Академический Документы
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Daniel A. Sabol
MNG330 Sect A, Spring 2009
delivering customers with innovative products and services. Currently, they have
thirty-four billion dollars in 2008, Philips is a market leader in medical diagnostic imaging
and patient monitoring systems, energy efficient lighting solutions, as well as lifestyle
Each division has great market share and brand recognition both domestically
and internationally. One will begin by exploring Philips four primary divisions and what
televisions, radios, and home electronics. Phillips is always seeking to out compete its
rivals in the consumer electronics market. They happen to be third in the world and are
website:
Philips consumer electronics product line has been able to maintain its brand reputation
for many years. They continue to compete amongst the best names in the industry and
maintain their great brand through difficult times and new innovations in this market
area.
domestic appliances and personal care products range in size and cost, and include
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items like hair grooming tools and electric toothbrushes. According to Phillips website
“Male shaving and grooming, body and beauty, food & beverage, home
environment care and oral healthcare lines of business. The division
manufactures and markets shavers, electric toothbrushes, women's beauty and
health care products, as well as domestic appliances around the world. The
division enjoys the number one global position in electric shavers with the
Philishave (international) and Norelco (USA) brands, the number one brand in
steam irons, and is a leading global player in dental care products under the
Sonicare and SensiflexTM brands. Philips also offers a range of small kitchen
appliances exclusively through Target in the U.S. and at retailers throughout
Canada.”(Royal Philips Electronics)
Phillips has an extensive domestic appliance and personal care line. It offers products
for individuals with many different needs. Their domestic appliances and personal care
line are strategically differentiated as a best cost provider of products in the domestic
industries and nations throughout the world. They are number one in this industry and
have many technologies that they market on a daily basis. According to Philips
“Lighting markets more than 2,500 lighting products to the retail, industrial/commercial,
Philips has a large range of products within its lighting business. Those include the
ALTO low-mercury lamp and the compact fluorescent lamp. Within the automotive
industry they have the halogen headlamp. In addition their specialty products which
include the halogen brilliant crystal bulb which has been the official light bulb of the
Philips designs, manufactures and markets its own lighting products in the United
sales and distribution facilities throughout North America, and the division had annual
global sales of over $5.1 billion for the year 2003.( Royal Philips Electronics) This is
quite substantial. Other makers of lighting products, which include General Electric,
have less market share then Philips. Some competitors even turned to outsourcing of
their products to foreign nations to drive down cost and outcompete Philips, which did
not work. Along with Philips providing great products, they are also helping our
Last is Philips medical systems which are the focus of this paper. Philips is the
leader in medical devices in the United States. They provide medical solutions to most
medical facilities throughout the world. According to Philips website, “The division is
represented in more than 60 countries and employs over 20,000 people” (Royal Philips
Electronics) Philips greatest market share comes from the medical imaging business,
nuclear medicine and PET scanners. Philips has a large research and development
division that creates many new products each year. Philips research and development
is provided the largest budget and funding for new and innovative products like the
History
Fredrik and Gerard Philips and their first innovation, production of the incandescent
lamp. After their founding, Philips Corporation has had many years of great product
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creation and services which include revolutionizing the medical industry with new
southern Netherlands. Philips Corporation was originally formed under the name
Philips & Company during 1891 by Fredrik and his son Gerard. Gerard was an
engineer by trade and had been working with another electric company when he began
Gerard had been experimenting with light bulbs to try to extend their longevity.
During these times a younger son of Fredrik’s named Anton, had also entered the family
business expanding them into international arenas. Anton had a better understanding
of business than his brother Gerard. As a result, he was able to expand the business in
many ways.
The Philips children established an autocratic leadership style for running their
their workers from the cradle to the grave. Philips built housing, schools, and hospitals
and, from 1900 onward, provided free medical aid.” (Encyclopedia Britannica) The
Philips sons were very autocratic leaders. They developed a reputation of being
managers who liked to help those who were in need. The brothers set the company up
to care for its stakeholders. This is why one feels that the company did so well for so
During the nineteen hundreds, Philips grew and expanded due to the creation of
new lighting technologies. Philips established a new research and development lab to
work on product innovations and bring to market new ideas. Shortly after the
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development of Philips labs and research the company turned out new ideas and
“This marked the beginning of the diversification of its product range. Having
introduced a medical X-ray tube in 1918, Philips then became involved in the first
experiments in television in 1925. It began producing radios in 1927 and had sold
one million by 1932. One year later, it produced its 100-millionth radio valve, and
also started production of medical X-ray equipment in the United States.” (Royal
Philips Electronics)
Philips provided many new innovations to make life a great deal easier. After the
invention of the aforementioned products, they introduced the electric razor. This was a
great invention amongst individuals throughout the world. From having to shave with a
straight razor to electrically shaving was a great leap forward for those who could afford
the product.
During the nineteen sixties Philips became involved with radio and television
recording and developing camera accessories. Philips work in creating a better camera
tube and its introduction of a portable audio recorder changed these industries forever.
Philips has paved the way for many of the newer technologies that exist. They are
looked upon as the industry leaders who have made many technologies and ideas in
science possible resulting from the hard work and commitment from their leaders.
During the nineteen eighties and nineteen nineties, Philips continued to grow
internationally and develop new products. Philips began acquiring many companies to
broaden its product line. Their new subsidiaries included Magnavox and the lamp
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division of Westinghouse, just to name a few. Philips continued to maintain its market
share in the industry and will continue to develop products within this digital age.
According to Phillips website its Mission states, “We improve the quality of
(Royal Philips Electronics) This is quite true about Philips Corporation, being that it is
very technologically driven and brings products to market quicker than its rivals. They
are a provider of high quality products that enhance the lives of their customers. They
also are known for their many different products to choose from.
Philips Vision states, “In a world where technology increasingly touches every
aspect of our daily lives, we will lead in bringing sense and simplicity to people.”(Royal
Philips Electronics) Overall, this vision statement is a bit simple. It does not provide
any clear information on where it sees itself in years to come or how it will get there. It
lacks substance to let the reader know where they are going and what business they
will be in. What new product lines will Philips work on? In this industry most information
Philips values consist of, delight customers, deliver great results, develop people
and depend on each other. When thinking of the idea of delight customers, one can
only think of how the brand brings happiness to many individuals throughout the world.
I have had quite a few products made by Philips and have been quite satisfied by their
performance. They lasted many years without any problems. This would be a delight to
To deliver great results one has to provide great products that are dependable.
This is especially true within the medical industry. When so many individuals depend
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on a product to perform in hospital emergency rooms or intensive care units, one would
Philips is known for their great talents who have helped develop their products.
Philips attracts top talent from many select universities. They are well known for high
And lastly, the idea of “depend on each other” is great. Philips relates their
product reliability from employees directly to its customer. If you depend on Philips
products you are depending on Philips employees. And in turn, each depends on each
other.
Philips has many goals and objectives, but lists its primary three in its annual
report. They are to drive performance, accelerate change and implement better
strategies.
Goal I
Philips first goal is to drive the performance of their corporation towards a better market
position. According to Philips annual report they will achieve this goal with the following,
“relentlessly manage cash, proactively align cost structure with market conditions and
Philips Corporation manages cash to ensure they have enough to pay down their
debt and maintain profitability. Philips wants to ensure that their current assets are far
greater than their current liabilities. If Philips assets are greater they have more working
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capital which helps to ensure that they can finance inventory, additional accounts
Philips will continually align cost structures with market conditions; therefore,
scrutinizing all spending activities to ensure its ratio of fixed cost to variable cost is
aligned. Aligning cost structures with market conditions will help ensure they are not
overspending in bad markets, and getting the best possible cost for materials that go
into their products. Also, Phillips plans to increase productivity, which demonstrates
that they will grow in this market downturn. An increased productivity will help Philips to
Lastly, driving performance to manage risk and ensure they maintain their market
position. This is key in our current economic situation. Companies need to find a
balance between high performance and risk. Entrepreneurs equate risk with great
reward, but this generally equates with a high performance company. Many feel that
you need to take risk to have high performance. But, one feels that now you need not
be risky; rather take a more cautious role when making decisions about market position.
Just as one could gain market share, he could lose it. Executives at Philips have to
determine to either take a more or less cautious role for the future.
Goal II
The first area of the second goal of Philips is to organize products around
customers and markets, thereby improving their net promoter score. The net promoter
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score is a management tool that can be used to gauge the loyalty of a firm's customers
and how good the relationship is between them. It serves as an alternative to traditional
“Net Promoter is both a loyalty metric and a discipline for using customer
feedback to fuel profitable growth in your business. Developed by Satmetrix,
Bain & Company, and Fred Reichheld, the concept was first popularized through
Reichheld's book The Ultimate Question, and has since been embraced by
leading companies worldwide as the standard for measuring and improving
customer loyalty” (Net Promoter)
Philips has achieved a high level of customer satisfaction due to their great product line
and reliable service. By Philips using Net Promoter to analyze how well they are
ranking based on customer opinion, shows they thrive on positive customer relations,
recommendations and referrals. This is how their business grows. Philips feels that
their products maintain great customer recognition and will continue to do so.
corporation such as Philips. Employees are your most valuable assets and when they
are high performing, the establishment is also high performing. Philips has enhanced
its training programs to ensure that all of their employees are cross trained in many
areas. They feel that employees need to be flexible and should be able to work where
they are needed within their department. All individuals who are hired to work at Philips
are considered for higher level positions. Generally, Philips entry level employees get
The third area of Philips second goal is to implement ‘leading to win’ sector
transformation programs. Phillips will enhance their training programs for the best
employees who have potential to lead their division or sector towards larger growth and
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better profit. Philips hopes that these programs will assist in transforming their future
growth potential by investing in its current leaders. Usually, MBA candidates are hired
into fast track positions within the “leading to win” program. These individuals show the
Goal III
Goal number three for Philips consists of implementing a successful strategy that
will help drive its goals and vision. According to Phillips annual report,
“Our strategy consists of further building the brand in the Health and Well-being
space, continue to re-allocate resources to growth opportunities and emerging
markets, including selective mergers and acquisitions. And to increase revenue
derived from leadership positions” (Philips Annual Report)
Philips strategy clearly states where the company wants to be which is within a certain
provider of service and products. They provide great quality products to the health and
well being sectors. Philips will continue to build their brand in the health and well being
emerging markets. They are a multinational corporation with many units, divisions and
product lines. They will continue to reallocate resources to help develop new products
like, the Intelligent Pill (iPill). New product innovations continually help Philips to
Last, Philips will continue to enhance how much their leaders are able to
generate for the business. Phillips believes that for a company to be successful, its
leaders have to be successful. Philips will continue to push its top performers to drive
the most sales and revenues they can which will then drive their bottom line upward. As
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Philips top management continues to generate revenue they will also build relationships
of the Board of Management and the Group Management Committee since April 30,
Philips vision and driving shareholder returns. In addition, Philips Board of Directors are
developing long-term strategy and managing the company's risks, while evaluating and
use the simplest form and a line organization. Authority flows from chief executive
presidents, who are specialist in various areas, and gives each line authority.
Guidelines, an independent director has no material relationship with the company and
can be defined as independent under the Securities and Exchange Commission (SEC)
management directors and those who are not considered either of the two previously
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described are non-management directors. The Board selects the CEO and Chairman of
the Corporation.
There are several board committees: The Audit and Finance, Compensation and
Committees, which are made up only of independent directors. Following this level
there are many different departments and cross functional teams such as Research and
Philips CEO
Philips Corporation has many Chief Executive Officers for their different divisions
globally, but this work will only focus on one, Gerard Kleisterlee of Royal Philips
2005.
Klisterlee was employed by the Philips’ Medical Systems division in 1974, where
General Manager of Philips’ Professional Audio Product Group. Kleisterlee was then
hired by Philips Components in 1986 as Industrial Director for Display Components and
He became President of Philips Taiwan and Regional Manager for Philips Components
in Asia-Pacific in 1996. From September 1997 to June 1998 he was also responsible
Mr. Kleisterlee was sent back to Europe in 1999 as CEO of the components
division and was appointed a member of the Group Management Committee in 1999,
2000. He was appointed Chief Operation Officer of Philips during 2000. On April 30,
2001, he was appointed Chief Executive Officer of Philips and Chairman of the Board of
Many individuals in our country face a range of digestive track problems, which
include colon cancer, colitis, Crohn's disease, and irritable bowel syndrome or lactose
intolerance. Philips discovered a revolutionary technology that they feel will move the
medical industry one step closer to finding answers to many questions regarding
gastrointestinal disorders. The Intelligent Pill or iPill will eventually provide answers to
many medical questions. The new technology will be able to snap pictures and release
medicine where needed when inside the body. According to Philips website,
“It is the need for electronically controlled drug delivery. In addition to the
potential benefits of this new technology to improve patient therapy, the iPill
promises to be a valuable research tool for the development of any new drug
that is delivered via the intestinal tract. The challenge for scientists at Philips
Research was to find a way of navigating a drug-loaded pill capsule to the site of
disease and then releasing a metered amount of drug into the gut at that
location”(Royal Philips Electronics)
Philips has not yet received FDA approval, (March 16, 2009), for its pill, but strongly
believes that they will shortly. Also, with this technology will come a more advanced
understanding of the gastro region of the human anatomy. According to doctors I have,
questioned, this area of the body is one of the most complicated areas to understand
The iPill is mechanically designed to provide optimum quality pictures and great
benefits due to its size. According to Philips website, “The pill is an 11x26 mm capsule,
The microprocessor works in many ways and acts as a GPS system for the pill;
whereby, informing the doctors of its exact location in the body. The microprocessor is
the brain of the device and maintains its operating instructions within it. It also
store body temperature information and tell the pill when to release drugs into the body.
Next, is the iPill’s battery. According to Philips website “The iPill is powered by a
silver oxide battery that holds a charge intended to last 48 hours—about twice the
duration of the pill’s natural transit through the body”(Royal Philips Electronics) The
battery lasts longer then an average battery of its size. Some patients have concerns
that the battery will explode inside them creating acid leakage. This pill has been put
through rigorous test by Philips to ensure that it would not create any problems in the
body.
Next is the pH sensor, which helps the iPill maneuver its way through the
stomach. It is able to determine where its location is based on the amounts of pH that it
receives within its sensor. The stomach is very high in acid, but the intestines are much
less; therefore, letting the iPill know its exact location within the body based on the
various levels it comes into contact with. When it reaches the colon the pH sensors
The temperature sensor acts as the on/off switch for the iPill. When it is
swallowed it goes from room temperature to body temperature. This starts the
microprocessors function to determine exactly where the pill is. Also, being that the
body temperature varies slightly throughout different locations the pill is able to better
determine its exact location. The pill can be programmed to release medicine in higher
The RF wireless transceiver helps the pill to communicate information from the
“The iPill can communicate by radio frequency with a control device outside the
body. It can gather temperature data, for example, and report on changes it finds
as it travels” (Royal Philips Electronics)
This aspect of the iPill is very technological. Doctors can receive this information and
quickly determine if the medicine a patient is receiving from the iPill is working. Also, a
great safety feature is the pills ability to be shut down. If the doctor monitoring the pill
determines that you are having a reaction to the medicine being released, he can turn it
off. If a patient takes a certain medicine orally and begins to react badly, doctors
usually have to wait until the body metabolizes it or provide the patient with an antidote
to reverse the symptoms. Now the medicine released can be stopped causing less of a
Lastly, are the fluid pump and drug reservoir. The drugs that the physician
determines will best suit ones conditions are loaded into the iPills reservoir. The pill can
be set up to release single or multiple doses in one or many areas of the stomach. The
pump works very much like any typical engine. According to the Massachusetts
Institute of Technology’s (MIT) Technology Review, “The pump that releases the drugs
consist of a motor and a piston driven by a screw rod, which can move precise amounts
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much like a car engine. It works with a piston and a motor that pushes the medicine
Initially, I decided to focus on the market which the Intelligent Pill will compete to
assessment. This assessment uses a weighted average method and weights which I
have placed to determine how well Philips ranks amongst its main competitor, RF
Competitive Strength
Assessment
RF
Importanc Scor System Scor
e Weight Philips e s e
Quality/Product performance 0.3 8 2.4 8 2.4
Reputation/Image 0.3 8 2.4 5 1.5
Price 0.125 9 1.125 3 0.375
Customer Base 0.1 10 1 4 0.4
Customer Service capabilities 0.025 8 0.2 2 0.05
Sales 0.15 7 1.05 2 0.3
Weighted overall strength 8.17 5.02
rating 1 50 5 24 5
Based on my findings listed above, one can see Philips competitive strength
assessment scores much higher than RF Systems. Philips achieved an 8.175 and RF
Systems a 5.025. Overall, Philips is much better positioned in this market then RF
Systems.
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(S.W.O.T.) Analysis of Philips industry to determine how well the company is positioned
Strengths Weaknesses
Number one in industry. Idea easily copied.
Billions of dollars for R&D. Possible failure of product.
First to market iPill idea. Low entry barriers into market.
Large brand recognition.
Proven reliability of products.
Opportunities Threats
iPill gets acceptance into FDA does not approve.
medical community Pill failure.
throughout world. Better product innovation.
Using a S.W.O.T. analysis reveals a great deal about the market competitiveness
and how well Philips will fair when competition begins to increase. Based on my
analysis I found that the iPill has far more strengths then their competition. Philips also
has some opportunities they should be able to develop in the future. Lastly, they have
to worry about the threats of the iPill. Getting FDA approval is very important and if they
do not receive this the pill will fail. Also, if the pill gets regulation approval, but happens
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to be unsuccessful or make patients sick, this could create great damage to Philips
iPill’s business.
The founder of the iPill is Dr. Peter van der Schaar a gastroenterologist in the
Netherlands. He worked with Philips for many years to develop this device. Dr. van der
Schaar felt that there was a strong need for a device that could enter the body and
reveal problems that were making his patients ill. He wanted to design a device that not
only could take pictures, but also, a device that would be able to release proper
amounts of medication where and when it was needed. This is when Dr. van der
Schaar became aware of an idea that may just be able to do all of the things he wanted.
He presented his solution to Philips who quickly decided to work with him to bring this
product to market.
There are many economics to consider regarding the Philips iPill, which is still in
the prototype stage. If all goes well, it will sell for one thousand dollars per pill when it
hits the market. As the demand grows for the pill and the learning curve grows larger,
Philips will be able to make the product cheaper and spread the cost over a larger
portion of its inventory. This will help to reduce the price, with hopes that the pill will
Currently, the pill cost the company about eleven hundred dollars to make. It will
have additional cost when it begins to be distributed to patients. Some of the additional
cost will be those incurred for certain medicines that are placed into the pill, fees
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associated with the physician who monitors the pill’s findings every day, the price of the
pictures it produces and the cost of any malfunctions or problems that may occur.
Currently the iPill is being tested in Westchester County, New York. According to
the New York Times, “The device is being tested at the Philips Research laboratories in
Briarcliff Manor, NY.” (New York Times). The pill’s development will continue in the
north east operating division in the United States. It is believed that the pill will be
assembled in the United States, but some of the smaller parts that make the iPill
Philips may also merge with some of its competitors in this industry to help
strengthen the technology of the product and maintain better ideas for the future of the
product.
I feel that Philips Corporation is one of the best in its industry and is a very large
company with deep roots ingrained throughout the world. Philips has provided solutions
to many problems dating back to as early as the 1800’s. Philips will continue to
maintain its market share and compete as a top provider of medical and personal
solutions.
If the iPill receives recommendation from the FDA to operate, I feel that the iPill
will grow rapidly throughout many countries. The pill will provide many solutions to
problems that ill patients currently face. As the technology grows the pill may advance
to other areas of the medical industry including cardiology. Where the pill may one day
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enter into a patients veins and inspect arteries and clots; therefore, preventing a heart
Overall, the company will continue to do well. If approved, the pill will take off
and gain great brand recognition. I believe very strongly in Philips and would purchase
shares in the company’s stock. I would also purchase corporate bonds to help Philips