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Product Manual
Firmware: 1.0.42
Manual: 2.7
Rev: 2009042101
Trusonic, Inc.
7825 Fay Ave, Suite LL-A
La Jolla, CA 92037
Phone: 1.877.696.7323
Email: sales@trusonic.com
http://www.trusonic.com
Trusonic, the Trusonic logo, MBOX and the MBOX logo are registered trademarks of Trusonic, Inc. All
other trademarks are the properties of their respective owners.
2
CHAPTER 1. GETTING STARTED ...............................................................................5
Using This Guide...............................................................................................5
Understanding the Basics .................................................................................5
Cables and Accessories....................................................................................5
Power Connection .............................................................................................5
Determining Your Service Connection ..............................................................5
Administration Menu..........................................................................................6
Getting to Know the MBOX Menu..................................................................6
How to Enter Letters and Digits .....................................................................6
CHAPTER 2. CONNECTING THE SERVICE ...................................................................8
Installing on a Dialup Connection ......................................................................8
Phone Line.....................................................................................................8
Phone Jack Connection.................................................................................8
Installing on an Ethernet Connection.................................................................8
Ethernet Cable...............................................................................................8
Ethernet Connection ......................................................................................9
Dynamic or Static IP Addressing ...................................................................9
Setting Up a DHCP Network..........................................................................9
Setting Up a Static IP Address.......................................................................9
Applying Static Network Settings ...................................................................9
Web Content Filters .....................................................................................10
Amount of Traffic to Expect..........................................................................10
Advanced Network Configuration ....................................................................10
Setting Download Rate Limits......................................................................10
Setting Up an HTTP Proxy...........................................................................10
To Apply an HTTP Proxy .............................................................................10
Testing New Proxy Settings.........................................................................10
Powering Up for the First Time........................................................................11
Testing the Trusonic Media Service Connection .............................................11
CHAPTER 3. SETTING UP YOUR AUDIO ...................................................................12
Connecting Audio Outputs ..............................................................................12
Adjusting Volume Levels .................................................................................12
Using the MBOX as a Music Pass-through Device .........................................12
Using an External Music Source..................................................................12
Using the MBOX as a Music Source............................................................12
Adjusting Volumes for Music Pass-Through ................................................12
CHAPTER 4. TROUBLESHOOTING ............................................................................14
Testing Audio Output.......................................................................................14
Debugging an Analog Phone Line...................................................................14
Debugging a Network Connection...................................................................15
CHAPTER 5. WARRANTY AND SPECIFICATIONS ........................................................15
Limited Warranty .............................................................................................15
What Is Covered? ........................................................................................15
What Is Not Covered? .................................................................................15
What Will Trusonic Do? ...............................................................................15
3
Return Procedure ........................................................................................15
Restrictions ..................................................................................................16
Non-warranty Replacement .........................................................................16
Notice and Change ......................................................................................16
Compliance Information: FCC Part 15 Regulations........................................16
Industry Canada ..............................................................................................16
Canadian Equipment Limitations.....................................................................17
Safety Information ...........................................................................................18
Warning, Cautions, and Notes .....................................................................18
Precautions..................................................................................................18
CHAPTER 6: UPDATING CONNECTION SETTINGS ......................................................19
Changing Dial-Up ISP Information ..................................................................19
Changing the ISP Telephone Numbers .......................................................19
Changing ISP Username and Password .....................................................19
Testing New ISP Settings ............................................................................19
Changing the Default DNS IP..........................................................................20
Changing the Default DNS IP ......................................................................20
Testing New DNS IP Settings ......................................................................20
FIGURE 2: MAIN MENU ..........................................................................................21
FIGURE 3: ADMIN MENU ........................................................................................22
APPENDIX A: MBOX DIAGNOSTIC GLOSSARY ........................................................23
APPENDIX B: SETTINGS AND REBOOT REQUIREMENTS ............................................29
APPENDIX C: ADVANCED NETWORK DIAGNOSTICS ..................................................30
Network Configuration Required by the MBOX ...............................................30
Document the Network Configuration of the MBOX ........................................31
Test the MBOX................................................................................................33
Network Diagnosis Using a PC .......................................................................34
Common Problems..........................................................................................35
Engaging Trusonic to Aid in Network Diagnosis..............................................36
4
of the product offering. The MBOX
Chapter 1. Getting Started supports both dialup and Ethernet-based
Internet access.
Welcome! Once installed, the MBOX will dial up or
Thank you for purchasing the Trusonic connect via the Ethernet at a specified time
MBOX. Before operating the player, please or interval to receive programming
read this manual thoroughly and retain it for instructions, return play information, and
future reference. retrieve new audio content if necessary. In
general, connection times take less than 1
Using This Guide minute, but can be longer than an hour,
Instructions in this guide describe depending on the amount of audio content to
installation, configuration, troubleshooting, be updated.
specifications, and compliance information
for your MBOX. Cables and Accessories
The icons used in this manual are described Included with the MBOX are the following
below: cables and accessories:
Icon Meaning 3 foot RCA audio cable with dual RCA
Warnings: Advise readers of plugs
something that could cause 6 foot USA power cable
them physical harm. 6 foot 12 volt power supply
Cautions: Caution readers 25 foot telephone line
against anything that may Telephone line splitter
damage equipment. The contents of the shipment may differ
depending on your country and products
Notes: Point out something of
purchased.
special interest or importance
to the reader. Failure to read
the note will not result in Power Connection
physical harm to the reader, Power should not be applied to the player
equipment, or data. until after you have completed the service
connection in Chapter 2. Connecting the
Service.
Courier font represents messages
Trusonic recommends that the MBOX be
shown on the LCD display of your MBOX.
plugged into a power-conditioned outlet,
Words in italics represent actions you
preferably connected to an uninterruptible
should take
power supply (UPS) unit.
Understanding the Basics The MBOX is a 24/7/365 device and has no
external power switch. Once it is plugged in,
Your Trusonic MBOX is a hardware and
it should be left plugged in at all times.
service offering. The hardware consists of
an MBOX player that should be installed at
the on-premises location. The service is an Determining Your Service
Internet-based music and scheduling Connection
delivery system. The MBOX will connect to the Trusonic
Install your MBOX with access to either a Internet service via a dialup Internet
telephone line or an Ethernet connection so connection to a local Internet Service
that it can access the Internet-based portion
5
Provider or via Ethernet through a see the following characters after the menu
broadband Internet connection. entry on the top row of the LCD:
If your location will be using a dialup save changes: Menu entries
connection, go to “Installing on a Dialup ending with a colon are
Connection” on page 8. actions. Pressing the OK
button two times will
If your location will be using an Ethernet
perform the action listed.
connection, go to “ Installing on an
Ethernet Connection” on page 8. ISP Phone 1= Menu entries
ending with an equal sign
Administration Menu are text entry sections.
The MBOX comes equipped with a built-in ISP Phone 1? Menu entries
administration menu system which can be ending with a question mark
used to change configuration values set on indicate text entry mode.
the player. There are three levels of the Monitor > Menu entries ending with an
Administration Menu. arrow have a sub-menu.
Main Menu: This portion of the menu does Pressing OK or the right
not require a password to access. From this arrow will take you to the
menu, you will be able to reset the player, sub-menu.
turn the internal speaker on and off, view
settings, and log into the "Admin Menu" How to Enter Letters and Digits
Admin Menu: In this section, you will be Letters, numbers, and other characters can
able to modify values such as volume be entered into the MBOX using the arrow
levels, call settings, and network settings. buttons. When you arrive at a section of the
menu ending with an equal sign, press the
Advanced Menu: In this section, you will OK button to enter text entry mode.
be able to make more advanced
configuration changes. Trusonic does not Text entry mode is denoted by a question
recommend making any modifications in mark after the menu entry and an underscore
this section unless instructed to do so by under the last character of the value on the
your authorized reseller or a Trusonic bottom line of the display. Once you have
representative. entered text entry mode, press the Up and
Down arrows to arrive at the desired
Getting to Know the MBOX character. Once you arrive at the desired
character, press the right arrow to confirm
Menu
the first character and move on to the next
The menu navigation system allows you to character.
change configuration values on the MBOX.
If you need to change a value, enter text
To navigate through the menus, you will use entry mode and press the left arrow to delete
the four directional arrows, one OK button, the character(s) to the left of the cursor, then
and one Cancel button (as shown below). use the Up and Right arrows to enter the
new value.
When the entire value has been entered,
press the OK button to exit text entry mode.
6
Note: After entering the desired
value, you must "save changes" in order to
save the current value to memory. If you do
not save changes, the MBOX will revert to
the original values the next time the player is
reset.
7
Chapter 2. Connecting the Service
8
cables are available in a variety of lengths from
local hardware and computer specialty stores. Setting Up a Static IP Address
If your network is set up for Static
Ethernet Connection addressing, you should first obtain the
Plug in the straight-through Ethernet patch cable following information from your network
into the “ETHERNET” port on the back of the administrator:
MBOX (see Figure 1 on page 8) and connect the
other end to an available Ethernet jack on your Static IP address
router or hub. Subnet Mask
The MBOX retrieves updates and audio files by Gateway
using HTTP over port 80. All audio file URLs
are encrypted. Applying Static Network Settings
Dynamic or Static IP Addressing Power on the MBOX. See Powering Up for the
First Time on page 11
If your network offers dynamic IP addressing
via a DHCP server, no more configuration is Navigate to Network Config in the Admin Menu
required. The DHCP setup is recommended by as described in Figure 3: Admin Menu on
Trusonic as the preferred network configuration. page 22.
Press the right arrow to DHCP
Setting Up a DHCP Network
Press the OK button
On a DHCP network, the domain name server
(DNS) should be automatically set as part of the Press the right arrow to change enabled to
address assignment exchange. If the DHCP disabled
network does not hand out a DNS IP address, Press the down arrow to IP Address
206.173.28.10 will be used as a default. If this
Enter in the Static IP Address (e.g.
default DNS is not suitable, you may switch to
192.168.0.100)
another DNS in the Setup menu of your MBOX.
(See Changing the Default DNS IP on page 20.) Press the down arrow to Subnet Mask
The MBOX is 'plug-and-play' ready for a DHCP Enter the Subnet Mask (e.g. 255.255.255.0)
network. The local DHCP server will assign the Press the down arrow to Gateway
proper IP address, network address, subnet mask
Enter the Gateway (e.g. 192.168.0.1)
and gateway to the MBOX.
Press down arrow until you see Save Changes
To set up for a DHCP network and press OK twice
Run a live Ethernet cable to the ETHERNET
port on the back of the MBOX (see, “Figure 1”
on page 8). Note: Failing to save changes will result
Once the Ethernet cable is connected, go to in lost settings!
Powering Up for the First Time on page 11 to
complete the service connection.
Note: Network changes to the MBOX do
not take effect until the MBOX is rebooted. You
may reboot from the main menu or by power
cycling the unit.
9
Web Content Filters Setting Up an HTTP Proxy
The MBOX can be configured to access the
If your network is using content filtering
service portion of your Trusonic subscription
software from companies such as Network
through your corporation’s proxy server. The
Appliance or WebSense, it must be configured
MBOX supports basic proxy authentication as
to allow for the retrieval of URLs ending in
described in RFCs 1945, 2068 and 2617. Both
“.ogg” and “.ovu” via HTTP on port 80 from
user-restricted and non user-restricted proxy
rcdl.trusonic.com. The MBOX also
settings are supported.
communicates via HTTP on port 80 to
mbox2.trusonic.com. Many network filtering
packages exclude files with the extension “.ogg” To Apply an HTTP Proxy
and “.ovu” in order to prevent the distribution of Navigate to HTTP Proxy IP in the Network sub-
music content. menu of the Admin Menu
Enter the HTTP Proxy IP (e.g. 192.168.0.200)
Amount of Traffic to Expect
Press the down arrow to HTTP Proxy Port
The MBOX is programmed to contact
Trusonic’s servers between 10pm and 4am local Enter the HTTP Proxy Port (e.g. 3003)
time. During the connection, the MBOX will log
in via port 80, transfer its log files and retrieve If your proxy does not require a username and
new play list information. This exchange usually password, skip to Step “Navigate to Save
takes less than 1 minute at 56k and considerably
Changes and press OK twice.” Otherwise:
less time on an Ethernet connection.
Press the down arrow to Proxy Username
The media files are 64k mono-encoded so a 3 Enter the Proxy Username
minute long audio file or song is approximately
1.5 megabytes in size. If a new song is added to Press the down arrow to Proxy Password
a play list, the song will be downloaded upon the Enter the Proxy Password
next Nightly connection.
Navigate to Save Changes and press OK twice
A 3 minute song or 1.5 mb file will take
approximately 6 minutes to retrieve on a dial-up
connection, and about 4 seconds on an Ethernet Note: Failing to save changes will result
connection. in lost settings!
10
Powering Up for the First Time Failed will be displayed on the LCD. You
should then ensure that all necessary cables are
The MBOX will begin playing its scheduled
music or advertisements within 30 seconds of connected to the MBOX, then see Chapter 3.
applying power. After powering up for the first Setting Up Your Audio on page 12.
time, you should run the Test Connection
command from the Main Menu to ensure proper
connectivity.
Plug in the supplied power cord into an
uninterruptible power supply (UPS) or
protected wall socket, if available.
Plug the other end into the power receptacle of
the MBOX and rotate the power cord
holding clip so that it covers the plug end to
ensure that it does not fall out.
Within 30 seconds, the MBOX will begin to
play its scheduled audio.
11
specified time, fade the music down to a set
Chapter 3. Setting Up Your volume (ducker depth) and play the adver-
Audio tisement or message.
Using the MBOX as a music source
Connecting Audio Outputs This option will enable the MBOX to feed
its own music output back into the MBOX,
The MBOX supports a maximum of two output
fade the music at a specified time to a set
zones, A and B. Both Music and Ad can be
volume (ducker depth) and play the
independently configured on both zones. Please
advertisement or message.
refer to the Zone information at the top of the
packing slip to determine if your MBOX has
been configured for one or two zones. For Using an External Music Source
example, if your player has been configured for Any source can be used for the External Music
the single Zone A, you would connect an RCA Source of a Pass-Through setup. For example,
cable from CH-A OUT on the MBOX to the you could use a looping CD, satellite stream, or
amplifier. other audio source.
Connect an RCA cable from the external music
Adjusting Volume Levels source to Ch A In on the MBOX,
To adjust the volume levels of the MBOX
Run the Ch A Out to the on-premises amplifier.
Navigate to Zone A or Zone B in the Admin When an advertisement plays, the external music
Menu as described in “Figure 3: Admin source will fade down to the ducker depth. After
Menu” on page 29. the advertisement has finished, the MBOX will
Navigate to either Music Volume or Ad Volume fade the external music source back up to its
normal volume.
Make any necessary adjustments to the volume.
Navigate down to Save Changes and press OK Using the MBOX as a Music
twice. Source
After saving changes, the currently playing song The MBOX can feed its own music source from
will be cut off and the next song will begin to Channel A output into Channel B input, and at
play with the new volume applied. any specified time the advertisement or message
If you are happy with the volume levels on Zone will play on Channel B output, fading the music
A, and wish to apply them to Zone B, navigate to the ducker depth.
to Copy To Zone B= and press OK twice.
Plug one end of an RCA cable into Ch A Out,
Once the levels have been copied, navigate to
and the other end into Ch B In.
Save Changes: and press OK twice.
Plug another RCA cable into Ch B Out and
Using the MBOX as a Music connect it to the on premises amplifier.
Pass-through Device The music from Zone A will play through Zone
The MBOX may be configured as a Music Pass- B, and at a given time, Zone B will fade to the
through device or Message Repeater. Music ducker depth. After the advertisement is
Pass-through will enable external music sources finished, the MBOX will fade the music back to
to pass through the MBOX, and at a specified its normal volume.
time duck the external music to play an
advertisement from the MBOX. There are two Adjusting Volumes for Music
options for music pass-through: Pass-Through
Using an external music source In order for Music Pass-Through to function
This option will enable an external music correctly, adjustments must be made to the
source to play through the MBOX and, at a Ducker Depth, Fade, and Input Volumes.
12
A Ducker Depth of 0 will result in a music level
of 0 when an advertisement plays. Should you
wish to have light music in the background
while an advertisement plays, the Ducker Depth
should be set to any value other than 0.
A Fade time of 0 will result in a 0 second fade at
the end of the song and the beginning of an
advertisement. Trusonic recommends a fade of
100 for a 1 second fade between the song and
ad.
Input Volume controls the volume of music
input from Zone A. Trusonic recommends a
default value of 70.
To adjust the volume levels for Music
Pass-Through
Navigate to Zone A or Zone B in the Admin
Menu. See “Figure 2” on page 21 for a full
description of the Administration Menu.
Navigate to Ducker Depth, Fade Time, or Input
Volume and make any necessary
adjustments.
Navigate to Save Changes and press OK twice.
After saving changes, the currently playing song
will stop playing, and the next song will begin to
play with the new volume applied.
If you have the desired volume levels on Zone
A, and wish to apply the same settings to Zone
B, navigate to Copy To Zone B= and press
OK twice. Once the levels have been copied,
navigate to Save Changes: and press OK
twice.
13
navigate to Test Modem in the Main Menu, and
Chapter 4. Troubleshooting press OK twice to initiate the test.
Trusonic is dedicated to providing you with The music schedule will be briefly interrupted
quality support and customer service. When you during the modem test, and any modem tones
have a question: will be audible via the internal speaker.
Use this chapter and refer to the diagnostic
The modem test executes the following steps:
message described in Appendix A:
MBOX Diagnostic Glossary starting on The display will show Preparing to test modem
page 29.
The music schedule will be interrupted as the
Contact your reseller support department to
get help from someone local. MBOX will turn off the audio output to the
Call Customer Service. After checking this RCA leads.
troubleshooting chapter and contacting The display will show Modem: OK if the
your reseller, call Trusonic Customer modem hardware diagnostics are successful.
Service at 877-696-7323.
The internal speaker will be turned on and you
Testing Audio Output will hear a dial tone or other telephone line
signal.
Your MBOX comes equipped with an internal
monitor speaker for testing audio output without Upon full test success, the display will show
having to connect RCA cables to the MBOX. Phone line tests good
If the modem test is not successful, please
How to monitor the output of Channel A or
review the following displayed error conditions
Channel B while a song title is displayed
and recommended actions prior to contacting
on the LCD screen: Customer Service.
Press the down arrow on the front panel to
Error: Phone line not detected -
Monitor and then press the Right arrow.
Check the phone line
Navigate to Listen to Ch A: (or B) and press OK connection to the MBOX and
twice. If you hear output from the internal ensure that it is plugged into the
speaker, there will be output at the port marked Phone line and that
appropriate RCA jack. it is connected to the telephone
jack on the wall and retest. You
If you determine that the unit has no output,
may also want to test the phone
contact your distributor to see if there is a line with a regular telephone.
schedule problem.
Error: Phone line in use - Some other
Once you are finished with the speaker monitor device is connected to and
function, press the down arrow to Mute actively using the phone line.
Speaker and hit the OK button twice. Wait until the line is no longer
in use and retest.
Debugging an Analog Phone Error: Busy tone on phone line - A
Line fast-busy signal has been
If the Test Connection command has detected by the modem. Such
returned MBOX TEST ERROR: CONNECT signals occur when another
telephone is connected to the
FAILED, try the following troubleshooting steps.
same line and has remained off-
Test Modem hook without a connected call
The MBOX contains a built-in Modem Test for a long period of time.
program. With the phone line connected, Recheck the phone line and
devices sharing that phone line
and retest.
14
To view and test current ISP telephone Software, including, but not limited to, the
numbers Trusonic Client Online Account (COA) and
Navigate to View Settings in the Main Menu Value Added Reseller (VAR) hosted
applications.
Press the right arrow once
Products damaged as a result of not being
Press the down arrow to ispphone1 returned to Trusonic in their original or
From another telephone located in the equivalent packaging
installation location, dial ispphone1 Tampering or removal of the warranty seal
Repeat for ispphone2, 3, and 4 Problems that result from:
External causes such as accident, abuse,
misuse, or problems with electrical power,
Debugging a Network including brown-outs and lightning strikes
Connection Servicing not authorized by Trusonic
The Trusonic MBOX is designed to work in Usage that is not in accordance with the
several different network configurations. By product instructions
default, the MBOX is setup so that it can acquire Problems caused by using accessories, parts, or
network information via your DHCP server. components not supplied by Trusonic
Optionally, the MBOX can be ordered with
static IP information. Products with missing or altered tags or serial
numbers
Given that network configurations are highly Products that fail to communicate with
variable, please see Appendix C: Advanced Trusonic's central servers due to installation,
Network Diagnostics starting on page 30 of on-site data networking, or telephone issues
this document. Songs not downloaded correctly or otherwise
not playing as expected.
Chapter 5. Warranty and
What Will Trusonic Do?
Specifications
During the warranty period, Trusonic will
replace the product with a comparable product
Limited Warranty that is new or refurbished. The replacement
Products included are the MBOX and the product will come with a 90-day warranty that
associated power cable and transformer. runs concurrently with any other warranties.
On the first product shipment, the Model 3
product will have a two (2) year replacement Return Procedure
warranty from the date of shipment. Contact our Customer Service department toll
free at 877-696-7323 and have your product
On replacement products shipped from
serial number(s) and location information
Trusonic, the warranty period is the remainder
available.
of the original warranty or 90 days, whichever is
longer. The Customer Service representative will issue
you a Return Materials Authorization number
What Is Covered? (RMA#), which will be used to track your
This limited warranty covers defects in materials warranty transaction.
and workmanship when installed in accordance Trusonic will ship a replacement system with a
with this manual. prepaid return label on the next available
shipping day. Trusonic will bill the outbound
What Is Not Covered? shipping costs to your account.
This limited warranty does not cover:
15
Upon receipt of the replacement product return These limits are designed to provide reasonable
the defective product in the same shipping protection against harmful interference when the
container using the prepaid return label. equipment is operated in a commercial
environment. This equipment generates, uses,
If we determine that the problem is not covered
and can radiate radio frequency energy and, if
under this warranty, we will attempt to refurbish
not installed and used in accordance with the
and repair the returned system and charge time
instruction manual, may cause harmful
and material costs to your account.
interference to radio communications. Operation
If the unit is damaged outside of this warranty of this equipment in a residential area is likely to
the full current price of the MBOX will be cause harmful interference in which case the
charged to your account. user will be required to correct the interference
at the users own expense.
Restrictions This device complies with Part 15 of the FCC
All returns must be postmarked within 30 days rules. Operation of this device is subject to the
of receiving the replacement system or your following conditions:
account will be charged the full current price of (1) This device may not cause harmful
the replacement system. interference.
Shipping charges associated with the return (2) this device must accept any interference that
process are not refundable. may cause undesired operation.
16
If required, this information must be given Service Type REN USOC
to the telephone company.
Analog 0.1B RJ-11C
An FCC-compliant telephone cord and modular
plug is provided with this equipment.
This equipment is designed to be connected Canadian Equipment Limitations
to the telephone network or premises
wiring using a compatible modular jack
that is Part 68-compliant. Note: The Industry Canada Certification
See installation instructions for details. label identifies certified equipment. This
If your telephone equipment causes harm to the certification means that the equipment meets
telephone network, the telephone company certain telecommunications network protective,
may discontinue your service temporarily. operational, and safety requirements. The
If possible they will notify you in advance. Department of Commerce does not guarantee
If advance notice isn't practical, you will that the equipment will operate to the user's
be notified as soon as possible. You will satisfaction.
then be advised of your right to file a Before installing this equipment, users should
complaint with the FCC. ensure that it is permissible to be connected to
Your telephone company may make changes in the facilities of the local telecommunications
its facilities, equipment, operations, or company. The equipment must also be installed
procedures that could affect the proper using an acceptable method of connection. In
operation of your equipment. If they do, you some cases, the company's inside wiring
will be given advance notice to give you an associated with a single-line individual service
opportunity to maintain an uninterrupted may be extended by means of a certified
service. connector assembly (telephone extension cord).
If you experience trouble with this equipment, The customer should be aware that compliance
please contact Trusonic for repair/warranty with the above conditions may not prevent
information. The telephone company may degradation of service in some situations.
ask you to disconnect this equipment from
the network until the problem has been Repairs to certified equipment should be made
corrected or until you are sure the equipment by an authorized Canadian maintenance facility
is not malfunctioning. designated by the supplier. Any repairs or
alterations made by the user to this equipment or
This unit contains no user-serviceable parts. equipment malfunctions, may give the
The FCC recommends that the AC outlet for telecommunications company cause to request
equipment requiring AC power is provided that the user disconnect the equipment.
with an AC surge arrestor.
The REN is used to determine the quantity of
devices that may connected to the telephone Warning: Users should ensure for their
line. Excessive RENs on the telephone line own protection that the electrical ground
may result in the devices not ringing in connections of the power utility, telephone lines,
response to an incoming call. In most, but and internal metallic water pipe system, if
not all areas, the sum of RENs should not present, are connected together. This precaution
exceed five (5.0). To be certain of the may be particularly important in rural areas.
number of devices that may be connected to
a line, as determined by the total RENs, The load number (LN) assigned to each terminal
contact your local telephone company. device denotes the percentage of the total load to
be connected to a telephone loop that is used by
The following information may be required
the device to prevent overloading. The
when applying to your local telephone
termination on a loop may consist of any
company for leased-line facilities:
combination of devices subject only to the
17
equipment that the total of the LNs of all devices room, moisture may condense inside the
does not exceed 100. player. Should this occur, the player may not
operate correctly. In this case, leave the
The REN assigned to each terminal adaptor is
player turned off for about half an hour until
used to determine the total number of devices
the moisture evaporates.
that may be connected to each circuit. The sum
of the RENs from all devices in the circuit On adjusting volume
should not exceed 5.0. Do not turn up the volume when listening to a
section with very low level inputs or no
Safety Information audio signals. If you do, the speakers may be
damaged when a peak-level section is
Warning, Cautions, and Notes played.
Warning: To prevent fire or shock hazard, On cleaning
do not expose the unit to rain or moisture. Clean the cabinet, panel, and controls with a soft
To avoid electrical shock, do not open the cloth slightly moistened with a mild
cabinet. Refer servicing to qualified personnel only. detergent solution. Do not use any type of
Caution: Any change or modifications abrasive pad, scouring powder, or solvent
not expressly approved in this manual such as alcohol or benzene.
could void your authority to operate If you have any questions or problems
this equipment. concerning your player, please consult your
Trusonic representative at 1.877.696.7323.
Precautions
On safety
To prevent fire or shock hazard, do not place
objects filled with liquids, such as vases, on
the apparatus.
Should any solid object or liquid fall into the
cabinet, unplug the MBOX and have it
checked by qualified personnel before
operating it any further.
On placement
Place the MBOX in a location with adequate
ventilation to prevent heat build-up in the
player.
Do not place the player on a soft surface such a
rug that might block the ventilation holes.
Do not place the player in a location near heat
sources, or in a place subject to direct
sunlight, excessive dust, or mechanical
shock.
On temperature
Allow the box to come to ambient temperature
(between 50 and 120 degrees Fahrenheit)
before plugging into an outlet.
On operation
If the player is brought directly from a cold to a
warm location, or is placed in a very damp
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Chapter 6: Updating Note: Failing to save changes will
Connection Settings result in lost settings!
19
Changing the Default DNS IP
Your MBOX is shipped with a default DNS IP
address of 206.173.28.10 which will only
resolve domain names within the Trusonic net-
work.
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Figure 2: Main Menu
21
Figure 3: Admin Menu
Admin Menu Zone A/B Menu
Zone A/B-> A/B Music Volume=
100
Save Changes:
Save Changes:
ISP Phone 4=
Gateway=
18884136429
Timezone=
ISP Password=
PST8PDT7,M4.1... HTTP Proxy Port=
1234567
DNS IP=
Save Changes:
206.173.28.10 Proxy Username=
Save Changes:
Exit Submenu:
Proxy Password=
Exit Submenu=
Save Changes:
Exit Submenu:
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Appendix A: MBOX Diagnostic Glossary
Diagnostic Message Description
############ This indicates a startup failure related to power or a temporary inability
(black squares across to read the flash memory device.
the display) • Check the power connections to the unit. Plug the unit into a
different power outlet.
• Run the “Test Flash” from the front menu if possible.
Contact Trusonic customer service if this problem persists.
Audio This is a minor, infrequent message and is only displayed on power up.
Reconfig...Please
wait... Possible causes and solutions:
1. This is caused when the audio sub-system in the MBOX is not
ready for operation at the same time the rest of the system is
ready. The MBOX will re-initialize itself one or more times to
resolve the issue.
Call failed The MBOX was unable to make a successful connection to the Internet
Service Provider's number that is programmed into the MBOX:
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Diagnostic Message Description
Download Error The MBOX is unable to establish a connection to the Trusonic service
Connect Failed through the network or dial-up.
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Diagnostic Message Description
Download Failed This error indicates that the MBOX could not resolve the host name
No SessionID mbox2.trusonic.com. The DNS lookup of the hostname
mbox2.trusonic.com does not return an IP address.
Server: hostname.clientsdomain.com
Address: 192.168.1.1
Name: mbox2.trusonic.com
Addresses: 206.173.28.19
Server: sdns01.trusonic.com
Address: 206.173.28.10
Name: mbox2.trusonic.com
Addresses: 206.173.28.19
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Diagnostic Message Description
Downloading Model 1 MBOXes:
1. The MBOX has a static IP address assigned and is attempting to
contact the Trusonic service using the static information
Model 2 MBOXs:
The MBOX has successfully reached Trusonic servers and is beginning
the download process.
Error# #### If a “Test Connection” is started but doesn't finish for any reason
that error will be printed.
The format of the error is ERROR# ##### where # is the session id of
the session. A “Test Connection” performs a number of round-
trip verification tests. One of these downloads a small audio file and
compares the download checksum to the verified checksum. A
checksum mismatch will generate this error message.
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Diagnostic Message Description
Expired Key, Run As of flash revision v1.0.42 in the Model III MBOX, this message is
Test Connection presented on the front panel display when the internal license key has
expired and music will not play. Running a Test Connection from the
front panel will renew your license key.
Hangup The MBOX is hanging up the dialup connection.
MBOX Test Error, The MBOX failed to connect to the Trusonic service to perform a round-
Connect Failed trip connection test.
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Diagnostic Message Description
Proxy Failed This message is displayed when an MBOX that has been configured
with a Proxy IP address and Proxy Port and the MBOX is unable to
establish a connection to the IP address and port specified in those
configurations.
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Appendix B: Settings and Reboot Requirements
The following table contains the parameters on the MBOX that, when changed may
require a reboot to become effective. A reboot is preferably performed by executing the
Reboot command in the main menu, see page 21, from the front panel of the MBOX.
Remote reboots are not supported.
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Appendix C: Advanced Network Diagnostics
This appendix presents a general outline of how to diagnose and resolve network
connectivity issues related to the Trusonic MBOX on a corporate network. It is not
intended to cover all scenarios and cannot provide detailed diagnosis information on
devices in the Subscriber’s network such as firewalls, proxy filters and virus scanning
hardware not provided by Trusonic.
206.173.28.17
206.173.28.18
206.173.28.19
You also need to either allow port 53 UDP to host sdns01.trusonic.com (206.173.28.10)
or provide a DNS server of your own that is reachable by the MBOX.
Trusonic may add servers in the future within the same address range. If your firewall
policies allow the use of CIDR addresses, we recommend allowing the entire network
range of 206.172.28/24 for each of the above ports.
If your DHCP server provides a DNS server, the MBOX will use your DNS server rather
than Trusonic’s.
If your MBOX is configured to use a Proxy server, DNS services may not be required or
used by the MBOX.
The MBOX uses HTTP GETs and HTTP PUTs over port 80 to and from Trusonic’s
servers.
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Document the Network Configuration of the MBOX
The MBOX will either be configured for static or DHCP assigned IP address information.
In either case, using the front menu of the MBOX, review and document the IP address
settings on the MBOX.
• Press the down arrow until you see “View Settings”
• Press the right arrow and you will see “Date: “
• Press the down arrow until you see “netdhcp” which will either be “enabled” if
the MBOX is acquiring an address via DHCP or “disabled” if IP address
information is statically assigned
• Press the down arrow until you see “ipaddress” and write down the IP address
• Press the down arrow until you see “subnetmask” and write down the subnet
mask
• Press the down arrow until you see “gateway” and write down the gateway
address
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• Enter the command “nslookup mbox2.trusonic.com” which should return
addresses that look like: 206.173.28.17, 206.173.28.18, 206.173.28.19
Complete this table with the information found in the above steps
Parameter MBOX settings Windows PC (ifconfig /all
output)
Netdhcp setting:
IP Address
Subnet mask
Gateway address
DNS IP 206.173.28.10 (default)
Proxy IP
Proxy Port 8192 (default)
Proxy Username
Proxy Password
Nslookup
mbox2.trusonic.com
If the MBOX is setup for DHCP addressing, it should be plug and play if the Subscribers
network has an accessible DHCP server on the VLAN to which the MBOX is connected.
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Test the MBOX
Run a “Test Connection” from the MBOX main menu and compare the results to the
following list of commands and possible solutions.
• “Connecting….” and the MBOX hangs
This generally means that DNS resolution is failing. Skip to the next section
where you will be asked to diagnose the network setup with a Windows PC and
DOS command line window.
• “Connected” followed by “Error #####”
This generally means that DNS resolution of mbox2.trusonic.com was successful,
but port 80 is blocked. Skip to the next section where you will be asked to
diagnose the network setup with a Windows PC and DOS command line window.
• “MBOX Test Error, Connect Failed” is an indication that a unit that has
DHCP enabled has not been able to retrieve IP address information from the
Subscriber’s DHCP server. Look in the View Settings portion of the menu to
verify IP address information and verify that a DHCP server is available on the
VLAN to which the MBOX is connected.
o DHCP servers have log files that record requests for IP addresses and
responses. Ask the local network administrator to review the DHCP log
files and see if the DHCP server received a request for address information
from the MBOX and if a response was provided.
o Some DHCP servers are setup to only respond to requests from “known”
hosts on the network. If such restrictions are in place, ask the network
administrator to add the MBOX as a “known” or “trusted” host and then
reboot the MBOX.
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Network Diagnosis Using a PC
While this section documents the diagnosis process using a Windows based PC, similar
diagnostics can be performed on a Macintosh or Unix/Linux/OSX system. The system
that is going to be used for testing should be connected to the same VLAN that the
MBOX is connected to. The network configuration should already be documented in the
table in section 2 of this document.
• If the prior nslookup commands are successful, enter the command “telnet
mbox2.trusonic.com 80” and note whether the connection was successful or
not. A failed connection will result in a message similar to “Could not open
connection to the host, on port 80: Connect failed”. If this command
is not successful, please review your network topology and hardware
configurations between the MBOX and the Internet and set them to allow traffic
over port 80. A successful connection will simply blank the DOS command
window. To exit the telnet connection type “GET /” and press enter. You’ll get
34
some cryptic HTML output which is exactly what you are supposed to see.
Common Problems
There are a number of common problems experienced in corporate networks that prevent
successful connections from the MBOX over the corporate network to Trusonic’s servers.
The solution to these problems requires the assistance of someone who understands the
Subscriber’s network and is authorized to make configuration changes.
• Firewalls block inbound and outbound traffic to the general Internet to prevent
employee access while at work. Generally a rule can be added that allows traffic
over port 80 to Trusonic’s servers.
• Network filtering hardware and software such as Websense can block
transmission of “.ogg” or “.ovu” files. The Subscriber’s corporate policies may
not allow the transmission of audio files to and from the corporate network.
Generally a filtering rule can be added that allows such traffic over port 80 to
Trusonic’s servers.
• Caching proxy servers are sometimes installed to accelerate Internet access for the
Subscriber’s employees. These caching servers may not allow or be configured to
allow outbound HTTP PUT connections. Outbound HTTP PUT connections are
required to deliver log files of the MBOX’s activities to Trusonic’s servers for
presentation in reporting and monitoring systems.
35
• Complex network routing and switching with different firewall rules at different
points in the network. Some larger corporations have point to point networking
configurations where all Subscriber locations are connected via Frame Relay or
VPNs to the corporate office. This results in one or more firewall appliances,
routers or devices being in the path between the MBOX and the Internet. To aid in
diagnosis, the Subscriber will need to provide someone who is knowledgeable
about the physical and logical network configuration.
• Arrange a meeting time with Trusonic, your Subscriber’s network engineer and a
person who can provide remote hands at the store location.
• Allow approximately 2 hours for the telephone conference
• Complete the information in section 3 of this document to the best of your ability
prior to the call
• Share this document with the Subscriber’s network engineer
During the call, Trusonic will expect to be able to walk through all of the diagnostic steps
outlined in this document in order to resolve the issue. Trusonic reserves the right to
charge an hourly consulting fee for this call.
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