Fannie MaeUrbana9107 Bennett Creek BUS04Dec2008SEP

STORAGE AVAILABILITY AUDIT
Prepared for:
Customer Name: Network Appliance
Date: 04-Dec-2008
Prepared by:
Contact: Gregory C. Nicholson, Professional Services Engineer
E-mail Address: gregoryn@netapp.com
Phone number: 443.465.4352
Network Appliance Storage Availability Audit for December 4, 2008
CONTENTS
1. EXECUTIVE SUMMARY
. At a Glance
. Data Availability Summary
. Capacity Summary
. Technical Support Cases
2. TECHNICAL SUMMARY
. System Summary for systems sending AutoSupport
. System Summary for systems not sending AutoSupport
. Action Points
. System Uptime
. System Capacity
. O/S and Firmware Summary
. RMA Details
3. REPORTING DETAILS
. Summary of Recommendations
. Active Open Cases
. Case History: Last 3 Months
. Service Contracts
. Performance Summary
. Physical Inspection Summary
4. SYSTEM REVIEW (per system)
. Installed Products
. Hardware Summary
. Aggregate Utilization
. Volume Utilization
. System Slot Inventory
. Disk Summary
. Shelf Summary
. RAID Configuration
. Aggregate and Volume Configuration
. Snapshot Usage Summary
. Aggregate Usage Summary
. Volume Usage Summary
. Disk Space Utilization
. Qtree Status
. LUNs (Logical Units) Configuration
. SnapMirror / SnapVault Status
. Network Information
. NFS (Network File System) Protocol Usage
. CIFS (Common Internet File System): Top 5 CIFS Operations
. MultiStore (vFiler)
. ASUP (AutoSupport) Status
NetApp Global Services © 2008 NetApp

2 SAA v1.8
EXECUTIVE SUMMARY
This Storage Availability Audit was conducted by NetApp Authorized Services Engineer, Gregory C. Nicholson,
gregoryn@netapp.com, for Network Appliance. NetApp storage audit and assessment is part of the proactive strategy
that provides comprehensive inspections and evaluations of your storage infrastructure, growth requirements, and
trends. The results of these reports help your storage management team to leverage and expand existing resources,
minimize reactive efforts, and prioritize future storage investments.
Integral to the analysis of environmental and operational statistics for the Storage Availability Audit report is the
AutoSupport feature of the NetApp Data ONTAP operating system. AutoSupport is an integrated monitoring feature
that constantly provides operational, environmental, and configuration information and status on your storage systems.
At a Glance
Systems Inventory Capacity Summary

Component Count Systems Summary TB
Filer 0 Total Useable 0.74

NearStore 0 Total Available 0.02
NetApp VTL 0 Total Used 0.72
V-Series 0 Percent Available 3%
NetCache 0 Percent Used 97%
DataFort 0
Down Rev Components RMA Summary

Component System Count Status Count
Motherboard 0 Returns Received 0

Shelf 0 Returns Outstanding 0
Disk 0
O/S 1
Service Contracts Summary Unique System Messages

Status Count Type Count
Expiring in 90 days 2 Recommend 1

Notice 1
Warning 1

3 SAA v1.8
Data Availability Summary
Current Data Availability
System Count
Data Availability Trends

100.0000%
99.9950%
99.9900%
99.9850%
99.9800%
99.9750%
99.9700%
99.9650%
99.9600%
99.9550%
99.9500%

4 SAA v1.8
Capacity Summary
Utilization Systems Count Host Name Serial Number % Used
> 90% 1 tsys-eng-nfs01y 30019899 97%
Total Systems Capacity Trends

0.80
0.70
0.60
0.50
0.40
TB
0.30
0.20
0.10
0.00
08-Nov-08 15-Nov-08 22-Nov-08 29-Nov-08
Total Agg TB Free Agg TB Used Agg TB

5 SAA v1.8
Technical Support Cases
Open Case Count Closed Case Count Total Days to Resolution

P3 Total P3 Total P3 Total
Oct-08 2 2 Oct-08 2 2 Oct-08 23 23
Nov-08 1 1


6 SAA v1.8
AutoSupport is not currently enabled for any recommendations for any of the systems in this report. For the best
possible reporting and most accurate recommendations for your storage systems, enabling Autosupport is highly
recommended. Please ask your Professional Service Engineer for assistance or questions with this feature.

7 SAA v1.8
System Summary for systems not sending AutoSupport
Product Installed At Platform Host Name Serial Number O/S

V3170 UNKNOWN 30019900 NETAPP RELEASE 7.3: THU JUL 24
V-Series

8 SAA v1.8
Action Points
Summary of Alerts
Component Warning Recommend Notice
System 3 1 10
Disk 0 0 0
Volume 0 0 0
Aggregate 0 0 0
Interface 0 0 0
Host Bus Adapter(HBA) 0 0 0
System Uptime
Systems Uptime Summary: Last 12 months
Total Downtime (min.)

Total System Outages

Systems Uptime Summary: Last 3 months
No data was found
Systems Uptime since last reboot
Host Name Serial Number System Uptime Reported On
tsys-eng-nfs01y 30019899 31 days, 1:54 23-Nov-2008 12:11:00 AM

9 SAA v1.8
System Capacity
Storage Capacity Trends - Top 10 Systems
0.80
Host Name
0.70
tsys-eng-nfs01y
0.60
0.50
0.40
TB
0.30
0.20
0.10
0.00
08-Nov-08 15-Nov-08 22-Nov-08 29-Nov-08

10 SAA v1.8
O/S and Firmware Summary
Data ONTAP
Host Name Serial Number Current O/S Version Latest O/S Version
tsys-eng-nfs01y 30019899 7.3 7.2.5.1
Motherboard Firmware
Host Name Serial Number Current Firmware Latest Firmware Up to Date

tsys-eng-nfs01y 30019899 4.0.0

11 SAA v1.8
RMA Details
No RMA details found

12 SAA v1.8
REPORTING DETAILS
Storage Availability Audits assist you in obtaining the best possible performance and availability from your storage
environment. The detailed data provided in this section of the NetApp Storage Availability Audit report helps you
invest in optimally sized technologies and confidently pursue new business strategies.
Summary of Recommendations
System Level Recommendations
Type: Warning
Host Serial Recommendation

Name Number
tsys- 30019899 'Active/active controllers can be configured to perform a takeover in all scenarios(instead of a reboot in some)
eng- by enabling the cf.takeover.on_panic option on both nodes. However, NetApp does not recommend enabling
nfs01y this option in a NAS environment. Unless directed by Network Appliance Global Services volumes vol0 and
testvol should have the volume option create_ucode set to On.'
tsys- 30019899 The cluster partner for this system is not included in this report. Verify that partner Autosupport messages are
eng- being successfully delivered to NetApp.
nfs01y http://now.netapp.com/NOW/knowledge/docs/olio/autosupport/chc/
tsys- 30019899 Warning: SNAPRESTORE demo license will expire on 10-NOV-08.

eng-
nfs01y
Type: Recommend
tsys- 30019899 Newer General Deployment release is available for this appliance. Consult the System Firmware documentation
eng- on NOW for download and installation instructions.
nfs01y http://now.netapp.com/NOW/cgi-bin/software
Type: Notice
tsys- 30019899 Depending on the number of disks installed and their current firmware revision as compared to the firmware
eng- contained in the OS being installed, the disk firmware upgrade process can slow down the boot process to the
nfs01y point that it might briefly disrupt data service. Ensure the disks installed in this system are on the same
firmware revision or later than what is contained in the destination OS prior to OS upgrade.
http://now.netapp.com/eservice/SamAuditServlet?cid=28baa7c53bd4ac8be4e497b7155dfe38
tsys- 30019899 Notice: CIFS demo license will expire on 12-JAN-09.

eng-
nfs01y
tsys- 30019899 Notice: CLUSTER demo license will expire on 12-JAN-09.

eng-
nfs01y
tsys- 30019899 Notice: FCP demo license will expire on 12-JAN-09.

eng-
nfs01y
tsys- 30019899 Notice: FLEX_CLONE demo license will expire on 12-JAN-09.

eng-
nfs01y
tsys- 30019899 Notice: ISCSI demo license will expire on 12-JAN-09.

eng-
nfs01y
tsys- 30019899 Notice: NFS demo license will expire on 12-JAN-09.

eng-
nfs01y

13 SAA v1.8
Host Serial Recommendation
Name Number
tsys- 30019899 Notice: SNAPMANAGEREXCHANGE demo license will expire on 12-JAN-09.

eng-
nfs01y
tsys- 30019899 Notice: SNAPMIRROR demo license will expire on 12-JAN-09.

eng-
nfs01y
tsys- 30019899 Notice: V-SERIES demo license will expire on 14-JAN-09.

eng-
nfs01y
Disk Level Recommendations
There are no Disk level recommendations found.
There are no Volume level recommendations found.
There are no Aggregate level recommendations found.
There are no HBA level recommendations found.
There are no Interface level recommendations found.
Active Open Cases
There are no open cases found.
Case History: Last 3 Months
Case ID Host Name, Case Created Date Highest Priority, Description

Serial Number Case Closed Date Current Priority
2000233270 TSYS-ENG-NFS01Y 03-Oct-2008 3 EMC presents Lun0 to the filer

07-Oct-2008 3
30019899
2000250002 TSYS-ENG-NFS01Y 10-Oct-2008 3 Part Request

29-Oct-2008 3
30019899
2000311236 TSYS-ENG-NFS01Y 05-Nov-2008 3 1stconfigure administrative user options

3
30019899
Service Contracts
Host Name, Contract Contract Type Service Name Service Level Service End Active
Serial Number Status date
TSYS-ENG- Open NetApp Standard Disk Support Nbd Premium 31-Dec-2008

NFS01Y Contract Onsite
30019899
Hardware Services Nbd Premium 31-Dec-2008
Onsite
Initial Installation 31-Oct-2008

14 SAA v1.8
Service Contracts
Host Name, Contract Contract Type Service Name Service Level Service End Active
Serial Number Status date
TSYS-ENG- Open NetApp Standard SAM Audit Quarterly 31-Dec-2008

NFS01Y Contract
30019899 SSP All SW 31-Dec-2008
SW Application SecAdmin 31-Dec-2008
SW Protocol CIFS 31-Dec-2008
SW Protocol Cluster 31-Dec-2008
SW Protocol Flexscale 31-Dec-2008
SW Protocol NFS 31-Dec-2008
SW Protocol V-Series 31-Dec-2008
SW Protocol iSCSI 31-Dec-2008
SnapRestore 31-Dec-2008
Software 31-Dec-2008
Upgrades/Updates
Support Console - SE Nbd Premium 31-Dec-2008

Premium Onsite
UNKNOWN Open NetApp Standard Disk Support Nbd Premium 31-Dec-2008

30019900 Contract Onsite
Hardware Services Nbd Premium 31-Dec-2008

Onsite
Initial Installation 31-Oct-2008
SAM Audit Quarterly 31-Dec-2008
SSP All SW 31-Dec-2008
SW Application SecAdmin 31-Dec-2008
SW Protocol CIFS 31-Dec-2008
SW Protocol Cluster 31-Dec-2008
SW Protocol Flexscale 31-Dec-2008
SW Protocol NFS 31-Dec-2008
SW Protocol V-Series 31-Dec-2008
SW Protocol iSCSI 31-Dec-2008
SnapRestore 31-Dec-2008
Software 31-Dec-2008
Upgrades/Updates
Support Console - SE Nbd Premium 31-Dec-2008

Premium Onsite

15 SAA v1.8
Performance Summary - CPU Utilization
Current Average CPU Utilization Systems Summary
System Count
Cold
Storage systems are considered Hot when a system spends >40% of its time at >80% utilization. Heated systems spend
>10% of their time at >80% utilization. Cool systems spend >50% of their time at >40% utilization. Cold is indicated when
none of the previous conditions are true.
Average CPU Utilization Systems Trend

1
0.9
0.8
0.7
Number of systems
0.6
0.5
0.4
0.3
0.2
0.1
0
09-Nov-08 16-Nov-08 23-Nov-08 30-Nov-08
Cold

16 SAA v1.8
Performance Summary - Disk Utilization
Current Average Disk Utilization Systems Summary
System Count
Cold
Storage systems are considered Hot when a system spends >40% of its time at >80% utilization. Heated systems spend
>10% of their time at >80% utilization. Cool systems spend >50% of their time at >40% utilization. Cold is indicated when
none of the previous conditions are true.
Average Disk Utilization Systems Trend

1
0.9
0.8
0.7
Number of systems
0.6
0.5
0.4
0.3
0.2
0.1
0
09-Nov-08 16-Nov-08 23-Nov-08 30-Nov-08
Cold

17 SAA v1.8
System Performance
Average CPU Utilization % Trends - Top 10 Systems

100
Host Name
90
tsys-eng-nfs01y
80
70
60
50
40
30
20
10
0
09-Nov-08 16-Nov-08 23-Nov-08 30-Nov-08
Average Disk Utilization % Trends - Top 10 Systems

100
Host Name
90
tsys-eng-nfs01y
80
70
60
50
40
30
20
10
0
09-Nov-08 16-Nov-08 23-Nov-08 30-Nov-08

18 SAA v1.8
Physical Inspection Summary

Your NetApp systems are checked for physical and environmental criteria that will adversely affect the availability and
performance of your system. The following conditions are checked during a physical inspection.
1. Are all of the disk shelves mounted properly?

2. Do all shelf labels match the shelf IDs?
3. Are all disks and power supply sleds seated properly?
4. Are all head unit fans spinning normally?
5. Are all fans free of dust?
6. Are all power supply LEDs working?
7. Are all power supply fault lights off?
8. Are all exhaust fans spinning normally?
9. Are all power cords fastened securely?
10. Is the system grounded properly?
11. Is the FCAL connector terminator properly attached to the system?
12. Does the system meet NetApp power requirements?
13. Does the system have a spares kit?
There are no inspection results found for this system.

19 SAA v1.8
SYSTEM REVIEW
Host Name: tsys-eng-nfs01y Model: V3170

Serial Number: 30019899 O/S: 7.3
Last Update: 30-Nov-2008 Partner Name: tsys-eng-nfs01z
Aggregate Utilization
Installed Products
Product Name Licensed
CIFS 400
300 500
CLUSTER 200 600
FCP
100 700
FLEX_CLONE
0 800
ISCSI
NFS
736 Agg GB used out of 759 total Agg GB
SNAPMANAGEREXCHANGE
SNAPMIRROR
Used Aggregate GB Total Aggregate GB
SNAPRESTORE
V-SERIES
Volume Utilization
300
200 400
100 500
0 600
85 Vol GB used out of 586 total Vol GB
Used Volume GB Total Volume GB
ASUP Contact: s9usyk@fanniemae.com,s5usrj@fanniemae.com,suppport@netapp.com

SNMP Contact & Location: No information provided
ASUP Minimal Flag: F

20 SAA v1.8
System Slot Inventory
Slot Number Part Number Description
0 110-00057 Remote LAN Module
0 BGE 10/100/1000 Ethernet Controller
0 FC Host Adapter (QLogic 2432 rev. 2)
0 Internal BGE 10/100 Ethernet Controller
1 FC Host Adapter (QLogic 2432 rev. 3)
2 Quad 10/100/1000 Ethernet Controller G20

3 Dual TOE-10G Ethernet Controller (T320E-XFP)
Shelf Summary
No RAID configuration data was found for this system.
Aggregate and Volume Configuration
Aggregate Name Volume Name
aggr0 vol0
testaggr testvol
Snapshot Usage Summary
Volume Name Snapshot Count Snapshot Schedule Snapshot Space Reserve % Snap Reserve Used %
vol0 8 0 2 6@8,12,16,20 20.00% 2.00%
testvol 8 0 2 6@8,12,16,20 20.00% 0.00%
Aggregate Usage Summary
Aggregate Name Total GB Used GB Free GB Used % Free %
aggr0 47.00 45.00 2.00 95.00 % 5.00 %

testaggr 712.00 691.00 21.00 97.00 % 3.00 %

21 SAA v1.8
Volume Usage Summary
Aggregate Name Volume Name Volume Type Volume State Total GB Used GB Free GB Used % Inode Used %
aggr0 vol0 FLEX ONLINE 36.05 1.00 34.84 3.00 % 1.00 %
testaggr testvol FLEX ONLINE 550.00 84.00 465.70 15.00 % 18.00 %
Disk Space Utilization
Volume Name: testvol
100
90
80
70
60
50
40
30
20
10
0
09-Nov-08 16-Nov-08 23-Nov-08 30-Nov-08
Volume % Used Snapshot % Used

22 SAA v1.8
Volume Name: vol0
100
90
80
70
60
50
40
30
20
10
0
09-Nov-08 16-Nov-08 23-Nov-08 30-Nov-08
Volume % Used Snapshot % Used
Qtree Status
Aggregate Name Volume Name Qtree Path Name Qtree State
aggr0 vol0 /vol/vol0/- NORMAL
testaggr testvol /vol/testvol/- NORMAL
There are no LUNs found for this system.
No SnapMirror or SnapVault data was found for this system.
Network Information
Port Description IP Address, Media Type VIF Current Full FC Setting, Auto-
Name Subnet Mask Name Interface Duplex Negotiated Negotiate
Speed Enabled
e0b BGE 10/100/1000 Ethernet 10.210.68.32 auto-1000t- 1,000 Full Full On

Controller 255.255.255.0 fd-up Unknown
- Internal BGE 10/100 - Unknown

Ethernet Controller Unknown
e0a BGE 10/100/1000 Ethernet - Full

Controller Unknown
e2a Quad 10/100/1000 Ethernet - Full

Controller G20 Unknown
e2b Quad 10/100/1000 Ethernet - Full

23 SAA v1.8
Port Description IP Address, Media Type VIF Current Full FC Setting, Auto-
Name Subnet Mask Name Interface Duplex Negotiated Negotiate
Speed Enabled
e2c Quad 10/100/1000 Ethernet - Full

e2d Quad 10/100/1000 Ethernet - Full

e3a Dual TOE-10G Ethernet - Full

Controller (T320E-XFP) Unknown
e3b Dual TOE-10G Ethernet - Full

Controller (T320E-XFP) Unknown
NFS (Network File System) Protocol Usage

NFS calls by Protocol:
Protocol NFS Calls Bad Calls Bad Calls %
TCP 173818518 53 0.00%

UDP 0 0 0.00%
NFS calls by Version:
NFS Version NFS Calls NFS Calls %
NFSv2 0 0.00%
NFSv3 173818451 100.00%
NFSv4 0 0.00%
CIFS (Common Internet File System): Top 5 CIFS Operations
The “CIFS Stat’ command shows CIFS related statistics since the last system reboot. These statistics break
down the top 5 CIFS operations.
CIFS operation CIFS Calls CIFS Calls %
NTTransNotify 0 0.00%
findclose 0 0.00%
mknew 0 0.00%
query_path_info 0 0.00%
rename 0 0.00%
ASUP (AutoSupport) Status
ASUP Category Value

24 SAA v1.8
ASUP Category Value
autosupport.enable on
autosupport.mailhost 198.204.199.216
autosupport.noteto
autosupport.support.enable on
autosupport.support.proxy
autosupport.support.to autosupport@netapp.com
autosupport.support.transport smtp
autosupport.support.url support.netapp.com/asupprod/post/1.0/postAsup
autosupport.to s9usyk@fanniemae.com,s5usrj@fanniemae.com,suppport@netapp.com

25 SAA v1.8
NetApp Company Confidential and Proprietary.
© 2008 NetApp All rights reserved. Specifications subject to change without notice. NetApp, the NetApp logo, Cryptainer, Cryptoshred,
DataFabric, Data ONTAP, Data ONTAP GX, Decru, Decru DataFort, FAServer, FilerView, FlexClone, FlexVol, MultiStore, NearStore, NetCache,
SecureShare, SnapDrive, SnapLock, SnapManager, SnapMirror, SnapMover, SnapRestore, SnapValidator, SnapVault, SpinCluster, SpinFS,
SpinHA, SpinMove, Spinnaker Networks, SpinServer, SyncMirror, VFM and WAFL are registered trademarks and NetApp, ApplianceWatch,
BareMetal, Camera-to-Viewer, Center-to-Edge, ComplianceClock, ComplianceJournal, ContentDirector, ContentFabric, EdgeFiler, FlexShare,
FPolicy, gFiler, HyperSAN, InfoFabric, Lifetime Key Management, LockVault, Manage ONTAP, NetApp Availability Assurance, NetApp
ProTech Expert, NOW, NOW NetApp on the Web, ONTAPPI, OpenKey, RAID-DP, ReplicatorX, RoboCache, RoboFiler, SecureAdmin, Serving
Data by Design, SharedStorage, Simplicore, Simulate ONTAP, Smart SAN, SnapCache, SnapCopy, SnapDirector, SnapFilter, SnapMigrator,
Snapshot, SnapSuite, SohoCache, SpinMirror, SpinRestore, SpinShot, SpinStor, StoreVault, The evolution of storage, vFiler, VFM Virtual File
Manager, VPolicy, and WebFiler are trademarks of NetApp, Inc. in the U.S. and other countries. All other brands or products are trademarks
www.netapp.com or registered trademarks of their respective holders and should be treated as such.

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STORAGE AVAILABILITY AUDIT

NetApp Global Services © 2008 NetApp

Systems Inventory Capacity Summary

Filer 0 Total Useable 0.74

Down Rev Components RMA Summary

Motherboard 0 Returns Received 0

Service Contracts Summary Unique System Messages

Expiring in 90 days 2 Recommend 1

NetApp Global Services © 2008 NetApp

Data Availability Summary

Current Data Availability

Data Availability Trends

NetApp Global Services © 2008 NetApp

Utilization Systems Count Host Name Serial Number % Used

> 90% 1 tsys-eng-nfs01y 30019899 97%

Total Systems Capacity Trends

Total Agg TB Free Agg TB Used Agg TB

NetApp Global Services © 2008 NetApp

Technical Support Cases

Open Case Count Closed Case Count Total Days to Resolution

NetApp Global Services © 2008 NetApp

NetApp Global Services © 2008 NetApp

System Summary for systems not sending AutoSupport

Product Installed At Platform Host Name Serial Number O/S

NetApp Global Services © 2008 NetApp

Component Warning Recommend Notice

Host Bus Adapter(HBA) 0 0 0

Systems Uptime Summary: Last 12 months

Total Downtime (min.)

Systems Uptime Summary: Last 3 months

No data was found

Systems Uptime since last reboot

Host Name Serial Number System Uptime Reported On

tsys-eng-nfs01y 30019899 31 days, 1:54 23-Nov-2008 12:11:00 AM

NetApp Global Services © 2008 NetApp

Storage Capacity Trends - Top 10 Systems

NetApp Global Services © 2008 NetApp

O/S and Firmware Summary

Host Name Serial Number Current Firmware Latest Firmware Up to Date

NetApp Global Services © 2008 NetApp

No RMA details found

NetApp Global Services © 2008 NetApp

System Level Recommendations

Host Serial Recommendation

tsys- 30019899 Warning: SNAPRESTORE demo license will expire on 10-NOV-08.

tsys- 30019899 Notice: CIFS demo license will expire on 12-JAN-09.

tsys- 30019899 Notice: CLUSTER demo license will expire on 12-JAN-09.

tsys- 30019899 Notice: FCP demo license will expire on 12-JAN-09.

tsys- 30019899 Notice: FLEX_CLONE demo license will expire on 12-JAN-09.

tsys- 30019899 Notice: ISCSI demo license will expire on 12-JAN-09.

tsys- 30019899 Notice: NFS demo license will expire on 12-JAN-09.

NetApp Global Services © 2008 NetApp

tsys- 30019899 Notice: SNAPMANAGEREXCHANGE demo license will expire on 12-JAN-09.

tsys- 30019899 Notice: SNAPMIRROR demo license will expire on 12-JAN-09.

tsys- 30019899 Notice: V-SERIES demo license will expire on 14-JAN-09.

Disk Level Recommendations

There are no Disk level recommendations found.

There are no Volume level recommendations found.

There are no Aggregate level recommendations found.

There are no HBA level recommendations found.

There are no Interface level recommendations found.

Active Open Cases