BSMART Bus Service Operation

www. bsmar t -sol ut i ons. com

BSMART Technology Sdn Bhd Incorporated in 1999, BSMART is now a Leading
Integrated Telematics Services Provider with MSC Status and ISO 9001:2008 certified
company. We have invented Front End Intelligence (FEI) Technology that revolutionising
telematics solutions from a responsive standalone tracking systems to an integrated system
that enabled real time interactive, intelligent and event-driven transport management
systems that monitor, communicate, evaluate and respond to events dynamically. BSMART
is further fuelled our expertise & experience with actual operational knowledge that work.
With extensive industry domain knowledge, innovative and experience development team,
BSMART is offering a suite of revolutionise, comprehensive and reliable Integrated
Telematics Application at competitive rate. BSMARTs integrated telematics solutions
empowered businesses, while we are focused on technology and development so that our
customers will continuous stay focused on their core strength in their business.
BSMART Service Delivery Offering
Research &
Consultancy
BSMART is the leading
independent provider of
market research and
consultancy to the global
Telematics Services
industry with MSC Status
and ISO 9001:2008.
Implementation
& Training
Over 100 Developers
which provides the best
project design, the
resources and the
expertise to make your
Telematics Services
business success.
Operation &
Optimization
Project Management
Plan (PMP). Business
Operations Management
Methodology. Strategic
Business Planning
Methodology. Business
Process Design
Methodology.
Support &
Maintenance
A complete outsourcing
model bundled with all
Hardware and Software
Infrastructures, Support,
Maintenance & Upgrade
Provision.
Design &
Development
BSMART focused on
technology and
development for the
pass 20 years on their
core strength in their
business.
BSMART TECHNOLOGY SDN BHD (478514-A)
4th & 5th Floor, Bangunan Cheong Wing Chan,
No. 41-51, Jalan Maharajalela, 50150 Kuala Lumpur, Malaysia.
Tel: 603-2260 1689 Fax: 603-2260 7989
Email: inquiry@bsmart-solutions.com
www.bsmart-solutions.com
Distributor:
Awards, Recognitions, Quality Assurance & Certification
Winner of Merit Award for Best Young Asian Supply Chain Solution Provider Award for SCM Logistics Excellence Awards 2005
2005 MSC Malaysia APICTA - Best Communication Application
IPTA R&D expo 2005 competition Gold medal Award
Gold Medal for British Invention of International Award 2005
Winner of Malaysia Good Design Mark Award 2006
Business Of The Year Award 2007 - Emerging Company
2008 MSC Malaysia APICTA - Best e-Logistics Award
Winner of Deloitte Technology Fast 500 Asia Pacific 2008 Program
Winner of Deloitte Technology Fast 500 Asia Pacific 2009 Program
Top 2 Nominees of Ernst & Young Technology Entrepreneur 2009
2010 MSC Malaysia APICTA - Best e-Logistics Award
2010 APICTA - Best e-Logistics Merit Award
MSC Status Company
ISO 9001:2008 Certified Company
iButton Authorized Solutions Developer
International Product Certifications: Malaysia, South Africa, Indonesia, Oman, AbuDhabi & etc*
ACE Assurance Global Product Liability Coverage up to RM1,000,000.00
* please call for the latest certification
Customer References
FEDEX
SCHENKER
DHL
LTS
CEVA
DELL
YCH
EXPEDITORS
HALLIBURTON
SHELL
OFSAT
PDO
MAKHUBU LOGISTICS
ANGGADA
EXPRESS TAXI
SUNLIGHT TAXI
RAPID KL
CYBERVIEW
BSMART Bus Services Operation (bBSO) provides
seamless integrated bus operation services within Fleet
Operations, Driver Management, Commuter
Management, Depot Management, Operation Centre,
Electronic Fare Management System and other Support
Operations. With bTBO, Bus Operators can leverage
on BSMART to achieve measurable improvements in
operation efficiency by optimizing utilization rate and
effectiveness enhance safety and security, realized large
cost savings while providing high quality services to both
customers and drivers.
b'BSO strategic is to deliver optimization of utilization
rates and trips made through efficient deployment and
improve Bus Schedule Adherence via BSMART
Management Console to proper fleet planning and
management.
b'BSO improved processes that capitalize on
automation (i.e. seat reservation, online ticketing,
micropayment system, fleet deployment, maintenance,
commuter information system at bus stop, & etc.) and
therefore eliminate or reduce uncertainty in bus schedule
adherence, which impact commuter satisfaction levels.
With BSMART Telematics Platform (b'TP), Bus
Operator can centralize his Operation Centre to handle
reservations and deployment (with single view of fleet) as
well as achieve transparency of over fleet & driver
performance visibility.
b'TSO Improve customer service satisfaction by
eenhancing and complementing operational processes,
which provides crucial support for informed decisions
and consistent management.
BSMART bBSO System Overview
BSMART Managed bBSO Strategy
Automate
Complex operations
through computerization
Mobilize
Information technology
for seamless accessibility
anytime, anywhere
Integrate
Various sub-systems
to reduce error & delay
BSMART bBSO Continuous Improvement Strategy
The Practical Approach
Output
VMS
SMS + MMS
Radio & TV Stations
Website
Telephone
Action
Incident Prevention & Response
Traffic Law Enforcement
Disaster Management Support
Active Traffic Management
Active BRT Management
Event Management
bBSO
Information Processing
Capture
Validate
Store
Organise
Calculate
Mine
Enrich
Report
Disseminate
Input
CCTV
Traffic Sensors
Weather Sensors
Telephone + SMS
Email + Internet
Radio Comms
Radio Stations
EVI (ANPR + RFID)
Traffic Control Systems
Vehicle Location (GPS)
Fleet Management
Fleet Profile Management
Fleet Documentation
Renewal Reminder
Fleet Maintenance
Management
Driver Management
Driver Profile Management
Driver Performance
Monitoring
Driver License Renewal
Reminder
Passenger Management
Passenger Profile Management
Web enabled Customer
Relationship Management System
integrated with IP PABX
SMS or Email Order Confirmation
Dispatching Management
Computer Aided Dispatching
and Scheduling System
Configurable Dispatching Algorithm
Real time order monitoring
Booking Management
Online booking via web or SMS or
smartphone application
Improve ordering and dispatching
efficiency
Alternative source of income
Cash Management
Ticket Reader Integration for real time
trip transaction visibility and thus reduce
collection fraud
Electronic Payment System Integrat on
support micropayment or credit card
Cashless transaction reduce the
collection and cash management risk
Operation Efficiency
Enables benchmarking of
business flow & processes
Enables key performance
indicator reporting based
on measured processes
Automates key business
flow & processes based
on available data
Preventive Management
Preventive maintenance
program & management
for assets
Driver ranking and
profiling
Enables early warning
mechanism & processes
Compliance Management
Manage regulatory compliance
(licenses, inspections, etc)
Manage safe driving policy
Manage company
performance policy
Consequence Management
Enables real-time response to
threats, issues and exceptions
Manage the response SOP
Reduce loss of asset / productivity
to company & clients
Safety Management
Manage driver behavior to reduce
accident rates and damage to assets
Provide safe working environment to
employees
Comply to global safety standards &
best practices
Security Management
Real-time exception monitoring
and control
Theft, pilferage, fraud control
and reduction
Detailed record and log for
investigation
Empowers
Management
Through
Technology
BSMART bBSO Possible Applications
Ticketing Reader
PA System
Driver Terminal / Route Display
bDT for 2-Ways text messaging and
voice communication with supervisor.
Optional GPS Navigation, MP3 &
MP4 Player
Bus LED Display
CCTV
GPS Satelite
GSM/GPRS
Network
Ticketing Clearing House
CCTV
Bus Depot
Bus Info
Operation Centre
Internet
Fiber Optic Network
Monitor
Control
Optimization
P
a
s
s
e
n
g
e
r
BSMART
B
u
s
-
O
p
e
r
a
t
o
r
P
u
b
lic

T
r
a
n
s
p
o
r
t
R
e
g
u
l
a
t
o
r
B
u
s
-
D
river
BSMART bBSO Offering
Fuel Consumption
Management
Fleet Maintenance
Management
Electronic Fare
Management
Resources Planning
Management