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EDITORIAL
Andrew Parker Editor-in-Chief, aparker@accessintel.com
Katie Kriz Assistant Managing Editor, kkriz@accessintel.com
Andrew Drwiega International Bureau Chief/Consultant,
adrwiega@accessintel.com
Ernie Stephens Editor-at-Large, estephens@accessintel.com
Emma Kelly Australia and Pacific Correspondent
Claudio Agostini Latin America Bureau Chief
Contributing Writers: Rick Adams; Chris Baur; Lee Benson;
Igor Bozinovski; Keith Brown; Keith Cianfrani; Steve Colby; Dan
Deutermann; Peter Donaldson; Ian Frain; Pat Gray; Frank Lom-
bardi; Elena Malova; Vicki McConnell; Robert Moorman; Douglas
Nelms; Mark Robins; Dale Smith; Terry Terrell; Richard Whittle.
ADVERTISING/BUSINESS
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International Sales, Europe/Pac Rim/Asia
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Audience Development
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ROTOR & WING MAGAZINE | MAY 2014 WWW. R OT O R A N D WI N G . C O M
D1
S
ome of you may have heard
of this concept that is com-
monly being referred to
as the Digital Revolution. I
believe it has something to do with
that whole Inter-Web thing every-
bodys also been talking about.
And I imagine that as you read
these words, many of you are
expecting a sales pitch about how
much better digital magazines are
than print, how much more quick-
ly you can receive your monthly
issues and how we can now offer
you search capabilities along with
video and audio files into your
tired old hum-drum magazine
reading experience.
But while all of those things
happen to be true, some of us
myself included grew up on
paper and ink, and we arent quite
ready to relegate traditional print
magazines to the trash bins of our
lives just yet.
There is a zen-like quality to
the experience of opening our
mailbox to find the latest issue of
our favorite magazine waiting for
us there. And whether we take it
to our desk and immediately read
it, or throw it into our bag to read
at home later, we always know
where it is and we dont forget
about it as the other demands
of our inbox start piling up to
the point they can no longer be
ignored. Even if we do get inter-
rupted while reading our favorite
print/paper publication, the mag-
azine itself serves as a giant 8x11
reminder note, calling us to pick
back up wherever we left off.
But the lure of the digital format
was far too much for big publish-
ing companies to ignore. It mini-
mizes all of the most significant
expenses of producing a maga-
zine print, paper and postage.
So while magazines such as ours
will still gladly send a free digital
version to qualified industry pro-
fessionals anywhere in the world,
getting the free printed magazine
you received for years sometimes
became next to impossible, and we
were simply not set up to handle
paid subscriptions.
While our company contin-
ues to lead with the products
and services we now deliver to
helicopter industry professionals
online, this note is actually about
letting you know that we also
understand the inherent lure and
value of print. Paper and ink will
always have their place. But any
magazine that attempts to define
itself as a News Magazine today
is in fact admitting that they pre-
fer to remain in the buggy-whip
business. Nobody gets news on a
30-day cycle anymore. However,
we can prioritize and organize
the most important news of the
past month for you and present
it with our own commentary,
and we can provide a wealth of
insight on all the most impor-
tant topics of our industry each
month via our expert writers and
columnists.
All that said, we took a hard
look at our content and our cus-
tomer base and came to three
very basic, but very important
conclusions about print magazine
subscriptions today:
Many readers living and work- 1.
ing outside the U.S. tell us they
would still like to receive a
print magazine if it wasnt so
expensive.
Some readers simply are not able 2.
to receive a digital version of our
magazine due to the security
policies within their company
or organizations network.
Most work in an environment 3.
where there are a number of
other individuals who might
also like to receive a monthly
subscription of their own.
Using those observations as
our guide, weve created a new
Annual Company Subscrip-
tion plan that, for the old price
of a single subscription outside
the U.S., now allows you and up
to eight qualified individuals at
your same location to each begin
receiving your own personal-
ized print copy of Rotor & Wing
each and every month, while the
digital version remains available
at no cost. But whether you opt
for the free digital version, the
new low-cost print version or
both, now you only have a single
form for your whole team, and a
common renewal date to manage
each year.
Check it out online at www.
omeda.com/rw
Which is also a fitting way to
sum this all up we will continue
to provide print where print is val-
ued, and we will use the internet
where the internet adds value
each will always have its place.
Of Print, Paper and Pixels
By Randy Jones
rjones @accessintel.com
Publishers View
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By Andrew Parker
4 ROTOR & WING MAGAZINE | MAY 2014 WWW. R OT O R A N D WI N G . C O M
aparker@accessintel.com
T
echnology is, and always
will be, one of the corner-
stones of Rotor & Wings edi-
torial coverage, and the May
issue is dedicated to the subject. It
is often said that military technol-
ogy is 10 years ahead of civil/com-
mercial technology. Around 10
years after the cancellation of the
Boeing-Sikorsky RAH-66 Coman-
che program in 2004, the world is
experiencing a period where com-
mercial applications are growing
in number and diversity ranging
on the lower end from single-seat
experimental designs up to tiltro-
tors such as the AW609 and Bell
V280 Valor or compound aircraft
like Boeing-Sikorskys offering for
U.S. Army Aviations Joint Multi-
Role (JMR) program, a precursor
to Future Vertical Lift (FVL). Then
theres prototypes like Airbus Heli-
copters (Eurocopter) X3 (X-cubed).
Whether military or commer-
cial, some of the most interesting
ideas are coming out of both the
established manufacturers and the
start-up companies that are alter-
ing the landscape of helicopter
technology. This month leads off
with the Sikorsky autonomous
research aircraft (SARA) on the
cover with accompanying feature
from Dale Smith on page 42. Igor
Cherepinsky, chief engineer on
Sikorskys Autonomous Program,
said that the manufacturer is try-
ing to automate a lot of things in
current VTOL machines that the
human (pilot) now has to do
You can think of it like the old days
when you got on an elevator and
there was an operator there to run
it. It was too complicated for an
untrained person to do safely.
As automation advanced, the
operator was no longer needed, he
continued. You just push a button.
We are working to bring the same
advancement to the pilot/aircraft
interface. Were saying it doesnt
really matter where the human
being is but there needs to be
human interface at some level
but that human can either be in
the aircraft or at a remote location.
It doesnt really matter.
Next is a Pilot Report on the
AgustaWestland AW609 from Edi-
tor-at-Large Ernie Stephens begin-
ning on page 22. Ernie is the first
pilot from an aviation trade publi-
cation to fly both the AW609 and
the Airbus Helicopters X3, accord-
ing to officials at AgustaWestland.
He has also flown the AW109,
119 and 139; nine different Bell
Helicopter variants; the Boeing
CH-47; Airbus EC120, EC135 and
AS350/355/365; Kaman H4-43
and SH-26; MD500 series, MD600
and MD902; all the Robinson types;
RotorWay Scorpion; and Sikorsky
S-76D and S-92 (to name a few).
Ernies observations about the
AW609 bear repeating: Ninety
minutes after takeoff, I stepped
out of the 609 feeling like I had
just sampled a portion of civil avia-
tions future. Part helicopter, part
airplane, the AW609 tiltrotor is
an unusual but fun machine to fly.
And if it attains its FAA certifica-
tion in 2017, as the company hopes
it will, you may see a lot of them.
Andrew Drwiega follows up
with Eastern Innovations, the first
of a multi-part series covering the
Eastern Hemisphere, on page 26.
Focusing primarily on Australia
and New Zealand in this months
edition, Rotor & Wings Interna-
tional Bureau Chief reports on the
KC518 Adventourer, Coax Heli-
copters and Sydney-based Stop-
Rotor Technologys RotorWing,
also mentioning the Marenco
Swisshelicopter SKYe SH09.
One of the design objectives of
the KC518, Composite Helicopters
founder and director Peter Malo-
ney told Rotor & Wing, has been to
develop a helicopter that would be
suitable to a low-time private pilot,
yet offer the performance and pas-
senger appeal of our peers. At 110
knots and using only 64 percent
torque, straight and level, we were
hands and feet off all controls and
the helicopter remained stable until
the rotors passed through a change
in air density.
Then theres Technology Editor
Frank Lombardis interview with
Jay Carter, CEO of Carter Aviation,
which has developed its slowed
rotor/compound technology, or
SR/C (see story starting on page
14). Carter notes: Our aircraft is
really a hybrid between a helicop-
ter, an autogyro, and a fixed-wing
airplane. The rotor is driven by the
air flowing up through the rotor,
like wind through a wind turbine,
providing lift at low speed like a
helicopter. It can be pre-spun to
allow for a jump-takeoff. Our wing
is sized for high-speed flight and
does most of the lifting as speed
increases. We have the ability
to slow the rotor down in flight,
which greatly reduces its drag and
the horsepower required to keep
the rotor spinning
One thing is clear: the future of
rotary wing aviation is as diverse
as the day is long. And the lines
between helicopter, fixed-wing
and hybrid offspring are more
blurred than ever.
Helicopter Technology
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Editors Notebook
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THIS MONTH FROM
6 ROTOR & WING MAGAZINE | MAY 2014 WWW. R OT O R A N D WI N G . C O M
DEPARTMENTS
10 Rotorcraft Report
18 People
19 Coming Events
46 Essential Equipment: SVS
51 Classified Ads
53 Ad Index
COLUMNS
4 Editors Notebook
8 Meet the Contributors
M2 Military Insider
52 Public Service
54 Law Enforcement
On the Front Cover: Sikorsky Matrix SARA
platform. Photo courtesy Sikorksy
On the Military Insider Cover: Aircraft Rescue
Firefighting Division during a live-fire training
exercise that tested the speed and efficiency of the
ARFF. USMC photo. Cover designs by Rob Hudgins.
FEATURES
22 Pilot Report: Flying the AW609
Rotor & Wing becomes the first publication to have an editor fly
both the AW609 and the Airbus Helicopters X3 (X-cubed). By
Ernie Stephens, Editor-at-Large
26 Eastern Innovations: Down Under
First of an ongoing series that examines rotorcraft technology
developments in the Eastern Hemisphere. By Andrew Drwiega,
International Bureau Chief
M8 Military SAR: Extreme Challenge
How two of the latest tragedies in the SAR world could be
repeated in different circumstances in the Arctic. By Andrew
Drwiega, International Bureau Chief
COVER STORY
42 Sikorskys SARA Advances Matrix
Matrix is Sikorskys program to improve the capabilities and
safety of flight for autonomous, optionally piloted and piloted
VTOL aircraft. By Dale Smith
(Above) AgustaWestland AW609 in flight. Photo courtesy of AgustaWestland
(Bottom) U.S. Navy has ordered more unmanned MQ-8Cs from Northrop
Grumman. (Right) CoaX Helicopters up close. Photo courtesy of CoaX
22
M4
Public Service
7
MAY 2014 | ROTOR & WING MAGAZINE
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STORIES & PHOTOS ON THE WEB
Go to rotorandwing.com to see more photos and read some of the stories that
didnt make it into this months print edition, for example:
Kaman NZ SH-2G(I) Goes Airborne in Maiden Flight
Aerochine Purchases Five 505X Jet Rangers from Bell
ONR to Develop Autonomous Rotorcraft Landings
Japanese Police Buy Another AW139 for Kagoshima
New Zealand CAA Reviews Robinson Safety Awareness
Sikorsky Starts Naval Air Systems Command Tests for CH-53K
Mercy Life Line Receives Two Metro-Completed EC135s
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links makes navigating through the pages of Rotor & Wing easier than ever.
WEEK OF MAY 5:
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26
Vol. 48
|
No. 5
May 2014
Meet the
Contributors
8 ROTOR & WING MAGAZINE | MAY 2014 WWW. R OT O R A N D WI N G . C O M
LEE BENSON is a retired helicopter
pilot whos flying career started in Viet-
nam with the U.S. Army and concluded
as Chief Pilot for the Los Angeles County
Fire Department. Lees 15,500 hours of
flying and 40 years of military, commercial and govern-
ment flying operations afford him a very broad back-
ground in the helicopter world. In 2008 he started a con-
sulting company and is contracted to several helicopter
equipment companies as a subject matter expert.
KEITH CIANFRANI is a retired U.S.
Army lieutenant colonel, master
aviator and Army instructor pilot,
rated in both helicopters and fixed-
wing aircraft. He holds a masters
degree in aerospace safety from Embry-Riddle
Aeronautical University. Keith is a certificated flight
instructor and has flown commercial aircraft for
more than 20 years in and around the New York
City area.
ANDREW DRWIEGA, International
Bureau Chief, is a senior defense/avia-
tion journalist with a specialization
in international military rotorcraft.
Based in London, he has reported
from Iraq and Afghanistan on numerous occasions
on attachment with American and British helicopter
forces. Andrew is a member of the Army Aviation
Association of America, the Royal United Services
Institute, the Air Power Association and is an associ-
ate member of the Royal Aeronautical Society. He has
a BA (Hons) degree in War Studies.
FRANK LOMBARDI, an ATP with both
fixed-wing and rotary-wing ratings,
began his flying career in 1991 after
graduating with a bachelors of science
in aerospace engineering, working on
various airplane and helicopter programs as a flight
test engineer for Grumman Aerospace Corp. Frank
became a police officer for a major East Coast police
department in 1995, and has been flying helicopters in
the departments aviation section since 2000.
DOUGLAS NELMS has more than
30 years of experience as an aviation
journalist and currently works as a
freelance writer. He has served as
managing editor of Rotor & Wing. A
former U.S. Army helicopter pilot, Nelms specializes
in writing about helicopters.
DALE SMITH has been an aviation
journalist for 24 years specializing in
business aviation. He is currently a
contributing writer for Rotor & Wing
and other leading aviation magazines.
He has been a licensed pilot since 1974 and has flown
35 different types of general aviation, business and
WWII vintage aircraft.
ERNIE STEPHENS, Editor-at-Large,
spent 27 years with a major county
police department, retiring as a deco-
rated sergeant and chief pilot of its
aviation section in 2006. He began
his flying career in the late 1980s when he earned his
rotorcraft license and incorporated a small aviation
company as a sideline to his law enforcement career.
He has been writing features and columns for Rotor &
Wing since 2003.
TERRY TERRELL gained his early
aviation experience as a U.S. Navy
fixed-wing instructor and U.S. Coast
Guard aircraft commander, where
his service included SAR in Sikorsky
S-61s. Terry served as a cross-qualified captain and
safety special projects officer with Houstons Transco
Energy, and later with Atlanta-based Kennestone
AVSTAT Helicopter Ambulance Program and Geor-
gia Baptist LifeFlight.
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10 ROTOR & WING MAGAZINE | MAY 2014 WWW. R OT O R A N D WI N G . C O M
The Royal Australian Navy Sikorsky S-70B2 Seahawk joined the international search
mission for Malaysia Airlines flight MH370 in the Indian Ocean, west of Perth,
Australia. On March 28, a Royal Australian Air Force Boeing C-17 Globemaster
transported the Seahawk from HMAS Albatross, Nowra, NSW, to RAAF Base
Pearce in Western Australia, from where the search is being coordinated. The
Seahawk was transported to the search area by RAN Anzac-class frigate HMAS
Toowoomba, which reached the area on April 1.
We know this will be a tough and potentially challenging deployment, but Too-
woomba is capable and well-suited to this mission and our Seahawk helicopter will help
us to maximize our reach, says HMAS Toowoomba acting Commanding Officer Matt Doornbos. Seven Chinese ships
involved in the search effort or on their way are also believed to be carrying helicopters. The Australian Maritime
Safety Authority is coordinating the search effort, which on April 3 was centered on an
area of about 223,000 square kilometers, some 1,680-km west-northwest of Perth.
An extensive fixed-wing fleet has been deployed to date, including two RAAF Lock-
heed Martin P3 Orions, two Malaysian Lockheed Martin C-130s, a Chinese Ilyushin Il-76,
a U.S. Navy Boeing P8 Poseidon, a Japanese Gulfstream V, a Republic of Korea P3 Orion, a
Royal New Zealand Air Force P3 and a Japanese P3 Orion, with a business jet providing a
communications relay. On April 3, eight military aircraft and nine ships were involved in
the search. MH370, with 239 passengers and crew onboard, disappeared on March 8 on a
scheduled service between Kuala Lumpur and Beijing. By Emma Kelly
PUBLIC SERVICE
|
SAR
Helicopters Take Part in Search for
Malaysian Airlines MH370
MILITARY
|
AIRFRAMES
U.S. Navy Reveals Program for Next-Level Unmanned Helicopters
The U. S. Navy has unveiled a
$100-mill ion program to fund
the development of newer, more
autonomous helicopter drones. The
program aims to further reduce the
need to have a trained aviator in the
loop. Unlike current unmanned
systems, the new technology will
be expected to solve operational
problems at landing zones, such as
blowing debris and unforeseen
obstacles, without on-site or remote
intervention from humans.
You cant have an 80 percent solu-
tion with an autonomous system going
into an unprepared site, said Brig.
Gen. Kevin Killea, head of the Marine
Corps Warfighting Laboratory. Its
got to have it figured out.
The push for more automation is
driven by data collected between 2003
and 2007 that revealed that one soldier
was killed or wounded for every 24
fuel resupply convoys in Afghanistan,
and another for every 29 water resup-
ply missions.
Moving those supplies by air elimi-
nates exposure to the roadside attacks
that cause most casualties, while using
drones frees up aviators for duties
elsewhere.
The Navy and Marines want the
new unmanned systems to be pro-
grammable and executable by non-
pilots through the use of a simple
tablet, or similar device.
Its taking unmanned aerial sys-
tems to the next level by introducing
autonomy, said Rear Adm. Matthew
Klunder, chief of Naval Research,
referring to a 100-lb sensor and soft-
ware system under development
to replace remote pilots. [Its] truly
leap-ahead technology. By Ernie
Stephens, Editor-at-Large
Top photo caption: Loading the Seahawk in
preparation for MH370 search. Photo courtesy of
Royal Australian Navy
Rotorcraft Report
11 MAY 2014 | ROTOR & WING MAGAZINE WWW. R OT O R A N D WI N G . C O M
PRODUCTS
|
AIRFRAMES
Airbus, Avicopter Reach Framework Deal for 1,000 EC175s
With an increase in the number
of vessels entering the polar circle
in the Arctic, most search and
rescue (SAR) specialists agree it is
a matter of when, not if, an accident
happens that will put many lives in
grave danger. The point was made
by several speakers at the start of
IQPCs Search and Rescue Europe
conference (April 8-9) held in
Copenhagen, Denmark.
Maj. Gen. Stig Nielsen, com-
mander, Arctic Command of the
Royal Danish Defence Force, said
the increasing incursion of cruise
ships around Greenland some
carrying more than 3,000 passen-
gers and crew posed a major chal-
lenge, particularly as most of the ves-
sels were not ice protected and were
entering waters that still have not
been properly mapped. No matter
what precautions, someday there
will be an accident, he predicted.
However, agreements with the
cruise ship operators now mean
that there is the ability to monitor
their position virtually continuous-
ly to look out for potential dangers
in advance. The challenge would
be rescuing a volume of people
from such a hostile environment.
Nielsen said that with a population
of 57,000, mainly on the southwest
side of Greenland, there were only
two police helicopters with 2.2 mil-
lion square kilometers to cover. In
Denmark, we have three helicop-
ters to cover an area 50 times small-
er. Any other helicopter support
would have to come from naval
ships that would be unlikely to be
in the vicinity. But anyone having
to enter the water would have min-
utes, not hours, to be rescued.
Rear Admr. Georg Larusson,
director general, Icelandic Coast
Guard, shared Nielsons fears. With
new Polar shipping routes through
the arctic, and more cruise ships
and oil and gas tankers, there is far
more traffic than before. Larusson
said that the number of cruise ship
passengers to Iceland had increased
300 percent in the last three years.
The Coast Guard currently oper-
ates three Airbus Helicopters (for-
merly Eurocopter) AS332-L1 Super
Pumas, two of which are leased. In
2013 the units flew 185 missions,
54 of which were over the sea. The
mission breakdown was: SAR 39
percent, HEMS 46 percent, Other
15 percent. Larusson said that the
influx of tourists had resulted in an
increase in the number of missions,
some due to the fact that people
were not aware of how quickly the
environment could turn against
them. Other speakers on the first
day included those representing
the Joint Rescue Center Norway;
Maritime New Zealand; the Portu-
guese Navy; Polish Maritime SAR
Service; JRCC Tallinn, Estonia; the
UKs Royal National Lifeboat Insti-
tution; the Finnish Border Guard;
and the Swedish Maritime Admin-
istration. By Andrew Drwiega
Read more in Military Insider
on page M8 of this issue.
PUBLIC SERVICE
|
SAR
SAR Conference Focuses on Arctic Operations
Airbus Helicopters has reached
an agreement wi th Chi nas
Avicopter to jointly produce 1,000
new generation EC175/AC352
rotorcraft.
The production agreement was
signed at the Elysee Palace in Paris.
Airbus will produce the EC175 for
the worldwide market at its facil-
ity in Marignane, France, while
Avicopter will produce the AC352
mainly for the Chinese market.
France and China first launched
cooperation on the EC175/AC352
in 2005. The EASA certified the
airworthiness of the EC175 earlier
this year.
Li Fangyong, executive vice
president of Avicopters parent
company AVIC, said the agree-
ment allows the two companies to
satisfy the Chinese and worldwide
market needs in the medium heli-
copter segment.
Airbus Helicopters has reached a
framework agreement with Avicopter
covering a thousand EC175. Photo courtesy
of Airbus Helicopters
12 ROTOR & WING MAGAZINE | MAY 2014 WWW. R OT O R A N D WI N G . C O M
PRODUCTS
|
DATA MONITORING
Robinson Agreement Expands
Spidertracks Opportunities
Auckland, New Zealand-based Spidertracks
is hopeful of other deals with helicopter
manufacturers after its Spider real-
time tracking system was recently
selected by Robinson Helicopters
as an option for all R22, R44 and
R66 models.
The Spidertracks system uses the
Iridium satellite network to send real-time aircraft location to a web appli-
cation. Two versions are available the Spider S3 which costs U.S. $995
and the S5 at $1795, which is enabled with Bluetooth allowing the user to
send and receive SMS messages to any iOS or Android device.
The company has sold nearly 4,500 systems, with 50 percent of these
used on helicopters operators who were early adopters of the technol-
ogy, says Kathryn Dallison, marketing executive. Australian operator Heli-
west, for example, uses the system to track its 29 helicopters. Sundance
Helicopters in the U.S. is using it to track its helicopters in the Grand Can-
yon, as is Papillon Grand Canyon Helicopters.
Under the agreement with Robinson, all aircraft will be pre-wired with
a Spider power cord and a mounting bracket will be installed on top of the
instrument cluster, offering clear view to the sky for optimal connectiv-
ity to GPS and Iridium satellites, says Spidertracks chief executive officer
James McCarthy. Spidertracks is talking to other manufacturers, he adds,
declining to provide details. By Emma Kelly, Australia and Pacific Cor-
respondent
Rotorcraft Report
MILITARY
|
PROCUREMENT
Sikorsky Settles
False Claims Act
Violation
Deirdre Daly, U.S. Attorney for
the District of Connecticut,
announced on March 31 that
Sikorsky Aircraft will pay $3.5
million to resolve allegations
that it violated the False Claims
Act arising from the submission
of inflated costs in the pricing of
spare parts.
The allegation detailed that
from Feb. 7, 2008 through Sept. 8,
2011 the company failed to dis-
close accurate, complete and cur-
rent cost and pricing data to the
Army Aviation and Missile Life
Cycle Management Command
(AMCOM) for UH-60 Black
Hawk spare parts.
Craig W. Rupert, Special Agent
in Charge, Defense Criminal
Investigative Service (DCIS), said:
Unethical decisions and instanc-
es of fraud occurring within the
defense contractor communi-
ty continue to burden the U.S.
defense budget and puts U.S. mili-
tary readiness at a disadvantage.
By Andrew Drwiega
SERVICES
|
CERTIFICATION
Airbus EC145 T2
Achieves EASA
Certification
The European Aviation Safe-
ty Agency (EASA) has granted
certification for the EC145 T2
from Airbus Helicopters. The
approval covers single-pilot and
instrument flight rules (IFR) and
single engine operations (Cat.A/
VTOL), along with night vision
goggle (NVG) capability. Airbus
reports orders and options for
more than 100 EC145 T2s, along
with 15 of the military EC645 T2
variant for the German Army.
(Source: Airbus Helicopters)
TRAINING
|
SAFETY
USHST Accident Report Reveals Best and
Worst Segments of Helicopter Industry
The U.S. Helicopter Safety Team (USHST) has released a follow-up report
to its initial helicopter accident analysis from 2011.
The report, conducted by the U.S. Joint Helicopter Implementation
Measurement Data Analysis Team (JHIMDAT), analyzes U.S. civil heli-
copter accidents from 2009 to 2011, and compares the results to the Joint
Helicopter Safety Analysis Team (JHSAT) analysis from 2000, 2001 and
2006.
The report found an overall 21 percent decrease in civil helicopter
accidents, with the top three industries showing the greatest improvement
being firefighting, air tours and logging.
However, the agriculture, instructional and personal flying industries
remained the top three industries that recorded the most accidents in both
reports. These three industries accounted for 57 percent of all helicopter
accidents, up from 46 percent in the JHSAT report.
In order to increase safety in these areas, the International Helicopter
Safety Team (IHST), parent organization of USHST, has improved com-
munication efforts to industries with higher accident rates in hopes to
decrease the number of accidents in these specific industries. By Katie
Kriz, Assistant Managing Editor
*Optional HTAWS, NVG, radar altimeter, and satellite datalinks all sold separately.
2014 Garmin Ltd. or its subsidiaries
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Our CS3 center Customer Support, Service and Satisfaction is a central command post handling all incoming
customer calls. Customer Service Representatives are trained to address your issues and help get your aircraft
back fying. Service is available 24/7/365.
We have an 85,000 square-foot parts warehouse at Dallas-Fort Worth Airport. About $90 million worth of parts
60,000 items are in inventory. Order a part on the Keycopter system by 2 p.m. and it will be in the hands of an
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A dedicated AOG team is on call at any time of the day or night to locate parts or a factory-trained technical rep to
assist you.
Even with these important changes, we know there are times we can serve you better. My commitment is that
everyone at Airbus Helicopters, Inc. will continually work to improve our customer service. Our goal is that a year from
now you will tell us we have made signifcant progress.
We thank you for your loyalty to Airbus Helicopters, Inc. and to our aircraft. We are listening, and you have my
personal commitment that we will continually improve the level and quality of support we provide. We will be with you
on every fight. Please feel free to contact me personally to share your experiences and suggestions.
Sincerely,
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