Volume 4 Issue 6

June 1, 2014
DONOVAN INSURANCE SOLUTIONS
Losi ng your business by P aul Donovan
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Losing your
Business
1
Top 10 Technology
Tips
2
Benefits Update 2
Encouragement
Chronicles
3
Movie Trivia 3
Insurance Fraud
Big Business
4
Yogi Berra 4
Inside this issue:
Recently our business neighbor had major renovations and improvements done and
the contractors accidently cut our cable connection for phones, fax and email. We
were up and running the next day but it prompted a discussion within our office
about the old days. How did businesses run prior to the technological revolution?
What did we do prior to cell phones, computers, email and texting?
After college, I started in business in New York in the mid 1980s. In sales, we learned to quote
business from cumbersome manuals (no computer), and the typewriter was our professional
document creator. We would contact our offices on the road from pay-phones and come back into
the office to a stack of pink while you were out messages. Everything was either Federal
Express or U.S. post service. We did have a fax machine but quickly learned to always Xerox a
copy of the fax or face the disappearing ink syndrome. The point is, things have changed
dramatically in the past 28 years (kids today and their floppy disk drives). Lets flash forward.
Most businesses can no longer function without technology via computers, text capabilities or
email. Unfortunately, according to a 2012 study by the National Cyber Security Alliance, 60% of small
businesses (SMBs) close their doors within 6 months of a data breach. Cybercriminals target small business
for the following top 5 reasons.
1. Your data is more valuable than you think - at risk is confidential information for both employees or customer's data.
If your company does business with a larger company (the real target) the criminals could use your company as the
portal to their data.
2. Cyber attacks offer low risk high returns for criminals - attacks can be launched from anywhere in the world
3. SMBs are easier targets - facing the same threats as big business with only a fraction of the budget for protection
4. SMBs let their guard down - most SMBs dont prioritize against and dont take threat seriously
5. Most security tools are no match against todays attacks - known attacks easy, sophisticated advanced ones
are not.
Protecting businesses with cyber protection is a growing concern for all businesses. Regrettably, I just checked
my Casio calculator watch and got paged on my beeper to resolve an argument, so I will have to talk more about
Cyber-liability exposures and ways to mitigate that risk later. Im so disappointed, I want to kick my Sega Genesis.
The mind is a wonderful thing. It starts to work the minute you're born, and never stops until you get up to
speak in public. John Mason Brown
P A G E 2
I N S U R A N C E NE WS Y O U C A N US E
Top 10 Technology Tips
The days of employer-paid benefits are disappearing fast, especially when you consider that most companies
are not helping to offset the costs for much more than major medical and physician care for their workers. The
sticker shock for premium increases has just barely begun, just wait until 2015! However, in spite of increased
health care costs, voluntary benefits (VBs) are still popular even if employees are left to pick up the tab.
A new study reports that 65% of employees say it's important that their employer offer these products.
However, 47% of employees surveyed haven't been offered an additional voluntary product since health care
reform was implemented in 2010. These statistics were derived from an online nationwide survey recorded by
Harris Interactive on behalf of Transamerica Employee Benefits, a marketing unit of Transamerica Life Ins.
Co.
Most employers know, employee benefits are one of the most important factors in recruiting and retaining good employees.
In particular, voluntary products have become more important due to health care reform. Voluntary benefits (VBs)
typically include, critical illness, accident, supplemental medical expense, hospital indemnity, cancer, dental and vision
policies.
According to the U.S. Census Bureau, 98% of employers in the United States have fewer than 100 employees,
accounting for approximately 40 million workers. However, a study found that, among small businesses that do
not currently offer benefits, 6 in 10 are unfamiliar with voluntary products. Researchers have found that most
employees prefer to purchase their benefits through the workplace. Reasons include convenience, the ability to
pay through payroll deduction (pre-tax), less perceived need for background research and employees can take
advantage of voluntary insurance at group rates (which are lower than what employees would pay if they
purchased these plans on an individual basis). VBs help fill the gap of limited benefits packages, encourages
preventive care and provide protection for families during the event of a death or serious injury. For more
information, please contact us at 727-935-4858
Benefits Update benefitsPro
My friend Napoleon has a brother named Kip who sang a song on his wedding day to his bride, LaFonda, about
Technology. It was beautiful. Technology can be beautiful too if you know how to utilize it. Heres some simple
tips that can help speed your processing.

1. Tap your space bar to scroll down a page. Hold shift and space to scroll up.
2. When youre filling out an application with an address box for the state you live in. When theres a pop up
menu for your state (or county) type the first letter of your state repeatedly until your state appears. Theres no need
to open the box.
3. If you want your text letters to appear bigger press the control button at the same time as holding down the
(plus) + symbol. For smaller letters repeat procedure with the (minus) - symbol held.
4. Smartphones - when taking notes and typing, press the space bar 2 X to end a sentence, it adds a period, inserts a space and
starts a new sentence with a capitalized first letter.
5. Available on all cell phones theres no need to open up the call log to view the last/most recent calls dialed. Simply tap the call
button.
6. Leaving a message is so frustrating if its a complicated prompt. To jump directly to voice mail and skip the nonsense type
Verizon*, for T-Mobile and AT&T - type the # symbol, and type Sprint1 for Sprint.
7. Google Stunts type the word define for any word, To locate any flight type Flightrack and the flight # to convert any unit of
measurement type unit conversioninches in 32 cm(ex)
8. Double click to highlight a text passage. Type over it and you dont need to drag to select chunks of text. Click 3X to
highlight and delete a paragraph.
9. Shutter lag can be cut in half by simply pressing the button on your camera half way to pre-focus. This will elimi-
nate your camera from missing any action shots by immediately
10. When making a presentation using PowerPoint, press the B key to black out slides to keep the audience attention on
you and not on your slides. Press the B key again and the slide will reappear. This can also be done with the W key if
you want to white out the screen instead.
Use these tech tips and stay ahead of the curve.
"A truly moral nation enacts policies that encourage personal responsibility and discourage self-destructive
behavior by not subsidizing people who live irresponsibly and make poor choices.
Dr. Ben Carson
"You can tell you're on the road to success; it's uphill all the way." Paul Harvey
P A G E 3
V O L U M E 4 I S S U E 6
Guess the Movi e Quotes b y P a u l D o nov a n ( j u s t t he me s s e ng e r )
Encouragement Chronicles B y P a u l D o no v a n
True story A young man lived in Salt Lake City several decades ago. He was industrious, worked hard
and saved his money. His friends admired his thrift. Then he did something that caused many to think he had
gone crazy. He took all of his $4,000, out of the bank one day, went to New York City to the automobile
show spending it all on a new car. When he got the new automobile home he put it in the garage, jacked up
all four wheels and proceeded to take the car apart, piece by piece until he had the whole shop littered with
parts. After carefully examining each part, he put the car together again. He did this a number of times con-
firming to everyone that he was nuts. In a few years, those who had scoffed became convinced of his good
sense. For that young man was Walter P. Chrysler and when he began making automobiles, his product led
the entire industry in worthwhile improvements and innovations which increased the joy of motoring. Little
had the casual observers known what had been going on in the young man's mind. They had lacked the
insight and understanding necessary to see a method to his madness. They had never heard of a man's
definiteness of purpose conditioning his mind and deliberately making him success conscious, before he
ventured into business. Set your goals first then commit with all you have.
1. These go to Eleven.
2. Ill have what shes having.
3. May the Schwartz be with you.
4. Looks like youve been missing a lot of work lately. I wouldnt say Ive been missing it Bob.
5. I see youre drinking 1% is that cause you think youre fat. Well youre not. You could be drinking whole if you
wanted to.
6. Theres no crying in baseball!
7. I wish it were winter so we could freeze it into ice blocks and skate on it and melt it in the spring time and drink
it!
8. Tigers love pepper, they hate cinnamon.
9. Ned, I would love to stay here and talk to you, but Im not going to.
10. Just when I thought you couldnt possibly be any dumber, you go and do something like this. And totally
REDEEM yourself!
11. Gentlemen! You cant fight in here, this is the WAR room!
12. Badges? We dont need no stinking badges.
13. I will smash your face into a car windshield and then take your mother, Dorothy Mantooth, out for a nice seafood
dinner and never call her again.
14. I'm a peacock, you gotta let me fly!
15. By caliber of course, I refer to both the size of their gun barrels and the high quality of their characters two
meanings...caliber.. its a homonym forget it.
16. Listen, strange women lyin in ponds distributin swords is no basis for a system of government. Supreme executive
power derives from a mandate from the people, not from some farcical aquatic ceremony.
17. Oww! Son of a nutcracker!
18. It was a rough place, the seediest dive on the wharf. Populated with every reject and cutthroat from Bombay to
Calcutta. Its worse than Detroit.
19. Actors are not animals, theyre human beings. Have you ever eaten with one?
Maybe if we all email the Constitution to each other, the NSA will read it. Anonymous
Answers on next page
Organizations like the Coalition Against Insurance Fraud (CAIF) and the National Insurance Crime Bureau (NICB) keep
a close eye on trends, insurance company special investigative units (SIUs) each have different ways of tracking claims
data, making it difficult to get a hard-and-fast number for specific types of fraud. However, the FBI estimates the total
cost of non-health insurance fraud at more than $40 billion per year, hitting the average U.S. family in the pocketbook to
the tune of $400 to $700 a year. Were all familiar with white collar fraud schemes that include; premium diversion
(perpetrated by insurance agents); fee churning, asset diversion (typically in an acquisition or merger of an Ins. Co.) and
workers comp fraud. Here are some of the top 5 emerging fraud schemes:
1. China is thirsting for American luxury cars. No problem; organized fraud rings have built a veritable pipeline from spuri-
ous U.S. dealerships (730,000+ vehicles last year) to the Asian black market. A recent case where 35 high-end vehicles
worth $2.5 million from 11 different states were ready to be shipped overseas, all tied to a single fictitious car dealer in
Arizona. Such ghost buyers pay foreigners in the U.S. on a valid green card or visa to buy luxury cars, then put them on
a boat back to their country of origin to make a killing on the black auto market.
2. Contractor Scams that take advantage of the vulnerable. Disaster-stricken homeowners desperate to put their world right
again or immigrants unclear on the ways of insurance, fraudsters prey on the vulnerable. Unlicensed and incompetent
contractors descend and lure traumatized homeowners into signing contracts. Then they often will take a down payment
and disappear without doing most of the work, or none at all.
3. Clinic Cons make it happen on paper. Staged-accident fraud rings bypass the dangers of real fake accidents altogether
and instead make everything happen on paper, with phantom passengers, fake injuries and fake treatment.
4. Medical overbilling and up coding are common. Fraudsters know who does what and how to work the system.
5. Play big or go home is the mentality. Large, complex organized crime rings focus on pulling off big scores. They will
often scout out warehouses, loaded ships and trucking lines in order to create a one large theft that they can sell for huge
profits on the black-market.
Pg. 4
Insurance Fraud is Big Business By Laura Mazzuca Toops
I've missed more than 9,000 shots in my career. I've lost almost 300 games. 26 times, I've been trusted to take
the game winning shot and missed. I've failed over and over and over again in my life. And that is why I
succeed. Michael Jordan
- Its tough to make predictions especially about the future.
- You should always go to other peoples funerals, otherwise, they wont come to yours.
- Nobody goes there anymore, its too crowded.
- Its like dj vu all over again.
- When asked what time it was, Yogi said Do you mean now?
- Baseball is 90% mental the other half is physical.
- The other team could make trouble for us if they win.
- It aint over till its over.
- A nickel isnt worth a dime anymore
- Think! How in the hell are you gonna think and hit at the same time?
- When you come to a fork in the road, take it.
- I didnt really say everything I said.
The Great Yogi Berra
Answers to page 3 Trivia: 1. Spinal Tap, 2. When Harry Met Sally, 3. Spaceballs, 4. Office Space, 5. Napoleon Dynamite, 6. A League
of their Own, 7. Beerfest, 8. Hangover, 9. Groundhog Day, 10. Dumb and Dumber, 11. Dr. Strangelove or: How I Learned to Stop
Worrying and Love the Bomb, 12. Blazing Saddles, 13. Anchorman, 14. The Other Guys, 15. Austin Powers International Man of Mys-
tery, 16. Monty Python and the Holy Grail, 17. Elf, 18. Airplane, 19. The Producers