ALAN DIPPER

Contact number: 01206 30 50 28

27 Colne Road Brightlingsea, Essex CO70DL

PROFILE

I have worked within the IT industry for the last twenty years. I have adapted to allow career progression within
the ever changing IT environment. This has allowed me to progress from a junior position to one of leading
teams. I have led various teams within the Operations environment for 15 of the said 20 years. I recently
gained the ITIL foundation qualification. I use these skills to ensure every aspect of the Service Desk and
Problem Management function is performed. I work on multiple platforms incorporating Unix (Solaris), Autosys
and Netcool. I have discovered that the Operations environment is a core element of the business. I am proud
to have recently completed the replication of Distributed Operations within the Citi Warsaw office. I have
confirmed that my common sense approach and prioritisation of critical events serve me well in this arena. I am
proud to have been part of many critical projects. I look forward to continuing to build my career experiences.

ACHIEVEMENTS

o Successfully implemented a HOT/HOT Distributed Operations function within the Warsaw

office.

All London Citi Command Centre functionality was replicated in the Warsaw office.
This allowed for a Continuation Of Business (COB).

My completed tasks included -

Confirmed the project stakeholders.

Confirmed the required resource.
Established the appropriate training plans.
Confirmed the project stakeholders.
Visited the Warsaw office on a numerous occasions to complete first generation training.
Agreed future proof training plans for new joiners with stakeholders.
Ensured feedback provided to appropriate staff within effective time scales.

o Integral part of a team who successfully completed a Data Centre Operations building move
from Victoria to Canary Wharf.

Completed x2 site visits to confirm the best location within the new Canary Wharf building.
Confirmed stakeholders from various departments inc. Networks, Site Management.
Confirmed a method of reporting updates with stakeholders.
Compiled a listing of current apps and required hardware.
Confirmed a staggered shift pattern to ensure a presence as individual apps came online.
Monitored the environment to ensure no loss of hardware.

o Successfully completed a systems overview project allowing the business and support staff to
overview the Operations team. This included aspects of Futures, Arbitrage Marks & Market Feed
processing

Identified critical applications and the associated departments where training was required.
Confirmed a stakeholder within each of the said departments.
Reviewed all overviews and gave constructive feedback prior to the conclusion.
Confirmed a presentation schedule and location for overviews to be concluded. This ensured the down
stream of information to all team members.
 WORK EXPERIENCE

Citigroup, London Aug 2000 – Apr 2008

Senior Technical Analyst Aug.2000 – Present

• Responsible for the monitoring of Distributed platforms within the European region.
• Responsible for all outages encountered to 20,000 Unix and NT servers across the EMEA region.
• Work a 12 HR shift pattern, which allows the monitoring of the overnight batch processing.
• Ensure that each monitoring platform has the appropriate coverage.
• Responsible for multiple systems culminating in 30,000 batch processes.
• Identified continuing errors and ensure that an appropriate action is taken to see the said outages removed.
• Performed a UAT function on an ad-hoc basis prior to production implementation.
• Monitored the production environment using Netcool, Autosys, Solaris, GPMS
• Provided first level diagnostics using Ping, FTP and fundamental Solaris Commands.
• Provided constructive and detailed feedback into post mortem processes for financially impacting outages
• Provide Service Desk and Problem Management functions using the ITIL methodology.
• Service Level breaches for the EMEA reported and tracked.
• Ensured the Service Centre was always the Central Point of Contact regarding all Incidents.
• Performed staff appraisals.

Salomon Smith Barney, London May 1988 – Aug 2000

Team Leader Dec.1992- Aug.2000

• Responsible for the monitoring of distributed platforms for European systems.

• Performed Reuters feed downloads and ensured correct number of instruments available.
• Performed real time ftp downloads from the LIFFE and IPE exchanges for the Futures Desk.
• Ensured adequate shift coverage was present.
• Attended monthly shift management meetings and provided downstream information to team members.
• Performed documentation reviews on a quarterly basis to ensure that our audit was not breached.
• Performed Crest housekeeping and connectivity tasks via the front end GUI.
• Monitored Euro Clear (Clearing House) Batch processing to ensure all Account data was received.
• Monitored Legato backup processing via the front end GUI. Initiated leve1, Level5 & Full save set pools as
appropriate.
• Completed Interview processes.

Operator Dec.1990 - Dec.1991

• Operated numerous system End of Days on Stratus, DEC Vax, Prime, Wang platforms.
• Documented all outages in Lotus notes and escalated to the Senior Operator.
• Monitored the HP-OPENVIEW front end for system errors.
• Performed quarterly audit of Paper Based run books.

Junior Operator May.1988 - Dec.1990

• Completed full and incremental backups of all platforms.

• Documented all outages in Suntracker and escalated to the Senior Operator.
• Initiated exabyte tape backups to stand alone Unix servers (Sparc 1).
• Completed report processing duties using TSO, SDSF Input/Output queues.
Goodcity Ultimate, London Aug 1986 – May 1988

Messenger/Post Room Operative

• Responsible for the transfer of critical data between central London offices. .
• I made myself aware of the company structure and personnel within the departments.

Career Break Apr 2008 – present

I have taken this opportunity to spend some quality time with my family.
This has also allowed me to renovate my Victorian Cottage.
My wife has resumed temp work during this period.
I am now seeking a fresh challenge.

SYSTEM KNOWLEDGE

Netcool
Autosys – GUI and Command line input
GPMS
Unix/Solaris8 – Fundamental commands
Legato
ITIL – Obtained the recognised ITIL foundation certificate
Netscape
HTML – Fundamental commands
FTP
HP – Openview
NETSCAPE
Suntracker
MS Office Desktop Proficient
HP Reflection

EDUCATION

Culverhouse Comprehensive school Ockendon, Essex

Sept.1980 - Jul.1986
General Certificate of Secondary Education (O-Level)
Chemistry, Biology

COURSES ATTENDED

ITIL Foundation - Xpertise – Certification gained

Autosys – Computer Associates
Building Great Web Pages Hands On – Learning Tree
Unix Fundamentals – First Alternative
Legato Introduction – Legato Inc
People Management for New Supervisors Part1/2 – Helmsley Fraser
Leading Projects for new supervisors – In House

INTERESTS

Sea fishing from my own Dinghy

Beach walks with my family – Members of Essex Wildlife Trust