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Note: 1511247.1 Install & Configure Advisor: Siebel 8.1.1.9 / 8.2.2.2
and 8.1.1.10/8.2.2.3 > Evaluate
The goal of the EVALUATE phase is to understand the reasons for and the value of installing and configuring Siebel 8.1.1.9+/8.2.2.2+ including determining
feasibility of installation and configuration.
Areas of Focus:
Review New Features
Assess Architecture
Review Certification
Become familiar with Support Information
Expected Outcomes / Deliverables:
A viable installation and configuration strategy specific to Siebel 8.1.1.9/8.2.2.2/8.1.1.10/8.2.2.3.
Target Audience:
Business Management
ROI business focus (Benefits, Risks, Costs)
Sets strategic direction for the installation
Approves any plan and oversees logistics throughout
Technical Management/Staff
Performs installation / configuration
Provides on-going maintenance and supports product

Why upgrade to Siebel 8.1.1.9/8.2.2.2?
Learn About the Value of Siebel 8.1.1.9+/8.2.2.2+
Oracle's Siebel Customer Relationship Management 8.1.1.9 and 8.2.2.2 releases represent further evolution in Siebel's industry-leading business applications.
With Innovation Pack 2012 for Siebel CRM 8.1.1.9 and 8.2.2.2, Oracle introduced major enhancements designed to transform your customer-facing sales
and service strategies while realizing increased profitability with customer loyalty and marketing functionality. Siebel 8.1.1.10/8.2.2.3 bring more enhancements
like Incremental Repository Merge (IRM) and Siebel Diagnostics.
These Siebel CRM solutions use Oracles best-in-class portfolio of products to address complex business processes that are relevant to your business needs.
These compelling enhancements enable you to speed time-to-market, reduce costs, and gain a competitive edge. These enhancements will further allow you to
achieve maximum top-line growth and bottom-line growth, retain and grow customer relationships, increase loyalty and profitability and deliver personalized and
consistent service experiences.
Innovation Pack 2012 for Siebel CRM 8.1.1 and 8.2.2 Statement of Direction / Planned Features (Doc ID 549362.1)
Product Information - Enhancements
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New features 8.1.1.9:
ACR 632 provides CRM Desktop support for Lotus Notes
ACR 726 provides BI Publisher 11g integration
ACR 752 provides support for IBM Tivoli Directory
ACR 755 provides support for Microsoft Active Directory on Microsoft Windows 2008
ACR 758 and RF 970 enhances Siebel Clinical
ACR 801 enables Siebel Open UI (also includes the Siebel Mobile Applications based on Open UI)
Siebel Reports enhancements see: Integrating BI Publisher with Siebel Business Applications Version 8.1.1.x and Version 8.2.2.x (Doc ID
1501378.1)
For detailed information review the following:
Account Change Request (ACR) List for Siebel CRM Version 8.1.1.x Maintenance Releases (Doc ID 1406465.1)
Siebel Maintenance Release Guide for Siebel CRM 8.1.1.x

New features 8.2.2.2:
ACR 801 Siebel Open UI: Provides a new client supportive of web standards and accessibility. ACR 801 also includes the Siebel Mobile applications,
which use Siebel Open UI.
ACR 804 Adapts Siebel Benefit plan creation for the Oracle Policy Automation Integration with Siebel to allow multiple active benefit plans and to
generate a decision report of the benefits retrieved from Oracle Policy Automation.
Siebel Reports enhancements see: Integrating BI Publisher with Siebel Business Applications Version 8.1.1.x and Version 8.2.2.x (Doc ID
1501378.1)
For detailed information review the following:
Siebel Maintenance Release Guide for Siebel CRM 8.2.2.x


For more information about Enhancements coming with new versions check each enhancement.

New features 8.1.1.10:
ACR 505 and ACR 506 provide several enhancements to Oracle Secure Enterprise Search.
ACR 1052 provides Oracle Secure Enterprise Search functionality for Open UI.
ACR 643 provides a response-action framework for promotional product offers.
ACR 652 allows communications service providers to provide advanced product and service bundling using Bundled Promotions and Promotion Groups.
ACR 669 integrates Siebel Field Service with Oracle Real-Time Scheduler v2.1.
ACR 724 provides the Siebel Social Media integration.
ACR 740 provides process failure diagnostics.
ACR 744 provides Child Survivorship and Child Cross-Referencing enhancements.
ACR 900 provides the Enterprise Data Quality integration.
ACR 756 includes enhancements to Siebel Communications, Media, and Energy to better support its integration with billing systems for the Utilities
industry.
ACR 764 includes enhancements to Siebel Customer Order Management to support integration with ATG Web Commerce.
ACR 778 provides the following Siebel Social Marketing enhancements:
Cross-Channel Campaigns
Lead Capture from Social Media
Social Sharing from Traditional Media
Dynamic URLs
ACR 855 provides Oracle Knowledge for Siebel Contact Center.
RF 908 includes the following enhancements to Siebel Chat:
Chat Transfer
Auto Accept
Support for customization, both for the interface and for keyboard elements
RF 949 provides enhancements to Complete Meeting Packages functionality.
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RF 1043 delivers Siebel Loyalty enhancements that were first provided in version 8.2.2.
RF 1053 provides the Customer Dashboard for Open UI.
RF 1069 provides support for Microsoft Internet Explorer 10 for Open UI.
RF 1073 provides support for Microsoft Windows Server 2012.
For detailed information review the following:
Account Change Request (ACR) List for Siebel CRM Version 8.1.1.x Maintenance Releases (Doc ID 1406465.1)
Siebel Maintenance Release Guide for Siebel CRM 8.1.1.x

New features 8.2.2.3:
ACR 591 and 832: Siebel Public Sector eService Enhancements
ACR 749: Effective Dating Framework Enhancements
ACR 763: Hierarchical State Model for Public Sector
ACR 855: Oracle Knowledge
RF 1053: Support for Customer Dashboard for Open UI
RF 1068: Support for HP-UX Itanium V3
RF 1069: Support for Microsoft Internet Explorer 10 for Open UI
RF 1078: Siebel Mobile Connected for Open UI
For detailed information review the following:
Siebel Maintenance Release Guide for Siebel CRM 8.2.2.x


For more information about Enhancements coming with new versions check each enhancement.
Siebel Open UI
Siebel Open UI Quick Overview

Open UI provides a single framework able to support, desktop and mobile devices, connected and disconnected mode using standards. Matching UI paradigms
allow moving between devices, while the actual UI is rendered optimized for each specific device and provide deep device integration. The new client implements
standards features such as HTML5 and JavaScript and is able to provide a native look and feel for devices capable to support advanced standards.
The latest versions of Internet Explorer such as Internet Explorer 9/10, Google Chrome, and Mozilla Firefox is fully supported via standards. This platform also
supports Android and IOS platforms such as IPad, IPhone, Android phones and tablets, RIM, Windows Phone as well as other standards compliant client and
mobile platforms. These changes enable the ability to provide improved Usability, deployment and integration options in addition to the ability to define user
experience at the granular level.

Key Features include:
Predictive and interactive use
Combination Auto-Fill: works for Input and Query all at once.
Real-time data validation: data types, data constraints, and spell check to insure quality data at the time when its needed, as it is being entered.
Productive: Fewer key strokes and clicks, same result.
More audio and visual indications to avoid annoying pop-ups and interruptions.
Notification area: Get business related notifications when you have time to read them, without disrupting your work.
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Receive quick data overviews of records at a glance on hover.
Intuitive
Applet Quick Links that take you to important applets quickly.

For more information refer to the following documents:
Configuring Siebel Open UI 8.1.1
Fundamentals for Siebel Open UI 8.1.1
Configuring Siebel Open UI 8.2.2
Fundamentals for Siebel Open UI 8.2.2
Information Center: Siebel Open UI (Doc ID 1511846.2)

Siebel Server Cloning and Patch Installation
With Innovation Pack 2012 Oracles Siebel CRM provides a solution that addresses customers requirements in relation to the deployment of Siebel Servers.
The enhancements include an automated solution to clone Siebel Server environments; that is server cloning server installations, patch provisioning and migrating
server configurations. This enhancement reduces the total cost of operating Siebel Server environments.

The new features include:
Installation cloning
Patch Deployment
Server Configuration Deployment.
Benefits to customers include:
Reduced total cost of deploying Siebel installations and patch operations
Improved management of Siebel Servers through faster and more reliable provisioning of Siebel Servers

For more information refer to Configure phase of this Advisor and the following documents:
Siebel Installation Guide for Microsoft Windows 8.1.1 >Cloning a Siebel Installation
Siebel Installation Guide for UNIX 8.1.1>Cloning a Siebel Installation
Siebel Installation Guide for Microsoft Windows 8.2.2 >Cloning a Siebel Installation
Siebel Installation Guide for UNIX 8.2.2>Cloning a Siebel Installation

Siebel Mobile Service
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Siebel Mobile for Service provides all the features and functionality necessary for a Field Service Technician who is on the move. It leverages the Open UI
framework to deliver a user experience that is contemporary and optimized for iPad and other mobile devices. Customers can leverage Siebel metadata defined
in Views and Applets to extend and to configure the application with other objects of their choice. Basic integration is planned with native device capabilities such
as Map, Phone and Email. Customers can then build and configure functionality that uses native device capabilities to provide the user with unmatched
functionality and experience. The application is certified to work in the connected mode for 8.1.1.9FP and a subset of the connected features is available in
Disconnected mode in 8.1.1.10FP.

Key Features include:
Plan the day's work
View Activity details and child items such as Customer Information, Affected Assets, Service History, and so on
Update Activity Status - Accept, Enroute, In Progress, Done, and so on
Track Time, Parts, and Expenses
Generate Invoice and capture Customer Signature


For more information refer to the following documents:
Mobile Guide Connected 8.1.1, Rev. A
Mobile Guide Connected 8.2.2


Microsoft Exchange Server 2010 Certification
Microsoft Exchange Server 2010 is the most recent email server released by Microsoft. With the certification of Microsoft Exchange Server 2010, customers
licensing Siebel Email Response can complete a worry-free upgrade to Microsoft Exchange Server 2010.

Siebel Marketing Enhancements
Campaign Load Performance Optimization
This feature optimizes campaign load performance by significantly reducing the time required for source code generation for large, multi-wave outbound
campaigns. The Generate Source Code step is re-designed to assign Wave IDs to campaign contacts in batches instead of one campaign contact at a time. This
feature also inclues a parameter that will allow users to set the batch size.
Enhancement CK Editor for Email Marketing
Siebel Email Marketing Ektron is replaced with open-source, Java-script based CK Editor. CK Editor provides improved configurability and should improve
overall usability of the message editor during campaign design.

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8.1.1.10:
Social Marketing
Social Marketing solution is based on the integration between Siebel Marketing and Oracle Social Relationship Management (SRM) solution. It allows marketers
to execute closed-loop, cross-channel marketing campaigns with integrated social media to maximize reach, relevance, revenue, and overall marketing
effectiveness.
With integrated social media, marketers should be able to:
Engage with prospects on social networks
Capture leads based on their social interactions
Identify and nurture key social influencers
Build and leverage unified customer view with integrated social profile to improve campaign targeting and ROI.

Siebel SRM Integration: Long Term Integration Plan

Primary Features
Cross-Channel Campaigns
This feature allows marketers to link marketing campaigns defined in Siebel to corresponding Social messages and tabs in SRM. This allows marketers to
capture leads from social media.

Lead Capture from Social Media
This feature allows marketers to capture leads from Social media based on the information provided by social users. This feature includes a form designed in
SRM to capture information about the social user on social networks.

Landing Page Source Analysis
This feature allows marketers to analyze the sources that drove customer traffic to social landing pages such as email marketing, Web marketing, search
marketing (Google, Yahoo, and so on). This insight should help marketers improve their marketing strategies to maximize ROI and revenue

Social Sharing from Traditional Channels
This feature allows customers targeted for specific marketing campaign to share marketing or brand messages to their social networks directly from email
applications or the Web.


Free training on Oracle Learning Library
8.1.1.10 TOI: Siebel Marketing Functional
Overview

Siebel Loyalty Enhancements
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Ektron Editor Replacement
This feature enables improved usability of the message editor during campaign design, with improved online customer experience, loyalty, and revenue, and lower
total cost of ownership with configurable editor.
ActiveX-based Ektron editor is planned to be replaced with JavaScript-based easy-to-configure CKEditor.

For more information refer to the following documents:
Loyalty Administration Guide, 8.1.1Rev. D
Loyalty Administration Guide 8.2.2
8.1.1.10:
Social Rewards
This feature allows brand owners to reward and recognize loyalty program members for their social interactions Like, Share, Ratings and Reviews, Referrals,
etc. This feature also allows brands to capture and track social behaviors of their loyalty program members.

Siebel Loyalty Release 8.2.2 Backport
Siebel v8.1.1.10FP includes the features delivered in Siebel Loyalty Release 8.2.2. This allows customers on Siebel Loyalty 8.1x baseline to benefit from the
features delivered in Release 8.2.2 without the need to upgrade to 8.2.2.
Free training on Oracle Learning Library
8.1.1.10 TOI: Siebel Loyalty Functional
Overview

Siebel Clinical(CTMS)
Support for flexible and complex studies, enhanced status tracking and trip reporting in Siebel CTMS.


Oracle Business Intelligence (BI) Publisher Enhancements

New advanced reports include:
Execute non-Siebel reports from a Siebel view, Adobe Flash, SQL, Web services, and so on, from a standard Oracle Business Intelligence Publisher report.
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Administration reports from My Reports wiew, report usage, for each user, and statistical analysis.

For information about how to implement the Siebel Reports enhancements in version 8.2.2.2/8.1.1.9, see:
Integrating BI Publisher with Siebel Business Applications Version 8.1.1.x and Version 8.2.2.x (Doc ID 1501378.1)
Reports Guide, 8.1.1 Rev. G
Reports Guide, 8.2.2 Rev. A


Phase 3 Long Term Enhancements with 8.1.1.10
The long-term changes include:

Oracle Business Intelligence Publisher 11g validation of Oracle WebLogic and incorporation of the enhanced features of 11g, such as the online template
builder. With Oracle Business Intelligence Publisher 11g, Oracle WebLogic is the recommended platform and not Oracle Application Server Containers for Java
Platform, Enterprise Edition (OC4J).
Document Server provides an alternative solution using Oracle Business Intelligence Publisher for Proposals and Correspondence. This enhancement provides
the following benefits:
No platform dependency on Microsoft Windows
Single-server solution preferred which reduces total cost of ownership, and it will provide much improved scalability, performance and concurrency
Simple to develop templates that you execute from Siebel CRM via scripts or workflows.
Easy migration running parallel to Document Server.
Enhanced multi-lingual solutions and multiple output formats.
Actuate co-existence -the ability to run both Actuate and Oracle Business Intelligence

Publisher reporting engines in parallel is not possible in Siebel CRM version 8.2.x. It is expected that customers will migrate from Actuate to Oracle Business
Intelligence Publisher prior to upgrading to this release.

Free training on Oracle Learning Library:
8.1.1.10 TOI: Siebel Reports Functional
Overview

Integrating Oracle Configuration Manager with Siebel Installer
Oracle Configuration Manager is used to collect customer configuration information and upload the data to Oracle's central repository.
Starting from 8.1.1.9/8.2.2.2 Siebel CRM Oracle Configuration Manager is integrated into Siebel Installer so customers can install Oracle Configuration
Manager through Siebel Installer and collect configuration information. This feature includes invoking Oracle Configuration Manager Installation screens through
Siebel Fix Pack Installer.
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Benefits to customers include:
Faster resolution of technical issues
Proactive problem avoidance
Improved access to best practices and Oracle knowledge base

Benefits to Oracle include:
Improved understanding of customers business needs and provides consistent responses and services
Reduced support cost
Identify product usage trends and help the company make better product decisions


For more information refer to the following documents:
Siebel Installation Guide for Microsoft Windows 8.1.1> Requirements for Installing and Configuring Siebel Business Applications > About Installing Siebel
Business Applications >About Oracle Configuration Manager
Siebel Installation Guide for UNIX 8.1.1> Requirements for Installing and Configuring Siebel Business Applications > About Installing Siebel Business
Applications >About Oracle Configuration Manager
Siebel Installation Guide for Microsoft Windows 8.2.2> Requirements for Installing and Configuring Siebel Business Applications > About Installing Siebel
Business Applications >About Oracle Configuration Manager
Siebel Installation Guide for UNIX 8.2.2> Requirements for Installing and Configuring Siebel Business Applications > About Installing Siebel Business
Applications >About Oracle Configuration Manager
Upgrade Enhancements
New supported upgrade paths
Supported Siebel Upgrade Paths for Siebel 8.1.1.9 and 8.2.2.2 (Doc ID 1514115.1)

Siebel High-availability upgrade using GoldenGate
Benefits:
High Availability of the production Siebel 7.8.2 database/application during upgrade
Minimum performance impact on the source Siebel 7.8.2 database while the copy of Siebel 7.8.2 database is being upgraded to Siebel 8.1.1 and
subsequently synchronized with transactions from Siebel 7.8.2 database
Minimum down-time when users are migrated to Siebel 8.1.1 database/application

For more information refer to the following documents:
Database Upgrade Guide 8.1.1, Rev. D
Database Upgrade Guide 8.2.2, Rev. A
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Oracle Policy Automation (8.2.2.2)
Oracles policy automation solution enables government agencies throughout the world to effectively deliver services and determine legislated and policy
obligations fairly and consistently. Oracles policy automation solution consists of two products: Oracle Policy Modeling and Oracle Policy Automation.
Oracle Policy Modeling provides a complete natural-language, rule-authoring environment that is fully integrated with the Microsoft Office suite. It includes
debugging, regression testing, and what-if analysis for policy changes. The rules are then deployed to Oracle Policy Automation for complex benefit and
eligibility determination. Built for service-oriented architectures (SOAs), Oracle Policy Automation also includes guided interactive questionnaires.
Incremental Repository Merge (IRM) - 8.1.1.10
Incremental Repository Merge
Incremental Repository Merge (IRM) has two main functions:
1) Generation of targeted content into Siebel Delta Files (SDF), which enhances parallel development for customers.
2) Easy installation of Oracle Innovation Packs for Siebel-replaces the old ACR installation process.

Key Features
Create small, transportable innovations
Wizard to import Siebel Innovation Packs
Mark updates to repository objects with tags that allow fine granularity in packaging customizations
Visually compare two workflow processes or tasks
Hierarchical report of merge conflicts
Admin screens for tags and developer conflicts

Parallel development can be aided by more frequent merges. It remains a fact that only one developer at a time can check out an object, but their changes can
more quickly be applied to all environments since Siebel Delta Files are smaller with less information to compare when merged into another repository. It is faster
to create them and import them.

Object Tagging
Another way to improve the agile capabilities of development using Siebel Tools is to use object tagging. Object tagging associates developers with a specific tag
or tags. When they do any work in Siebel Tools they must choose a tag under which to do this work. All the work they do is then logged to new tables so that
there is a record of their work. When a developer attempts to overwrite the work of another developer they get a warning. Administrators can view reports of
these developer conflicts in new views in the user interface.
Using object tagging lets developers further delineate their work even within the definitions of an object. Later, using the tag, developers can extract the work
they have done under that or any other tag to be packaged up and moved between environments.

Siebel Delta Files
Unlike a SIF file that contains the entire definition of an object a Siebel Delta File contains only the information necessary to fully define the changes to an object.
This makes them smaller with less information. When importing these files into a target repository the import and merge is much quicker since less information
must be compared between the target repository and the data in the Siebel Delta File.
A Siebel Delta File is created in the same location as when creating an SIF file.
Siebel Delta Files can be created using a combination of the date and time objects were updated, the development tag created using object tagging or both. This
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allows fine granularity in what content can be moved from one environment to another.

Inovation Pack Deployment Wizzard
There is a new wizard in Siebel Tools that will make the installation of Oracle Innovation Packs faster and easier. It combines many of the common steps used
for installing ACRs previously and automates them including:
Apply logical schema to physical database
Import seed data for selected languages
Three way merge

Visually Compare Workflows or Tasks
A new utility is included in Siebel Tools with 8.1.1.10 that will allow developers to visually compare two workflow processes or tasks. Much of the time after an
upgrade is spent tediously inspecting what might have changed between two workflow processes or two tasks. With the Workflow/Task Visual Comparison
Utility finding changes is instant.
One of the biggest issues for customers is that installing product patches (such as ACRs) is a lengthy, manual, and complicated process. This feature of Siebel
Tools will make the installation of innovations from Oracle, or innovations developed by customers for themselves, easier to move between environments.
This feature provides:
The ability to export only changes made to an object rather than all attributes of the object.
The ability to more quickly and easily merge Oracle or customer innovations into a repository

Merge Conflict Hierarchical Report
We have transformed the flat views of merge conflict data and presented them in a new report that allows developers to go through the tree of a particular object
and see exactly what has changed. Furthermore, if an object on which the currently selected object depends has changed developers can drill down on that
object and find out how it changed and get a better idea of the testing effort involved. This should make the task of resolving conflicts faster and easier as well as
give insight for testing efforts after the merge.

Siebel Diagnostics and Monitoring - 8.1.1.10
Siebel Diagnostics and Monitoring

Oracles Siebel CRM in its future releases plans to provide a solution that would address customers requirements in relation to Siebel Diagnostics and
Monitoring. The enhancements include: the ability of customers to self-diagnose and resolve server issues, thereby reducing the total cost of operating Siebel
Server Environments. The planned features include the following:

Performance Dashboard
To monitor failed processes correlated by user ID to the following:
Package Dump Data
Affected User Tasks
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Log Events
Replacement Process ID

Improved Siebel Server Control
It is planned to enhance startup and shutdown control of the following types of Siebel Components:
System-level Components
Non-System-level Components
System Auxilliary Components

Configuration Management
It is planned to provide the following:
Enhanced Server Manager command line interface (srvrmgr) functionality
Enhanced Server Definition command line interface (srvrdef) functionality

Improved Logging
It is planned to improve content for certain types of messages to provide end-user visibility of errors generated.

Health Check
It is planned to monitor the health checks of certain Siebel entities, such as system capacity metrics and other highly relevant Siebel operational metrics.

Additional features will be available in FY14 Innovation Pack.

Siebel Oracle Knowledge Integration - 8.1.1.10
Siebel Oracle Knowledge Integration
Siebel Oracle Knowledge integration allows agents to leverage knowledge across the enterprise to deliver consistent, accurate answers with every interaction. It
allows agents to tap into knowledge from various sources, collaborate with peers, reach out to subject matter experts, and contribute their own expertise through
a unified integrated interface. Oracle Knowledge makes use of Oracle's patented NLP technology and its semantic intent libraries to find relevant answers and to
avoid time-consuming research

Enhanced Business Objects support The iConnect integration provides enhanced Siebel object search support catering to the industry needs for strong
security and flexible visibility settings. It allows managing all content across the enterprise from a single console, providing rich diagnostics to better understand
search usage, content value, and customer feedback against established KPIs.
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Enterprise Data Quality -8.1.1.10
Enterprise Data Quality

Data Quality provides a framework enabling a controlled path to higher data quality levels for the enterprise. The Oracle Enterprise Data Quality family of
products helps organizations achieve maximum value from their business-critical applications by delivering fit-for-purpose data. These products also enable
individuals and collaborative teams to quickly and easily identify and resolve any problems in underlying data.
8.1.1.10 release of Siebel CRM has Oracle Enterprise Data Quality products pre-integrated with Siebel CRM and Siebel UCM (Oracle Customer Hub). The
integration is feature-rich and functionally superior to the other pre-integrated connectors provided by Siebel CRM in the past releases.
Using the pre-integrated Enterprise Data Quality, customers will be able to match the data on any child entity in all CRM and Customer Hub flows. Some of the
features that stand out in this pre-integrated connector for Matching include the following:
Matching on any child entity.
Support and flexibility to match on multiple attributes.
Ability to use different match rules for different languages and different Sources.
Stateless integration for better performance and scalability.
Easy to configure match rules.
Similarly using the pre-integrated Enterprise Data Quality, customers can validate addresses and standardize the data in all CRM and Customer Hub flows. This
will help to parse, standardize, transliterate, deduplicate, and validate all address data to achieve improved data quality in addresses, which in turn, can help
enterprises integrate their multinational customer information, prevent identity loss, perform fraud detection and prevention, as well as directly reduce mail-based
marketing costs.
Some of the features that stand out in this pre-integrated connector for address validation and standardization include the following:
Integration is highly scalable and high performing.
Integrated single engine that supports all countries.
Prebuilt standardization on the Name and Address attributes.

Note: Oracles Enterprise Master Data Management suites of products are licensed separately from Siebel CRM.

Siebel Search Center - 8.1.1.10
Siebel Search Center and Oracle Secure Enterprise Search Integration

Data Source Support
Siebel Search Center currently expands the reach of search inside and outside of Siebel CRM version 8 applications with Oracle Secure Enterprise Search.
Oracle Secure Enterprise Search provides secure access to all of an organization's data sources, including Web sites, file servers, content management systems,
enterprise resource planning and customer relationship management systems, business intelligence systems, and databases. Improvements to link to external data
sources and view their results from Siebel Search Center is planned to further extend the usability of this capability within a Siebel application.
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Auto Suggestions and Spelling Correction
Siebel Search Center provides industry standard features such as auto suggestion and spelling correction. Search results can be refined with Auto Keyword,
which displays commonly occurring keywords found in search results. Similar to common Web search engines, Siebel Search presents Auto Suggestion alternate
keywords to improve results. Suggesting alternate keywords in the search results should increase search relevancy. The alternate keywords is based on a
dictionary or based on the alternate keywords set up by the administrator.

User Visibility
Prior 8.1.1.10 Siebel Search Center supported the definition of a user visibility attribute for limiting content to only those who should have access. Support to a
wide variety of search scenarios, configuring the visibility attributes for search content is extended to support multiple attributesat a time in 8.1.1.10. Only those
search categories to which the user has access can be viewed.

Web User Interface
Siebel Search Center is extended to allow users to search from a configurable and customizable Web-based user interface. The Oracle Secure Enterprise Search
Web-based user interface is accessible from within Siebel CRM extending the search experience from either within or external to Siebel CRM. Preconfigured
Siebel CRM integration with a Web-based interface results in a richer user experience, for example allowing one-click to initiate a search or enabling a user to
take action on a result within Siebel CRM. This feature should increase user productivity and improve the speed of resolution for users delivering customer
support.

Administration and Configuration
Siebel Search administration is improved to streamline tasks such as defining the business objects required to be indexed and defining how results are displayed.
Siebel Search has a more simplified search administration and configuration process, which includes configuring validation and asynchronous indexing from a
command line. Administrators will be able to monitor progress of indexing with greater granularity, allowing them to take action more meaningfully where
required. Also, we now have an administrative user interface.

Architecture
The Siebel Business Applications environment consists of the following entities:
Entity Comments
Siebel
Clients
Client types include Siebel Web Client, Siebel Mobile Web Client, Siebel Developer Web Client, Siebel
Wireless Client, Siebel Handheld client, and Siebel Tools client.
Siebel
Enterprise
Server
The logical grouping of Siebel Servers for a multiple server deployment. (For a single Siebel Server and
single Web server deployment, the Siebel Enterprise Server contains a single Siebel Server.) The Siebel
Enterprise Server, collectively with the Siebel Gateway Name Server, provides both batch mode and
interactive services to and on behalf of Siebel clients.
Siebel
Gateway
Name
Server
The name server for a single server deployment.
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Siebel
database
The Siebel tables, indexes, and seed data installed on the RDBMS. Database client software is also
required.
Siebel File
System
One or more directories that store physical files used by Siebel clients and Siebel Enterprise Server.
Siebel
Management
Framework
An optional addition to the Siebel environment. Deploy this entity if you intend to use Siebel Management
Pack, which you deploy as part of Oracle Enterprise Manager.
The Siebel Management Pack provides the underlying infrastructure components that are required to
support the deployment features offered by the Oracle Enterprise Manager.
For more information, see Oracle Enterprise Manager Getting Started with Application Management
Pack for Siebel 10g Release 5 (10.2.0.5.0). This document provides a brief introduction to the Siebel
Management Pack and describes the features this pack offers.

For more information see the following documents:
Siebel Enterprise Server Architecture Fundamentals and Deployment Scenarios (Doc ID 477770.1)
Siebel System Administration Guide >Siebel Enterprise Server Architecture
Siebel Architecture before OpenUI
Siebel Architecture with OpenUI
OpenUI vs ActiveX architecture
Product Certification
Beginning with Siebel versions 8.1.1.9 and 8.2.2.2, information previously published in the Siebel System Requirements and Supported Platforms (SR&SP)
has been integrated within My Oracle Support Certifications. My Oracle Support Certifications is a self-service certification application that is part of My
Oracle Support (MOS) that provides a structured display of certification data. You can search by platform, release version, product, and more.
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Another site with certification and support information is the Certification Central Hub on Oracle Technology Network (OTN). It is an important resource for
certification information and includes comprehensive Siebel product certification matrices.
Certification information will be maintained in the My Oracle Support Certifications application rather than in a separate document. Other information previously
in the SR&SP document, such as supported languages and hardware, has been published on My Oracle Support. See the following article for more information:
My Oracle Support Certifications Application Available for Siebel CRM Products (Doc ID 1492194.1)

Lifetime Support Policy
What benefits are gained, in product lifecycle terms, for Siebel 8.1.1.x/8.2.2.x release?
A key reason for pursuing upgrades is to ensure continued access to the robust technical support that Siebel CRM users have come to expect. Oracle is
committed to supporting customer investments in technology platforms for these applications as well as their certified infrastructure products (hardware, operating
systems, databases and middleware). With the guaranteed support announced through the Oracle Lifetime Support initiative, Oracle customers can remain on
their Siebel CRM applications and be confident of support as long as they remain aligned with the currently supported platforms.
Find more about Oracle's industry-leading Lifetime Support Policy in Oracle's industry-leading Lifetime Support Policy applications Lifetime Support Policy:
Oracle Applications
Oracle's Lifetime Support Policy also puts you in control of your upgrade strategy, with a flexible policy stages which make it easier for you to plan and budget
for Oracle's exclusive product upgrades. When it's time to upgrade, you'll have rights to major product releases, so you can benefit from Oracle's technology
leadership and keep pace with the world of business.
You may also review the Podcasts available from Oracle Premier Support Library around this topic.