1 13; 2 C; 3 C; 4 A; 5 A; 6 C

Audio script
W = Woman; M = Man 1
Cars in general have never been a real passion or me! "o#ever$ m% o#n car is another
matter! & have three children under si'$ iheir to%s$ buggies and bi(es lo err% round$ plus an
enormous supermar(et shop to load into the boot ever% #ee(! & ma% #ave m% husband o on
month)long overseas business trips #ithout a second thought$ bul #hen m% car goes into the
garage or an aternoon! &*m lost!
2
&*ve al#a%s loved music$ but & #asn*t sure #hat & #anted to do as a career$ so & did a one)
%ear course in music technolog%! At irst$ & still #asn*t convinced it #as or me$ but once &
realised & #ould eventuall% be able to put m% o#n music together! & reall% started loving it!
+he course is a part)time one$ so once &*d mastered the basics o ho# to use the microphones
and mi'ing des($ 1 #as able to get casual #or( in a recording studio! +hat #as reall% useul
and & haven*t loo(ed bac(! & love doing #hat & do and & #ouldn*t s#ap it or an%thing!
3
,ome people sa% that shopping is a mindless (ind o activit%! Well$ & love shopping$ not or
the things & bu%$ but -ust or the un o it! ,o 1 #as pleased to read that shopping is actuall%
good or %our brain! When scientists measured activit% in the brains o shoppers$ the% ound
a lot o activit% in the important bac( part o the brain in the t#o)and)a)hal seconds that it
too( them lo choose a product! &n other #ords$ it ires up the part o the brain used in ma(ing
decisions! ,o it can*t be mindless$ can it.
4
Wl/ 0o %ou #ish %ou could learn a language or ta(e up a ne# hobb%$ but it*s too e'pensive
or there isn*t a class nearb%. A ne# trend (no#n as 1talent s#apping2 could be the ans#er!
3n toda%*s programme$ t#o listeners reveal ho# it #or(ed or them!
M/ A neighbour told me she #as having problems illing in her ta' orms$ so & oered to
help! &n return she made me a lovel% meal and no# she*s teaching me to coo(!
W2/ A riend #as helping children at a local school #ith their reading and encouraged me to
go too! & love it because 1 get a real bu44 rom seeing them improving!
5
& #ent to universit% #ith 5uite a e# alse ideas about ho# much living on m% o#n and being
a student in 6ondon #ould cost! 7eore 1 started! 1 gave mvsel a budget or ood$ rent$ etc!
and tried to stic( to it! but it didn*t #or( out! &*m araid! 1 realised that &*m 5uite uss% about
things$ li(e having the right (ind o shampoo and eating #ell$ and so it #as diicult to
economise! & ended up (eeping a careul record o ever%thing & spent$ #hich made m% riends
laugh! 8ou see$ m% mum*s an accountant and & had al#a%s complained #hen she suggested
doing that9
6
+ravelling regularl% in :urope and ;orth America or m% #or( means that & spend relativel%
little time at home! +here*s a lot o hard #or( involved$ but one o the compensations o m%
-ob is sta%ing in ive)star hotels #here the urnishings are cool and modern and the
bathroom*s out o this #orld! 7ut %ou can get tired o all that! ,o #hen it came to m% o#n
place$ + (ne#2 e'actl% #hat + #anted it to loo( li(e! & decided to tr% and create the opposite
o t#ent%)irst centur% ive)star hotel living!
Audio script ,pea(er 1/
& #or(ed as a Cit% trader or 12 %ears and reall% en-o%ed both the -ob and the liest%le
that #ent #ith it$ but in the last t#o %ears & started to #onder #hether it #as #hat & #anted to
do or the rest o m% lie! 7ecause & commuted a long #a% across 6ondon b% train$ & sa# m%
bab% son or onl% a e# minutes at the end o each da% i & #as luc(%$ and &*d spend all
#ee(end sleeping! <ortunatel%! &*d al#a%s been a saver$ and that made the decision to leave
much easier! & had a (een interest in interior design and decided to use m% savings to set up
m% o#n business!
,pea(er 2/
6ast summer$ & resigned rom m% -ob as an insurance bro(er and started a %ear)long course to
train as a #ildlie artist! 6earning a ne# s(ill #as hugel% satis%ing! 7ut &*ll never orget the
dav & #al(ed past a ver% e'pensive restaurant ne't to the college! & had dined there re5uentl%
#ith clients! ;o# & #as a student in ieans and +)shirt$ carr%ing a bac(pac(! & elt odd! &t
#asn*t that & missed it! but 1 did #onder i & #ould be able to aord to cat some#here li(e
that ever again! &*m e'cited$ although obviousl% a little apprehensive$ about the uture! 7ut &
love being outdoors and travelling around the countr%$ and ever%bod% sa%s &*m ar more
rela'ed!
,pea(er 3/
+he irst three %ears #ere ver% isolating! 7ut as m% #ie and & got used to the lie$ #e
became ver% interested in the countr%side and gre# to love it! & (no# nothing about
gardening and gro#ing things$ so taught m%sel b% reading boo(s! & no longer have to #aste
lime on commuting or long business lunches$ but m% business onl% brings in about t#o)
thirds o #hat 1 earned in m% previous salar%! 7ut then #e don*t need so much mone% to live
on! 3ur heaviest e'penses are the t#o cars$ because #e are so remote! 1 gro# all our o#n
ruit and vegetables and #e rear chic(ens to eat! We*re about => per cent sel)suicient in
summer!
,pea(er 4/
+he cit% had been m% lie! & #or(ed or a public) relations compan% #hich specialised in art
e'hibitions and so m% evenings #ere devoted to social events! +hen #ithout #arning$ & #as
made redundant! +hat made me stop and reconsider mv priorities! & realised & #as read% or a
simpler$ more en-o%able lie and decided that #ith computers$ a'es and email & could #or(
rom home$ and didn*t even need to be near 6ondon! ;o# &*ve got t#o children and so & can
t #or( ull time$ but &*m doing some mar(et research or a local hotel! &*ve no regrets; it*s a
happier$ healthier and better 5ualit% o lie or the #hole amil%!
,pea(er 5/
&*d start #or( at 6/3>a!m! and oten carr% on until midnight i there #as a big deal on! +he
pressure #as incredible! +here #as no time or e'ercise or eating #ell and & ound m%sel
becoming a ver% tense and bad) tempered person! & #as close to burning out in a totall%
unultilling liest%le! 7% sheer chance & sa# an article about ho# someone called a 1lie
coach* had changed someone*s lie! & got in touch and as a result o -ust one consultation$ she
helped me realise that &*d be much happier as a %oga teacher! &*m no# running m% o#n
health club! &t*s 5uite demanding$ but at least 1 (no# #h% &*m doing it!
Audio script
"ello ever%one! <irst o all$ a big #elcome to ;e# 8or( rom all o us here at the hotel! M%
name*s 7ob and &*m here to ma(e sure %ou en-o% %our sta% in the cit%! &*ve organised some
great guided tours or %ou$ and #e start tomorro# #ith a trip to the Museum o &mmigration
on :llis &sland! ;o# &*m going to give %ou a e# bac(ground details that #ill help %ou get
the most out o %our visit!
As %ou (no#$ millions o people came to the ?,A rom :urope in the late nineteenth and
earl% t#entieth centuries$ especiall% during the period bet#een 1@=A and 1=24 ) that*s the
%ear #hen immigration controls #ere introduced ) and :llis &sland #as the place #here the%
irst landed! +he buildings #hich immigrants had to pass through beore the% #ere allo#ed
to come and live in the ?,A$ #ere used right up till 1=54! +hen the% stood empt% until the%
#ere restored as a museum$ #hich opened in ,eptember 1==>! And that*s #here #e*ll be
going tomorro#!
8our tour o the museum begins #hen %ou step o the err% B at the ver% point #here the
immigrants stepped o the ships that had brought them on their long -ourne% all the #a%
rom :urope!
+he irst place the% passed through is called the 7aggage Coom! +hat*s #here the% pic(ed up
their bags and other possessions$ and %ou*ll be able to sec a displa% o t%pical baggage rom
the period there as %ou pass through!
8ou then go into #hat*s called the Cegistr% Coom ) -ust as the immigrants did! +his is #here
the% had medical chec()ups and intervie#s and then$ i all #ent #ell$ the% #ere allo#ed to
enter the ?,A! &magine ho# it must have elt to be so elose to %our ne# home$ but still not
be sure i %ou*d be accepted$ or put on the ne't ship home again!
7ut most people #ere accepted$ and it*s incredible$ but 1>> million Americans can trace their
amil% histor% in the ?,A to a man$ #oman or child #ho passed through this room! And
42>$>>> o them have their names #ritten on #hat is (no#n as the 1Wall o "onor* #hich
%ou can see at the museum!
& things #ere real bus%$ or i there #as a problem$ the ne#comers might have to spend a e#
da%s on the island$ and the ne't place %ou see on the guided tour is the sleeping area$ (no#n
as the 7un( Coom$ and then ater that #hat*s called the "earing Coom ) that*s #here people
#ho*d been reused entr% could have their case heard b% a -udge!
+he museum also has three theatres! +heatre 1 is a movie theatre and &*ve reserved tic(ets or
%ou to see the 3>) minute movie called "ope and <ears! &n the movie$ %ou*ll see immigrants
telling their o#n stories o ho# the% pulled up their roots in :urope and came to live in the
?,A! ;e't door$ in +heatre 2$ there*ll be the chance to see the pla% called <!llis &sland
,tories$ #hich also lasts 3> minutes! +his pla% eatures t#o immigrants and one immigration
oicer and it*s based on real)lie intervie#s recorded at :llis &sland! We haven*t made
reservations or the pla%$ but it begins at 11/1> a!m! and there*ll be plent% o time to see it i
%ou*d li(e to!
3r %ou might #ant to visit the 3ral "istor% 6ibrar%! +he :llis &sland 3ral "istor% Dro-ect has
collected recordings o irst)hand accounts o people*s e'periences at :llis &sland$ and %ou
can listen to some o these on a computer s%stem #ith 2> individual listening stations!
And i there*s still time ater that$ #h% not visit the e'hibition called +he Deopling o
America #hich is located in the old tic(et oice #hich #as across the #ater rom the old
railroad station! +his e'hibition places :llis &sland in the conte't o 4>> %ears o ;orth
American immigration histor%!
,o$ all in all$ it loo(s li(e being a great lour !!!
E = Eennie; M = Malcolm
E/ &n toda%*s programme$ #e*re tal(ing about challenge and endurance! With me in the studio
is someone #ho (no#s all about those 5ualities and ho# to ind them in %oursel$ the
champion ro#er Malcolm Drice! Malcolm$ #elcome!
M/ "i!
E/ ,o #hal*s the secret i %ou*re going to push %oursel to the limit. ll can*t all -ust be
ph%sical strength and itness!
M/ Well$ Eennie$ man% people these da%s do push themselves to the limit$ ph%sicall% and
mentall% to achieve their goals$ and not onl% in competitive sports! 8ou (no#$ it could be a
#av o raising mone% or a charit%$ or iust achieving something or personal satisaction!
7ut$ #hatever %ou choose to do! #hether it*s climbing a mountain$ running across a desert or
#inning a sailing race$ there*s a lot o hard #or( involved to get %oursel in lop ph%sical and
mental shape$ and success onl% comes through thorough training! +hat*s the same #hether
%ou*re
an 3l%mpic champion$ or -ust someone ta(ing part in the local un run!
E/ 7ui %ou*ve got to be it to start #ith$ haven*t %ou.
M/ Well$ ph%sical strength is part o it! 1 don*t thin( &*d have gone into ro#ing i & didn*t
have the ph%sical build or il! 7ut #hen %ou*re nearl% t#o metres tall and #eigh 1>> (ilos$
there*s not much chance o being a champion -oc(e% or a sprinter! 7ut &*m sure that &*d still
have e'celled at something$ even i &*d been shorter and slimmer$ because that*s -ust in me as
a person!
/ ,o$ it*s partl% ps%chological then.
M/ Well$ & suppose it is$ %es! & %ou*re involved in sport as a (id$ then the training becomes
part o %our lie$ and %ou learn a (ind o strateg% or success$ #hatever it is %ou*re tr%ing to
do! 7ut ihcrc*s no reason #h% someone #ho starts doing ph%sical activit% as an adult
shouldn*t ind the same level o motivation!
E/ As long as %ou have a goal !!!
M/ :'actl%! 8ou need to ma(e sure %ou*ve got something to aim or$ and it has to be
something #hich %ou reall% can achieve$ that*s #ithin %our capabilities$ but o course it*s
also got to be a challenge or else %ou*ll have nothing to #or( to#ards!
F/ And #hat about i %ou*re tr%ing reall% hard$ but -usl not getting an%#here.
M/ Well$ it could be that %ou*ve set %oursel the #rong goals$ or il could -ust be impatience!
+he important thing is to aim to ma(e progress in small stages/ each #ee( %ou should be
getting closer to %our target! 7ut i %ou e'pect too much$ too soon$ %ou*re almost bound to be
disappointed!
E/ ,o (eep at it.
M/ 8es$ but var% %our schedule$ t %ou do the same things ever% da%$ %ou*re tempted to ma(e
comparisons too soon! Apart rom an%thing else$ training becomes tedious i there*s no
variet% in it! And %ou need lime o rom it too! At least one da% a #ee($ do something else$
something completel% unrelated!
E/ ,o$ don*t #orr% too much about ho# it*s going.
M/ +here*s no point in doing that! 8ou need to revie# %our goals regularl%$ so that %ou (no#
#hether %ou*re getting itter or aster or stronger or #hatever! 7ut %ou should also be able to
rela' and en-o% %oursel$ other#ise #hat*s the point. +hat*s #h% short)term goals are useul!
8ou (no#$ or e'ample$ &*m going to be running ive miles a da% in t#o months* time$
although m% ultimate goal might be running a marathon ne't %ear!
E/ 7ut %ou*ve got lo have one clear goal ) li(e that marathon!
M/ +hat*s right$ and riends can be useul too! +raining #ith a riend means that %ou*ve got
someone to share the ups and do#ns #ith$ and it*s also much harder to give up i there*s
someone else involved! +o be honest$ training can be a lonel% business$ and there #ill be
setbac(s$ and so vou need lo enlist the support o those around %ou!
E/ Malcolm$ than( %ou! 7ut don*t go a#a% because ater the ne#s$ #e2ll be tal(ing about ho#
lo prepare or the big da%!!!
Audio script
DC = Dresenter; 6 = 6illian
DC/ &n toda%*s programme$ #e*re tal(ing about aces and
#hat the% can tell us about a person*s character! &n the studio is 6illian ,cott #ho*s #ritten a
boo( about the s(ill o ace)reading! 6illian$ #elcome!
6/ "i!
DC/ ,o is this idea that %ou can tell a person*s character rom the shape o their ace a ne#
theor%.
6/ 3h no$ it goes bac( centuries actuall%$ but it*s onl%
no# that people are stud%ing it more seriousl%! +he idea has reached us in :urope via
Australia and ;e# Gealand$ but the s(ill #as originall% developed in China! & go into this in
some detail in m% boo(!
DC/ And the boo(*s called !!!.
6/ Well$ it too( a long time to ind a title! & #anted to
call it <ace to <ace$ but apparentl% there*s alread% a boo( #ith that title$ so that #asn*t
allo#ed! &n the end$ someone suggested +he ;a(ed <ace$ #hich sounded good because &
#anted to ocus on things #hich ever%one can see$ but #hich #e tend not to notice! ,o #e
#ent or that!
DC/ And the boo( begins b% describing ho# the ace #or(s$ doesn*t it.
6/ 8es$ or e'ample there are 14 bones in the ace #ith
around =5 muscles #or(ing around them! +his means that #e can do all sorts o things #ith
our aces$ revealing a great deal about ourselves in the process$ because our aces are
changing all the time as #e spea($ as #e react to#ards the #orld around us!
DC/ And can %ou observe this in %our o#n ace.
6/ Well$ %es$ 1 mean #hen people loo( in a mirror$ the%
tend to adopt a particular acial e'pression$ the one the% thin( loo(s best! +he% tr% to do the
same thing #hen posing or photographs$ but usuall% #ithout success because %ou can*t
actuall% see #hat %ou loo( li(e till later! +hai*s #h% people are al#a%s sa%ing21 loo( a#ul in
that photo$* #hen to the rest o us the% loo( perectl% normal! And o course$ seeing %oursel
on video can be 5uite an uncomortable e'perience$ because then %ou see all %our changes o
e'pression and so on!
DC/ And then some people thin( the% have a best side$ don*t the%$ #hich the% al#a%s turn
to#ards the camera.
6/ +hat*s right! And$ o course$ each side is al#a%s
dierent! &t*s a act that*s pu44led scientists or %ears$ bul it is true! ,ome ace)reading
e'perts sa% that people generall% #ant to sho# the right side o their ace to the #orld$
because the% eel the let is the personal side$ %ou (no#$ the% #ant to (eep it to themselves!
DC/ Ceall%. And #hat character traits can %ou see in people*s aces. Hive us some e'amples$
things #e could loo( out or!
6/ Well$ good managers generall% have #ide aces #ith
the chee(bones #ide apart$ #hich is meant to indicate a strong desire to achieve things and
meet targets!
DC/ 3I! An%thing else.
6/ 3ther good signs or success at #or( are a strong
chin$ #hich represents determination$ and o course the shape o the lips has long been
associated #ith that as #ell!
DC/ Cight! 7ut #hat about i %ou don*t loo( li(e that.
Can %ou ma(e the most o #hat %ou*ve got$ in a -ob intervie#$ or e'ample.
6/ 8es$ %ou certainl% can$ and o course #omen
especiall% tr% to do this! +he irst thing to remember is that %ou should loo( people straight in
the e%e #hen %ou spea($ even i it means moving %our chair! ,ome people use ma(e)up or a
ne# hair)do to emphasise or pla% do#n certain acial eatures$ but it*s best to get proessional
advice because too much$ or badl% applied ma(e)up$ or e'ample$ #ould be a mista(e! &t
actuall% puts people o!
DC/ ,ure!
6/ 7ut basicall% it*s more a 5uestion o ho# %ou behave
at intervie#s! & %ou*re tense$ %our ace is li(el% to loo( tight and unrela'ed and people #ill
thin( that*s also %our character! Whereas i %ou (eep nodding and smiling to sho# that
%ou*re reall% interested in #hat the%*re sa%ing$ people tend to li(e %ou better!
DC/ +han( %ou 6illian! And i %ou*d li(e to bu% 6illian*s boo($ it*s
6istening p!56 2a
&7; 2 7; 3 C; 4 C; 5 A; 6 7; A A
Audio script
DC = Dresenter; D = Deter
DC/ 6ast %ear$ in a television series called <a(ing it$ various people #ere given our #ee(s to
learn the s(ills o a ne# proession! Deter "arris$ a painter and decorator rom 6iverpool$ #as
one o them and he -oins me in the studio toda%! Deter$ #elcome!
D/ "i!
DC/ ,o #h% #ere %ou selected to ta(e part in the programme$ Deter.
D/ Well$ one da%$ & got a phone call rom someone as(ing me i &*d li(e to ta(e part! +he%*d
called lots o decorating companies all over the countr% loo(ing or someone #illing to spend
our #ee(s learning to be an artist$ %ou (no# instead o painting #alls and doors$ %ou*d learn
ho# to do abstract art! And the cameras #ould be there to see ho# %ou got on! 7ut the%
couldn*t get an%one to volunteer! At irst$ & thought it must be one o m% riends pla%ing a
-o(e on me$ so & laughed and put the phone do#n!
DC/ Ceall%9
D/ 7ut ortunatel%$ the% called hac( and gave me a number at the television compan% #here &
could call them and that*s #hen 1 realised it #as or real!
DC/ ,o #hat did %our riends thin(.
D/ +he% thought it #as unn%$ because & (no# nothing about art but & thin( the% admired me
or giving it a tr%! 7eore the ilming started$ 1 #ent do#n to the local art galler% #ith them
to have a loo( at some abstract art! +o be honest! & thought it #as all a load o rubbish$ but &
still #asn*t convinced that &*d actuall% be able to do it!
DC/ ,o #hat happened. "o# did %ou learn.
D/ Well$ at irst$ & actuall% ound it e'citing because & never (ne# #hat #as happening rom
one da% to the ne't! 7ut basicall%$ & had lessons! And o course & ound it #as harder than
%ou*d thin($ especiall% #ith the cameras #atching! 7ut the #orst bit #as having to ilm
#hat*s called a video diarv ever% evening sa%ing ho# the lessons had gone and ho# & #as
eeling!
DC/ 7ut %ou en-o%ed it.
D/ & began to see that there reall% is something behind abstract art! Deople loo( at a painting
and sa% 1What is it.* or 1&t*s -ust a load o paint thro#n about$* but actuall% there*s a lot more
to it than that! 1 thin( people laugh at things the% don*t understand sometimes$ but that
doesn*t mean it*s no good! +he artist #ants vou to thin($ %ou (no#$ #hich can be hard #or(9
DC/ Absolutel%!
D/ +hen$ one da%$ 1 #as -ust painting reel%$ %ou (no#$ e'perimenting$ and suddenl% &
realised that #hat &*d painted loo(ed li(e a #heelchair! &*d had a ootball accident as a child
and & couldn*t #al( or a #hile! &t #as a rustrating and rightening time or me! ,uddenl% all
those eelings came bac( to me! &t #as so une'pected$ and & realised that a part o me #as
coming out in the painting! &t reduced me to tears!
DC/ 0id other people see the #heelchair.
D/ & don*t thin( so$ but unnil% enough that #as one o the pictures that #ent through to the
inal programme! +he idea #as that m% paintings #ould be sho#n in a galler% alongside lots
o real artists* #or($ and a panel o e'perts #ould tr% and sa% #hich ones #ere mine! &t #as
all part o the idea o the television programme! An%#a%$ & #as airl%
determined to prove that & could do it! &!ots o people #ere surprised #hen three out o our
e'perts ailed to spot #hich paintings #ere mine! 7ut & #as delighted!
DC/ ,o no# %ou*re an artist.
D/ ,ort o$ %eah! Actuall%$ since the sho#$ &*ve sold about 15 paintings #hich has impressed
m% amil% more than an%thing! And & thought the other artists #ould reall% hate me$ because
the% ind it so hard to sell their #or($ but the% #ere ine! ;o! the onl% people 1 didn*t li(e
#ere some o the people #ho bought m% #or(! +he% onl% seemed to be interested in ho#
much it #ould be #orth in the uture!
DC/ Deter$ than( %ou!
6istening p!66
2
C; 2 7; 3 C; 4 7; 5 A; 6 7; A A; @ C Audio script
D = DC; W = Woman; & = &ntervie#er; H = Hraham;
M = Man; ;C = ;e#sreader; 0r 7 = 0r ,la(e
1
DC/ & nice$ decent$ ordinar% ood seems a bit boring and tasteul$ #hat about a light serving
o cornla(e
omelette #ashed do#n #ith tomato)and)banana soup and a glass o delicious Depsi and
mil(. Ater dinner$ %ou can en-o% coee #ith a slice o cheese in it! +here are recipes or
each o these culinar% insults
and several hundred more ) on the aptl% named #ebsite$ ?tterl% 3utrageous Cecipes!
7ut the trul% ama4ing thing about these concoctions$ #hich the site*s editor has collected
rom the thousands that #ere sent in$ is -ust ho# man% o them contain peanut butter B
#ho*d have thought it #as so versatile.
2
W/ & don*t eat much meat! & mean$ %ou haven*t got the real taste #e #ere brought up on$
because the ood is so heavil% processed no#ada%s! 7ut &*m hardl% a vegetarian$ either$
although & do get through more ruit than & used to! 7ut %ou can*t get b% on that alone$ can
%ou. & don*t thin( that vegetarians are an% healthier than me actuall%! &t*s usuall% voung
people! li(e m% granddaughter$ #ho go #ith it or a couple o %ears to be li(e their riends$
but it*s not because the%*re reall% against meat on principle or an%thing$ so the% don*t (eep it
up!
3
&/ What do %ou thin( about the large)scale commercial
production o organic ood.
W/ Well$ #hat & sa% is that #hen #e bu% ood rom people #hom #e (no# and #ho are
producing it locall%$ #e*re ma(ing an investment in our culture$ #hereas #hen #e*re bu%ing
it rom a big supermar(et chain or ood corporation$ even though it*s in the organic section
o the supermar(et and carries an organic label$ it*s not the same (ind o investment! 7ut to
be honest$ it*s certainl% better than bu%ing rom somebod% #ho*s not ta(ing carc o the land
at all$ so it*s a step in the right direction!
4
DC/ ,o Hraham$ #hich o these series #ould %ou recommend or this cit%.
H/ Well$ 1 suppose &*d go or +he ?ltimate Huide i & had to choose one$ although &*m rather
disappointed b% it! 1 have no argument #ith the #a% the cit% is described and the la%out is
clear! 7ut apart rom one or t#o e'cellent diagrams$ %ou couldn*t call the boo( #ell)
illustrated! +he other t#o have lovel% photograph%$ but this one loo(s a little lat and gre%!
;o$ it*s the clear and precise inormation about restaurants #hich reall% ma(es +he ?ltimate
Huide stand out$ because i %ou*re reall% going to use a guideboo($ that*s #hat %ou need!
5
W/ Which pi44a do %ou #ant. +here*s Margherita$ or <our ,easons!
M/ & al#a%s go or the plain one #hen &*m eating out$ because until the% bring it$ %ou don*t
(no# #hat the topping*s li(e!
W/ 0on*t be dat$ <our ,easons al#a%s has the same things on it$ it*ll be li(e the ones 1 bu%
in the supermar(et!
M/ Mmm! +his advertisement doesn*t tell %ou much! +he good thing about going to a
pi44eria is that there #e*d be able to see #hat people at other tables #ere having!
W/ 6oo($ it*s going to ta(e them hal an hour to deliver it$ so i vou #ant a pi44a$ #e*d better
get on the phone and order one!
6
DC/ 0o %ou eel that %our current -ob doesn*t allo# %ou to ulil %our potential. & so$ %ou are
not alone! According to a recent surve%$ nearl% hal o all u!ll) and part)time #or(ers eel the
same #a%! +ime or a change. A lot o people seem to thin( so! &n the ?I$ more than one
million people a month loo( or -obs through recruitment sites on the &nternet! With such
demand$ it*s not surprising that sites #hich aim to put -ob hunters together #ith -ob oers
have sprung up in their thousands!
A
;C/ ,cientists at a #ee()long conerence in
7irmingham have been served smo(ed salmon lavoured ice cream #ith ever% meal in an
attempt to persuade them that savour% ice cream could be the ood industr%*s ne't big
mar(eting opportunit%! 0r +on% 7la(e$ the scientist behind the e'periment e'plains/
0r 7/ 8our brain is conditioned$ #hen %ou see
something that loo(s li(e ice cream$ to e'pect the s#eet and ruit% taste that ice cream
usuall% has!
+o changc that$ %ou have to educate people to tr% things several times! &n m% research$ &*ve
sho#n that ater about eight helpings$ %our brain ad-usts and %ou begin to get a taste or it!
&*m hoping that commcrcial interest #ill no# ollo#!
@
W/ &*m tal(ing to the ches all the time! & am a ver%
important critic or the restaurant$ but the sta have also got ver% good at it loo! +here*s a
constant atmosphere o in5uir% and constructive criticism #ith regard to the ood #e serve!
&t*s not about consistenc%! &t doesn*t have to be the same rom da% to da%! 8ou (no#$ one
che*s bean soup is going to be ver% dierent rom another*s$ because one o them is coming
rom an &talian vie#point$ the other rom an &ndian one$ or #hatever! 1 eel all the time that
&2m having this collaboration #ith some real perectionists ) and %ou (no#$ that*s reall%
stimulating!
2
1C; 2 <; 30; 4 A; 5:
Audio script ,pea(er 1/
&t used to be unn% having a t#in sister at school!
Deople #ould mi' us up$ #hich #as a laugh! ,ometimes #e #ouldn*t bother to correct them$
but #e never actuall% misled an%one intentionall%! 7ut #e never thought the same #a% about
things and #e used to argue at least once a dav! We even had ights$ too! ,haron*s bossier
than me$ but &*m ph%sicall% stronger$ so &*d normall% #in! We #ere both iercel%
independent$ but that didn*t stop people either bu%ing us identical birthda% presents$ #hich
#as dull$ or one to share bet#een us$ #hich #as a recipe or disaster9 & didn*t mind$ but it
used to inuriate her!
,pea(er 2/
& used to en-o% sharing a bedroom #ith Iatie because it #as our o#n private space #here #e
could go and be alone! We did argue no# and again$ and #c had dierent ideas about music
and clothes$ but &*d deinitel% sa% #e #ere closer than normal sisters #ould be! +here #as a
real bond bet#een us B even though she didn*t al#a%s (eep m% secrets #hen & as(ed her to$
so & could never trust her a hundred per cent! :ven no#$ people tend to as( us to do things
together$ li(e being lo#er girls at a #edding recentl%! & al#a%s eel part o something #hen
Iatie*s there$ #hich is nice!
,pea(er 3/
According to m% mum$ 1 #as surprised #hen she told me that :mil% and & #ere identical
t#ins! 1 must have been about si' at the time$ and & hadn*t reall% thought about it beore$ but
& #as happ% enough! As (ids$ :mil% and 1 #ere ver% much in tune #ith each other! &t made
me eel special! We*d have the same ideas about most things ) clothes$ music$ bo%s ) and
although #e al#a%s tried to be individuals$ it never reall% #or(ed because #e #ere a team!
:ven no#$ :mil% is the irst person &*ll turn to i &*m eeling do#n because & (no# & can rel%
on her!
,pea(er 4/
al#a%s ound it hard being a t#in because it meant & had to share ever%thing )
including a bedroom9 &*m the oldest b% ten minutes$ but people iust lumped us together! We
both had our o#n tastes in clothes and #e*d do our hair dierentl%$ but people still got us
conused$ #hich used to irritate me a lot! Although #e spent most o our time together$ Am%
#as never m% best mate or an%thing! &*d tal( to m% other riends more than 1 chatted to her
because the% tended to listen to me more! :ven no#$ compared to me$ she*s rather a 5uiet
person$ and & suppose that #as #h%!
,pea(er 5/
Compared to me$ 6uc% #as reall% mess% as a (id and it drove me mad! &t #ould al#a%s be
me #ho had to tid% up our bedroom because she*d let her clothes all over the loor! 6uc(il%$
#e didn*t have lessons together at school and #e tried to (eep out o each other*s #av!
Hoing shopping together #as a real pain because #e never #anted the same things! :ven
no#$ &*m happiest in +)shirts and casual trousers$ #hilst she preers dressing up in s(irts and
dresses! We*d onl% reall% get on #hen #e used to gang up on our older brother$ Eamie$ #ho
#e had re5uent disagreements #ith!
3
A lumped$ conused$ irritate; C argue$ ights;
0 tunc$ ideas$ leam; : out o$ #a%; < (eep$ secrets
6istening p!@6
2aJb
C; 2 A; 3 A; 4 7; 5 C; 6 C; A 7
Audio script
DC = Dresenter; M ) Mand%
DC/ M% guest toda% is Mand% Dagham$ #ho ive %ears ago #on a million pound pri4e ater
bu%ing a single lotter% tic(et! Mand%$ it must have been an incredible moment!
M/ Well$ at the time it #as #onderull% e'citing$ o course! Although &*d bought 6he
occasional tic(et beore$ &*m not someone #ho usuall% gambles$ so it #asn*t as i &*d been
building up m% hopes or an%thing! & #as -ust standing in a ne#sagent*s shop #ith m% riend
6ouise #ho used to bu% a tic(et ever% #ee($ and she iust said/ 1Ho on! bu% one$ vou never
(no#$ %ou might be luc(%* ,o that*s #hat & did!
DC/ ,o ho# did %ou eel #hen %our number #as read out on the television.
M/ Well$ & #asn*t even #atching$ & #as helping m% mum in the (itchen! &*d said to m% dad$
%ou (no#$13h chec( this tic(et or me$ #ill %ou.* and he*d laughed and said something
about 1#asting m% mone%*! And then a e# minutes later$ he #al(ed slo#l% into the (itchen$
as #hite as a sheet! & mean some people #ould*ve been -umping up and do#n and shouting$
but he #as sort o speechless! ,o it #as a e# minutes beore #e realised #hat had happened!
DC/ And #hen %ou did.
M/ Well$ #e didn*t (no# #hat to do at irst$ but %ou (no#$ ever%one at 6he +K station #as
ver% (ind$ and helped us to cope! +hen$ 1 #ent up to 6ondon to collect the che5uc and so had
m% photo in the ne#spapers$ although + never tal(ed to an% reporters! 7ut that*s #hen all the
problems started! 1 mean$ i &*d (no#n! &*d have insisted on (eeping m% privac%$ but 1 #as
-ust too thrilled to thin( straight$ &*m araid!
DC/ ,o it #as a problem$ ever%bod% (no#ing.
M/ 3h %es! & mean$ suddenl%$ #e had phone calls rom cousins #e hadn*t heard rom in
%ears$ #hich #as nice in a #a%$ and all sorts o people & didn*t (no# started coming up to me
in the street or a chat and
thought/ 1Hosh$ this is #hat it must eel li(e to be rich and amous$* becausc %ou don*t
(no# #hether people reall% li(e %ou or not! ,o that*s #hen & started to have doubts about it
all!
DC/ & see! ,o did people as( %ou or mone%.
M/ ;ot riends and amil%$ no! & bought presents or all the people 1 elt close to$ including
the riend$
6ouise$ #ho &*d been #ith #hen & bought the tic(et
& bought her a reall% nice nec(lace$ but & lost her as a riend! ,he #as -ealous$ &
suppose$ because it could so easil% have been her$ an%#a% she #as ver% nice about it$ but #e
-ust drited apart! & thin( she -ust didn*t #ant to be #ith me an%more! 7ut the #orst bit #as
the begging letters!
DC/ 0id nobod% #arn %ou about that.
M/ 3h %es$ #e*d been told to e'pect them$ but it #as still upsetting! Deople &*d never heard
o started #riting me letters$ telling me all these terribl% sad stories$ and as(ing me or
mone%! & mean the lotter% people said/ 1+he%*re mostl% untrue$ thro# them a#a% ) don*t even
open them$* &*m sure the% #ere right$ but & read them nonetheless! And there #ere so man%
that it reall% began to get me do#n! 1 mean
didn*t regret #inning the mone%$ but & did begin to thin( that it #asn*t air that 1
should have it! And that*s #hen & made m% decision!
DC/ +o give it a#a%.
M/ ;ot all o it! & bought the things 1 #anted to bu% ) a
house$ a car$ all the things people spend hal their lives #or(ing or$ so &*m certainl% eeling
the beneit o it no# ) and there*s still a bit in the ban(! 7ut about hal o it$ & gave to charit%!
And & told ever%one #hat & #as doing$ %ou (no#$ gave ne#spaper intervie#s$ let the #hole
#orld (no# that & #asn*t enormousl% rich an%more$ & #as -ust m%sel
and ortunatel%$ & have no regrets!
DC/ Mand%$ than( %ou or -oining us toda%!
2
& +he ,ervice Huide; 2 name; 3 greet; 4 smile;
red lag; 6 LnonF smo(ing; A car; @ #a(e)up call;
blue arro#; 1> ta'i
Audio script
3I$ 1 don*t #ant to spend too long on this$ but #e*ve got 5uite a e# ne# members o sta
#ith us this month$ and some o %ou #ho*ve been here a #hile are going to be ta(ing on ne#
duties! ,o the purpose o this meeting is -ust to 5uic(l% run through some o the training
points that can gel orgotten in bus% periods! +he%*re all #ritten in this boo(let called +he
,ervice Huide #hich %ou all have a cop% o$ but &*ll -ust remind %ou an%#a%!
<irst o all &*d li(e to tal( about the Ceception des(! ;o# #hether %ou*re actuall% staing the
des( or not$ most o %ou #ill #or( in Ceception at some time or another$ and in bus% times
an% o %ou ma% be as(ed to help out there$ so it*s imperative that %ou (no#$ not -ust the basic
procedures$ but also our customer service polic%!
+he compan% regards the Ceception des( as one o the most important places in the hotel!
&t*s #here people arrive$ #here ihe% have direct contact #ith sta$ and #here the% go i ihe%
#ant help$ or i the% #ant to
complain!
,o irst and oremost$ remember the three golden rules/ <irstl%$ i %ou can$ al#a%s address
guests b% name ) this is 5uite oten #ritten on credit cards and boo(ing documents$ or l%pe in
the room number and it*ll come up on the screcn!
,econdl%$ it*s important not to (eep people #aiting! & %ou have to$ greet them and apologise
or the dela%$ tell them ho# long %ou*re going to be; an%ihing rather than -ust ignoring them
as the%*re #aiting!
+hirdl%$ remember to smile$ no matter ho# tired or harassed %ou*re eeling or ho# horrid
guests might be! We*re there or them and #e #ant them to eel #elcome$ #hoever the% are!
;o#$ most guests have t#o main points o contact #ith the Ceception des(! When the%
chec( in and #hen the% leave! ,o &*ll go through those t#o procedures in detail! When guests
irst arrive$ chec( #hether or not the% have a boo(ing ) most #ill have ) and the list o guests
e'pected #ill sho# up on the screen #ith their room allocation! Chec( this irst! Coom
allocations change according to #hen departing guests chec( out and ho# this its in #ith the
cleaning rota! ,o ma(e sure that there is a red lag against the room number on screen as this
#ill indicate that cleaning is complete and the room is ree! Most rooms are non)smo(ing$
and an% guests re5uiring a smo(ing room #ill usuall% need to have boo(ed this in advance )
chec( this #ith them and ma(e sure the room allocated is correct!
7eore handing over the (e%$ there are a number o other 5uestions to as(! <irstl%$ establish
#hether the guest has a car in the underground par(ing area and$ i so$ ma(e a note o the
registration number! As( or the guest*s credit card and ta(e an imprint$ e'plaining that this
is a deposit against pa%ment! And inall%$ chec( #hether the guest re5uires a #a(e)up call in
the morning and enter ihe details in the database! +hen$ i all is #ell$ hand over the room (e%$
and call a porter to sho# the guest to the room!
,o that*s chec()in! Although there are bus% periods or this$ it*s not as bad as chec(ing out!
Most people chec( out -ust ater brea(ast and this is #hen 5ueues can occur! <or normal
chec(ing out$ the main thing is to ma(e sure that there arc no outstanding room service$ bar
or restaurant accounts! A blue arro# #ill appear on the screen i this is the case$ or a green
lag i there are no other pa%ments to go on the bill!
Cemember that guests #ho are leaving oten as( or inormation about the hotel and ma% as(
%ou to boo( a ta'i or them! ;o matter ho# bus% it gets$ %ou must tr% to be as helpul as
possible because ho# the% #ere treated on departure oten leaves a lasting impression on
people!
;o# & hope %ou*re all amiliar #ith the procedure or settling accounts !!!
3
b; 2 e; 3 a; 4 d; 5 c
2aJb
A; 2 A; 3 C; 4 7; 5 C; 6C; A A; @ 7
Audio script
W = Woman; M = Man
1
&t*s not unusual to eel angr% or be at the receiving end o someone else*s temper several
times a da%$ especiall% at #or(! ?nderstanding #hat triggers an angr% response$ #hether in
%oursel or in others$ helps %ou to avoid upsetting situations$ ho#ever$ and this means %ou*re
less li(el% to become a victim o vour emotions! +here are plent% o courses in conlict
management #hich can help %ou/ -ust tr% a 5uic( search on the #eb to ind one! 7ut$ i
dealing #ith ihe general public is part o %our -ob$ do encourage %our emplo%er to ta(e
responsibilit% or this training! Ater all$ it*s as much or their beneit as %ours!
2
sta%ed in an e'pensive hotel last autumn and had a couple o minor complaints about
the service! <or once$ there #asn*t one o those irritating eedbac( orms to ill in$ so & #rote
a letter once & #as home$ pointing out m% dissatisaction and sa%ing ho# things could be
improved! While the original aults #ere not serious enough to ma(e me mad$ #hen the hotel
ailed to respond to mv letter! 1 did get cross! ,o & called to see #h% the letter had been
ignored$ and the e'traordinar% response rom the voice at the other end #as/ 1Was it clear
that %our letter needed a repl%.* & #as speechless!
3
+he directness and honest% o children can be a source o deep embarrassment to their
parents! Children lac( the abilit% to be tactul$ oten hurting the eelings o ageing relatives
b% coming out #ith things li(e$ 1&*ve alread% got three o those$* #hen the% open a present!
7ut #ouldn*t it be great to sav #hat vou reall% eel sometimes. 1 put it to ps%chologist
+amara <enton that perhaps i onl% #e could ac5uire a little o that childish directness and
care a little less about #hat people thought o us$ #e*d be ar better o!
4
M/ "ere #e are$ the restaurant*s -ust through this door#a%!
W/ 3h dear! +here*s onl% a couple o people in there! & don*t (no# i 1 anc% that! 6oo($
there*s something 1 #ant to tal( to %ou about$ but it*s personal ) & don*t #ant an%one else to
hear! +he% don*t even have anv music! Can*t #e go some#here livelier.
M/ All right! &s it something serious.
W/ &*ll tell %ou #hen #e*re sitting do#n! "o# about the pi44eria opposite the station. At
least the%*ve got piped music!
M/ 8es$ 3I ) i that*s #hat %ou preer!
5
6aughter occupies a special place in human social lie and it*s a ascinating eature o our
biolog%! ,cientists have studied all (inds o emotions and behaviour$ but e# have done
research into laughter! Henerall% #e associate laughter #ith pleasure$ happiness and iov! but
in some cultures it is also a sign o embarrassment or even ear! &n act$ onl% 1>)2> per cent
o laughter is a response to humour! Most o the time it*s a message #e send to other people )
it can be communicating a -o%ul mood$ a #illingness to be riends !!! but it can also be
un(ind$ and o course$ %ou can al#a%s tell i it is!
6
&t all started in a second)hand boo(shop #hen & spotted a cop% o <iona "arrold*s 17e %our
o#n lie coach*! &t #as less than a pound and & thought it #ould be a laugh to read a sel)help
boo( B something to chat to m% riends about! +he riendl% orange cover promised to sho#
me ho# to ta(e control o m% lie and achieve m% #ildest dreams! 7ut$ the truth is! #ith a
e# eas% e'ercises and a e# upliting #ords$ that boo( has helped me eel that & can ta(e on
the #orld! & (no# people #ill smile at this$ but & have nothing but praise or it!
A
3 course 1 love the club! &t #as part o m% lie or 2> %ears and 1 #ish them nothing but
success$ but &*m moving on! &*ve got a place to stud% or a sports science degree and & start at
the end o the month! &t*s a three)%ear course and &*m loo(ing or#ard to it immensel%
because it sounds li(e un! Who (no#s i &*ll go bac( into ootball at the end o it. &*m an
optimist$ so & ma(e a point o never saving never$ but that*s #hv mv hori4ons have no limit!
@
& hadn*t intended to bu% another car! Ater all the trouble &*d had #ith the previous one$ & said
&*d settle or public transport in uture$ ho#ever inconvenient it #as! +hen & sa# 7ets%! ,he
#as par(ed outside a riend*s house$ #ith 1<or ,ale* #ritten in the #indo#! 25 %ears old$
light blue and irresistible! 3ther cars are aster$ #armer$ more economical and easier to drive$
but iust #al(ing past mine ma(es me smile$ and #hen & turn the (e% and hear the purr o her
engine$ #ell !!! &*m 5ueen o the road!
DC = Dresenter; 6 = 6aura
DC/ M% guest toda% is the novelist 6aura Ceddington$ #hose last novel$ +he 6ost 0ream #as
an international best)seller! 6aura$ did %ou al#a%s #ant to #rite.
6/ &*ve al#a%s been interested in boo(s$ although not necessaril% :nglish 6iterature$ because
m% degree #as actuall% in modern languages! Cut & al#a%s thought it #ould be #onderul to
be a #riter! 7ut & also (ne# it*d be ver% time)consuming and & didn*t see that as a good
career move #hen & #as %ounger! + considered -ournalism$ even publishing$ but in the end &
got a good -ob as a teacher$ and that tended to come irst! ,o this ambition to be a #riter #as$
sort o$ on hold #hilst & did other things!
DC/ 7ut no# %ou*re so successul$ don*t %ou regrel not starting earlier.
6/ &n a #a%$ but ma%be novelists shouldn*t #rite until
the%*ve had a bit o e'perience o the #orld! 7eing out at #or($ %ou meet all sorts o people$
sec ho# the% behave in dierent situations! & loved it and ound it ver% satis%ing$ but also
ver% e'hausting! Ater t#ent% %ears$ &*d had enough! +hat*s #hen 1 decided to tr% m% hand
as a #riter$ because & #as loo(ing or a ne# challenge!
DC/ ,o did %ou -ust sit do#n and start #riting one da%.
6/ Well$ m% irst thought #as that & needed to ma(e a
living$ so 1 tried romantic iction ) #ithout success & might add! & thought it #ould be eas%
mone% because those novels sell in their millions! 7ut$ although 1 made up some great
characters$ the stories didn*t #or( #ell! 1 -ust hadn*t ound the right thing$ and so m% #or(
#asn*t published! &t too( something a little deeper and dar(er$ + suppose$ to bring out m%
talent as a #riter!
DC/ A historical thriller! "o# did %ou get the idea or that.
6/ &*ve al#a%s loved histor% and & could see rom other
novels that #ere doing #ell that the histor% o science interested people! &*m a an o
astronom% m%sel and &*ve al#a%s read #idel% on the sub-ecl! & #as loo(ing through m%
boo(s one da% #hen & came across the stor% o a man #ho thought he*d ound a ne# planet! &
realised this #as going on at about the same time as a amous murder case in 6ondon! ,o &
thought & could mi' the t#o stories together to ma(e a sort o detective novel!
DC/ ,o lots o research.
6/ 8es$ 1 needed to get the historical details correct$ %ou
(no#$ have people #earing the right clothes or the period$ and things li(e that! 7ut then$
there are no records o #hat actuall% happened to people rom da% to da%$ and o course$ the
murder m%ster% #as never actuall% solved in real lie! ,o & made up most o the events &
describe! &n a novel$ it all needs to seem real to the reader$ but people aren*t actuall%
chec(ing the historical acts!
DC/ And the actual #riting! "o# do %ou go about it.
6/ Well$ that boo( too( t#o %ears to #rite! 1 (no# some
people can sit do#n and -ust #rite$ %ou (no#$ the inspiration -ust comes$ and until the%*ve
inished the% don*t (no# ho# it #ill end! 7ut or me$ it*s all about planning! 3nce &*d got all
the plot clear in m% mind$ & #as able to #or( the characters out in detail! 3nl% then did & sit
do#n and concentrate on the actual #riting!
DC/ 0o %ou do a lot o re#riting.
6/ ;o$ once the ideas are in place$ & -ust #rite )1 (no#
that some #riters manage a thousand #ords a da%$ and & have done A5> on occasion$ but
usuall% around 5>> #ords is the right amount or me! & (eep reading through it$ changing
little things as 1 go$ but most o it -ust lo#s rom m% brain to the page!
DC/ And the ne# novel.
6/ Well$ Lhat*s a bit dierent !!!
Audio script
7asicall%$ 1 #as loo(ing or some#here to get a#a% rom it all and rela'$ because the last
e# months have been so hectic at #or($ but & didn*t #ant to eel cut o$ because it*s nice to
meet people on holida% too! +he comple' sounded e'actl% #hat 1 #as loo(ing or ) there
#ere ten villas #ith a shared s#imming pool and a restaurant$ but each one had its o#n
private sitting)out area! What & #asn*t prepared or$ ho#ever$ #as the act that the place #as
popular #ith %oung amilies! ,o it #as ver% nois% during the da%$ and e'tremel% dull in the
evening!
W = Woman; M = Matt
2
M/ "o# did %ou get on at the dentist*s.
W/ &*m araid it*s a bit o a long stor%! & got held up on the motor#a%$ so 1 #as 15 minutes
late or the appointment! An%#a%$ the ne't patient had gone in$ so &*d missed it$ #hich is air
enough$ but then the receptionist said &*d have to pa% an%#a%! &*m araid ater rushing li(e
mad tr%ing to get there on time$ & #as a bit stressed out and 1 iust lost m% temper! & eel
a#ul about it no# because & reall% shouted at her in ront o a #aiting room ull o people! &t
made me eel better at the time$ though!
3
W/ & eel sorr% or Mand% reall%$ & mean she spent hours preparing that report and no one
thought to tell her that the polic% had changed!
M/ Well$ %ou (no#$ she*s invited to all the meetings !!!
W/ Come on$ i #e #ent to all the meetings #e*re invited to$ none o us #ould ever get
an%thing inished!
M/ Well$ even i %ou*re not there$ the minutes are
circulated b% email$ %ou (no#$ so & don*t believe that she #asn*t told! :ither she #asn*t
listening$ or she hadn*t chec(ed her in)bo'!
W/ & guess so$ but & still eel sorr% or her!
4
Want to eel more conident in the g%m. ,#ap %our bagg% +)shirt and trac( pants or rac%
sports#ear that #ill ma(e %ou loo( great! 3ur ne# autumn range o stretch% tops in bright
colours is stvlish and comortable as #ell as allo#ing %ou to move reel%! 3ur hard)#earing
#eatherproo -ac(ets hold #armth in and (eep the rain out$ #ithout ma(ing %ou loo( li(e a
shapeless ball o plastic$ and our must)have oot#ear$ e5uall% good or running or #or(ing
out in the g%m$ #ouldn*t loo( out o place in the oice! +o vie# the ull range$ log onto our
#ebsite no# at u#! g%m#ear!com!
DC = Dresenter
5
DC/ A listener$ Mar%$ #rites rom 3'ord to as(/ #hat*s the best age to introduce a child to
computers. Well$ Mar%$ recent research suggests that this can be a positive move or (ids as
%oung as three! &t can enhance language and creative s(ills and give them
a headstart in understanding technolog%! 7ut that doesn*t mean stic(ing the child in ront o a
screen and leaving them to it! Het a chair that*s the right height$ and (eep each session to
hal)an)hour or less
more than enough time in one position or gro#ing bones and a vulnerable spine! And
sit #ith them$ then %ou can ans#er an% 5uestions the% might have!
6
+here can*t be man% people around #ho haven*t read at least one boo( b% 0avid Hranham!
"is blend o subtle characterisation and superb plot lines ma(es his thrillers almost
universall% popular! 7ut i %ou haven*t sampled one %et$ his latest oering +he Colne
Kerdict is not the place lo start! Although ans #ill ind all the usual ingredients in place$ and
the #riting is up to his usual standard$ m% impression is that the ormula is beginning to #ear
a little thin$ as i perhaps he*s getting a little bored #ith it himsel$ and needs to tr%
something a little dierent!
DC = Dresenter; , = ,all%
A
DC/ And ne't #e have a call rom ,all%$ #ho #or(s in a ban(! Ho ahead$ ,all%!
,/ "ello$ %es!!! & #or( in a big oice and m%
department has hired and lost eight secretarial sta in as man% months! & #ouldn*t sa% our
salar% structure #as poor$ and the hours and conditions are airl% standard$ so #hat is driving
ne# recruits a#a%. As a section leader! &*m involved in recruitment discussions$ but &*m at a
loss to (no# ho# to reverse the situation!
DC/ Cight #ell$ let*s as( our e'pert$ +om Willis #hat he !!!
W = Woman; M = Man
@
M/ 1 made a reservation or this evening! +he names*s Walters!
W/ Mmm !!! Ah$ %es here #e are! +he ront ro# o the stalls and & thin( %ou*ve also boo(ed
dinner in the restaurant upstairs beore the perormance!
M/ +hat*s right ) a table or t#o! What time is dinner served.
W/ <rom si')thirt% on#ards$ but #e recommend that %ou ta(e %our seats in the auditorium b%
about seven t#ent%)ive$ because the curtain goes up at seven) thirt%$ so it*s best not to leave
it too late!
M/ 3h$ right! M% #ie*s -ust gone to reshen up in our hotel room! &t*s onl% across the street$
but & hope she*s not long!
Daper 4 Dart 2 p! 13@
uncle; 1> the past; 11 6ondon; 12 stable; 13 sensitive hands; 14 bac(; 15 165>; 16
sentimental; 1A clean;
conservationist
Audio script
DC = Dresenter; D = Deter
DC/ +oda%$ &*m visiting Deter 0enison #ho ma(es his living repairing old cloc(s and
#atches! Deter$ is this a amil% tradition.
D/ ;ot reall%$ m% ather #as a armer$ but he preerred the animals to the machiner%$ and m%
grandather had been a vet! 7ut #hile & #as gro#ing up$ & #as al#a%s i'ing bi(es and ta(ing
things li(e radios to bits! And & remember going to see an uncle #hose garage #as ull o
tools and machines! 1 used to spend all da% in there #ith him #hile m% cousins #ere pla%ing
ootball! & guess he sa# that 1 #as interested and encouraged me!
DC/ ,o #h% cloc(s in particular.
D/ Well one da%$ #hen 1 #as 14$1 too( m% parents* cloc( to bits and discovered that cloc(s
are actuall% beautiull% made inside! &t never #or(ed again$ but &*d made a thrilling discover%
and that*s #hen & decided to specialise in cloc(s! <or me$ cloc(s are something #hich
connect us #ith the past! & li(e old things that haven*t been altered or modernised$ but still
#or( perectl%!
DC/ ,o #hat e'actl% did %ou stud%.
D/ & did a course in #hat*s (no#n as horolog% at a college in 7irmingham! 1 did #ell$ and
#ent on to get a -ob #ith a top irm o -e#ellers in 6ondon ater#ards! & #as emplo%ed as
#hat*s called an improver$ doing all sorts o repair #or( or t#o %ears! &t #as e'cellent
e'perience$ but & didn*t li(e cit% lie$ so eventuall% & decided to go home and set up m% o#n
#or(shop in the countr%!
DC/ Was that eas%.
D/ Well$ & began #or(ing in a corner o an old actor%! 3ther cratsmen used the rest o the
building$ so it #as relativel% cheap! Actuall% &*ve spent m% entire adult lie #or(ing on m%
o#n in little rooms! & had a garden shed at one point$ then a little oice behind a shop$ and
m% current #or(shop is in a converted stable! iM% #or(space is made up o hundreds o little
dra#ers and each piece o e5uipment has its place ) so it*s not as untid% as it might appear!
DC/ And #hat 5ualities do %ou need or this (ind o #or(.
D/ Hood e%esight$ sensitive hands and a lot o patience are essential! Cepairing a #oman*s
#atch the si4e o a small coin can be li(e doing micro)surger% and & #or( #ith m% shoulders
hunched or#ard$ an e%eglass in m% e%e$ -ust a e# centimetres a#a% rom the #atch or
cloc( mechanism! <ortunatel%$ m% e%es are still sound$ but li(e a lot o #atchma(ers$ & do
ind & get bac( problems!
DC/ And is it mostl% old cloc(s %ou #or( #ith.
D/ 8es$ mostl% rom the period bet#een 1@5> and 1=5>$ although occasionall% &*ll get one
going bac( to 1A5>$ and that*s a real thrill or me! +he oldest &*ve #or(ed on #as an &talian
night cloc( dating rom 165>! A lamp shone behind the cloc( ace so that the lime #as
relected onto the #all$ a lovel% piece o cratsmanship!
DC/ And can most things be i'ed.
D/ 3h %es$ i the% #ere #ell)made originall%! Deople are ver% sentimental about old cloc(s!
+he%*re oten inherited$ %ou (no#$ handed do#n through the generations! 7ut people
generall% don*t bring them in lo me until the% brea( or stop #or(ing properl%! &n the old da%s
people (ne# the% needed to clean
#or(ing things$ but no# it doesn*t occur to them! &t needs doing at least once ever% three
%ears!
DC/ And so #hat is it %ou get out o the -ob e'actl%.
D/ & oten thin( o m%sel as a conservationist because &*m devoted to repairing things and
(eeping old things going! Wor(ing #ith %our hands doesn*t seem to be as valued in modern
societ% as it once #as$ #hich is a shame! +he environment is ver% important to me and & tr%
to gro# m% o#n vegetables and (eep hens or eggs! ,o it*s not -ust the cloc(s!
DC/ Deter$ than( %ou or tal(ing to us toda%!
D/ +han( %ou!
Daper 4 Dart 3 p! 13=
7; 2> :; 21 A; 22 0; 23 <
Audio script ,pea(er 1/
&*ve been here about ive %ears! At irst 1 #asn*t sure that &*d made the right choice$ because
it #as 5uite a #hile beore 1 got to (no# the neighbours! <or me it #as a 5uestion o
position! 1 #or( rom home$ so it #asn*t that & had to travel in to #or( or an%thing$ but &
#anted to be able to pop to the post oice and get in a e# basic provisions #ithout #asting
hal mv da%! All the bigger iats & loo(ed at #ere a bus ride a#a% rom the shops! & don*t
have a car$ and & didn*t li(e the idea o being cut o$ so & settled or less space!
,pea(er 2/
&*m so close to the station %ou can hear the trains rom m% iat! & didn*t realise that until 1
moved in$ but &*ve got used to it no#! & came here #hen & retired! 1 used to have a much
larger place$ but no longer needed the space! What attracted me #as the act that there2s a
man on the door do#nstairs #ho chec(s #ho*s coming in and #hat*s going on ) being on
vour o#n at m% age$ that*s a comort! & thought he*d also do lillle maintenance -obs or me$
but that*s not part o his -ob apparentl%! <ortunatel%$ 1 made riends #ith a nice couple
do#nstairs #ho help me out #hen an%thing needs doing!
,pea(er 3/
#as loo(ing or some#here close to m% #or( because & didn*t #ant to #aste time
travelling bac( and orth$ so & #asn*t reall% loo(ing in this area at all! +hen a colleague #ho
lived in the bloc( told me that this place #as ree! As soon as 1 sa# ho# much space %ou got
or vour mone%$ 1 -umped at the chance! &*d been loo(ing at places #ith tin% rooms -ust
because the% #ere on good bus routes! &t #as onl% ater &*d moved in that & realised ho#
good the local shops are and #hat a nice part o to#n it is! 8ou reall% eel sae #al(ing round
here ) even late at night! ,pea(er 4/
When & irst sa# this lat$ & #as put o b% the act that it*s on a ver% bus% road! &t*s the main
commuter route into the cit% centre! 7ut actuall%$ & bought it rom a riend$ #ho introduced
me lo the people upstairs! +he% #ere ver% #elcoming and convinced me that it reall% #asn*t
a problem! & li(ed the idea o being close to such nice people so & decided that$ although &*d
have li(ed bigger rooms$ it #as probabl% a good bu%! &t #as onl% later that
discovered ho# good the local shops are and that the bloc( itsel is #ell)maintained b%
the securit% guard #ho lives on the ground loor!
,pea(er 5/
M% last lat #as ver% convenient$ hand% or the shops and #ell)connccled or public
transport! 7ut the building itsel #as alling to pieces$ and 1 got ed up tr%ing to get the
o#ner to do something about it! ,o! & moved out to this place &nstead because there*s a
careta(er #ho*s paid to (eep the place in order! & #asn*t loo(ing or much bigger rooms$ but
actuall% &*ve had no trouble using the space$ and the other residents turned out to be reall%
riendl%! &t gives %ou a nice eeling o securit% to (no# that i %ou have a problem$ %ou can
al#a%s pop ne't door or help!
Daper 4 Dart 4 p! 14>
A; 25 C; 26 C; 2A 7; 2@ M; 2= A; 3>7
Audio script
DC = Dresenter; H ) Hrant
DC/ M% guest toda% #ill soon be -oining a ver% small and ver% special group o people! :ver
since the idea o space tourism #as irst seriousl% considered in the late 1==>s$ some people
have had their name on the
#aiting list$ as the% saved up the ee! 3ne o those
people is Hrant ,o#erb%$ #ho is -ust about to leave on the trip o a lietime! "e*ll be
spending ten da%s on a space station as it orbits the :arth! Hrant$ #elcome!
H/ "i!
DC/ What are %ou most loo(ing or#ard to about the light. H/ +here*ll be so man%
e'periences in those ten da%s that it*s hard to (no# #hich #ill be the greatest moment! 7ut &
guess the launch is #hat &*m loo(ing or#ard to most! +here can*t be man% 6hings as
e'hilarating as being in a roc(et as it lies out o the atmosphere! +he irst e'perience o
#eightlessness and seeing the :arth rom outside the atmosphere/ those are going to be
incredible too$ but mavbe not 5uite so thrilling!
DC/ 0on*t %ou eel scared at all.
H/ 1 #ouldn*t be human i & didn*t! 7ecause &*m not a militar% pilot or even a proessional
test pilot B this isn*t something & do ever% da%$ %ou (no#! 7ut &*ve done months o training
alongside real astronauts$ so & hope &*m up to the challenge!
DC/ Will %ou have speciic responsibilities on the light. H/ Ker% much so! +he spaceship is
e'tremel% small and so ever% scat has a set o controls in ront o it! &*ll be handling the
s%stems that are controlled rom the right)hand seat/ or e'ample$ radio$ +K$ and some o the
navigation s%stems! +he light commander sits in the centre and can ta(e over rom me on
those unctions i necessar%$ but hopeull% &*ll be a ull%) unctioning member o the cre#!
DC/ And #as the training diicult.
H/ ,ome o the survival training$ %ou (no#$ #hen #e*re prepared or an une'pected landing
in the sea or in an e'treme #inter climate$ has been ph%sicall% ver% challenging! Much #orse
than the training or #eightlessness$ although that #as prett% tough too!
DC/ ,ome people are completel% against the idea o tourists going into space! 0o %ou see this
trip as a holida%.
H/ Actuall%$ 1 see it ver% much as a lie e'perience!
Deople use the term 1space tourism* to describe #hat &*m going to do! but actuall% it*s a bit
misleading!
&*ve been training lat)out or t#elve months and &*ll be #or(ing lat)out ever% da% that &*m
up there! ,o &*m going to need a real holida% #hen & come bac(!
DC/ What sort o things #ill %ou be doing.
H/ &*ll be loo(ing at dierent #a%s o measuring the energ% an astronaut uses during a space
light$ and ho# that aects the muscles! 7ut the astronauts all tell me that the one thing the%
#ished the%*d had more o up there is ree time! ,o &*m going to ma(e) sure that & have
some$ at least!
DC/ And #hat advice do %ou have or other people #ho anc% a trip into space.
H/ Well$ the price is a bit steep at the moment #hich cuts a lot o people out$ and then %ou*ve
got to go through months o training! & mean$ not ever%one*s up to that$ ph%sicall%$ nor can
the% spare the time$ and it can be rustrating or people! 1 mean! & #as ortunate because i
%ou don*t ma(e it through the training$ basicall% the% don*t let %ou go!
DC/ Cight!
H/ +he best advice & can give is to sa%/ 1Eust (eep
patient*! & mean$ space travel*s going to become ar more accessible$ sooner or later$ and &
rec(on it*s going to be sooner than people thin(! &*m conident that #ith so man% companies
(een to organise trips$ this mar(et*s going to open up considerabl%! 1 couldn*t tell %ou #hat
it might cost$ but &*m conident that #ithin ten %ears! &*ll be able to bu% a tic(et and l% up
there again #ithout having to go through such a complicated training procedure!
DC/ Hrant$ than( %ou !!! and best o luc( #ith 6he light!
H/ +han(s!