Joseph B.

Johnson
5100 NW Loop 410, Apt. 3502
San Antonio, TX 78229
623-824-1683

Dear HR Manager:

I have attached a copy of my resume for your consideration about the available positions in information
technology or computer related fields.

As my resume reflects, I possess a Bachelors degree in Information Technology with emphasis in Technical
Business Analyst, operating systems, networks and telecommunications. Please note that I also possess a
strong technical background having served as a Test Engineer for both Boeing Satellite Systems and
Airborne Instrumentation Laboratory.

I also faithfully served my country as a member of the United States Air Force, during which time I acquired
invaluable experience and formal education in Project Management, Customer Service, Logistics, and
Avionic Technical Services. I am an experienced project leader and performed in all aspects of project
management.

While employed with the Department of Economic Security for the State of Arizona, I gained valuable
experience and technical knowledge as an IT Specialists III. I assisted the Department Administrator in the
design and creation of a Job Status website as an application designer. The application reflected job call
status, assigned department and agent, work in progress, corrective actions, and estimated time of completion
for elevated calls to the Tier II and III levels. This application provided customers with updated status reports
on their tickets (through website access and automatic Emails) and reduced the amount of follow-up calls
from customers.

To increase my potential, I am currently enrolled in Tech Skills (Student ID JOH78592, San Antonio) to
obtain certification as a Microsoft Certified Systems Engineer.

I am an extremely focused and task oriented individual. I am confident that my talents will be valuable in
support of your technological goals, and I would be delighted to serve as a member of your team.

Thank you very much for your consideration. I look forward to the opportunity to expound on my
qualifications, answer any questions you might have, and to meet with you for a personal interview.

Sincerely,

Joseph B. Johnson
JOSEPH B. JOHNSON
5100 NW Loop 410, Apt 3502
San Antonio TX, 78229
Cell Phone: (623) 824-1683
Email: JBJohnson10@GMail.Com

OBJECTIVE
Seeking a challenging position as an IT Specialist

EDUCATION
Bachelors of Science degree in Information Technology – University of Phoenix, 2004

CERTIFICATIONS
MCP-Microsoft Certified Professional

HIGHLIGHTS OF QUALIFICATIONS
• Superb analytical and problem solving skills; trained to identify and solve hardware and software problems.
• Understand the broad concept of successful planning, organization, and implementation within the realm of
Management Information Systems and Technology.
• Proficient at using and maintaining a variety of computer operating systems and PC software to include Microsoft,
UNIX, and Linux systems.
• Able to setup and troubleshoot local area networks.
• Able to query, manipulate, and control data in a business application environment using T-SQL.
RELEVANT EXPERIENCE
Qualified in all Technical areas of Administration, Helpdesk Support & Networks
• Advanced knowledge of Windows 2003 OS and Office Applications (XP Professional).
• Accounts administration by use of Active Directory.
• Knowledgeable of firewalls, load balancers, web, and database servers.
• Troubleshoots Networks and basic IT infrastructures
• Technical support, Tier levels 2 & 3
• Utilizes tools and scripts to manage system and/or application processes

TECHNICAL TRAINING
• Crystal Reports • Business Systems Development • Programming/Operating Systems
• SQL Developer (SQL and Oracle Databases) • Networks & Telecommunication
• IBM AS400 Operations • Technical Trainer • Application Design and Testing

EMPLOYMENT HISTORY

Macy’s Logistics and Operations June 2008 – Jan 2009 Goodyear AZ

Logistics and Systems Analysts

• Collects and organizes information required for technical and business related applications through uses of
database inquiry (T-SQL and Crystal Reports) tools
• Creates and maintains Logistic and Operations reports for Senior Level Managers and Directors
• Maintains and monitors User access to systems
• Resolves Radio Frequency, Mainframe, and User Interface issues for Warehouse applications and Scanner
hardware; provides resolution to systems access issues (Sign In File)
• Updates production database through Production Management tools (Manhattan Associates)
• Assists Warehouse Managers in Training and Logistics operations

Golden State Foods Sept 2007 – Jun 2008 Phoenix AZ

Data Processor

• Data Processor for a Multi-tier / business Distribution Center

 • Primary Data Processor for billing, purchase orders, delivery, invoices, monthly general legers, warehouse
initiative network system (WINS)
• Updates warehouse and business initiatives by using the J.D. Edwards Application and the IBM AS 400 CL
• Daily status reports/updates to Warehouse and Operations management using T-SQL and Microsoft applications

Buckeye Outreach for Social Services Jan 2005 – June 2007 Buckeye AZ
Programs Coordinator (Volunteer for 2 years, FTE for 6 Months)

• Defines the scope of all projects in collaboration with senior management

• Manages project staff and volunteers according to established policies and practices of the organization
• Reviews the quality of the work completed with the project team on a regular basis to ensure that all project
standards are met
• Monitor and approve all budgeted project expenditures
• Evaluate the outcomes of the project as established during the planning phase

AZ State Department of Economics Security, CSSC Feb 2005 – Dec 2006 Phoenix, AZ
IT Specialist III, Level 2-3 Support

• Experienced Customer Service Agent: Able to work in a high volume - call center environment - in a multiple
diverse business operations environment
• Provides system administration and analysis for network servers and storage systems
• Troubleshoots, resolves, and provides front-line support for problem resolution of customer network, Main
Frame peripherals, Thin Clients, and application issues
• Configures TSO, 3270 Emulation, Windows 2000 & XP, Citrix Meta Frame, TCP/IP, Microsoft Exchange
Server and Outlook, SQL, Domain Administration Tools, and Network Monitoring Tools, Rumba 2000 Main
Frame
• Trains customers/co-workers on network systems usage and application problem resolution

AZ Corrections Industries Feb 2004 – Feb 2005 Goodyear AZ

Data Entry Supervisor

• Primary Site Supervisor: Trained and supervised 40+ Data Entry clerks for multiple business entities
• MS SQL 2000 application and support specialist: Managed all Database functions and backups under direct
supervision of IT Manager

AZ Dept. of Corrections Dec 2002 – Feb 2004 Goodyear AZ

Corrections Officer II

• Managed and provided conflict resolution in a multicultural - diverse range of nationalities in a prison
environment

Superior Staffing Aug 2002 – Dec 2002 Phoenix AZ

Corrections Officer II
Superior Staffing Assigned to Honeywell as a Logistics Systems Specialist

• Warehouse Inventory Auditor: Creates reports for inventory management using Oracle database (SQL) and
barcode applications
• Serves as an Operations Analyst liaison relating customer needs to operations management

Boeing Satellite Systems Dec 1999 – Nov 2001 El Segundo CA

RF Test Engineer

• Hardware/Software test, analysis, evaluation, and systems integration

• Technical support and primary test engineer on systems test and engineering model
• Configuration, testing, validation, and implementation of systems software and applications and current
technologies
• Avionics test, troubleshoot, inspection, hardware removal and installations, and repairs
• F-16 Avionics Test Technician: Flight Control Systems (conventional and digital) and Instrumentation;
Communication Navigation and INS systems troubleshoot and repair; Radar Attack Control Systems software
load/update, hardware update, configuration, and troubleshoot