PROPOSED ORDINANCE & SYLLABUS FOR: THREE YEAR BACHELOR OF HOTEL MANAGEMENT (BHM) PROGRAMME (w.e.f. Academic Session 2011-12) 1. Definition: The title of programme shall be Bachelor of Hotel Management (BHM)
2.Duration of Programme:
2.1 The duration of the Bachelor of Hotel Management Programme shall be three academic years. Each year shall be divided into two semesters. Thus, the BHM Programme shall comprise of six semesters spread over three years. 2.2 Each semester shall have at least 90 teaching days. On the completion of all the six semesters, the students will be awarded the Bachelor's degree in the Bachelor of Hotel Management. 2.3 A candidate can complete all the six semesters within a maximum period of 5 years from the date of admission to the first semester of the programme.
3. Eligibility
3.1 Admission to the first semester of the programme shall be open to candidates who have passed- Senior secondary examination i.e. 10+2 with pass % in aggregate from a recognized Board of Education OR an equivalent examination. 3.2 The age of candidate at the time of admission should not be more than 24 years on 1 st August of the concerned academic year. However for reserved category students the relaxation will be as per the Government. University norms and notifications. 4. Admission 4.1 The admission to First semester of the programme will be on the basis of Entrance examination/ Merit of the 10+2 examination. 4.2 The rules prescribed by the University time to time for admission shall over rule/amend the criteria laid in 4. 1 4.3 Inter institute migrations within the University wi l l not be permitted. 5. Attendance : 5.1 Every student is required in attend all the lectures, tutorials practicals and other prescribed curricular and co-curricular activities. The attendance can be condoned up-to 25% on medical grounds or for other genuine reasons beyond the control of students, 5.2 A Further relaxation of attendance up to 15% for a student can be given by Head of institution/college provided that he/she has been absent with prior permission of the Head of the institution/college for the reason acceptable to him. 5.3 No student will be allowed to appear in the end semester examination if he/she does not satisfy the overall average attendance requirements of clause No's 5.1 and 5.2 5.4 The attendance shall be counted the date of admission
in the institute/college.
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6. Examination: 6.1 The maximum marks allotted to subject shall consist or marks of' End Semester examination theory and Practical) and Sessional/ Internal marks. Scheme of evaluation is provided with the syllabus. 6.2 The performance of a student in a semester shall be evaluated through continuous class assessment and end semester examination. The continuous assessment shall be based on class tests, assignments/tutorials, quizzes/viva-voce and attendance. The marks for continuous assessment (Sessional marks) shall be awarded at the end of the semester. Weight age of Internal assessment/Sessional will be as under (a) Mid-TermTest 10 Marks. (b) Presentation/ Assignment/ Quiz 05 Marks. (c) Industrial Visit report/ Field work 05 Marks. (d) Co-curricular activities 05 Marks (e) Attendance/ Class Participation/ Discipline 05 Marks. 6.3 The end semester examination shall be conducted as per prescribed scheme of curriculum. 6.4 The distribution of marks for Sessional, end semester theory papers. practical's and other examinations, seminars. Practical training and General Proficiency shall be as per the prescribed scheme of examination. 6.5 The minimum pass marks in each theory subject (including Sessional marks) shall be 40% but 30% marks is essential in each theory paper in the end semester Universit y examination. There is no provision of Sessional marks in any theory subject, the minimum pass marks in that theory subject shall be 30% as required in the end semester examination. The candidate shall be eligible for provisional promotion with carry over. He/she may choose up to a maximum or an) six subj ect s of that part i cul ar academi c year as per hi s/ her choi ce t o pass the examination of that year. 6.6 The minimum pass marks in a practical's/project subject including Sessional marks) shall be 50%. 6.7 A candidate, in order to pass, must secure 40% marks in the aggregate in a particular academic year inclusive of both semesters of the academic year. 6.8 The minimum pass marks to pass in seminar, industrial training and educational tour, viva voce etc. shall be 50%. 6. 9 There shall be no pass marks in General Proficiency (GP). However, General proficiency marks shall be added for the purpose of declaring result. 6.10 Every candidate shall be examined in the subject(s) as laid down in the concerned scheme of examination(s) prescribed by the Academic Council from time to time 6.11 The external examiner(s) will set the question papers as per the criteria laid down in the Syllabi/Scheme of examination . for the concerned programme. 3
7. Promotion: 7.1 A candidate satisfying all the requirements under clause 6 shall be promoted to the next academic year of study. 8 The medium of Instruction and examination shall be English ONLY. 9. The last date of receipt of admission forms and fees shall be as fixed by the university. 10. The amount of examination fee to be paid by a candidate for each semester shall be as per the decision of the University from time to time. 11. The exami nat i on for t he odd semest ers shal l ordi nari l y be hel d i n t he mont h November/December and for the even semesters in the month of May/June or on such dates as may be fixed by the Vice-Chancellor. 12. Back Paper/ Suppl ement ary exami nati ons wi l l be hel d f or re-appear / f ai l ed candidates as under: a) First semester Along with the 3rd semester b) Second semester Along with the 4th semester c) Third semester Along with the 5th semester d) Fourth semester Along with the 6th semester e) Fifth semester Along with the 1st /3rd semester f) Sixth semester Along with subsequent to 5th semester 13. The Director/Principal of the Institute/College shall forward to the Controller of examinations, as per the schedule of examinations of the University, a list of the eligible students who have satisfied the requirements of rules for appearing, in the examination. 14. a) As soon as possible, after the termination of the examination. The . Controller of examination shall publish a list of candidates who have passed the semester examination. b) Each successful candidate shall receive a copy of the Detailed Marks Sheet on having pa passed the semester examination. 15. The list of successful candidates after the s4th . semester examination shall be arranged as under in three divisions on the basis of aggregate marks obtained in the first to sixth semester examinations (for the award of BHM Degree) taken together and the division obtained by the candidate will be stated in his degree a) Those who obtain 40% marks but less than 50% marks- Third. Division b) Those who obtain 50% marks hut less than 60% marks - Second Division c) Those who obtain 60% or more marks - First Division d) Those who pass all the semesters examination (1st to 6th) at the first attempt obtaining 75% or more marks in the aggregate shall be declared to have passed with DISTINCTION.
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16 Evaluation
16.1 The Director/Principal of the concerned Institute/College shall forward the Internal Assessment marks/Workshop/Summer Internship/Practical awarded of the students, as per scheme of examinations, wherever specified, to the controller of examinations within 15 days of completion of semester examination. 16.2 The Director/Principal of the Institute/College will preserve the records on the basis of . which the, Internal Assessment awards/ Workshop/Summer Internship/ attendance etc. have been prepared for inspection, if needed by the University up to one month from the date of declaration of the semester examination results. This record, including the attendance will be disposed off after One month. 16.3 The internal assessment/Practical/Workshop/training report/ project report awards of a candidate who fails in any semester/ paper(s) shall be carried forward to the next examination. 16.4 Candidate(s) who has not obtained pass marks in the Internal Assessment in arty paper(s)/practical/workshop etc. will be provided an opportunity to appear beam: the Committee of Examiners, to be constituted by the Director/Principal of the Institute/College, to reassess performance of the candidate (within three months of the declaration of result and receipt of the requests of the candidate concerned). Corresponding to schedule given for supplementary examinations in clause 12 and the Internal Assessment/Workshop/Practical/Viva-voce given by the Committee shall he 17. Award of General Proficiency Marks at institution/College level: 17.1 The marks in General Proficiency shall be awarded on the following basis: 1. Co-curricular & Extra-curricular activities 60% (Games, Sports, Cultural and Literary activities etc.) (To be awarded by the Officer-In-charge, Extra-Curricular Activities) 2. Discipline (Inside and Outside Institution/college campus) 40% (To be awarded by the Officer 1n-charge, Discipline)
The marks of general proficiency will be compiled by the Head of Institution college or his/her nominee and submitted along with the internal assessment marks
18 Award of Industrial Training & Project Marks at Institution/College level Industrial Training: 18.1 All students shall be required to undergo 20 weeks compulsory industrial training in a reputed Hospitality Establishment after completion of III semester examination 18.2 All students shall have to submit industrial training report to the Head of Department/Director within 4 weeks after the completion of training along with a 5
certificate of satisfactory completion of the training from the competent authority of . the concern organization/establishment. 18.3 The marks of industrial training shall be awarded as per specification in the syllabus. Project : 18.4 Each student shall be required to work on a project related to Hospitality Industry and submit the Project report in duplicate to the Head of Department/Director one month before the commencement of the end semester examination of VI Semester. The project report will be evaluated as follows: (i) Project report viva voce (internal & external examiners) 50% (ii) Report content and Oral Presentation by the students 50% 19. Ex_Studentship: 19.1 A candidate opting for ex-studentship shall be required to appear in all the theory and practical subjects in the end semester examinations of both semesters of the same academic year. However, the marks pertaining to sessional, Industrial Training. Seminar and General Proficiency shall remain the same . as those secured earlier. 19.2 A candidate opting for ex-studentship shall be required to apply to the college by paying only examination fee within 15 days from the start of new session. 20. Re-admission in the Institution/College: A candidate may be allowed for re-admission provided he/she satisfies one of the following conditions:
20.1 A candidate is declared fail 20.2 A candidate did not appear in a semester examination and/or he/she was granted permission for not to appear in the examination. 20.3 A candidate has been detained by the institute and has also been permitted to take re-admission. 20.4 A candidate as an ex-student passed the examination of the academic year or qualified for carryover system. 20.5 A candidate promoted with carryover subjects and he/she opted for re-admission. 21 Grace Marks: A candidat e may be awarded grace marks up-t o a maximum of t otal 10 marks. in maximum four subjects but not more than five marks in any subject including theory papers, practical's, project, seminar, industrial training and/or aggregate marks in each academic year provided he/she can be declared to have passed the academic year by the award of these marks. Anybody getting less than 50% marks in aggregate will treated as if he/she has failed in that year. Grace marks will be applicable only to student. who can he declared clear pass after awarding grace marks. 6
22. Scrutiny and Revaluation: 22.1 Scrutiny shall be allowed in only theory papers as per the rule of the University. 22.2 Revaluation of theory/practical papers is not permitted. 23 Unfair means: Cases of unfai r means shal l he deal t as per t he rul es of t he Uni versi t y and t he Uttarakhand Public Examination (Prevention of Unfair means) Act, ii any, in prevalence. 24. Cancellation of Admission: The admission of a student at any stage of study shall be cancelled if: 24.1 He/She is not found qualified as per University/State Gover nment norms and guidelines or the eligibility criteria prescribed by the University. Or 24.2 He/She is found unable to complete the course within the stipulated time as prescribed in clause 2.3 Or 24.3 He/She is found involved in creating indiscipline in the Institution/College or in the University.
Other Provisions 25.1 There will be no improvement facilities available to BHM students. However grace marks will he allowed as per University Rules. 25.2 Notwithstanding the integrated nature of this course which is spread over more than one academic year and the Ordinance in force at the time a student joins the course shall hold good only for the examination held during or at the end of the academic year and nothing in this Ordinance shall he deemed to debar the University from amending the Ordinance and the amended Ordinance, if any shall apply to all the students whether old or new, 25.3 Any other provision not contained in the above shall be governed by the rules and regulations framed by the University from time to time. In case of any dispute arises the matter will be referred to the Vice-Chancellor. Whose decision shall be final.
The Academic Council shall have the power to relax any provision provided in the ordinance in any specific matter/situation subject to the approval of Executive Council of the University & such decision(s) shall be reported to the Vice-Chancellor of the University.
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COURSE CURRICULUM FOR (B.H.M. Bachelor Of Hotel Management) 3-Year Degree, 6- semester syllabi SUBJECT STRUCTURE AND MARKS SCHEME Ist Year Ist Semester
Module No.
Title of Course Internal Assessment University Exam Practical Total 101 Foundation Course in Food Production 30 70 100 200 102 Foundation Course in F&B Service 30 70 100 200 103 Foundation Course in Front Office 30 70 100 200 104 Foundation Course in Housekeeping 30 70 100 200 105 Introduction to Computer Applications 30 70 100 100 106 Business communication 30 70 100 Total 180 420 500 1100
IInd Semester
Module No.
Title of Course Internal Assessment University Exam Practical Total 201 Food Production operations -I 30 70 100 200 202 F&B Service operations -I 30 70 100 200 203 Front Office operation I 30 70 100 200 204 Foundation Course in Housekeeping-II 30 70 100 200 205 Food Science & Nutrition
30 70 100 206 Tourism Concepts and Linkages 30 70 100 Total 180 420 400 1000
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2 ND Year
IIIrd Semester
Module No.
Title of Course Internal Assessment University Exam Practical Total 301 Food Production operations -II 30 70 100 200 302 F&B Service operations -II 30 70 100 200 303 Front Office operations -II 30 70 100 200 304 Housekeeping operations -II 30 70 100 200 305 Basics of Hotel Accountancy 30 70 100 306 Foreign Language- French 30 70 100 Total 180 420 400 1000
IVth. Semester
On the Job Training (Twenty Two Weeks : from JANUARY TO JUNE) Each candidate will have to prepare a log book and training report of the day to day activities of his six months on the job training duly supported by charts, diagrams, photos and tables. The report will be submitted in duplicate copy to the head of department at least one month before the commencement of the IVth Semester Practical examinations supported by the certificate of competent authority of the training institute for the evaluation by a panel of experts comprising of one internal and one external examiner. The viva-voce of the IVth Semester would be based on the training report as well as other applied assignments the candidate has undertaken during on the of training. The report should be neatly typed or hand-written and duly forwarded by head of department to the controller examination (professional courses) for further evaluation. The semester examinations shall be based on the following practical examination.
Module No.
Title of Course Internal Assessment University Practical/Viva-Voce Exam Total 401 Food & Beverage Production 50 150 200 402 Food & Beverage Services 50 150 200 403 Housekeeping Operations 50 150 200 404 Front Office Operations 50 150 200 405 Log Book and Training Report 50 150 200 Total 250 750 1000
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3rd YEAR Vth Semester
Module No.
Title of Course Internal Assessment University Exam Practical Total 501 Food Production-IV (Advance) 30 70 100 200 502 F&B Service & Control-IV (Advance) 30 70 100 200 503 Front Office-IV (Advance) 30 70 100 200 504 Housekeeping-IV (Advance) 30 70 100 200 505 Business Ethics & Organizational Behavior 30 70 100 506 Facility Planning 30 70 100 Total 180 420 400 1000
3 rd YEAR VI Semester
Module No.
Title of Course Internal Assessment University Exam Practical Total 601 PROFESSIONAL ELECTIVE SUBJECT 30 x 70 100 602 Introduction to Management 30 70 100 603 Financial Management 30 70 100 604 Human Resource Management 30 70 100 605 Environmental Studies 30 70 100 606 Hotel Laws 30 70 100 Total 180 350 70 600
PROFESSIONAL ELECTIVE IN THE 6 TH SEMESTER, A STUDENT WILL HAVE TO CHOOSE ANY ONE OF 3 SUBJECT-GROUPS AND SPECIALISE IN THE SAME. THERE-AFTER A VIVA-VOCE(PRACTICAL) WILL BE HELD BY ONE INTERNAL AND ONE EXTERNAL EXAMINER WHO WILL ALLOCATE MARKS IN THE PARTICULAR GROUP CHOSEN. GROUP-1: PAPER CODE: BHM-601-A: FOOD PRODUCTION & KITCHEN MANAGEMENT GROUP-2: PAPER CODE: BHM-601-B: F00D & BEVERAGE SERVICE AND MANAGEMENT GROUP-3: PAPER CODE : BHM-601-C; ACCOMODATION OPERATIONS & FRONT OFFICE MANAGEMENT
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Year One
BHM 101
Foundation Course in Food Production
Objective : To impart technical skills of food production among students and to familiarize the students with day to day working atmosphere of food production dept. in a 5-Star Hotel. Unit-1: History of Culinary Sector. Introduction to organization of food production dept. in different category hotels. Factors affecting Kitchen organisation, Kitchen stewarding department, various sections in food production dept. organizational structure, duties & responsibilities of entire staff.
Unit-2: Raw materials used in F&B (Production) department: salt, liquids, sweetening, raising or leavening agents, thickening agents, binding agents, flavorings and seasonings.
Unit-3: Aims & Objective of cooking food, affect of heat on food, cooking methods, Boiling, Poaching, Steaming, Stewing, Braising, Roasting, Grilling, Baking, Frying, Griddling, or Broiling. Special methods of cooking food , soar cooking, microwave, infrared. Application of these methods in actual Cooking. Chinese & Indian methods of cooking Food.
Unit-4: Mise-en-place : Washing, Peeling, Paring, Cutting, Mire-poix, Mincing, Meringue, Macedoine, shredding, slicing, slitting, grating, Grinding, Mashing, Pureeing, Kneading, Marinating, Stirring, Whipping, Blending etc. Eggs, its uses, methods of cooking eggs & structure of egg. Place of hygiene in the catering industry, personal hygiene for staff members in the food production areas and those coming in contact with the guest. Food poisoning and food infections.
Unit-5: Introduction & classification of different cooking equipment, their cleaning, maintenance & storage. Different types of Ovens & Modern Kitchen equipments.
Suggested Readings: 1. Arora Krishna : Theory of Cookery : Frank Bros & Co. 2. Philip E. Thangam : Modern Cookery Vol. 1 and Vol. 2 : Orient Longman. 3. Klinton & Cesarani : Practical Cookery : Arnold Heinemann. 4. Fuller J. Barrie & Jenkins : Accompaniments & Garnishes from waiter; Communica Europea
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BHM 102 Foundation Course in Food & Beverage Service
Objective : To impart an overview of entire food and beverage service department and to make students familiar with the working procedures and skill required in managing this department. Unit-1: An introduction of food and beverage Industry, types of food and beverage operations. Organizational structure of food and beverage department in different kinds of hotels i.e, 5 Star, 3 Star and unapproved category etc., Classification of catering Establishment
Unit-2: F & B service department hierarchy, Attributes of food and beverage (service) staff . Personal hygiene, appearance, attitude, Etiquettes and salesmanship. F & B Service method (different types).
Unit-3: Department coordination : A study of various department to which Food and Beverage (service) department interacts e.g. front office, housekeeping, and sales and marketing department etc.
Unit-4: Food and Beverage (Services) areas: Study of different food and beverage (service) areas like still room, silver room, wash up, hot plate, dispense bar and their equipments their use and maintenance procedure.
UNIT-5: Study of F&B equipments i.e. furniture, linen, chinaware, table ware and glass ware. . F&B Terminology.
Suggested Readings 1. Food & Beverages Service: Dennis Lilli rap and John Cousins (specially 7 th edition) 2. Sudhir Andrews: Food & Beverage Service Training Manual: Tata Mc Graw Hill. 3. Larousse Gastarnomique: Hamlyn 4. Food & Beverage Service- management- Bagchi
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BHM 103 Foundation course in Front Office Operation
Unit -1: Introduction to Front office Classification of Hotels: Norms and Standards, Procedure, Classification/ Types Classifying bodies. Various forms of ownership- Franchise, Chain Concept, Time Share, Management Contract. Front office operations Different SECTIONS, The various ancillary areas. , Layout of Front Office
Unit- 2: Front office Organisation Organization chart, staffing, scheduling, work shifts, Job specifications & job descriptions of Front office personnel (FOM, LM, GRE, Concierge, Receptionist, and Bell Boy)
Unit- 3: The Guest: Defining Guest, Types of Guest and their basic requirements FIT, Business travelers, GIT, Special Interest Tours, domestic, foreigners, The Guest Cycle
Unit -4: Front Office Operations Front office systems, Front office forms, The front desk, Front office equipments, Telecommunication
Unit- 5: The Accommodation Product Need for hotel product brochures, tariff cards ,Types of guest rooms and suites, executive floors or club floor concept ,Types of room rates, basis for charging room rates, Various plans and Packages Types, needs and use of such plans and Packages- CVGR, Meal Plans, Corporate Plans etc.
Reference Books : 1. Front office operations by Colin Dix & Chirs Baird 2. Hotel Front office management by James Bardi, VNR 3. Managing front office operations by Kasavana & Brooks 4. Front office training manual by Sudhir Andrews, Tata McGraw Hill 5. Managerial accounting and hospitality accounting by Raymond S Schmidgall 6. Managing computers in hospitality industry by Michael Kasavana and Cahell 7. Effective Front Office Operation, Michael Kasavana, CBI-VNR 8. A Manual of Hotel Reception, J.R.S.Beavis & S.Medlik, Heinemann Professional 9. Accommodation Operation Front Office, Colin Dix, Pitman 10. Principles of Hotel Front Office Operations , Sue Baker& Jeremy Huyton, Continuum 11. Front Office Procedures, Social Skills and Management, Peter Abott & Sue Lewry, Butterworth Heinemann
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B.H.M. 104 Foundation course in House Keeping Operation
Unit -1: Role of HKG : Importance & role in achieving guest satisfaction & repeat business, Responsibility of HK dept
Unit -2: Introduction to house Keeping: layout, Organization Chart applicable to categories of hotels, Role of key personnel of the dept. job description of H.K. Personnel, Co-ordination with other department. Qualities of H.K. Staff.
Unit -3: Rooms and floors : Knowledge of Rooms, Rules of Guest Floor, Maids Carts, Maids Services Room / floor party, procedure for cleaning of guest rooms (Vacant Room, Check out Room, occupied room), Under Repair room, Special and periodical cleaning of Rooms, second service, turn down service, replenishment of supplies and amenities, Housekeeping Supervision (Importance of Inspection, checklist, dirty dozen)
Unit -4: Care and Cleaning of Different Surfaces: Metal, Glass, Ceramic, glass, wood, marble, leather.
Unit -5: Cleaning Agents: Criteria for selection, classification, care & storage
Unit -6: Cleaning Equipments: Criteria for selection; Equipments used,(manual/mechanical),care, maintenance & storage.
Glossary of terms. Suggested Readings : 1. Andrews Sudhir, Hotel Housekeeping Manual, Tata Mc Graw hill. 2. Branson & lennox, Hotel housekeeping, Hodder & stoughton. 3. A.C. David, Hotel and Institutional HOusekeeping. 4. Wellek, Hotel Housekeeping. 5. Housekeeping Management- Margaret Kappa.
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B.H.M. - 105 Introduction to Computer Application Objectives: This module is prescribed in the course to impart knowledge of computers and its application.
Unit1: INTRODUCTION TO COMPUTERS What is a computer, Components of a computer system, generation of computers, storage devices, CD ROMs, Pen Drives, other external storage devices.
Unit 2: OPERATING SYSTEMS Introduction, Functions, types, Components, - DOS, Windows, Linux etc.
Unit 3: INTRODUCTION TO DBMS Understanding Data, Data types, Advantages, Creating a database, Searching, Sorting, Indexing, overview of MS Access.
Unit 4: WORD PROCESSING, SPREAD SHEETS AND PRESENTATIONS What is Word Processing, Features of MS WORD, Editing Commands and Mail merge. Understanding spreadsheet, Features, Formulae and functions. If Statement, preparing sample worksheets, Different graphs, Features of POWER POINT, Preparing a presentation. Preparing an Organization chart
Unit 5: INTRODUCTION TO INTERNET What is Internet, Network, Network of Networks, WWW, Search Engines, e-mail, websites, Introduction
Suggested Readings: 1. Braham, B. Computer System in Hotel and Catering Industry, Casseu. 2. Basandra, S.K. Computer Today, New Delhi: Galgotia Public Cations. 3. Clark, A Small Business Computer Systems, Hodder and Stoughton 4. London, K.C. and London, J.P. Management System Information System - a contemporary perspective, Mc. Milan.....
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B.H.M 106 Business Communication
Objective : To develop communication skills of the student, self expression, verbal and written, objective reporting, to make students think creatively and analytically and to develop in the Correct pronunciations. Course Contents : Unit -1: Communication process, types of communication, effective communication. Elements of English grammar; common errors in sentences. Unit -2: Essays : report writing, precise, comprehension of passage. Unit -3: Basic letter writing, memorandums, official letters. Unit -4: Writing a bio-data for job interviews, job description, letter of application and resignations. Suggested Readings : 1. 30 Minutes to succeed in Business Writings-Graham Hart. 2. Kaul, Asha, Business Communication, Prentice Hall (India), New Delhi. 3. Sinha: Business communication; Bhaskar and Prabhu; 4. Bhaskar and Prabhu :English through reading; 5. DSouza and Shahani: Communication Skills in English.
BHM-101-P FOOD PRODUCTION PRACTICALS FIRST YEAR, FIRST SEMESTER
BHM- 102-P FIRST YEAR ,FIRST SEMESTER FOOD & BEVERAGE SERVICE PRACTICALS FAMILIARISATION OF:- a) Cutlery, Crockery, Glassware, Flatware, Holloware. b) French terms related to the above.
Mis -en- scene & Mis-en-place ;- Dusting, vacumning, arranging tables and chairs, linen replenishment, accompaniments, condiments, side board, silver cleaning laying of tables according to the covers. TECHNICAL SKILLS:-Holding and us ing service gear , carrying plates using salver and tray, using service plate, carrying glasses.
01 Care and maintenance of EPNS items. ACTUAL SERVICE PRACTICAL a) English/ Silver Service. b) Pre-plated service c) Taking the order d) Taking restaurant reservations/ Bookings e) Receiving & Seating guests. f) Setting Room Service tray for different meals g) Laying the table covers. h) Napkin folding (10 folds)
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BHM-103-P
FRONT OFFICE, FIRST YEAR , FIRST SEMESTER PRACTICAL 01 a) Identification of F.O. equipment. b) Filling up a Reservation form c) Glossary of Front Office terms d) Telephone handling at Reservations and Standard phrases. e) Using computer to display reservations menu, blocking accommodation, checking availability and making an amendment/cancellation. 02 (a) Role play : At the porch, Guest driving in. Doorman opening the door and saluting guest; Calling belloy. (b) At the Front Desk : Guest arriving ; greeting & offering welcome drink, Checking if there is a booking.
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BHM-104-P HOUSEKEEPING-1 PRACTICALS FIRST YEAR, FIRST SEMESTER
01 Rooms layout and standard supplies. (amenities) 02 Identification of cleaning equipments both manual and . Mechanical use of diff. Brushes, brooms, mops, identification of cleaning agents. 03 Maids Trolley : Set Up , Stocking and usage. 04 Bed making : - Identifying of linen. - step by step procedure for making bed/ Turn down service . 05 Cleaning guestrooms (Vacant occupied, departure), placing/ replacing guest supplies and soiled linen. 06 Cleaning of different surfaces 07. How to do a guest room inspection : - Use of check list.
BHM 105-P INTRODUCTION TO COMPUTERS PRACTICALS FIRST YEAR, FIRST SEMESTER
1. Operating and Connecting the computer with other devices 2. Practicing MS-OFFICE- MS WORD, MS EXCEL, MS POWERPOINT 3. Basics of Developing a Web Page 4. INTERNET USAGE- Using Internet, Creating a mail ID, Using E-Mail 5. Basics of Practicising the internet safety.
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Second Semester B.H.M 201 Food Production operations-I
Objective : To manage the entire skills and procedure of the food production. To develop certain technical skills to build up successful professional in the catering industry.
Unit -1: Classification of Vegetables & fruits, its composition, storage, Plant pigments, cuts of vegetables & its selection factors.
Unit -2: Kitchen layout planning, factors affecting kitchen layout, working triangle, flow of activity, Human engineering in the kitchen. Structural consideration in the kitchen, trends in the layout planning of modern kitchens, types of kitchen layout.
Unit -3: Menu Planning. Factors affecting menu planning &types of menu. Planning for children's, Railways, air lines, canteens.
Unit -4: Stocks, Preparation of different stocks, Precautions taken while preparing stocks, glazes and choud Froid & its various kinds, Mother sauces and its derivatives. Purpose of sauces, Faults in sauce making, Rectification of Mayonnaise & Hollandaise. Classification of soups, international soups.
Unit 5: Introduction to Principles of Baking: Study of different equipment and ingredients used in Bakery Role Play of various ingredients, fermentation of dough by yeast, dough, sponge & batters for cakes and biscuits. Basic Pastes, Short crust, puff, sweet, and Choux.
Suggested Readings : 1. Arrora Krishna : Theory of Cookery, Frank Bros & Co. 2. Philip e. Thangom : Modern Cookery vol. 1 and Vol2; Orient Longman. 3. Klinton & Cesarani : Practical Cookery; Arnold Heineman. 4. Fuller J. Barrie & Jenkins : Accompaniments & Garnishes from waiter. communica Europa
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Second Semester B.H.M 202 Food and Beverage Service Operations -I Objectives : To develop a thorough knowledge of all food and beverage outlets and all specialised services offered in a luxury hotel.
Unit -1: The Restaurant : Different types of restaurant, Organizational hierarchy of a restaurant, Basic etiquette of restaurant staff, briefing and debriefing, duties and Responsibility of F & B staff.
Unit -2: Different types of Meals : Breakfast, brunch, lunch, high tea/ afternoon tea, dinner/ supper. Mise-en-Scene and Mis-en-place : Meaning, works to be done for mise-en- scene and mise-en-place in a restaurant (Light decor, Furniture, chair, tables side board, lines).
Unit -3: The menu : Introduction, types of menu, menu designing, menu planning, French Classical Menu (11 and 17 course). Food and accompaniment . Indian, Continental, Chinese .........menu compilation.
Unit -4: Non alcoholic beverages : Classification, Tea- producing countries, purchasing brand, storage, making of tea, and different types of tea. Coffee. brand ,grinding storage, characteristics, making and kinds of coffee. Cold beverages, mineral water, cordial & squashes, syrups.
Suggested Readings :
1.Food & Beverages Service : Dennis Lillicrap and John Cousins (specially 7 th edition) 2. Sudhir Andrews : Food & Beverage Service Training Manual : Tata Mc Graw Hill. 3. Text Book of Food & Beverage Service : S.N.Bagchi / Anita Sharma (Aman Publication). 4. Professional Food and Beverage Service Management: Brian Verghese (Macmillan)
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Second Semester B.H.M 203 Front Office Operation-I
UNIT-1: Reservation Process Concept of Reservation, Methods of Reservation, Processing Reservation enquiry, Reservation Records , Reservation confirmation , Reservation records, Reservation consideration and cancellation , Group Reservation
UNIT-2: Lobby Operations Understanding the Lobby layout & various sections , Staffing in Lobby, Various operations- Concierge, GRE, Check-in, Check-out , Coordination with various other sections
UNIT-3: Registration Process Defining Registration, Pre- registration activities , Registration Process, Registration Records, Room and Rate assignments- FITs, Group, Corporate, Crew- Indian and Foreigners, Methods of Payment during Settlement, Issuing Room Keys, Fulfilling special requests, VIP Registration, Change of Room, Handling Over- bookings
Unit -4: Guest Cycle Handling check in and checkout procedure Terminologies and Abbreviations related to above topics.
Unit -5: Introduction to Property management systems
Suggested Readings : 1. Andrews, Sudhir : Hotel Front Office, Tata Mc Graw Hill, New Delhi. 2. Malik, S Profile of Hotel and Catering Industry, Heineman. 3. S.K Bhattacharya Front Office Management; 4. Michael Kasavana: Managing Front Office operations
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Second Semester B.H.M 204 Housekeeping Operation-I
Objective : To enable the student to understand works performed over control desk, linen room and public areas.
Unit -1: Housekeeping procedures: HK control desk, Role and importance of C.D., types of registers, ledgers and files to be maintained, handling of Lost & found.
Unit -2: Linen Room/ Tailor Room: Layout, equipment's used types of linen & sizes, Procedure for getting fresh linen. Storage tips, quantity of linen (PAR STOCK) and control of linen, recycling of discarded linen, linen hire, buying linen, Activities performed and equipments used in Tailor room.
Unit -3: Public Area Cleaning Cleaning of Back of the House areas & front of the house areas (Lobby, cloak Rooms, Restaurants, Bar, banquet halls, lifts/ elevators, staircase, corridor, back areas.)
Unit -4: Flower Arrangement in Rooms: Hints and guidelines on preserving freshness of natural flowers, types/ styles of Flower Arrangement, equipments used for F.A.
Unit -5: Laundry : OPL/ In- house laundry, flow process of Laundry through OPL, wash cycle, laundry agents, equipments used in laundry, valet service, Dry cleaning, stain Removal.
Unit -6: Housekeeping Practices : Pest Control: Types of pests, control measures, Contract Services
Glossary of Terms : Suggested Readings : 1. Andrews Sudhir, Hotel, Housekeeping Manual, Tata, Mc Graw Hill. 2. Branson & Lennox: Hotel Housekeeping,Hodder & Stroghton 3. Wellek: Hotel Housekeeping. 4. A.C David; Hotel & Institutional Housekeeping.
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Second Semester B.H.M 205 Food Science & Nutrition Objective: To make students aware with fundamentals of Nutrition. To provide information regarding contaminated food causes of contamination and sanitary techniques for prevention.
Unit -1: Introduction: Definition of food, nutrition, health, diet and malnutrition. Importance of nutrition in day-to-day life, Functions of food, Interrelationship of food, nutrition and health.
Unit -2: Calorific values of food: Energy, its units. Factors affecting energy content of food. Daily requirements of energy by man, woman and children.
Unit -3: Nutrients: Brief introduction to functions, sources and deficiency of carbohydrates, fats, proteins, vitamins (A, D, E, K, B1, B2, B3 and C) and minerals (calcium, iron and iodine)
Unit -4: Balanced diets: Definition, importance, planning of nutritionally balanced meals on the basis of principles of meal planning and food groups by ICMR. Sample diets for adult man and woman.
Unit -5: Water: Definition, Dietary sources (visible, invisible), functions of water, role of water in maintaining health (water balance).
Suggested Readings: 1. Food science and nutrition S Roday 2. Essentials of Nutrition Swaminathan M 3. Microbiology- A.K Joshna
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B.H.M 206 Tourism : Concepts and Linkages
Unit -1: An Historical Overview : Travel in ancient times and in the middle ages, the Grand Tour, Travel and Tourism in the 19 th century and after independence; major changes and development, Definition Of tourism.
Unit -2: Transport system: air, railways, road, water
Unit -3: Determinants and Motivations in Tourism: Factors stimulating the growth of tourism (determinants), why people wish to travel (motivations)
Unit -4: TRAVEL AGENCY: History & development, Functions
Unit -5: The tourist Industry : Definition, Characteristics of purchase and consumption of tourist services, kinds of goods and services, sectors of the tourism industry,
Unit -6: Tourism and Travel organizations, WTO, PATA, IATA
Unit -7: Travel Formalities: Passport, Function, Types, Issuing Authority, Procedure for Obtaining Passport. VISA: Function, Types, Issuing Authority, Procedure for Obtaining Passport.
Suggested Readings : 1. Bhatia, A.K. : Tourism Development, Principles & practices, Sterline Publishing ltd. 2. Burkart and Madlik : Tourism : Past, Present and Future, Heinemann, EIBS. 3. Cooper, Fletcher et al : Tourism Principles and Practices, Pitman. 4. Bagri, SC tourism trends in India, Bishan Singh and Mahindra Pal Dehradun.
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B.H.M- 201-P FOOD PRODUCTION PRACTICALS FIRST YEAR, SECOND SEMESTER
01 PREPERATION OF STOCKS (a) Demonstration & preparation of : white stock, brown stock and fish stock 02 PREPARATION OF SOUPS (a) Cream Soups (spinach, tomato, vegetable) (b) Puree soups (Lentil, peas, carrot) (c) Cut vegetable soups (Broth, minestrone) (d) Veloute (princess, Volaille, etc) (e) National soups (Mulligatawny, French Oinon) (f) Consmme (Royal, Julienne, Xavier) 03 SAUCES Demonstration & preparation of : (a) Sauce Bechamel + Derivatives (Mornary, Mustard) (b) Espagnole + Derivatives (Lyonnaise, Maderia) (c) Veloute+ Derivative (Supreme, Allemande) (d) HOllandaise + Derivative (Bearnaise) (e) Mayonnise + derivative (Tartare, Cocktail) 04 (a) ENGLISH AND CONTINENTAL BREAKFAST (Preparation) (b) Preparation of a 3 course Indian menu- to include Regional cuisine as studied in Theory (Bengal, Goa, Kashmir, Punjab) (c) Preparation of Indian Snacks for high tea (Veg. + Non. Veg) 05 BREAD MAKING (a) Preparation of simple & enriched bread/recipes. (b) Bread rolls (different shapes) (c) Bread loaf (Brown & white) (d) Croissant, Brioche preparation 06 PREPARATION OF SIMPLE CAKES (a) Genoise (b) Sponge (c) Fruit Cake
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B.H.M-202-P F & B services-II, PRACTICALS FIRST YEAR, SECOND SEMESTER 01 METHODS OF SERVICES AND CLEARENCE (a) Table laying for different meals & Re laying ii) (b) Set up & Service of water, juices, soft, drinks squashes , syrups. iii) (c) Table d hote cover and A la carte cover. (d) Services of Food:-Soup, Meat, Fish, Potatoes, Vegetables, Sweets, Cheese. (e) Service of Tea & Coffee, including accompaniments. (f) Services of cigars & cigarettes (g) Changing of dirty Ash tray. 02 REGIONAL CUISINS PRACTICAL (a) Menu writing of Regional dishes (b) Table Laying for regional dishes (c) Services of regional dishes 03 BREAKFAST SERVICES PRACTICAL (a) Laying Of Difference type of breakfast cover with all table appointments like butter dish, supreme bowl (for service of grape fruit etc) (b) Laying a room service tray for bed tea and breakfast (Continental & English)
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B.H.M-203-P FRONT OFFICE PRACTICALS FIRST YEAR, SECOND SEMESTER 01 REGISTRATION OF GUEST (a) Pre registration procedure (b) Filling up a guest registration card (c) Determining Room Availability (Room Position) Formula (d) Errand card Key card, Electronic Key cutting replacement of lost electronic key card issue of lost electronic key car, issue of duplicate) (e) Arrival & departure intimation to house keeping etc. 02 FAMILIRISATION WITH RECORD BOOKS, LISTS & FORMS SUCH. AS : (a) Arrival/ departure register (b) Departure intimation (c) Arrival/ Departure list (d) No show/ cancellation repot ] (e) VIP List (f) Fruits & Flowers requisition (g) Left luggage register (h) Bell boy movement control sheet (j) Scanty Baggage Register] (k) Arrival & Departure errands cards (l) Expected arrival/ departure list
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B.H.M-204-P HOUSE KEEPING PRACTICALS-11 FIRST YEAR, SECOND SEMESTER S.No Topic 01 (i) (a) Layout of linen room and uniform room (ii) (b) Cleaning of Public Areas & Inspection of public areas (lobby, Restaurant, staircase, cloak rooms, corridor, offices, Back areas) (c) Stain Removal :different types of stains to be removed by hand using different chemicals (d) Flower Arrangement Practice of making fresh flower & dried flower arrangement.
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Second Year- III Semester B.H.M 301 Food Production operations II Objective : To develop knowledge of professional cookery in hotel and catering industry. To induce professional competence among all the professionals.
Unit -1: Meat, Poultry and fish; - Definition of meat, factors that make meat tender. Methods of cooking used with approx. internal temperature. To judge the quality of various meats i.e. Beef, Veal, Lamb and pork .Study of Lamb/Mutton (Le Mouton) pork (Le proc), Beef (Le Bouef) Knowledge of average weights of joints and preparation of mutton, pork and beef. A brief study relating to steaks and sausages. Poultry: Classification according to the age and weight, quality points for purchasing, preparation of poultry. Popular chicken dishes Fish: Classification of fish, Special points to be considered while choosing fish. Cuts of fish. Brief study of popular Indian fish and their source. Common cooking methods and popular fish dishes.
Unit -2: Milk & Milk Products, composition of milk , types of milk. Cream & its types, yoghort, cheese, manufacturing process of cheese classification of cheese , Ice Creams, Manufacturing process of Ice cream & types of Ice cream.
Unit -3: Quantity food production systems. Quantity food production Introduction to Industrial and Institutional catering, Staff organization, Processing and Storage of necessary Food stuffs, Menu planning in quantity food production, Kitchen layouts of different types of catering organisation.
Unit -4: Appetizers:-Cocktails, Canapes, Horsdeoeuvres, Petite Salads and Zakuski. Recipes of few popular appetizers. Salads:- As a main dish, as an accompaniment or as salad course. Types of salads, parts of salads, preparation of some popular vegetable based, meat based, fish based and fruit based salad.
Unit -5: Points to be kept in mind white working in bakery basic bread Dough, Different types of pastries Short crust, Puff, Sweet and Choux, sponge mixture, biscuit mixture, and puddings. Mousses & souffls.
Suggested Readings : 1. Arora Krishna : Theory of Cookery : Frank Bros & Co. 2. Philip E. Thangom : Modern Cookery Vol. 1 and Vol 2; Orient Longman. 3. Klinton & Cesarani : Practical Cookery; Arnold Heineman. 4. Fuller J. Barrie & Jenkins: Accompaniments & Garnishes from waiter; communica Europa.
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B.H.M 302 Food and Beverage Services operations -II Objective : To perfect the student and techniques in the operational and control activities of food and beverage service particularly in relation to wine sprit and service of food prepared in the kitchen . Unit -1: Room service & operation. Hierarchy. Duties responsibility of room service staff. mis-en-place for diff. Type of breakfast. Situation handling. Co-ordination with other departments.
Unit -2: Wine: Introduction. Types of wine, History, factors influencing quality, classification of wine and reading a wine label. Viticulture & Vinification. Wines from different countries :- France, Germany, Italy, Spain, Australia, USA, service and storage of wine.
Unit -3: Spirits : Different types of spirits such as Rum, Gin, Vodka, Whisky, Brandy, Tequila, their manufacturing methods and their service with popular brands and measurement of alcoholic strength.
Unit -4: Tobacco :Types Cigars & Cigarettes , Cigar strengths and sizes , Brands , Storage and service
Suggested Readings : 1. Food & Beverages Service : Dennis Lillicrap and John Cousins (specially 7 th edition) 2. Sudhir Andrews : Food & Beverage Service Training Manual : Tata Mc Graw Hill. 3. Text Book of Food & Beverage Service : S.N.Bagchi / Anita Sharma (Aman Publication). 4. Professional Food and Beverage Service Management: Brian Verghese (Macmillan)
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B.H.M 303 Front Office Operations II Objective : This module is prescribed to appraise students about emergencies. Allowances, guest folio etc. in the hotels.
UNIT -1: Front Office Communication , Inter Departmental communication , Guest Services , Guest Relations , Handling emergencies-Medical, Death, Theft, Robbery, Fire, Bomb Threats, Terrorist attacks, Vandalism etc.
UNIT-2: Basics of Computer Operations for Hotels, Concept and Applications of Property Management System , ,Handling Computerized Reservations & Registrations , Computerized cashiering , Night Auditing
UNIT-3: Role of Front Office in Hotel Security, Coordination for Security
Unit -4: Types of guest folio, Restaurant/bar check, telephone charge disputes, call voucher, room rate change notice, miscellaneous charge voucher; responsibilities of the Front Office Cashier.
Unit -5: Allowance : Processing allowance vouchers, front officer cashier report, paid out voucher, discount procedures.
Suggested Readings : 1. Andrews, Sudhir : Hotel Front Office, Tata MC Graw Hill, new Delhi. 2. Malik, S. Profile of Hotel and Catering Industry, Heineman. 3. Colin Dix: Front Office Operations 4. J.Bardi: Hotel Front Office Management;
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B.H.M 304 Housekeeping Operations II Objective : To further familiarize students with security, floorings carpet, fabrics and soft furnishings to be used in a laundry. Unit -1: Security, Safety and First aid: Handling of keys in H.K. department, different types of keys, and security measures adopted by different hotels, Procedures to handle key thefts, lost property and other valuables. Safety: Accidents, fires {cause, procedure, accident report form} First Aid: Emergency procedures for heart attack, fits, burns, fainting, Fractures, artificial respiration.
Unit -2:Bed & Beddings: Construction of beds, mattresses, care and cleaning of beds, Bedding- Pillow, bolsters, bed linen.
Unit -3:Fabrics : Selection points, types of fibers , construction , types of fabrics and finish given to fabrics.
Unit -4:Soft furnishings : Curtains, Characteristics of curtains for different parts of hotel, care and cleaning, pelmets, valances, swags, blinds, loose covers and cushions. Quilts. Wall covering: type of wall coverings, care and cleaning
Unit -5: Budgeting : The budget Process, Operating & Capital Budget, controlling expenses.
Unit -6:Planning & Organizing In HK : Area Inventory list, frequency schedules, performance standards, Productivity standards, Inventory levels, SOPs & , Manuals, Job allocation, man Power planning, Duty roster planning
UNIT-1: Accounting Theory: Business Transaction and Basic Terminology ,Need To Study Accounting, Accounting functions , Purpose of Accounting Records ,Accounting Principles - Concepts and Conventions.
UNIT-2: Account Records: Principles of Double Entry System , Journal & Ledger Entries , Subsidiary Books - Cash, Sales & Purchase books, Bank Reconciliation statement.
UNIT-3: Depreciation Reserves and Provisions : Meaning, Basic Methods.
UNIT -4: Departmental Accounting: Meaning and purpose,Methods, allocation of expenses Departmental accounting
UNIT -5: Visitors Tabular Ledger: Meaning & Purpose, Basic of auditing in hotels
UNIT -6: Costing: Fundamental of Costing ,Marginal costing techniques ,Basic standard costing techniques , Standards for material & labour variance only.
Reference Books: - 1. Hotel Accounting, earnest B. Horwarth & Luis Toth 2. Hospitality Management Accounting, Michael M Coltman 3. Uniform System of Accounts, Educational Institute of American Hotel & Lodging Association, USA 4. Hospitality Accounting, Richard Kotas & Michael Conlan, International Thomson Business Press 5. Hotel & Catering costing & Budgets, R.D. Boardman, Heinemann
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B.H.M 306 Foreign Language -French Objective : To enable the student to understand basic elements of grammar & written comprehension with relation to hospitality terms & conversation.
Unit -1: Articles dfinis et indfinis genre et nombres des noms . Intrrogation et negation-conjugaison du presentverbs prominaux-er;les verbs tre,avoir,boire,servir,faire,prendre,lire,dire,sappeller,vouloir et pouvoir.
Unit -2: le nombres cardinaux 1-100, larticle contracte, jours de la semaine et, les mois de l anne.
Unit -3: Basic Front office and F & B terminology-fruits, vegetables, Meats Fish & Shellfish & Front office terms. Conversation comprehension in a restaurant & reception : How to greet (comment saluer) .
Unit -4: Les professions ; Les noms de pays; les regions de la France. Les adjectifs.
Suggested readings : 1. Le nouveru sans frontiers I, Philippe dominique Jacky Girardet, Michele Verdelhan. 2 Parlez l' htel- Anil Talukdar - Aman Publications New Delhi 3. Bhattacharya; French for Hotel Management 4. Mauger.G: Les Francais et la vie.
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BHM-301-P FOOD PRODUCTION SECOND YEAR, THIRD SEMESTER PRACTICALS 01 BASIC INDIAN BREADS - (a) Puri - (b) Nan - (c) Kulcha - (d) Phulka - (e) Parotha - (f) Roomali Roti 02 FISH PREPRATION (CONTINENTAL) (a) Fish Orly (b) Fish a L' anglaise (c) Fish meuniere (d) Grilled fish Florentine (e) Baked fish mornay 03 ENTREE DISHES (a) Lamb stew (b) Hamburgers (c) Shepherd's pie (d) Pork Chops (e) Roast Chicken 04 POTATO PREPARATION (a) Pommes Frits (French Fries) (b) Pommes lyonnaise (c) Mashed Potato (d) Pommes Parisienne 05 BAKERY & CONFECTIONARY Preparation of Rich Cakes & Puddings (a) Black Forest Gateau (b) Cheese Cake (c) Bread & Butter pudding (d) Creme Caramel (e) Lemon Tart (f) Bavarois
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B.H.M-302-P F&B SERVICE-111 PRACTICALS SECOND YEAR, THIRD SEMESTER 1. Service of Alcoholic Beverages :- Wines, Spirits. Opening & closing of wines corks ( Champagne, Red & White wines ) 2. Room Service :- Trolley Tray Breakfast set up and service for rooms. Room Service of Alcoholic beverages Billing Method :- K.O.T, B.O.T, Inventory
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B.H.M-303-P FRONT OFFICE-III, PRACTICALS SECOND YEAR, THIRD SEMESTER 01 HANDS ON PRACTICAL OF COMPUTER APPLICATION ON 'OPERA' SOFTWARE, STUDENTS SHOULD BE ABLE TO : (a) Register- in a reservation (b) Register an arrival (c) Amend a reservation (d) Cancel a reservation (e) Post a charge (f) Make a group reservation (g) Make a folio (h) Make a room change (i) Show a departure/ checkout (j) Print a folio (k) Print reports such as expected arrivals and departure for the day. 02 General knowledge about countries currencies capitals, national airlines; also places of tourist interest in Uttaranchal and major attractions in Indian (Quiz may be organized in class) 03 Credit card settlement practical by demo. Students should be able to read a credit card to determine its acceptability.
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B.H.M- 304-P HOUSE KEEPING OPERATIONS PRACTICALS SECOND YEAR, THIRD SEMESTER 01 TEAM CLEANING { VARIOUS AREAS } 02
FIRST AID Familiarization of basic medicines and bandaging, Covering cuts and wounds,
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IVth. Semester SECOND YEAR On the Job Training (Twenty Two Weeks : from JANUARY TO JUNE) Each candidate will have to prepare a log book and training report of the day to day activities of his six months on the job training duly supported by charts, diagrams, photos and tables. The report will be submitted in duplicate copy to the head of department at least one month before the commencement of the IVth Semester Practical examinations supported by the certificate of competent authority of the training institute for the evaluation by a panel of experts comprising of one internal and one external examiner. The viva-voce of the IVth Semester would be based on the training report as well as other applied assignments the candidate has undertaken during on the of training. The report should be neatly typed or hand-written and duly forwarded by head of department to the controller examination (professional courses) for further evaluation. The semester examinations shall be based on the following practical examination.
Module No.
Title of Course Internal Assessment University Practical/Viva-Voce Exam Total 401 Food & Beverage Production 50 150 200 402 Food & Beverage Services 50 150 200 403 Housekeeping Operations 50 150 200 404 Front Office Operations 50 150 200 405 Log Book and Training Report 50 150 200 Total 250 750 1000
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THIRD YEAR Vth Semester
Module No.
Title of Course Internal Assessment University Exam Practical Total 501 Food Production-IV (Advance) 30 70 100 200 502 F&B Service & Control-IV (Advance) 30 70 100 200 503 Front Office-IV (Advance) 30 70 100 200 504 Housekeeping-IV (Advance) 30 70 100 200 505 Business Ethics & Organizational Behavior 30 70 100 506 Facility Planning 30 70 100 Total 180 420 400 1000
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B.H.M-501 Food Production -V (Advance) Objectives: To impart perfect skills to the students for preparing soups and fish, meat and poultry dishes with appropriate accompaniments. Unit -1: Le Garde-Manager:-Duties & Responsibilities of chef Grade -Manager ,Larder control, equipment required, layout of the Grade-Manager, items Prepared, cold Buffet. Unit-2: Processed meat products, ham, bacon & sausages, Force Meat, Pate, terrine, different types of Brine & Marinades. Manufacturing of ham bacon & sausages. Unit -3: Tandoor, History and Construction of tandoor, Curing of tandoor,Mise en place -Tandoori veg and non veg. dishes, Types of masala and marinades used, Recipes of traditional Mughlai and Tandoori items. (Tandoori Chicken, Butter Chicken, Chicken Tikka Masala, Tandoori Fish, Tandoori Prawns), Care for the Tandoor , Tandoor breads preparation (Nan, Roti, parathas,kulchas.), Curries and gravies used in Indian cuisine. Classification of gravies Unit -4: Regional cuisines of India:- Muglai, Avadhi, Dum pukht cuisine, Kashmiri, chettinad, Andra, Keraliti, Goan, Bengali, Rajasthani, Hydrabadi, Punjabi.(Only popular dishes-2 from each region). Unit -5: INTERNATIONAL CUISINES:-Chinese, French, Middle Eastern, American and English Cuisine, South East Asian Cuisines (Oriental), Japanese, & Italian cuisine. Nouvelle cuisine, Fusion. Suggested Readings: 1. Arora Krishna: Theory of Cookery; Frank Bros & Co. 2. Hilip E. Thangom: Modern Cookery vol. I and Vol 2; Orient Longman. 3. Klinton & Cesarani: Practical Cookery; Arnold Heinemann. 4. Fuller J. Barrie & Jenkins: Accompaniments & Garnishes from waiter: Communica Europa.
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B.H.M-502 F&B SERVICES & CONTROL-IV (Advance) Objectives: To develop comprehensive knowledge of restaurant service in the hotel and catering industry so as to induce in the student professional competence and ensure through knowledge in the principles of food. Unit1: Beer: Types of beer, history, storage, manufacturing, process, serving beer and beer cocktail, cider and Perry Ale and lager styles of beer care & storage beer dispensing system, glasses. Unit-2: Gueridon Service: Various types of gueridon, items to be prepared, advantages and disadvantages, special food service, and flambe and flambe work, carving, preparation of joints. Unit -3: Aperitifs, liqueurs, fortified wines. Unit -4: Cocktail & Other Alcoholic mixed drinks. Mocktails. Unit -5: Bar Bar & equipment, Design. Glassware, Dispensing Consumable supplies, Inventory control. Unit -6:. Food and Beverage Controls: Objective of Food & Beverage controls, Duplicate/triplicate Checking system, Computerized KOT/BOT system, Introduction of control cycle, Inventory control, Food & Beverage cost control- calculation of food and beverage cost, Breakeven analysis, Standard recipe, Standard portion size and standard yield Suggested Readings 1.Food & Beverages Service : Dennis Lillicrap and John Cousins (specially 7 th edition) 2. Sudhir Andrews : Food & Beverage Service Training Manual : Tata Mc Graw Hill. 3. Text Book of Food & Beverage Service : S.N.Bagchi / Anita Sharma (Aman Publication). 4.Professional Food and Beverage Service Management: Brian Verghese (Macmillan)
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B.H.M-503 Front Office Operations-IV (Advance) Objectives: This module is prescribed to appraise the students about qualities of good telephone operator, complaint handling & self development programmers etc
Unit -1: Handling Complaints: why do guests complain, benefits derived from complaints and complaint handling. Unit -2: Qualities of good telephone operation, punctuality, personnel hygiene, accuracy, speed, cooperation, clarity of speech, sense of responsibility, memory quickness, cheerfulness, careful & polite, coordination with other departments, Use of the EPABX ,interface with F.O Software, handling disputes.
Unit -3: Planning F.O. operations : Forecasting Room availability, formulas, room position, Daily/monthly F.O. statistics & reports. The Duty Roster. Briefings and meetings in-department. The Log Book. Advantages & disadvantages of overbooking.
Unit -4: Related sections: The Business Centre functions, manpower and operations. The Health Club ,Swimming pool and Spa manpower, sub-sections and operating procedures. Unit -5: Recruitment in hotel & resort chains, promotion & incentives, future scenario of hotel industry .Retention of employees. Suggested Readings: 1. Andrews, Sudhir: 1985, Hotel Front Office, Tata MC Graw Hill, New Delhi. 2. Malik, S. Profile of Hotel and Catering Industry, Heinemann, 1972 3. Wagen/ Lynnvander: Professional Hospitality, an introduction; 4. Colin Dix,Chris Biard- Front Office Operations: Pearson
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B.H.M-504 Housekeeping Management- -V (Advance) Objectives: To impart student the comprehensive knowledge of bed and bedding, furniture, elements of interior decoration and lighting in reference to hospitality operation.
Unit -1: Furniture: Selection of furniture, style & design, Types of furniture : wooden, wicker, cane furniture, metal furniture, plastic furniture, upholstered furniture, arrangement of furniture in room; types of joints Unit -2: Interior decoration: Elements and principles of art and design , Colour- Effect of colours , warm and cool colours, colour schemes. Texture :Flooring, wall coverings, mirrors, curtains, furniture and other furnishings, heating and ventilation, energy saving procedures, eco friendly concepts in HK Unit -3: LIGHTING : Importance, different kinds of lighting, Difference in filament and fluorescent, low energy bulbs, reflector type incandescent lamps, fittings, shades, minimum light requirements, uses of lighting in different areas of hotel. Unit -4: Flooring or floor finishes : Choosing floorings, sub floors, general care and clearing of flooring & classification of floor finishes.
Unit -5: Carpets : Selection points, classification of carpets, , choice of carpet, carpet laying, cleaning and maintenance of carpet ,advantages and disadvantages of carpet UNIT -6: Glossary of Terms. Suggested readings: 1. Andrews Sudhir, Hotel Housekeeping Manual, Tata McGraw Hill 2. Branson & Lennox, Hotel Housekeeping, Hodder & Stoughton 3. A.C. David, Hotel and Institutional Housekeeping, Wellek, Hotel Housekeeping. 4. Hienemann: Housekeeping Management for Hotels;
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B.H.M-505 Business Ethics & Organization Behavior Objectives: This module helps the understand the key dimensions, processes and influences upon human behavior at the level of individual and going in context of work organization
Unit-1: Indian Ethos for Management : Basic Principle of Management as per ancient Indian Wisdom and Insight-Holistic Approach Equal importance to subjectively and Objectivity-.Value Based Holistic management; Importance of character, values, self-discipline, Respect hierarchies, be loyal to your firm,, speak well of your firm , handling complaints. Unit-2: Total Quality Management(TQM); Quality Assurance-TQM and Human Values-Three Aspects of TQM- Internal Quality. Stress concept, Features & Causes. Unit-3: Management in Future: Value-based holistic Management, Trends affecting Management in future. Business to business. New people Management(NPM), Knowledge working, new People Organization, Knowledge-a competitive edge, Social responsibility & Social Responsiveness; Quality of life & standard of living. Unit-4.: Nature of Organization: Concept & features. Types, significance of organizational goals .Role of Managers. Individual dimensions of OB; concept of group dynamics; features,Techniques for improving group decision making. Unit-5: Controlling & Directing Behavior: Concept & theories of Leadership; Leadership styles in Indian Organizations. Organizational effectiveness and Organizational structure. Concept of Org. Structure; Environment & forms of Org. Structure. REFERENCES: 1. Sherlekar S.A. 1998. -Ethics in Management, Himalayan Publishing House, Mumbai. 2. Robinson David, 1996-, Business Etiquette : Your Complete Guide to Correct Behaviour in Business,- Kogan -Page India Pvt. Ltd. New Delhi. 3. Robbins, Stepheus P:- Ornaisational Behavior 4. Prasad, L.M.-Organisational Behavior
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B.H.M- 506 FACILITY PLANNING
1- Energy Management : Background, energy pricing, energy cost control and building systems, reducing guest room energy costs, reducing food and beverage production and service energy costs, reducing boiler and chilling energy costs, energy management and conservation systems. 2- Building and Exterior Facilities: Roof, exterior walls, windows and doors, structural frame, foundation elevators, storm water drainage systems, utilities, landscaping and grounds 3- Parking Areas: Parking lots, structural features, layout considerations, maintenance, parking garages, accessibility requirements for parking areas, valet parking. 4- Lodging Planning and Design: Development process, feasibility studies, space allocation programme, operational criteria, budget, preliminary schedule, site design, Hotel design, guest rooms and suites, lobby, food and beverage outlets, function areas, recreational facilities, back of the house areas. 5- Food Service Planning and Design: Concept development, feasibility, regulations, planning layout, receiving areas, storage areas, kitchen, office space, sample blue print. Books and References: How things work- The Universal Encyclopedia of Machines, Volume 1 & 2
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B.H.M-501-P FOOD PRODUCTIONS practicals Third YEAR, FIFTH SEMESTER 01 LARDER (A) Demonstration of (a) Galantine (b) Pate (c) Terrine (d) Meat loaf (B) Canape and Sandwich Making (C) Salads and dressing 02 International Popular dishes Italian , Chinese , Thai, American and English Cuisine 03 PIZZA Preparation of Pizza margharita and other classical pizza (topping) 04 Regional Indian Menus Use of different gravies in Indian Cuisine. Tandoori preparations
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B.H.M-502-P ADV. FOOD & BEVERAGE SERVICE practicals THIRD YEAR, 5 TH SEMESTER
01 (a) Room Service (Tralley, tray, Break Fast) (b) Wines Opening re-closing of wire corks (c) Champagne/Sparxling (d) Spirits (e) Room Service of Alcholic Beverages. 02 DEMONSTRATION COCKTAIN PREPARATION (a) Type of garnisher & preparation (b) Preparation of two cocktails for each alcoholic base. 03 Revise the practical syllabi taught in the 1 st year (1 st & 2 nd ) semester 04 Services of non-alcoholic beverages like tea, coffee, fruit juices, milk shakes, hot milk, hot chocolates etc. Triplicate of duplicate checking method: Kot Bot.
B.H.M-503-P FRONT OFFICE(ADVANCE) PRACTICALS THIRD YEAR, 5 TH SEMESTER 1. Stress to be made on Glossary of Front Office Terms with quiz and viva conducted once a week. 2. Students to work on the Front Office Software provided in the Lab : Student should be able to Check-in a guest and Check-out a guest. Also to Block rooms in advance of arrival (PRE-REGISTRATION) and to do a room change .
B.H.M- 504-P ADVANCED HOUSEKEEPING PRACTICALS FIFTH SEMESTER 01 Care and cleaning of carpets and upholstered furniture. Shampooing of carpets. 02 Complete revision of Glossary of Housekeeping terms. Students to be quizzed and once a week Viva to be held.
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ELECTIVE SUBJECT : B.H.M-601 ( A,B,C)
Students to choose any one:
GROUP-601:A- FOOD PRODUCTION & KITCHEN MANAGEMENT
TOPICS TO BE COVERED ON WHICH VIVA WILL BE BASED: 01 Reviewing Food Production Basics: Cooking methods, Basics of Indian & Continental cookery, HACCP principles, SOPs and Plate presentation techniques. Tandoor & curries. 02 Kitchen Management: Food preparation areas, kitchen planning and layout, Store & inventory management, principals of purchasing, receiving food, indenting, Garbage disposal 03 Kitchen Controls and Documentation: Planning and scheduling, Quality and Quantity Control, Yield Management, Food costing ; Budgeting. 04 Understanding National & International Cuisines: Popular regional cuisines of India divided into 4 regions:West,East,North & South. Basic knowledge of Chinese, Italian, Mexican, Middle Eastern, French and American cuisine. Fusion .Names of dishes from each cuisine with ingredient knowledge. 05 Bakery: 1. (a Custards- Basic custards, creams and puddings, Souffls and mousses, Different dessert sauces, meringues. 2. (b) Pastry- Sponges, Short Crust, Laminated, Choux, Hot Water /Rough Puff, Yeast raised cakes, cookies (different types) 3. (c) Breads- Principles of Bread Making, Yeast Breads, different types of Breads. 4. (d) Fruit desserts & still frozen desserts-Ice-cream, bombes, sorbets
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GROUP-601:B-FOOD & BEVERAGE SERVICE AND MANAGEMENT
TOPICS TO BE COVERED ON WHICH VIVA WILL BE BASED: 01 (A) Types of F & B Operations- Types of Catering Establishments - Commercial (Non Residential/Residential), Welfare (Industrial/Institutional), Transport (Air. Road, Rail, Sea) Organization Hierarchy of F& B Department, The Service Cycle (B) Layout of Food Service Area - Important points to be considered while planning a layout, layout of coffee shop, fast food restaurant, specialty restaurant. Banquets operations, Room Service C) Menu French classical and modified menu; Planning menus, Accompaniments, Garnishing & Cover for each course. D) Types of Services- American, Russian, French, Gueridon, Buffet, Banquet, Cafeteria, Room Service, Hospital Service, Airline Service, Coffee Shop, Rail Service, Home Delivery, Lounge Service
02 A) Wines & Liquors- Brand names . Service of Wines from France,Italy,Germany,South Africa,Australia and India) Liqueurs and after Dinner drinks: Flavours. B) Cocktails - Preparation & service of classical cocktails : students should name a few from each sprit base. C) Tobacco Brand names & service of Cigarettes & Cigars 03 Beverage Control - Aims, Beverage Cost Control Procedure, Preparing daily/ monthly F & B Costs, Reports and analyzing of these reports. 04 Food Service Management- familiarizing students with commercial restaurant operations. Topics include dining room service, buffet displays, planning banquets, modern management techniques and design considerations for restaurants.
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Group; 601-C: ACCOMODATION OPERATIONS AND FRONT OFFICE MANAGEMENT
TOPICS TO BE COVERED ON WHICH VIVA WILL BE BASED: 01 Scope of A Professional Housekeeper. a. (a) Managerial responsibilities. b. (b) Operations. - Budgeting & inventory control. 02 ROOM INTERIORS (a) Flooring or floor finishes. (b) Carpets (c) Wall Coverings (d) Fabrics (e) Soft furnishings (f) Furniture (g) Selection Similarity, Cost availability. (h) Lighting; Colour. (i) Flower Arrangement s for the Interiors: public areas, banquets and rooms. 03 PROCEDURES Housekeeping control desk, Coordination within department and with other departments, Coordination & control (inter & intra). Guest priorities and handling guest requests. Cleaning routines of guest rooms, public area. Daily, periodic & spring cleaning procedure. Basic cleaning agent, their uses and control measures .Cleaning equipments, maintenance of equipment. Contract Cleaning. Discrepancy report. Pest control procedures. 04 Front Office Procedures: Duties of the Front Office Manager & Lobby Manager; Arrival/Departure procedure, scanty baggage Procedure; Left Luggage procedure; Control of Credit procedure; Group & Crew handling procedures(check-in & check-out);group reservations Handling; Handling over-bookings procedure; exchanging foreign currency procedure. 05 Front Office Management: Budgeting for expenses & Income; Forecasting Room Availability; Operational ratios; formulas for calculating Percentage of Occupancy, Double Occupancy, Single Occupancy, Average rate per room/person; RevPar Explain Yield management.
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B.H.M -602 Introduction to Management
Course Objectives: The main objectives of this course are to provide the student and understanding of tasks and functions of management.
Course contents: Unit -1: The Foundations of Management Meaning, Nature, Management: Science or Art, Management as a profession, Professionalisation of management in India, Functions of management, thought, Systems concepts, Social responsibilities of management. Unit-2: Planning Meaning, Significance, Limitations, Types, Planning process, Management by objectives (MBO), decision making: meaning, role, types approaches, Decision making under different states of natures, decision making process, and summary of major principles for planning. Unit-3: Organizing: Concept, Significance, process, formal and informal organization, organization chart, departmentation, span of management, authority and responsibility, delegation of authority centralization and de centralization, line and staff relationship, effective organizing and organizational culture. Summary of major principles for organizing. Unit-4: Directing: Meaning, Significance and techniques of direction. Human factor and directing communication: concept, process elements, communication flow in an organization, barriers and breakdowns in communication, making communication effective transactional analysis, Summary of major principles for directing. Unit-5: Controlling: Concept, need for control, the basic control process, requirements for effective control, control techniques and systems, direct control vs. preventing control, control by exception. Co-ordination: The essence of managing, Summary of major principles for controlling
Unit-6: Area of Management: Concept of financial management, Human resource management, production management, operational management & marketing management. Suggested readings: 1. Prasad L.M Principles & Practices of Management 2. Koontz. and O. Donnell Cyril- Management. 3. H. Koontz, Jungle-Management-Theory. 4. Burton, Jene, Tata- Management Today : Principles and Practice. 5. Mc-Graw-Hill Publishing Co. Ltd
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B.H.M-603 Financial Management Objectives: To familiarize the students with financial analysis aspect and to inform them about the techniques of preparing financial information. Unit-1: Nature of Financial Management. Financial function, meaning, role scope and importance. Job of financial manager, financial goals, financial control, organization and objectives of financial function.
Unit-2: Financial Planning: Capitalization and capital structure. Meaning and concept of capital. Theories of capitalization. Sources of finance short term, medium term, long term, Unit-3: Budget and Budgetary Control: Preparation of Budget, types of Budget, capital, sales , cash, flexible, benefits and limitations of budgetary control. Unit-4: Financial Analysis: Uses: Types of financial analysis, tools of financial analysis, ratio analysis, Preparation of fund flow and cash flow statements Unit -5: Working Capital Management: concept, Importance & scope, estimates of working capital and financing of current assets.
Unit -6: Hotel Accounting : Uniform system :Income/expenditure statements Balance Sheet; allocation of expenses ; drawbacks and advantages Suggested Readings 1. Pandey, I.M. Financial Management 2. Dr. Srivastava, R.M. Financial Management 3. Varh Horh, Financial Management and Policy 4. Khan & Jain, Financial Accounting
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B.H.M 604 Human Resource Management Objective : The objective of this module is to introduce the procedures and practices being applied for the manpower training and placement, besides understanding the relation between employ and organization Unit -1: Introduction to HRD. Concepts Definition and scope of Human Resource Development, Brief history of Human Resource Development. Unit -2: Human Resource Management Poles and Policies; HRM and extend environment.
Unit -3: Themes in HRM : Strategic approach, Maintaining ethical policies and behavior, current and future challenges to HRM : Global competition, Increasing diversity in work force, Employ expectations. Unit -4: Managing Human Resource in Multinational Organisations : What is IHRM approaches to IHRM, Managing HR in a foreign subsidiary : International Perspective and Ethical expectations. Unit -5: Personnel Issues : Recommitment-Processing of techniques inductions, evaluating performance, welfare leaves, benefits, promotion conflict management : Unions, Misconduct procedures, legal aspects of termination. Job rotation, Job analysis, Job enhancement & performance appraisal. Suggested Readings: 1. Ben To (eds) :Human Resource issues in International Tourism : By Heyworth Hienman 1994. 2. Arya P.P. and Tanden B.B. Human Resource Management, 1997. 3. Fisher C.D. Schoenfel dt. L. F. and Shaw J.B. Human Resource Management, 1997. 5. Bagri SC (2007) Human Resource development practices in travel and tourism, centre for mountain tourism and hospitality, studies H.N.B. Garhwal University, Srinagar Garhwal.
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B.H.M 605 ENVIRONMENTAL STUDIES UNIT 1: The Environment: (a) Definition (b) The Ecology: Ecosystems, Forest, Grassland, Fresh Water, Agro ecosystem.
UNIT-2: Natural Resources: (a) Uses & Misuses of Natural Resources (b) Impact of Human being on Resources (c) Recycling of Materials
UNIT-3: POLLUTION (A) Air pollution: Definition (a) Air quality standards, emission standard and source of air pollution. (b) Effects of air pollution on human health and aquatic organisms. (B) Noise Pollution (a) Sources, standard measurement and control. (C) Water Pollution (a) Sources of pollution of surface and ground water. (b) Water quality parameters (D) Waste disposal and management (E) Disaster Management (a) Floods, Earthquake & Cyclones UNIT-4: SOCIAL ISSUES IN ENVIRONMENT (a) Sustainable Development (b) Urbanizations and Problems (c) Climate change and Global Warming,, Acid rain & Ozone depletion (d) Environmental Legislation for Hotel Industry-Environmental Protection Act
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B.H.M 606 Hotel Laws Objective : To enable the student to understand legal factors effecting hotel industry. Course Contents : Unit-1: Introduction : Need of law, Types & applications of law in hotel industry including the Shops & Establishment act, Minimum wages act, Sarai Act, Factories Act. Unit-2: Mercantile law : A brief study of law of contract, Sales of good's act, and Indian partnership act. Unit-3: Licenses : Licenses & Permits for hotels, suspension and termination of licenses.
Unit-4: Law of tenancy : Distinction between guest & tenant, Inn Keeper's Liability, occupiers liability. Unit-5: Food legislation : Need for Food legislation; Prevention of food adulteration Act,1954; duties of the Food Inspector & penalties; HACCP. Suggested Readings : 1. Hotel and Catering law, Frank J. Bull, John D.G. Moopes. 2. Labour laws: Jagmohan Negi 3. Legal System in Business : P. Saravanavel 4. Business Law : S.S. Gulshan & G.K. Kapoor