IBPS Specialist Officers-HRM Model Paper

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1. Which of the following is not a function
normally performed by HR department?
a) Training and Development
b) Accounting
c) Pay and reward
d) Recruitment and selection
e) None of the above

2. Human Resource Management function
does not involve:
a) Recruitment
b) Selection
c) Cost control
d) Training
e) None of the above

3. The focus of Human Resource
Management revolves around:
a) Machine
b) Motivation
c) Money
d) None of the above
e) All the above

4. Human Resource Management aims to
maximise employees as well as
organisational
a) Effectiveness
b) Economy
c) Efficiency
d) Performance
e) None of the above

5. Which of the Article of Indian
Constitution ensures equal opportunity
for employment?
a) Article 16(1)
b) Article 16(2)
c) Article 17(A)
d) Article 16(B)
e) Article 16(C)

6. Changing efforts to overcome the
pressures of both individual resistance
and group conformity is called:
a) Freezing
b) Unfreezing
c) Planned change
d) Movement
e) None of the above

7. Which of the following is not an
element of the management process?

a) Pricing
b) Staffing
c) Planning
d) Controlling
e) None of the above



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8. Which of the following is not a
managerial function of HRM?

a) Planning
b) Organising
c) Controlling
d) All the above
e) None of the above

9. Which of the following are the
operative functions of management?
a) Job Analysis
b) Recruitment
c) Selection
d) All the above
e) None of the above

10. The process by which management
determines how an organization
should move from its current
manpower position to its desired
manpower position is known as:
a) Human Resource Positioning
b) Human Resource Planning
c) Human Resource Development
d) Human Skill Development
e) None

11. The ability to understand what
someone else is feeling is known as;
a) Remembering
b) Questioning
c) Critical listening
d) Responding
e) Empathy

12. A prominent politician was heard
saying that people state was
incapable of joining the army. He
was ________:
a) Stereotyping
b) Projecting
c) Hallucinating
d) All of the above
e) None of the above

13. In which stage individuals
development is to achieve an ego
identity?
a) Adolescence
b) Young adulthood
c) Adulthood
d) Maturity
e) None of the above

14. What does Hawthorne studies
indicate?
a) The approach of the managers was right
b) Work processes were considered to be
more important
c) Productivity will have relationship and
bearing on Employees Emotions
d) People were not significant factor
e) All the above
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15. What is most essential for achieving
Work-Life balance?
a) Time management
b) Efficiency
c) Assertiveness
d) Emotional maturity
e) None of the above

16. What is the right order of stages of
adulthood given by Erik Erikson?

a) Maturity, Young adulthood, Adulthood,
Adolescence
b) Adolescence, Young adulthood,
Maturity, Adulthood
c) Adolescence, Young adulthood,
Adulthood, Maturity
d) Adolescence, Adulthood, Young
adulthood, Maturity
e) None of the above

17. Mr. Dravid is a brilliant manager in
Karnataka Cricket Bank. He is one of
the few persons picked up by the top
management from an IIM after MBA.
Always on two phones at a time, he
boasts about having no patience with
the laggards. Often, he can be heard
aggressively yelling at people on small
issues. What type of person is Mr.
Dravid?
a) Type B personality
b) Type A personality
c) Type C person
d) Type D person
e) None of the above

18. At which stage an individual starts
establishing close relationship, starts
forming and working in a group?
a) Adolescence
b) Young adulthood
c) Adulthood
d) Maturity
e) None of the above

19. Managers should adopt a
approach to deal with indiscipline in
the organization.
a) Negative
b) Positive
c) Natural
d) Human
e) Behavioral

20. In which concept an employee
develop a plan for upward movement
within the same profession using
organizational hierarchy?
a) Plateau career
b) Linear career concept
c) Steady state concept
d) Spiral career
e) None of the above

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21. In which pattern, individuals choose a
profession, acquire higher skills but do
not choose to go higher up in the
hierarchy?
a) Plateau career
b) Linear career concept
c) Steady state concept
d) Spiral career
e) Horizontal Career Concept

22. Individuals shift from one job to
another not necessarily related to
previous one without acquiring any
excellence. Which career pattern
satisfies this?
a) Transitory Career Concept
b) Linear Career Concept
c) Steady State Concept
d) Linear Bend Theory
e) None of the above

23. Under which career concept, an
individual take on a new job, work
hard, perform well, move up in status
and rank, then move on to another
type of work and follow the same
pattern of development and
performance?
a) Plateau career
b) Linear career concept
c) Steady state concept
d) Spiral career
e) Any of the above
24. Who gave Achievement Motivation
Theory?
a) David C. McCelland and his associates
b) Clayton Alderfer
c) James Stacy Adams
d) Fredrick Herzberg
e) None of the above

25. ________ refers to assigning more and
more jobs of same level to diversify
the skills of a person?
a) Job Enlargement
b) Job Enrichment
c) Job Rotation
d) Job placement
e) None of the above

26. _______ means shifting an employee
from one job to another at a same
level with different functionality.
(a) Job Enlargement
b) Job Enrichment
c) Job Rotation
d) Job assignment
e) None of the above

27. Which theory assumes that the
consequence of an individuals
behavior in one situation influences
that individuals behavior in a similar
situation?
a) Reinforcement Theory
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b) Adams equity theory
c) Achievement motivation theory
d) ERG theory
e) None of the above

28. Communication has no beginning or
end. And is thus considered as an:
a) Transaction
b) Process
c) Speech
d) Meditation
e) Interaction

29. An exceptional demand curve is one
that slopes:
a) Upwards to the right
b) Downwards to the right
c) Upward to the left
d) Horizontally
e) None of the above

30. Probability theory had its origin in
_______ games
a) Gambling
b) Travelling
c) Sports
d) Banking
e) None of these

31. Which of the systems will help in
achieving HRD goals?
a) Training and Development
b) Performance Appraisal
c) Feedback and counseling
d) All of the above
e) None of the above

32. Johari Window concept is most useful
for:
a) Understanding others
b) Self-Awareness
c) Working in Teams
d) Improving inter-personal relations
e) Improving others skills

33. The process of capturing the tacit
knowledge of people in a systematic
manner for future use is
called_______:
a) Data entry
b) Information technology
c) Knowledge management
d) HR Management
e) All of the above together

34. _______ as a theory is a framework
for the expansion of human capital
within an organization through the
development of both the organization
and the individual to achieve
performance improvement.
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a) Human Resource Development
b) Human Resource management
c) Training and Development
d) Human Skill Reinforcement
e) None of the above

35. How HRD is helpful for employees of
the organization?
a) To acquire or sharpen capabilities
required to perform various functions
associated with their present or
expected future job
b) To develop their general capabilities as
individuals and discover and exploit
their own inner potential for their own
and/ or organizational development
purpose.
c) To develop an organizational culture in
which supervisor subordinate
relationships, teamwork and
collaborations among subunits are
strong and contribute to the
professional well-being, motivation and
pride of the employees.
d) All of the Above
e) None of the above

36. Which theory holds that learner is
passive in the process of learning?
a) Mechanistic Theory
b) Cognitive Theory
c) Organism Theory
d) Inspiring Theory
e) None of the above
37. Which theory is based on the
proposition that human beings are
different from other living things?
a) Mechanistic theory
b) Cognitive theory
c) Organism theory
d) Demonstrative Theory
e) None of the above

38. In which type of theory, the purpose
of learning is to teach the brain?
a) Mechanistic theory
b) Cognitive theory
c) Organism theory
d) Demonstrative theory
e) All the above

39. Learning occurs only when learners
have freedom to learn. Which of the
following theories hold this statement
true?
a) Mechanistic theory
b) Cognitive theory
c) Organism theory
d) Assertive theory
e) None of the above

40. Mechanistic (or Behaviorist) theories,
Cognitive theories and Organismic
(humanistic) theories are three
theories of learning. Which one of
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these theories equates man with his
brain?
a) Behaviorist or mechanistic theories
b) Cognitive theories
c) Organismic or humanistic theories
d) Assertive theories
e) All the above

41. Humanistic theory is also known as:
a) Organismic Theory
b) Behaviorist Theory
c) Cognitive Theory
d) Mechanistic Theory
e) None of the above

42. What is the full form of SAT?
a) Systematic approach to training
b) System approach to training
c) Systematic approach to train
d) None of the above e) All the above

43. Mr. Dhoni is the Branch Manager in
Jharkand Bank Ltd. He makes it a
point to visit the prominent deposit
customers himself to deliver their
deposit receipts. He does not even
take the Relationship Manager
appointed for this purpose. Mr. Dhoni
believes that none of the new
generation staff is good enough to
deal with such tasks. What is the Life
position taken by Mr. Dhoni as
regards the Relationship Manager as
per the Theory of Life Position
propounded by Dr. Thomas Harris?
a) I am OK, you are OK
b) I am Ok, You are not OK
c) I am not OK, you are not Ok
d) I am not OK, you are not OK
e) None of the above

44. A sales man in a shop showed a
Salwar Suit and told the customer that
the cloth is very good, but expensive.
He was using the following
transaction:
a) Duplex
b) Angular
c) Complementary
d) Convincing
e) None of the above

45. What is the right order of stages of
adulthood given by Erik Erikson?
a) Maturity, Young adulthood, Adulthood,
Adolescence
b) Adolescence, Young adulthood,
Maturity, Adulthood
c) Adolescence, Young adulthood,
Adulthood, Maturity
d) Adolescence, Adulthood, Young
adulthood, Maturity
e) None of the above

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46. The Concept of Career path relates to
_______ of movements and deciding
the ______ for each stage.
a) Sequence, time period
b) Number, candidates
c) Decision, number
d) Type, time period
e) None of the above

47. The main role function of the Welfare
secretary was to meet the needs of
the workers and prevent them
from____:
a) Forming Unions
b) Leaving the Job
c) Gossiping during duty
d) Disturbing other workers
e) None of the above

48. Union formations were seen in the
______of development of HRM:
a) First phase
b) Second Phase
c) Third phase
d) Unions have been present even before
HRM came in to existence
e) Cooperative moment

49. Climate Management is possible by
using HRIT. Climate information is
gathered using:
a) Job satisfaction surveys
b) Performance appraisals by superiors
c) Studying attendance patterns in
different weathers
d) 360 degrees appraisal
e) All the above

50. Job Analysis technique involves:
a) Job Description
b) Job Specification
c) Job Evaluation
d) All the above
e) None of the above

KEY
1) b 2) c 3) d 4) a 5) a 6) b
7) a 8) a 9) d 10) e 11) e 12) a
13) b 14) c 15) d 16) d 17) a 18) c
19) b 20) d 21) b 22) c 23) a 24) a
25) a 26) c 27) a 28) b 29) a 30) a
31) d 32) b 33) c 34) a 35) d 36) a
37) b 38) b 39) c 40) b 41) a 42) a
43) b 44) b 45) c 46) a 47) a 48) a
49) a 50) d
- K.V. Gnana Kumar,
Director, DBS, Hyderabad.