RANDAL E.

ZENUS

Boxford, MA 01921 978-273-7447 E-Mail: rdzenus@verizon.net

PROFESSIONAL QUALIFICATIONS

Client-driven, quality-focused, and safety-conscious professional with over 24 years of progressive experience; 15 years in
operations and 9 years in client side communications/Marketing with a track record of top performance in a variety of
challenging assignments. Ability to easily adapt to new, different and challenging environments with specialized skills in:

Project Management
Financial/Budget Management
Team Building & Coaching
Customer Service/ Relationship Management
Problem Solving
Strategic Planning & Marketing



PROFESSIONAL EXPERIENCE


GE AVIATION, Lynn, MA 2011-2014
Production Control/Materials Leader
Manage operational execution to meet backlog & inventory targets, cycle time goals and ship/delivery date commitments
for F414/F404 engine line, while providing direction and guidance to the Lynn Assembly and Test Organization.
Oversee scheduling, track material usage, and maintain replenishment schedule for F414/F404 engine and MEO spare
modules lines.
Responsible for improving safety, quality, scheduling and team development in assigned area.
Assist in resolution of production problems while developing and maintaining positive customer relationships.
Cell/Product Group Leader
Manage daily operations of distribution center with focus on maximizing efficiency and supporting engine assembly.
Led, mentored, and supervised 30 hourly Union employees in satisfying business metrics related to safety, quality,
compliance, productivity, inventory and delivery.
Owned the productivity, safety and quality for the delivery of engine and kit hardware to support the op plan.
Worked with the Materials and Engine Assembly teams to coordinate the allocation and delivery of hardware.
Drove lean improvements throughout the distribution center to improve quality, safety, delivery and asset utilization.

BENJAMIN ELECTRIC INC., Tewksbury, MA 2008-2011
Director of Operations
Provide overall direction and guidance to the operational activities of the organization with the objective of maximizing
growth and profitability as well as day-to-day leadership and management to all company functions.
Managed operations by directing and coordinating activities consistent with established goals, objectives and policies.
Implemented programs to ensure attainment of business plan for growth and profit.
Improved processes and management methods to generate higher ROI and workflow optimization.
Created and developed company website and brochure. Managed all job estimates, site visits/walkthroughs, permits,
contractor relations, payroll and job scheduling.

MITKEM TECHNOLOGIES, Wilmington, MA 2004-2008
Operations/Inside Sales Manager
Lead and manage sales force and operations department.
Managed staff (sales force of 16 & operations crew of 8), preparing work schedules and assigning specific duties.
Led organization in relocation efforts.
Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and
goal achievement and to determine areas needing cost reduction and improvement. Established and implemented
departmental policies, procedures, goals and objectives.
Maintained shipping and delivery schedules.
Directed and coordinated organization's financial and budget activities to maximize investments and increase
efficiency.
Investigated and resolved customer problems. Worked independently to buy and sell components, ICs and
semiconductors to manufacturers, the military and OEMs.

J.C. ZAMPELL, INC., Newburyport, MA 2002-2003
Regional Area Manager N/NE
Manage the operations of all general building related services for clients within territory such as Verizon, Cardinal Health,
Mayo Medical Laboratories, G.E. Aircraft Engines, Danvers Savings Bank and Analogic.
Managed 100 plus buildings within territory, developing and maintaining direct customer relations and annual budget
within 1% variance.
Supervised and developed controls for direct reports and contractors (totaling over 100). Exceeded annual revenue
commitment, finishing on average 20% above overall goal.
Conducted regular site inspections to ensure work performed is within established parameters/standards. Implemented
modifications to operating procedures, ensuring timely response, quality and seamless service.
Directly negotiated vendor and supplier contracts to ensure highest cost efficiencies
Randal E. Zenus rdzenus@verizon.net 978-273-7447 Page Two

VERIZON YELLOW PAGES, Middleton, MA 1989-2001
Executive Team Leader Yellow Pages, Corporate Brand Identity
Implement a Masterbrand strategy to ensure a unified Verizon brand image consistently and effectively across all
applications and media. Provide Yellow Pages audiences with the most effective way to recognize and remember the new
Verizon brand.
Developed an efficient process that successfully enabled the Verizon Yellow Pages to transfer existing Bell Atlantic and
GTE brand equity to the Verizon brand.
Managed all contractors/vendors in the concept of new branding strategy. Implemented transition plan for all Verizon
applications.
Received companies top award, Leaders in Excellence, for development and implementation of Masterbrand
strategy within the yellow pages line of business.

Staff Manager, Product Marketing Process Color
Expand and manage existing process color product line.
Developed new process color product offerings and a process color sales collateral piece for the Bell Atlantic sales
force.
Implemented product specific sales training program; trained sales offices typically showed 25-30% increase in specific
product sales. Process Color product line surpassed yearly revenue commitment, finishing year 203% above the overall
goal.
Introduced an array of product line extensions resulting in over $2M in new revenues in 1999.

Staff Manager, Marketing Communications
Coach and lead team of eight Marketing Communications professionals, evaluating advertising strategies and programs,
including television, radio, outdoor, print, direct mail, events and sales collateral, to support revenue and brand objectives
for Bell Atlantic Yellow Pages and new products. Manage department budget of $38M.
Managed transition of NYNEX to Bell Atlantic brand, including first Yellow Pages specific mass media campaign of the
newly merged company, receiving companies top award, Leaders in Excellence, for efforts on this project.
Implemented three multi-media brand campaigns, setting strategies to integrate all tactical and local communications
efforts with the overall brand image and strategy.
Directed the day-to-day management of multiple agencies. Served on team assigned to search and select media
agency-of-record for Corporate. Managed Yellow Pages LOB requirements with this agency, achieving a 15% media
savings plus an additional 20% in returns in merchandising.

Team Leader, Marketing Communications
Initiate, direct and coordinate brand strategy for NYNEX Yellow Pages. Manage corporate advertising budget of $20M.
Managed the NYNEX Yellow Pages brand campaign.
Directed agency in the development of media merchandising programs.
Developed and implemented a fiscal management reporting system.
Received "Vice Presidents Quality Award" for fiscal management and leadership skills.

Staff Assistant, Corporate Real Estate
Supervise shipping/receiving and mailroom functions. Verify, process, and track all capital and expense items. Provide
budget support to department. Research and trouble-shoot billing, payment and charge back issues for department.
Assisted with procurement of all goods and services required for the operation and maintenance of facility and in
preparation of annual capital and expense budgets for building repairs and maintenance.
Researched and compiled budget, force information and cost analysis for benchmarking to single enterprise team.
Coordinated the setup, breakdown and reservations of all conference rooms for meetings and special functions.

EDUCATION

Bachelor of Science - Business Administration, Eastern Nazarene College
Received degree via accelerated LEAD program (Leadership Education for Adult Development)
Certificate in Web Page Design, North Shore Community College
Certificate in Graphic Design, Northeastern University

PROFESSIONAL AFFILIATIONS
AAU Baseball Coach, New England Firebirds, 11U Blue, 2010-2012 and The Academy, 13/14U American, 2012-present
Board Member, Kiwanis Club of Haverhill, 2007-present
Leadership Team, Business Network International Haverhill & North Andover Chapters, 2007-present
Economic Development Committee, Haverhill Chamber of Commerce, 2007-present