B Vendor Landscape Enterprise Backup Software - en Us

Info-Tech Research Group 1
Vendor Landscape: Enterprise Backup Software

Find out which vendors are backing up their claims and which ones are just duplicating past efforts.
Backup is changing. Increased virtualization is making workloads denser,
and array integration is blurring the lines between backup and continuous
data protection. Understand these developments to match backup software
to your backup and restore objectives at lowest possible cost.
Introduction
CIOs and IT managers
System administrators
Business continuity and disaster recovery planners
Organizations increasing virtualization by 20% of more
in the last or next 18 months
Organizations changing their backup architecture
strategy
This Research Is Designed For: This Research Will Help You:
Understand whats new in the backup software
market.
Evaluate backup software vendors and products for
your enterprise needs.
Determine which products are most appropriate for
particular use cases and scenarios.
Create a shortlist of backup software vendors and
select which is the best fit.
Executive Summary
Info-Tech evaluated eight competitors in the enterprise
backup software market, including the following notable
performers:
Champions:
CommVault Simpana leads with broad deduplication capabilities,
array integration for snapshots, and complete feature set.
Symantec demonstrates standout virtualization capabilities in both
its enterprise-focused NetBackup and Backup Exec for SMEs.
IBM Tivoli Storage Manager (TSM) offers a strong top-to-bottom
feature set out of the box, including deduplication as a standard
component, as well as strong hardware integration with IBM gear.
Value Award:
Symantec Backup Exec offers solid feature set standout virtual
integration and deduplication capabilities, which are delivered at an
extremely cost-effective price point relative to competitors.
Innovation Award:
NetApp Syncsort Integrated Backup is an interesting solution that
delivers extremely short backup windows and virtual restore times
through tight integration with NetApp storage.
1. Consider your overall requirements
and existing investments
Different vendors mean different
strategies. Some vendors intend for their
backup software to integrate with primary
storage or disk backup targets, whereas
others focus specifically on the software.
2. Understand your three-year
virtualization roadmap
Software capabilities for leveraging virtual
snapshots from virtualization vendors can
be extremely important if your
organization plans to move virtualization
into the production environment. However,
if youre planning to keep it in test and
dev, these capabilities can be overkill.
3. Understand your environment
Feature-rich and cost-effective solutions
exist for Windows environments, but will
be untenable for those with
heterogeneous environments.
Info-Tech Insight
Market Overview
Enterprise backup software has a long history. Many of
the current leading vendor offerings originated in the
1990s and years previous. Example: EMC NetWorker
debuted as Legato NetWorker for Unix in 1990.
Where some softwares background was the Unix server
environment, others were born from the need to backup
Windows PCs and fledgling Windows servers later in the
90s.
Beyond backing up files and data sets, system imaging
capturing a complete image of a configured server
for bare metal restore after a system failure also
emerged as a backup capability.
Backup software was originally focused on backing up
data from internal hard drives to internal and external
tape drives and libraries. With advances in disk arrays,
backup has broadened to include networked storage for
both the host and the backup target (disk to disk).
More integration with hardware:
Integration between backup software and storage
arrays will continue to deepen. Symantec, for
example, now has its own backup target hardware.
Syncsort is now 100% focused on selling its software
in conjunction with integrated arrays from Netapp.
Dedupe dedupe everywhere:
The data explosion, and the relative cost of disk being
higher than tape, mean that deduplication
technologies will be fundamental to future advances in
backup. Dedupe squeezes time and boosts value by
shrinking the size of the backup and the disk required.
To the Cloud! Options will grow:
Another way to reduce costs of the backup target is to
replace it with external cloud-based storage. This does
not eliminate cost but, rather, shifts it from a capital to
more predictable operating expense.
How it got here Where its going
Backup is boring because it is a background function that supports foreground business-enabling processes.
It only becomes interesting if it fails. The value of backup remains in its ability to shorten restore time and
reduce data loss. Vendors are meeting challenges such as virtualization and data growth to keep backup
from getting interesting.
Enterprise Backup Software Vendor Landscape selection
criteria: Market share, mind share, and market consolidation
CA Technologies. ArcServe has a venerable history going back as early as 1982. CA has a smaller market share
and targets small and midmarket customers. Known for ease of setup and a strong partnership with VMware.
CommVault. Strong pure play vendor with archiving and e-discovery solutions, CommVault Simpana is known for
ease of integration, virtual backup, and ease of use with a respectable and increasing market share.
EMC. Has strong market share and a comprehensive portfolio through acquisitions of Avamar for midrange
software (2006), Data Domain (for disk backup, 2009), and Berkeley Data Systems (for cloud backup, 2007).
HP. An extremely cost-effective solution with claim of 70% cost reduction relative to competitors; its limited mind
share as a standalone product means most implementations come from existing HP clients or bundled offerings.
IBM. Second in market share, IBM has a highly scalable product and strong domain expertise. While not an
industry trend-setter, IBM is typically a fast follower in advanced features and functionality.
Microsoft. While Microsoft does not have a strong market presence for backup software, it can be a good choice for
small shops that have an exclusive investment in Microsoft.
NetApp/Syncsort. Known for its presence in primary storage space, NetApp has carved a niche in the market by
partnering with Syncsort and leveraging its data protection capabilities.
Symantec. Market leader that has dominant market share with both its BackupExec and NetBackup offerings.
Symantec is known for its strong developer support bringing enterprise features to SMB customers.
Included in the Vendor Landscape:
There are many major backup vendors in the market, but market share is dominated by Symantec, and to a lesser extent
EMC and IBM, with CommVault picking up steam as a result of significant marketing investment in the last year.
For this Vendor Landscape, Info-Tech focused on those vendors that have a strong market presence and/or reputational
presence among small to mid-sized enterprises.
Enterprise Backup Software Criteria & Weighting Factors
30%
20% 20%
30%
Features
Architecture
Affordability Usability
50%
50%
Product
Vendor
Vendor Evaluation
Vendor is committed to the space and has a
future product and portfolio roadmap.
Strategy
Vendor offers global coverage and is able to
sell and provide post-sales support.
Reach
Vendor is profitable, knowledgeable, and will
be around for the long term.
Viability
Vendor channel strategy is appropriate and the
channels themselves are strong.
Channel
Product Evaluation
The solutions dashboard and reporting tools
are intuitive and easy to use.
Usability
The solution(s) leads technically, and is offered
as part of a larger data management portfolio.
Architecture
The five year TCO of the solution is
economical.
Affordability
The solution provides basic
and advanced feature/functionality.
Features
30%
30%
15%
25%
Viability
Strategy
Reach Channel
The Info-Tech Enterprise Backup Software Vendor Landscape
Champions receive high scores for most
evaluation criteria and offer excellent value.
They have a strong market presence and
are usually the trend setters for the industry.
Innovators have demonstrated innovative
product strengths that act as their
competitive advantage in appealing to niche
segments of the market.
Market Pillars are established players with
very strong vendor credentials, but with
more average product scores.
Emerging players are newer vendors who
are starting to gain a foothold in the
marketplace. They balance product and
vendor attributes, though score lower
relative to market Champions.
For an explanation of how the Info-Tech Vendor Landscape is created please see the slide entitled Vendor Evaluation Methodology in the appendix.
Every vendor has its strengths & weaknesses;
Pick the one that works best for you
Product Vendor
Features Usability
Afford-
ability
Viability Strategy Channel
Microsoft
1,2
EMC
1,2
HP
1,2
IBM
NetApp/Syncsort
CA Technologies
Reach
Archi-
tecture
Symantec
3
Overall Overall
For an explanation of how the Info-Tech Harvey Balls are calculated please see the slide entitled Vendor Evaluation Methodology in the appendix.
Legend =Exemplary = Good = Adequate =Inadequate = Poor
1
Vendor declined to brief with Info-Tech.
2
Vendor declined to provide pricing information.
3
Pricing reflects Symantec Backup Exec
CommVault
3
What is a Value Score?
Symantec offers the best bang for your buck
Microsoft
0
HP
0
EMC
0
NetApp/
Syncsort
36
IBM
48
CommVault
48
CA
Tech-
nologies
85
Symantec
Backup
Exec
100
Average Score: 39
The Value Score indexes each vendors product
offering and business strength relative to their
price point. It does not indicate vendor ranking.
Vendors that score high offer more bang for the
buck (e.g. features, usability, stability, etc.) than
the average vendor, while the inverse is true for
those that score lower.
Price-conscious enterprises may wish to give the
Value Score more consideration than those who
are more focused on specific vendor/product
attributes.
On a relative basis, Symantec
maintained the highest Info-Tech Value
Score
TM
of the vendor group. Vendors
were indexed against Symantecs
performance to provide a complete,
relative view of their product offerings.
For an explanation of how the Info-Tech Value Index is calculated please see the slide entitled Value Index Ranking Methodology in the appendix.
For an explanation of how normalized pricing is determined please see the slide entitled Product Pricing Scenario & Methodology in the appendix.
Champion
1
Vendor declined to provide pricing information.
1 1 1
Table Stakes represent the minimum standard; without these
a product doesnt even get reviewed
If Table Stakes are all you need from your backup solution, the only true differentiator for the organization
is price. Otherwise, dig deeper to find the best price to value for your needs.
The products assessed in this Vendor
Landscape
TM
meet, at the very least, the
requirements outlined as Table Stakes.
Many of the vendors go above and beyond the
outlined Table Stakes, some even do so in
multiple categories. This section aims to highlight
the products capabilities in excess of the criteria
listed here.
The Table Stakes What Does This Mean?
Feature Description
Bare metal restore Server OS and data files can be restored to
dissimilar hardware.
Application
awareness
Application-specific agents exist to handle
requirements for target workloads, such as
Microsoft Exchange, SharePoint, or SQL.
Compression Data can be compressed at the client or
media agent for overall data reduction.
Continuous data
protection (CDP)
Solution captures every write of protected
data such that recovery can be achieved to
any point in time.
Encryption Data can be encrypted to be sent over the
wire across the LAN.
File and image-level
backups
Physical machine image an be backed up,
as can individual data files.
Virtual machine & file
backup & restore
Backup and restore entire virtual machines
(VMs) or individual data within VMs only.
Advanced Features are the market differentiators that make or
break a product
Feature What We Looked For
Source-based
deduplication
Data is deduplicated at the source/media server
before it is sent over the network to backup target.
Target-based
deduplication
Software can deduplicate data at the target device
using its own deduplication engine.
Global
deduplication
Duplicate data at separate backup nodes (e.g.
targets) is removed, leaving a single copy.
Dedupe to tape Dedupicated data can be backed up to tape and
restored without original source hardware.
Single-vendor
array integration
Integration with storage arrays from one vendor to
leverage snapshot capabilities of the array.
Multiple-vendor
array integration
Array integration is offered with all major storage
vendors (e.g. Dell, EMC, HDS, HP, IBM, NetApp).
Cloud backup Vendor offers backup to their own cloud offering.
VM discovery VMs are automatically discovered to be added to
and maintained in backup policies.
VM tracking Software sees VMs if migrated to new hardware.
VADP integration VMware APIs for Data Protection allow backup
tasks to run without agents installed on VMs.
Flexible licensing Per-host and capacity-based licensing options exist.
Advanced Features
Info-Tech scored each vendors features
offering as a summation of their individual
scores across the listed advanced features.
Vendors were given one point for each
feature the product inherently provided.
Some categories were scored on a more
granular scale with vendors receiving half
points.
Scoring Methodology
Legend = Feature fully present = Feature partially present / pending = Feature absent
Each vendor offers a different feature set; concentrate on what
you need
CA
Technologies
CommVault
EMC
HP
IBM
Microsoft
NetApp/
Syncsort
Symantec
Source-
based
dedupe
Target-
based
dedupe
Dedupe
to tape
Cloud
backup
Global
dedupe
Flexible
licensing
VADP
integration
VM
discovery
Array
integration
(Multiple
vendors)
Array
integration
(One vendor)
VM
tracking
$1
Info-Tech Recommends:
Backup Exec is a cost effective solution for organizations with homogeneous Windows environments,
whereas NetBackup is suited to diverse data centers focused on providing broad application support.
Product:
Employees:
Headquarters:
Website:
Founded:
Presence:
Backup Exec & NetBackup
18,600+
Mountain View, CA
Symantec.com
1982
NASDAQ: SYMC
FY11 Revenue: $6.2B
Symantec continues to lead in market share numbers and is
innovating in virtual machine protection capabilities
Champion
Symantec is the largest provider of security software in the
world and market share leader in the backup software market,
with a broader portfolio including integrated archiving,
deduplication, and virtual machine protection.
Overview
Strong virtualization integration with VMware and Microsoft
Hyper-V, allowing admins to see files, applications, and
databases within VMDK or VHD files, and enabling file
restores without requiring staging to disk.
To simplify deployment and management, Symantec offers
backup as a software-only or appliance-based option and
uniquely priced software and hardware separately to allow
customers to capitalize on existing licenses.
Info-Tech clients have praised Symantec for its monitoring and
reporting capabilities.
Strengths
While Symantec has a broad portfolio, integration of its
offerings is not as strong a point as with some competitors.
Challenges
3 Year TCO: Tier 5; between $25K and $50K
Price reflects Backup Exec
$1M+
$1
With exceptional marks for ease of use and hardware integration, CommVault is worth a look for
organizations looking to get all the bells and whistles with minimized management overhead.
Product:
Employees:
Headquarters:
Website:
Founded:
Presence:
Simpana
1,300+
Oceanport, NJ
CommVault.com
1996
NASDAQ: CVLT
FY11 Revenue: $314.8M
CommVault Simpana offers ease of use and standout storage
array integration
Champion
CommVault maintains a strong reputation for customer support
and ease of use, with a common code base and single pane of
glass for all products in its portfolio.
Array integration for script-free snapshot control remains a
standout feature of Simpana, as CommVault has continued to
add to its list of supported products from major vendors.
Support for array-based replication on NetApp FAS systems is
also supported through an OEM agreement.
Successful introduction of capacity-based licensing option in
2011, helped simplify customers backup budgeting.
Strengths
CommVault will look to improve on its market share,and
maintain its strong mindshare developed through an
aggressive marketing push in the past few years.
Challenges
$1M+
CommVault offers a comprehensive portfolio of data
management and compliance products beyond just data
protection, with advanced support for virtual backup.
Overview
$1
While TSM is traditionally thought of as backup software for the large enterprise, IBM appears to be
focusing efforts on improving usability to make the solution accessible to leaner IT staffs.
Product:
Employees:
Headquarters:
Website:
Founded:
Presence:
Tivoli Storage Manager (TSM)
436,000
Armonk, NY
IBM.com
1924
NASDAQ: IBM
FY10 Revenue: $99.8B
IBM Tivoli Storage Manager brings extreme scalability and a
comprehensive feature set for physical and virtual backup
Champion
$1M+
A worldwide leader in IT hardware, software, and services, and
number two in market share, IBM has a strong history in
backup, pioneering disk-to-disk backup, and the fully
incremental approach to backup window management.
Overview
Extremely good scalability, with most recent release enabling a
single TSM server to manage up to four billion objects.
Recent release of TSM for Virtual Environments (VE) supports
recovery of individual files from within VMs, non-disruptive
snapshots at the VM level, and instant restore that allows a
guest to access a volume while the volume is being recovered.
Broad support for a variety of operating systems, on hardware
ranging from servers and laptops to mainframes.
Improved ease of use with more intuitive and comprehensive
reporting, and integrated monitoring of multiple TSM products.
Strengths
Snapshots from Microsoft applications are supported on any
VSS compliant hardware, while on non-Windows systems,
non-IBM hardware requires SAN Volume Controller.
Challenges
$1
Small to mid-sized enterprises on a budget should include ARCserve on their shortlist of vendors.
Product:
Employees:
Headquarters:
Website:
Founded:
Presence:
ARCserve
13,200
Islandia, NY
ARCserve.com
1976
NASDAQ: CA
FY11 Revenue: $4.4B
CA Technologies offers easy-to-use software with standout
reporting and capable virtual backup
Innovator
$1M+
CA Technologies delivers a family of products targeted at small
to mid-sized clients, including D2D, Replication, and High
Availability, that are available as stand alone products or in
combination as a unified solution.
Overview
ARCserve has traditionally been known for its ease-of-use, set
up, and standout dashboarding, reporting, and infrastructure
visualization capabilities.
CA Technologies strong VMware and Microsoft partnerships
put it among leading vendors in supporting virtual
environments for Windows shops, with VADP integration for
VMware and VSS integration for Hyper-V, and recovery of files
within virtual machines without requiring staging to disk.
CA Technologies recently announced support for backup to
public cloud for remote data protection and archiving.
Strengths
ARCserve does not offer source deduplication.
Snapshots are possible only for Windows applications on
VSS-compliant hardware.
Challenges
$1
Organizations looking for strong integration between hardware and software to generate short backup
windows and ease of use should look to NetApp Syncsort Integrated Backup.
Product:
Employees:
Headquarters:
Website:
Founded:
Presence:
NetApp Syncsort Integrated
Backup (NSB)
10,200+
Sunnyvale, CA
NetApp.com
1992
NASDAQ: NTAP
FY11 Revenue: $5.1B
NetApp Syncsort Integrated Backup combines leading dedupe
and replication in storage with easy-to-use backup software
$1M+
Syncsort began as a mainframe sorting company in the late
1960s, broadening to the open systems backup software
market in the 1990s with Backup Express (BEX). Now focuses
on tight integration with NetApp, a leading storage vendor.
Overview
Strong NetApp and VMware integration allows organizations to
maintain extremely short backup windows.
Offers exceptional virtual restore capabilities with many
available methods to recover VMs (or files within VMs) for
restore times of minutes by leveraging NetApp snapshots.
All backups are in native (not proprietary) format and a full
catalog spans disk and tape for wildcard search and restore.
Strong partnership with NetApp allows Syncsort Data
Protection Software to leverage disk features as they appear.
Ease of use a strong point, with a simplified GUI.
Strengths
While Syncsort Data Protection Software can function with
third-party storage, to fully capitalize on the softwares
standout features, at least two NetApp filers are required.
Challenges
Innovator
$1
Mid-sized and large enterprises should consider Avamar for its strong virtualization and data reduction
capabilities, while large enterprises with heterogeneous platform requirements should look at NetWorker.
Product:
Employees:
Headquarters:
Website:
Founded:
Presence:
Avamar & NetWorker
48,500
Hopkinton, MA
EMC.com
1979
NASDAQ: EMC
EMC bring dominant source dedupe capabilities and strong
VMware support in a broad backup and recovery portfolio
Market Pillar
$1M+
Pricing was not provided by the vendor.
Number three in backup software market share, EMC has a
strong backup, recovery and deduplication portfolio across
both hardware, with Data Domain appliances, and software,
with Avamar and NetWorker.
Overview
EMCs majority ownership of VMware ensures that NetWorker
and Avamar customers get up-to-date support for
virtualization.
Most recent release adds Data Domain deduplication storage
integration for improved deduplication (leveraging DD Boost
technology) and flexibility around where backups are directed
for application-specific best practices and workload attributes.
Avamar Data Store offers simplified deployment through a
preconfigured appliance shipped with Avamar software; scales
from 1.3TB to 124TB of deduplicated usable capacity.
Strengths
Target deduplication is not natively supported, but instead
relies on capabilities of target devices, such as Data Domain.
Modular products are not always manageable from a single UI.
Challenges
$1
Data Protectors most obvious plus is ease of integration with HP hardware, putting it at the top of the
shortlist for HP shops or those also considering large scale hardware purchases.
Product:
Employees:
Headquarters:
Website:
Founded:
Presence:
Data Protector
324,600
Palo Alto, CA
HP.com
1939
NASDAQ: HPQ
HP offers low-cost backup software with strong HP hardware
integration
Emerging Player
$1M+
HP is a formidable desktop, servers, and storage company
with a strong lineup of consolidated network storage systems,
new deduplication backup options, and a respectable backup
software offering in Data Protector.
Overview
HP offers an affordable price, and claims they can save
customers up to 70% in total TCO over competitive solutions.
Data Protector offers strong integration with HP hardware,
such as snapshots with HP 3Par, EVA and P9000 array, and
deduplication with StoreOnce D2D systems.
Data Protector Reporter software enhances DP reporting and
management functionality, such as capacity planning, root
cause and impact analysis, and drill down capabilities for
tuning and troubleshooting of performance issues.
Strengths
Deduplication is not natively supported, but requires additional
purchase of StoreOnce deduplication appliance.
Lack of market and mind share has been an ongoing issue.
Challenges
$1
If youre a small to medium-sized shop with a significant investment in Windows, DPM may be a cost-
effective option to meet your basic needs.
Product:
Employees:
Headquarters:
Website:
Founded:
Presence:
Data Protection Manager
90,400+
Redmond, WA
Microsoft.com
1975
NASDAQ: MSFT
Microsoft offers basic but affordable functionality for
customers with a significant Microsoft investment
Emerging Player
$1M+
Data Protection Manager is a backup solution that is typically
deployed within Microsofts System Center family of products
for managing both physical and virtual aspect of Windows
Environments.
Overview
Support for Microsoft Hyper-V is a strength, capitalizing on
existing pioneering capabilities of Volume Shadow Copy
Service (VSS) for snapshotting changed blocks within VMs.
Familiarity for IT administrators is a plus, as most have
experience with the Windows Server System interface from
other Windows products, which limits training requirements.
While DPM is really geared toward smaller Windows-only
shops, it scales reasonably well, with a DPM server capable of
backing up 100 servers.
DPM is a cost-effective option for Windows shops.
Strengths
Microsoft does not offer source, target, or global deduplication.
DPM lags behind competitors in failing to provide a single
console to manage all DPM instances.
Challenges
The Info-Tech Enterprise Backup Software Vendor Shortlist Tool is designed
to generate a customized shortlist of vendors based on your key priorities.
Identify leading candidates with the Enterprise Backup
Software Vendor Shortlist Tool
Overall Vendor vs. Product Weightings
Top-level weighting of product vs. vendor
criteria
Individual product criteria weightings:
Features
Usability
Affordability
Architecture
Individual vendor criteria weightings:
Viability
Strategy
Reach
Channel
This tool offers the ability to modify:
Organizations with significant investment in Windows servers, and little
reliance on Linux or proprietary platforms should consider these vendors.
Scenario: Homogeneous Windows Environments
Homogeneous
Environments
Heterogeneous
Environments
Cloud Integration
1
2
3
Exemplary Performers
Viable Performers
4
Backup Exec
Avamar
Heterogeneous
Environments
Homogeneous
Environments
Large organizations that have requirements for multiple server types should
consider solutions that support multiple operating systems and applications.
Scenario: Heterogeneous Platform Environments
Cloud Integration
1
2
3
Exemplary Performers
Viable Performers
4
NetBackup
NetWorker
Homogeneous
Environments
Organizations looking for a vendor that can leverage the Cloud for archiving
or continuous data protection need look no further.
Scenario: Cloud Backup Support
Cloud Integration
Heterogeneous
Environments
1
2
Proprietary Cloud Storage
Microsoft Azure
3
Backup Exec.cloud
Atmos
SmartCloud
Amazon Web Services
Also
supports:
Rackspace
EMC Atmos
Nirvanix
Mezeo
NetBackup also
supports Nirvanix
Appendix
1. Vendor Evaluation Methodology
2. Value Index Ranking Methodology
3. Product Pricing Scenario & Methodology
Vendor Evaluation Methodology
Info-Tech Research Groups Vendor Landscape market evaluations are a part of a larger program of vendor evaluations, which includes
Solution Sets that provide both Vendor Landscapes and broader Selection Advice.
From the domain experience of our analysts, as well as through consultation with our clients, a vendor/product shortlist is established. Product
briefings are requested from each of these vendors, asking for information on the company, products, technology, customers, partners, sales
models, and pricing.
Our analysts then score each vendor and product across a variety of categories, on a scale of 0-10 points. The raw scores for each vendor are
then normalized to the other vendors scores to provide a sufficient degree of separation for a meaningful comparison. These scores are then
weighted according to weighting factors that our analysts believe represent the weight that an average client should apply to each criteria. The
weighted scores are then averaged for each of two high-level categories: vendor score and product score. A plot of these two resulting scores
is generated to place vendors in one of four categories: Champion, Innovator, Market Pillar, and Emerging Player.
For a more granular category-by-category comparison, analysts convert the individual scores (absolute, non-normalized) for each
vendor/product in each evaluated category to a scale of zero to four whereby exceptional performance receives a score of four and poor
performance receives a score of zero. These scores are represented with Harvey Balls, ranging from an open circle for a score of zero to a
filled in circle for a score of four. Harvey Ball scores are indicative of absolute performance by category, but are not an exact correlation to
overall performance.
Individual scorecards are then sent to the vendors for factual review, and to ensure no information is under embargo. We will make corrections
where factual errors exist (e.g. pricing, features, technical specifications). We will consider suggestions concerning benefits, functional quality,
value, etc; however, these suggestions must be validated by feedback from our customers. We do not accept changes that are not
corroborated by actual client experience or wording changes that are purely part of a vendors market messaging or positioning. Any resulting
changes to final scores are then made as needed, before publishing the results to Info-Tech clients.
Vendor Landscapes are refreshed every 12 to 24 months, depending upon the dynamics of each individual market.
Value Index Ranking Methodology
Info-Tech Research Groups Value Index is part of a larger program of vendor evaluations that includes Solution Sets that provide both Vendor
Landscapes and broader Selection Advice.
The Value Index is an indexed ranking of value per dollar as determined by the raw scores given to each vendor by analysts. To perform the
calculation, Affordability is removed from the Product score and the entire Product category is reweighted to represent the same proportions.
The Product and Vendor scores are then summed, and multiplied by the Affordability raw score to come up with Value Score. Vendors are
then indexed to the highest performing vendor by dividing their score into that of the highest scorer, resulting in an indexed ranking with a top
score of 100 assigned to the leading vendor.
The Value Index calculation is then repeated on the raw score of each category against Affordability, creating a series of indexes for Features,
Usability, Viability, Strategy, and Support, with each being indexed against the highest score in that category. The results for each vendor are
displayed in tandem with the average score in each category to provide an idea of over and under performance.
The Value Index, where applicable, is refreshed every 12 to 24 months, depending upon the dynamics of each individual market.
Product Pricing Scenario & Methodology
Info-Tech Research Group provided each vendor with a common pricing scenario to enable normalized scoring of Affordability, calculation of
Value Index rankings, and identification of the appropriate solution pricing tier as displayed on each vendor scorecard.
Vendors were asked to provide list costs for enterprise backup software and/or software licensing to address the needs of a reference
organization described in the pricing scenario. For non-appliance solutions (i.e., software-only and virtual appliance architectures), physical or
virtual hardware requirements were requested in support of comparing as-installed costs.
Additional consulting, deployment, and training services were explicitly out of scope of the pricing request, as was the cost of enhanced
support options, though vendors were encouraged to highlight any such items included with the base product acquisition. The annual
software/hardware maintenance rate was also requested, along with clarity on whether or not the first year of maintenance was included in the
quoted appliance/software costs, allowing a three-year total acquisition cost to be calculated for each vendors backup software. This three-
year total acquisition cost is the basis of the solution pricing tier indicated for each vendor.
Finally, the vendors three-year total acquisition costs were normalized to produce the Affordability raw scores and calculate Value Index
ratings for each solution.
Key elements of the common pricing scenario:
The following is a simplification of an Info-Tech clients infrastructure. The company is considering a green field purchase of new backup
software, and would like quotations from the leading vendors in the market.
Capacity
All said and done, the organization has approximately 20 TB of raw undeduplicated data and is growing at a rate of 20% per year of raw
undeduplicated data. The solution must be sufficient to support their infrastructure until at least the end of the 3 three-year term. For the
purposes of this scenario assume that, based on a compound increase of 20% per year, the organization will have 34.56 TB of
undeduplicatied data at end of year three.
(continued on next slide)
Product Pricing Scenario & Methodology continued
Physical Servers
The organization has 6 servers for Exchange (see below), 5 servers for SharePoint (including 1 SQL database, see below),
as well as 4 physical servers for Microsoft Windows Server 2008 R2 (64-bit), for a total of 20 physical servers.
MS Exchange 2010
6 servers
2 front-end client access services servers
2 back-end mailbox servers
2 Blackberry enterprise services servers
Virtual Servers
The organization has 5 host servers (2 each with 2 Physical CPUs & 12 cores, and 3 each with 2 Physical CPUs & 8
cores, for 48 cores total) running a VMware virtual infrastructure on ESX4.1, structured in a single ESX cluster running 38
virtual machines supporting Microsoft Windows Server 2003/2008.
Windows servers 2003/2008 (virtual machines - 27 total)
13XMicrosoft Windows Server 2008 R2 (64-bit)
8XMicrosoft Windows Server 2008 (64-bit)
4XMicrosoft Windows Server 2003, Standard Edition (32-bit)
2XMicrosoft Windows Server 2003, Standard Edition (64-bit)
Storage
All servers are connected to a SAN/unified storage device from another vendor (e.g. Dell Compellent).
Basic Features
The organization also requires compression, CDP, encryption, file and image-level backups, VM, and file backup & restore.
MS SharePoint 2007
5 servers
2 front-end web services servers
2 back-end application servers
Application servers are connected to 1 SQL
Server 2005 SP4 database.

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Vendor Landscape: Enterprise Backup Software

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