, parents & students.
can leave questionnaires with booking office staff.
2. interviewing (not tourist/parents/students)
ask booking office management a number of face to face questions,
allows questions to be tailored to the individuals,
allows follow up questions to be asked,
It is easier to motivate interviewer to talk more about their issues.
3. document search
gather information from existing tour booking forms,
allows procedures to be studied first hand/ allows close scrutiny of all paperwork/files.
4. Observation
watch staff/filing clerk doing their day to day tasks,
gives firsthand knowledge of how system works etc.,
inexpensive method,
reliable data collection while watching staff,
tourist/parents doing tour booking transactions.


Remember to distribute total given marks among the parts of question. Do not write beyond the available
lines limit. Always know that the number of lines is double then the marks allocated.

If the question is asked for the reason of use of a particular (given) method then still use the bullet points
mentioned above.
i.e.
( A questionnaire for the parents
An interview for the booking office staff
Explain why each of the methods used was appropriate for this manual system. Oct/Nov 2013)


3: User-friendly screens for the web-based authors house tour booking system and explanation
of what you did to make each screen user-friendly.

Welcome Screen:


Points to be considered ONLY when asked to improve a given screen otherwise only draw it.

Seen on Screen
- increase size of font
- use a different font
- add suitable pictures
- add suitable heading

Explanation
- to improve readablity
- to improve make the screen
attactive/understandable
- so the user knows what this screen is for Login
Screen:


Login Screen:


Points to be considered ONLY when asked to improve a given screen otherwise only draw it.

Seen on Screen
- password entry to system
- move instructions
- change/lighten colour of box
- Register instructions
Explanation
- to improve security
- for a better start point
- to attract attention better - to make the action
clearer
Tour Detail Screen:

Features of the web site:
Search facility - to view/find tours according to different criteria
Login - for people who have used the site to book a tour before
Secure credit card payment - to accept payment for deposit
Virtual tours of tour locations - to give the idea of being there
Testimonials from previous tourist/parents - to give an independent review of a tour
Online forms - for completion of tour booking
Multimedia e.g. sound, video clip etc. - to provide 'real' information about location and tours


Booking Form:

Features of the web site:
Search facility - to view/find tours according to different criteria
Login - for people who have used the site to book a tour before
Secure credit card payment - to accept payment for deposit
Virtual tours of tour locations - to give the idea of being there
Testimonials from previous tourist/parents - to give an independent review of a tour
Online forms - for completion of tour booking
Multimedia e.g. sound, video clip etc. - to provide 'real' information about location and tours


4: Hardware that would be needed to connect computers to the wireless LAN and to connect web
server to the internet with justification.

LAN :
Wireless adapter to allow a computer to access the LAN (from anywhere within the booking
office)
Wireless Access Point (WAP) to extend the reach of the LAN incase booking office size
increases.
Switch to enable computers in the booking office to connect to the wired LAN
Host computer/Server to manage the LAN

WAN/Internet:

(Wireless) router/(Wireless) hub
to enable computers in the booking office to connect to the LAN
to relay signals to the computers on the LAN
DSL modem
to convert data for transmission over telephone (communication) lines or to connect to the
Internet/access tour booking website
Web Server
to host the website
Firewall
to controls the incoming and outgoing network traffic
to secure against hacking/viruses.


Name of the items for wireless/online connectivity along wi th the purpose of their use could be asked. In
such case use same hardware and definitions above.

For your answer following can also be used.

laptop - to use Wi-Fi to connect to a wireless LAN/Wi-Fi hotspot or connect to the
Internet/access tour website
printer - to print out tickets, confirmation, details of tour, email
mouse/touch screen - for selection of tour and dates
tablet - alternative to a pc/ to connect to the Internet/access tour website
mobile/smart phone - alternative to a pc/ connect to the Internet/to access tour website
credit/debit card reader - to make payments using magnetic strip or chip and pin


5: Steps to ensure that the intranet is secure.
(The systems analyst wants to ensure that the school intranet is secure from unauthorised use.
Explain what steps the systems analyst needs to take. Oct/Nov 2013)

Encrypt the data
Use anti-virus/anti-spyware software
Vet any staff who have access to the data
Make use of firewalls
Make use of passwords
Make use of access rights
Provision of secure protocol e.g. HTTPS
Physical lock & key

6: Information needed to decide on the hardware requirements:

Amount & frequency of printing
Data storage requirements (e.g. for files)
Size and resolution of monitors/touchscreen (e.g. enough to accommodate finger touch)
Input and output requirements (e.g. printers, mouse, etc.)
Portability requirements (Do we need to take system around the booking office)
Will disabled people be using the hardware?
Will system be available online?
Will system be able to print wirelessly?
Do output and input devices be required wirelessly?
Will database be available online?
How tourist/parents/students/booking office management will be using the online system?
Frequency of daily hits on web-server.

7: Items of hardware, other than a computer recommended for this application with
justification.

1. High resolution/large/good quality screen sometimes to show complete detail of available tours
and locations.
2. Hard disk storage on server.
3. Printer (wireless)
(To print out invoices/tickets, daily takings report and daily booking details.)
4. Pointing devices/touch screen (to choose menu options or selection of tours and dates etc.)
5. Wireless router
6. Firewall hardware
7. Wireless LAN cards.


8: System flowchart symbols and their purpose:


09: Flowchart for the new web-based system.

Include in your systems flowchart:
Checking for booking availability
Completing the booking form
Making a payment
Reporting


Download Jpeg of this SFC: http://goo.gl/wSGj01


Download Jpeg of this SFC: http://goo.gl/Z976nj


Description of the System Flowcharts above:
1. Tourist login the website with given ID and Password.
2. Login credential check if match access is provided otherwise tourist is asked to register.
3. Tourist selects the authors house to visit.
4. Related information is displayed on screen such as visit timing, fee, events etc.
5. Tourist chose a date to visit and enter number of companion.
6. Booking availability is checked against that date if available tourists proceed with further detail of
booking form otherwise asked to select the other date.
7. Tourist made the payment if 100% then a confirmation email is sent to him otherwise reminder for
outstanding amount is dispatched.
8. At the end of the day daily taking report and list of booking" is printed for management.


10: Reasons for using existing software (off the shelf) or to have new software (custom written,
bespoke) with justification.

Existing software chosen for the following reasons:

readily available
already fully tested and de-bugged
usually less expensive to buy
technical support online/by phone
usually compatible with other existing software

Bespoke software chosen for the following reasons:

can be tailored to meet the exact requirements of the web-based tour booking system.
in contact with the actual programmers if there is a problem
software can develop as it is used
doesn't contain unwanted features

Only choose one and its reasons.

11: What to do before making system live:

produce user documentation and technical documentation
install hardware and software
fully test the new system
train the staff to use the new system


12: Test strategy for the new system.
(Describe a test strategy for the new web-based school trip booking and payment system. Oct/Nov 2013)

Use of test data sets
1. normal test data has known outcomes
2. extreme test data checks validation rules
3. abnormal test data should produce error messages

Types of testing:
1. Black box: Different values can be input for variables to determine whether the program can
cope with them.
2. White box: White box testing is testing the program to determine whether all the possible
paths through the program produce the desired results.
3. Alpha: When you have finished your project you will be expected to test whether or not it
works, this is alpha testing.
5. Beta: Testing done by end user.
6. User acceptance: End users who will be using the applications test the application before
accepting the application.
7. Other
High transaction days.
Volume testing
Failure in the event of hacking or virus attack.

13. Different test data and their justification:


Field
Tour Date
AuthorName
NoInGroup
TotalAmount

Normal Test Data
24/10/2013
Zafar Ali Khan
15
40000

Abnormal Test Data
24
th
/10/2013
12Zafar Ali Khan
-15
Four Thousand

TourDate
Value: 24/10/2013
Reason chosen: this checks that system processes appropriate inputs
Value: 24/Oct/2013
Reason chosen: this checks that system reject inappropriate inputs and error message produce


14: Design stage tasks:

design online data capture web page for authors house tour booking
design screen layouts/GUI
design output forms/layouts e.g. daily taking
produce systems flowcharts and/or pseudo code
design validation rules
select most appropriate data verification method
select hardware requirements
select software requirements
produce algorithms/program flowcharts
design testing strategy

15: Items in the Technical Documentation and explanation:
(State four items that should be included in the technical documentation supplied with this new system. For each
one explain why it should be included. Oct/Nov 2013)

Program listing/coding: so alterations can be made
Programming language used: so the application can be recompiled
System flowchart: overview of whole system
Flowchart/algorithm/pseudocode: so that the logic can be altered if required
Hardware requirements: for testing any alterations
Software requirements: for testing any alterations
Known "bugs" in the system: so they can be removed
List of variables used (and their meaning/description): so that alterations to code don't spawn new
errors
File structures/data model: so that files and file sizes can be checked
Sample runs (with results and actual test data used): so that test can be re-run when alterations are
made
Validation rules: so that any extra inputs can be subject to similar validation
purpose of system/program/package
input formats
minimum memory requirements
output formats
verification techniques


16: Items needed in User Documentation
how to log on/log out
how to book a tour
how to do a search
how to sort data
how to take printouts
how to add/delete/amend records
purpose of system/program/package
(input) web page layouts
(output) print layouts
hardware requirements
software requirements
sample runs (with results)
error handling/meaning of errors/FAQs

17: Methods to implement this new system.
(Which method should the systems analyst use to provide the software for the new web-based system?
Explain with reasons which method the systems analyst should choose. Oct/Nov 2013)

(a) Direct changeover:
no need to run two systems side by side
immediate benefits from new system
less disruptive for staff
more likely to work since it will have been fully tested first

(b) Parallel implementation:
good for training of staff since both systems can be compared
if new system fails have old manual system as a back up

(c) Phased implementation:
part of system (may be booking only and no payment section)introduced initially for trials
if it is OK, gradually introduce other parts (credit card payment system)of the new system
if a problem occurs, can stop using it any stage
allows staff/tourist to gain confidence in its operation

(d) Pilot implementation:
adopt new system at just one of the booking office.


makes sure system fully works before adopting at other booking offices.
can revert to old system as still in operation at other booking office.

Arguments must relate to the case study by using few words from the content.

18: Relative advantages and disadvantages of implementation methods.

Advantages and disadvantages of changeover techniques:

Direct
- disastrous if new system
fails
- immediate benefits felt -
reduced costs (only one
system used)
- less likelihood of failure
since fully tested

Parallel
- more expensive than
direct since two systems in
operation at the same
time
- more time consuming - still
have old system if
new system fails
- can gradually train staff
while both systems are
running together

Pilot
- if new system fails can
easily go back to point
where system failed - less
expensive than
parallel
- can train booking office
staff
while system being
introduced in stages - can
ensure system
works before expanding

Phased
- if new system fails can
easily go back to point
where system failed - less
expensive than
parallel
- can train booking office staff
while system being introduced
in stages - can ensure system
works before expanding


19: Evaluation/effectiveness of new system:
(State three ways to evaluate the new web-based school trip booking and payment system. Oct/Nov 2013)
Points must relate to the case study.

discuss with booking office staff whether or not new system works
discuss with booking office staff whether or not system was easy to use
consider if objectives of new system have been met
look at results from tests
look at printouts etc. to see if system produced the correct outcomes
compare final solution with original requirements
identify any limitations in the system
identify any necessary improvements that need to be made
compare test results from new system with results from old system
compare performance of new system with performance of old system
effectiveness of the hardware
effectiveness of the software
bandwidth of Internet

20: Advantages of the new system over paper based system:

Easier/faster to search for available tours, author houses and time slots.
improved booking and accounts system
automatic reporting is possible
less space taken up in filing system
less expensive (fewer staff, etc.)
no need to tell about the location and the charges on phone.
able to offer services on the internet
online virtual tour.
more flexible booking: tourist/parents/students can book from anywhere in the world
less likelihood for information to be lost as no paper lists that are needed to be kept at booking
office reception
fewer staff are now required, tourist/parents/students do their own booking not the booking office
staff
fewer queues: more terminals available for tourist/parents/students to book the tour
less storage space required booking forms stored electronically


21: Advantages of web-based booking system:

The Web Based tour Booking System has many advantages over the old paper based or localized system such as:
Always available:- The Internet is always available for tourist/parents/students to use, 24 hours a day, 7 days a
week, 365 days a year. They don't have to wait for booking office to open or wait for someone to make it
available. It is just there, when they need it and for whatever they need.
Cost effective: - Usually need less staff with an online business so large savings
Increased convenience: - Tourist/Parents can fill the booking form and can make the payment online through
Credit/Debit card from anywhere in the world.
Customer reviews: - Tourist can submit their reviews about booking they have made and subsequent tours,
increasing others confidence.
Enable Deals, Bargains, Coupons, and Group Buying: - Though there are physical equivalents to deals, bargains,
coupons, and group buying, online booking makes it much more convenient.
Increase Visibility through Search Engine Marketing: - Expanded customer base, gain new customers with
search engine searches.
Reduce Advertising Costs: - Print advertising can get expensive as there may be a need to update regularly,
which requires new work be planned and generated whereas it is much quicker and more cost effective to
update and maintain a website.
Inline marketing through social media:
It is carried out to target only connected/interested potential customer through social media web sites. This
costs much less than physical (print media), TV and wasted work (as it doesn't always reach interested
customer) costs. There is always a chance of viral approach to potential customers.


22: Illustrate how a firewall is implemented?


23: Write an algorithm, using pseudocode or a flowchart:

a) A group of 20 is planning to visit a famous author house. Calculate amount of their tour cost and compare
with amount paid by the group. If paid in full then exit otherwise output the outstanding amount and
appropriate prompt and message.
Children=0, Adult=0, AmountPaid=0, TotalCost=0, AmountStanding=0
For Count=1 to 20
Print Enter Name and Age
Input Name, Age
If age<18
Then
Children=Children+1
Else
Adult=Adult+1
EndIf
Next Count

Input AmountPaid
TotalCost=(Children*25)+(Adult*50)
AmountOutstanding=TotalCost - AmountPaid
If AmountOutstanding > 0
Then
Print Kindly clear your dues to confirm your booking
BookingConfirmation=No
Else
Print Your booking has been confirmed
BookingConfirmation=Yes
Exit
EndIf

While BookingConfrimation=No
Input Dues
AmountPaid=AmountPaid+Dues
If AmountPaid=TotalCost
Then
BookingConfirmation=Yes
Else
BookingConfirmation=No
EndIf
Endwhile


b) 25 groups visited a famous authors house today. Each group comprised on adults and children. Enter size of
each group and calculate how many adults and children are there. Calculate and output cost of each group, no
of children, no of adults and the total cost of 25 groups.

Children=0, Adult=0, NoinGroup=0, GroupCost=0, TotalCost=0
For Count=1 to 25
Input NoinGroup
For Count2=1 to NoinGroup
Print Enter Name and Age
Input Name, Age
If age<18
Then
Children=Children+1
Else
Adult=Adult+1
EndIf
Next Count2
GroupCost=(Children*25)+(Adult*50)
TotalCost = TotalCost + GroupCost
Print GroupCost, Children, Adult
Next Count
Print TotalCost

N.B: Do not write all points given in this guess paper answers rather write according to marks allocated.

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