Pajarillaga, Pamela Camille E.

BSA H3-2D
Shell Refining Company

SHELL IS A GLOBAL GROUP OF ENERGY AND PETROCHEMICALS COMPANIES
WITH AROUND 90,000 EMPLOYEES IN MORE THAN 80 COUNTRIES AND TERRITORIES.
OUR INNOVATIVE APPROACH ENSURES WE ARE READY TO HELP TACKLE THE
CHALLENGES OF THE NEW ENERGY FUTURE CORPORATE INFORMATION.

Principal Activities: Refining and Manufacturing of petroleum products
Incorporated in Malaysia on 19 Sept 1960.
Listed on the Main Board of Kuala Lumpur Stock Exchange on 29 Oct 1962. Currently with 49%
Malaysian public participation.
Paid up capital of RM 300 million (USD 1 = RM 3.80).
Turnover of RM 7.5 billion (as per 2004 audited accounts).
ROACE: 36% (as per 2004 audited accounts).
In 1999, completed its RM 1.4 billion investment in Malaysias first Long Residue Catalytic Cracker
(LRCC).
Provides employment to some 280 Malaysians in Port Dickson.

Vision
Our refinery aspires to be the Top performing and most admired refinery in Asia. While we
continue our path to grow profitably, we also have a commitment to contribute to sustainable
development. This commitment underscores our involvement incorporate social responsibility activities
and practices.

In Shell, this means we are committed to finding and delivering energy products that help meet
the growing need for affordable, convenient and cleaner energy. It is also a commitment to responsible
operations: building our projects, running our facilities and managing our supply chain safely and in ways
that reduce their negative impacts and create positive benefits. This commitment corresponds directly
to our involvement in the social development of the communities where we operate. Apart from hiring
and building the skills of local staff, we also actively encourage and support social investment projects,
with a focus on capacity building, environmental conservation and community development. We aspire to
establish a long-term presence among the communities we operate in.

Mission
To continuously deliver shareholder value by:
Manufacturing and supplying oil products and services that satisfy the needs of our
customers
Constantly achieving operational excellence
Conducting our business in a safe, environmentally sustainable and economically
optimum manner
Employing a diverse, innovative and results-oriented team motivated to deliver
excellence

Objectives
We are committed to deliver sustainable excellence in business performance by focusing on the
following:
Benefit our shareholders
Realise the potential of our people
Meet our customer requirements
Maximise refinery margins
Safeguard asset integrity
Deliver structural cost reductions
Sustain a robust management system
Deliver continuous sustainable Health, Safety, Security and Environmental excellence

>>Our strategy seeks to reinforce our position as a leader in the oil and gas industry in order to provide a
competitive shareholder return while helping to meet global energy demand in a responsible way.

Business Principles
Economics
Competition
Business Integrity
Political Activities
a. Of companies
b. Of employees
Health, Safety, Security and the Environment
Local Communities
Communication and Engagement
Compliance

Market share
Shell commands a significant portion of the retail market share in the country, achieved through
strong branding and product innovation. The Shell Group has over 200 years of experience developing the
technology and services that make it a leading provider of innovative fuels today.