Brian W.

Anderson

Griffin, Georgia 30223
770-378-6413 (c) bwanderson@mindspring.com (h) 770-412-0516

PROFILE
Information Technology

Accomplished Management Professional with more than 15 years of experience in retail and technology
infrastructure. Expertise lies in leading teams, deploying cost-effective technologies, and developing strategic
plans. Proven leader experienced in developing and implementing solutions to meet critical business needs.
Exceptional commitment, analytical, strategic, negotiation and communications skills.

HIGHLIGHTS OF QUALIFICATIONS

Senior Management Process Development/Implementation Project Management
Strategic Planning Manage IT Vendor Relationships Technology Evaluations
Client Relationship Building Multi-Unit Management Cost/Benefit Analysis
P&L & Capital Expense Team Builder & Leader Budget Forecasting

SELECTED PROFESSIONAL ACCOMPLISHMENTS

Developed a billable services organization. Created, proved, and implemented a business model to charge
clients for project management, implementation services, and helpdesk support. Developed tier level support to
provide multiple service levels. Tiers were based on the overall sales dollars and number of units sold. IMPACT:
Established a profitable services organization, grew company profits.

Formulated Disaster Recovery Plan. Developed a plan to provide seamless transition to backup facility in the
event of a catastrophic failure. Theorized different scenarios to provide comprehensive plan to maintain a 99.9%
uptime commitment to clients. IMPACT: Provided a stable, redundant technical solution to clients.

Launched business model for Best Buys Geek Squad stores. Created and implemented standard
operating procedures including labor requirements, management, repair turn times, selling techniques, culture
requirements, and employee training. IMPACT: Established successful technology repair store.

Successfully migrated legacy systems to latest Technology. Utilized change management to drive
significant process and performance improvements within the IT Department and across the business.
Successfully transitioned from legacy systems to more innovative, cost-efficient and user-friendly systems.
IMPACT: Lowered support costs, improved client experience, and business efficiencies.

Developed, and implemented strategic plans for profitable services business. Establish and adhere to
service business practices on a P&L basis, including using sound financial and economic principles for establishing
and tracking profitable practices. Responsible for area-wide profitable growth of services operations, responsible
for consistent proactive and reactive technical responses to customers, ensuring prompt resolution of problems
throughout the area, Motivate through recognition and reward, Provide encouragement, motivation, and support
to the workforce through timely and effective communications. IMPACT: Profitable Services Business.

TECHNICAL APPLICATIONS

Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft SharePoint, Microsoft Access, Microsoft Project,
Virus Protection, Spyware Protection, Adobe, Helpdesk software, Windows XP/Vista/7/8, Smartphone, Visio,
QuickBooks, Oracle, Microsoft Exchange, PBX Systems/Communications Services

EDUCATION

B.S., Management - Southern Illinois University, Carbondale, IL
AAS, Electronic Engineering ITT Technical Institute, St. Louis, MO
Brian W. Anderson
www.linkedin.com/in/brianwanderson
770-378-6413 (c) bwanderson@mindspring.com (h) 770-421-0516

OBJECTIVE
To transition 15+ years of professional management experience into a Technology leadership position.

PROFESSIONAL EXPERIENCE

PUBLIC STORAGE Atlanta, GA 2011 2014
District Manager
Recruit, hire, coach and retain an engaged team of property managers
Identify and celebrate operational successes, as well as develop and implement plans to address opportunities.
Manage payroll, repair and maintenance, expense budgets and P&L statements.
Communicate effectively with employees, colleagues and customers
Managed a seven million dollar revenue business unit

BEST BUY Atlanta, GA 2004 2011
District Field Services Manager
Lead technical field personnel throughout the Atlanta market (12 stores, 42 team members).
Conduct performance management, improvements metrics, SOP verification, client satisfaction, reporting,
mentoring, employee relationship building, new product evaluations, and vendor interaction.
Evaluate P&L trends and determine methods to manage costs.

General Manager
Managed multiple Geek Squad locations and team members in the Atlanta Market (4 stores).
Developed, implemented, and enforced Standard Operating Procedures/Best Practices.
Manager of P&L/budget, inventory, and marketing of services.
Lead the planning, organization and implementation of complex projects and project budgets

SOUTHEAST ONSITE COMPUTER REPAIR Atlanta, GA 2003 2004
IT Director/Owner
Provided services and support to small businesses, such as wireless network installs, personal computer repairs
and consulting, business process development, low voltage installation, and troubleshooting.

SOCKETWARE Atlanta, GA 2001 2003
IT Manager
Managed the design, development, implementation, integration, and maintenance of all IT infrastructure.
Oversaw the Helpdesk, Network Operations, Software Developers and Implementation Services.
Manage IT vendors to ensure timely, quality and cost effective delivery of services.
Developed IT service level agreements with measurement and evaluation criteria
Hire, train, evaluate, counsel, performance manage and terminate personnel in the Technology department.

BMC SOLUTIONS Atlanta, GA 1999 2001
Professional Services Manager
Developed statement of work, RFI, RFP, RFQ responses, project plan for multi-faceted projects including data,
applications, equipment, and networking design.
Implemented change management, negotiated daily engineering rates based on availability and client status.
Managed project initiation, contract negotiations, planning, resource allocation and management, crisis
management, vendor relationships and contributed to budget/P&L management.

IVAN ALLEN COMPANY Atlanta, GA 1995 1999
IT Manager
Created helpdesk initiatives, staffing, desktop imaging, network design, and new hardware procurement.
Ability to drive significant process and performance improvements within the IT Department
Transitioned from legacy systems to more innovative, cost-efficient and user-friendly systems