15 bank interview questions and

answers
1. Why should we hire you as call center?
Answer tips/answer samples:
For this question, you should have to show you are the best candidate for this position and
also still need to provide your realistic answers. You are confident to say that how your
positive working attitudes will help become an excellent call center employee after three
months of work. Keep in mind that you should take full advantages of using information
source from websites, flyers, pamphlets of the company that can be related to training and
certifications, in order to prove your interest and knowledge as well, and provide realistic yet
conservative answers in this question.
2. What does ustomer !atis"action mean to you?
Answer tips/answer samples:
It means that how you should have to do in order to deal with customers in a proper or
positive way. ach customer has different preference or demand so the key task of a call
center employee is what he!she must make for a variety of customers to understand that they
are also take care of their problem.
In order to penetrate into customer"s psychology and preference, you need to create customer
care service and assist him!her in accordance with their requirement and satisfaction. It is
much better to make customers to be aware of their problem.
#. $hat are the works of %eam &eader in 'all 'enter(
Answer tips/answer samples:
&eader needs to have motivation to take care of the team. )hould check on daily performance
of each team member including shift, ring time and quality of work. %hen give them
feedback on area of improvement and tracking attendance, monitor nice or remote calls, take
escalations and team meeting, and update new information on floor. %his will give agents a
hand( *r team members can enfold the calls soon keep the +,% group and )& corporation.
-##./00/1.doc 2age . of 3 1career.net
In addition, detect potential or excellent players in the team and out layers. 2rovide important
out layers and should not neglect good performers. 4efore or after working shift or when
there are not leaders" presence, give an opportunity!responsibility to the good performers to
check the out layers performances.
Interact with back end and troubleshoot unsolved issues through mails or trunk calls. )o that
performance will not decrease.
#. What do you en$oy about workin% in a call center?
Answer tips/answer samples:
%here are some sample answer for this question5
6 I really en7oy the pace of call center work. I always would like to face challenges and like
to truly stay busy. Keeping communication with many people is my habit.
6 %he team member"s friendliness and the pace of working in call center attract me for all
times and make me a working motivation.
6 $orking in a call center is great opportunity for me to pursue current goals and orient long8
term career.
5. What e&perience do you have in this "ield?
Answer tips
6 )peak about specifics that relate to the position you are applying for. If you do not have
specific experience, get as close as you can.
6 If you are being asked this question from your employer then you can explain your
experience. %ell the employer what responsibilities you were performing during your 7ob.
You can tell what programs you developed and what modules you worked on. $hat were
your achievements regarding different programs.
Answer sample
I have been working with computers since -//. I also have a degree in network
support!computer repair. I have built my last # computers, have work with 9ell as an
employee. )o I have around .: years experience working with computers.
-##./00/1.doc 2age - of 3 1career.net
'. $hat have you done to improve your knowledge in the
last year(
Answer tips
6 %ry to include improvement activities that relate to the 7ob. + wide variety of activities can
be mentioned as positive self8improvement. ,ave some good ones handy to mention.
6 mployers look for applicants who are goal8oriented. )how a desire for continuous learning
by listing hobbies non8work related. ;egardless of what hobbies you choose to showcase,
remember that the goal is to prove self8sufficiency, time management, and motivation.
Answer samples
6 very should learn from his mistake. I always try to consult my mistakes with my kith and
kin especially with elderly and experienced person.
6 I enrolled myself into a course useful for the next version of our current pro7ect. I attended
seminars on personal development and managerial skills improvement.
(. What e&perience do you have in this "ield? or )o you
have any actual work e&perience?
Answer tips
6 )peak about specifics that relate to the position you are applying for. If you do not have
specific experience, get as close as you can.
6 If you are being asked this question from your employer then you can explain your
experience. %ell the employer what responsibilities you were performing during your 7ob.
You can tell what programs you developed and what modules you worked on. $hat were
your achievements regarding different programs.
Answer sample
I have been working with computers since -//. I also have a degree in network
support!computer repair. I have built my last # computers, have work with 9ell as an
employee. )o I have around .: years experience working with computers.
-##./00/1.doc 2age # of 3 1career.net
*. $hat have you learned from mistakes on the 7ob(
Answer tips
,ere you have to come up with something or you strain credibility. <ake it small, well
intentioned mistake with a positive lesson learned. +n example would be working too far
ahead of colleagues on a pro7ect and thus throwing coordination off.
veryone makes mistakes, of course, but some companies are more willing to learn from
them than punish those involved.
You"ve learned that when you do make mistakes, someone is usually disappointed in the
choice you made, but you have to figure it out for yourself, they might help you decide what
=s right and what =ss wrong, but you"ll be the decider on which you choose. You"ve learned
that people do care about you, and to not do it again if you don"t want to.
Answer samples
very one makes mistakes but only few people can reali>e there mistakes and they don"t
want to repeat those mistakes again?.. I am the one in those few people, I don"t want to
repeat the mistakes which had done by me in my 7ob!work.
+. What are your career %oals?
1. ,he reasons o" this question:
%his question will test your ability and ambition to develop yourself as well as the ability to
plan for the future.
2. -evels o" career %oals:
6 You are not sure about your goals, then answer5 I"m rather busy with my duties and goals of
the 'ompany@ as a result, I haven"t focused much on my long8term personal goals.
6 You have goals not or very little relating to the current 7ob5 For example, you are applying
for a sales manager, but your career goal is to become the head of marketing department in
the next : years.
6 'urrent 7ob oriented career goals5 For example, you are working as a sales manager, you
goal is to become the area sales manager in the next - years and in the next : years, you will
be the regional sales manager.
.. /areer %oals0 tips:
-##./00/1.doc 2age 1 of 3 1career.net
aA You can state some of your goals as following5
6 )tudy for an <4+ certificate or other degrees?
6 4ecome specialist in the sector?
6 Bet to the title of CYD something.
Eote that long8term goals must be set for the next #8: years.
bA $hen you have identified your goals, you need to answer the following questions5
6 +re those goals suitable to the 7ob you are currently applying for(
6 +re those goals helpful to your current 7ob(
6 +re those goals helpful to the development of your current 7ob in the next #8: years(
cA ,ow to achieve those goals(
6 Identify what you have to do to achieve your goals(
6 In the next 0 months, . year, - years, what will you do(
11. $hy do you think you would do well at this 7ob(
Answers samples
Bive several reasons and include skills, experience and interest.
.. I am a person that learn quickly and perform better under pressure, am a very good team
player that motivate others in other to achieve the company"s common goals
-. $ill do well in this 7ob because I already have previous experience in the similar field. so I
will use my previous experience in this 7ob and I am interested in learning new things and
enhance my skills.
#. I believe I will do well in this 7ob because I have the relevant skills and experience. I also
have the drive, interest and determination to make a real success of this role.
11. What is your %reatest weakness?
1. Ways to answer:
a2 3irst way5 %urning your strong point into weak point.
For example5 I am a perfectionist and therefore, I rarely believe in anyone who can work as
well as me. +s a result, I am afraid to delegate important tasks to others.
-##./00/1.doc 2age : of 3 1career.net
%his approach has a weak side as that if you are not clever, you will cause the employer to
believe that you are cheating him.
b2 !econd way: )olving your weakness absolutely.
+ better approach is that you state one point which was once your weakness, but you have
done well to resolve it.
For example5 I tended to be a perfectionist, therefore I didn"t like to delegate to others. 4ut I
have found out that in order to develop the organi>ation, everyone in the organi>ation must
be experienced with many tasks and this is very good for an efficient team work.
2. !teps to answer:
6 You need to show it through your attitude and voice5 It is really your weakness. +nd, you
may also state some situations how much that weakness has caused you difficulties.
6 Bive your solution to resolve that weakness, partly or wholly.
6 )olutions to a weakness may be training, mentoring, etc
.. 4nterview ,ips "or /weakness0 question:
6 %his is a common question in any interview, so don"t try to avoid answering it.
6 Eever mentioning a weakness that relates to a crucial requirement of the 7ob.
6 9on"t try to make up a weakness.
6 9on"t say you have no weakness. Eo one is perfect, therefore, you shouldn"t say you have
no weakness.
12. Why did you leave your last $ob?
*ne of the most frequent questions in any interview is that F$hy are you leaving your last
7ob(G or
F$hy did you quit your last 7ob(G
F$hy did you leave your last 7ob(G
F$hy are you leaving your last 7ob(G
?..
-##./00/1.doc 2age 0 of 3 1career.net
1. !ome sample answers to the interview question: /Why are you leavin%
your last $ob?0
6 %here is no opportunity to promote in my current 7ob and I"m ready to face a new
challenge@
6 I have worked there for /1 years with much experience and skills. I want to be promoted
but the 'ompany do not offer me that opportunity@
6 %he company has cut down with its focus on the business line my 7ob is responsible for@
6 <y family transferred to another region, or, my current workplace is too far away from my
home@
6 <y old company often paid late and had inadequate compensation policy.
2. 5ou should avoid answers that:
6 )peak ill of your old boss, colleague, etc.@
6 %hey punished me many times for?
6 I did not complete my 7ob.
1.. $hy should we hire you(
For one, the interview question Fgive us reasons to hire youG, Fwhy should we employ youG
or Fwhat can you bring to our companyG is something that differentiates the best candidates
from the other good candidates.
%his question deals with your ability to sell yourself. %hink of yourself as the product. $hy
should the customer buy(
,ips to answer:
6 *ne of the best ways to answer this question is to make a short list of all your advantages
and create a paragraph that would point out the positive aspects that you would bring to the
new 7ob position.
6 *ne of the points that you can raise is the similarity of the 7ob profile you are aiming for at
the company to the 7ob profile you en7oyed in your previous 7ob.
6 You can also draw the interviewer"s attention to your key skills and strengths, namely H
quick learning, excellent communication skills, etc.
6 In addition, your professional ambitions should be made clear H the motivation and
dedication that you have for the profession and the opening position.
-##./00/1.doc 2age I of 3 1career.net
1#. +re you a team player(
Answer tips
%he answer is Y). %his is an open8ended question, given so you may talk about your
teamwork skills.
%eamwork skills include listening, discussing, questioning, persuading, respecting, helping,
sharing, participating, and ability to utili>e all communication channels. *ffer one of two
short .8- minute examples.
Answer samples
If you are asked the question whether you prefer to work independently or as a team, here is
the best way to answer it5
6 FI have worked in teams and independently as well. )ome 7obs match and require a
teamwork effort while others fit an individual work. pro7ect is completed in a timely and
efficient manner.
6 $hile working independently, I reali>ed that I was the complete owner of the pro7ect Ji.e.
one man pro7ectA and therefore considered this responsibility as an incentive!bonus. %hough,
I did get the company support and interacted very often with other key employees, the way I
worked helped to ensure quick pro7ect implementation as well as finding efficient solution
for any calculated risks. %herefore, I have had very good experiences working in a team as
well as working independently. F
6 FI am a great team player because I work hard to become knowledgeable in the field of my
interest, and I also love to pass on my learning"s". I don"t believe in relaying blame as it is a
easy8way out. *ne of the teamwork aspects I en7oy is a good open discussion and giving
likewise feedback and suggestions. I believe a successful team depends on the
responsibilities that each and every member takes on, not 7ust the =natural" leader who
emerges. veryone brings something to the plate.G
15. Why did you leave your last $ob?
1. !ome sample answers to the interview question: /Why are you leavin%
your last $ob?0
6 %here is no opportunity to promote in my current 7ob and I"m ready to face a new
challenge@
6 I have worked there for /1 years with much experience and skills. I want to be promoted
but the 'ompany do not offer me that opportunity@
-##./00/1.doc 2age K of 3 1career.net
6 %he company has cut down with its focus on the business line my 7ob is responsible for@
6 <y family transferred to another region, or, my current workplace is too far away from my
home@
6 <y old company often paid late and had inadequate compensation policy.
2. 5ou should avoid answers that:
6 )peak ill of your old boss, colleague, etc.@
6 %hey punished me many times for?
6 I did not complete my 7ob.
6ther use"ul $ob materials:
%he 7ob materials below can help you more5
8 Free ebook I: interview questions and answers5 http5!!ebooks.1career.net!I:8interview8
questions8and8answers8free8ebook!
8 &ist of :. call center interview questions5 http5!!call8
centerinterviewquestions.blogspot.com!-/.#!/1!:.8call8center8interview8questions.html
8 .# types of interview questions and how to face them5
http5!!iinterviewquestionsanswers.blogspot.com!-/.#!/1!.#8types8of8interview8questions8
and8how.html
8 %op ./ secrets to win every 7ob interview5 http5!!www.slideshare.net!7ohn-./#IK!top8./8
secrets8to8win8every87ob8interview
-##./00/1.doc 2age 3 of 3 1career.net