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Chapter 6 Quality Improvement

Question 1

Quality control and quality improvement essentially differ in __________.

Fill in the missing words:
1. The use of measurement tools.
2. Commitment of employees.
3. Problem analysis.
4. All of these.



Question 2

Total Productive Maintenance is meant to:
1. Maximize equipment effectiveness.
2. Establish preventive maintenance.
3. Involve everyone in the organization.
4. All of these.



Question 3

The first one to introduce Quality Circles was:
1. Deming.
2. J uran.
3. Ishikawa.
4. Crosby.



Question 4

The Pareto analysis is a technique for:
1. Visual representation of the process.
2. Analysing correlation between values.
3. Focusing on the most important problem areas.
4. All of these.







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Question 5

Continuous improvement requires __________ as a basic condition for success.

Fill in the missing words:
1. Employee training.
2. Employee involvement.
3. Employee ownership.
4. All of these.



Question 6

Advantages of teamwork include:
1. Diminishing conflicts.
2. Raising motivation.
3. Making tasks clear.
4. All of these.



Question 7

In self-managing teams, the team is responsible for:
1. Assignment of work tasks.
2. Performance evaluation.
3. Training of workers.
4. All of these.



Question 8

Change leadership can be characterized by:
1. Promoting creativity.
2. Preferring predictability.
3. Stimulating projects.
4. All of these.











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Question 9

Using credible knowledge is a form of managerial behaviour in the __________ change
strategy.

Fill in the missing words:
1. Force-coercion.
2. Rational persuasion.
3. Shared power.
4. All of these.



Question 10

Reasons for failing improvement activities in the food industry include:
1. Low level of education.
2. Poor feed back information.
3. Missing acknowledgement of top management.
4. All of these.



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Chapter 6 Quality Improvement


Question 1

Correct answer: 3
Incorrect feedback: The correct answer is: Problem analysis (compare Figure 5.1 and 6.1).


Question 2

Correct answer: 4
Incorrect feedback: The correct answer is: All of these (see paragraph 6.1).


Question 3

Correct answer: 3
Incorrect feedback: The correct answer is: Ishikawa (see paragraph 6.2).


Question 4

Correct answer: 3
Incorrect feedback: The correct answer is: Focusing on the most important problem areas
(see paragraph 6.3).


Question 5

Correct answer: 4
Incorrect feedback: The correct answer is: All of these (see paragraph 6.4.1).


Question 6

Correct answer: 3
Incorrect feedback: The correct answer is: Making tasks clear (see paragraph 6.4.2).


Question 7

Correct answer: 4
Incorrect feedback: The correct answer is: All of these (see paragraph 6.4.2).






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Question 8

Correct answer: 1
Incorrect feedback: The correct answer is: Promoting creativity (see Figure 6.8).


Question 9


Correct answer: 2
Incorrect feedback: The correct answer is: Rational persuasion (see paragraph 6.5.2).


Question 10

Correct answer: 4
Incorrect feedback: The correct answer is: All of these (see paragraph 6.6).