Providence Solutions Master Overview 20081204

Non-Stop
Servers Platforms
Simple, Affordable, Reliable Enterprise IT Solutions
: : Customer-focused InfoTechnology
Introduction
• Focus on high-availability, and fault-tolerant solutions.
Since 2001
• Represent only vendors with genuinely unique solutions
which meet existing market needs
• High value-added distribution in Asia – delivering
marketing, sales and technical support
• Extensive knowledge in fault-tolerance, high-availability
clusters, Disaster Recovery & Virtualisation
• Work with reputable partners throughout Asia whose
customers are large organisations and government
agencies
• Installed sites in Singapore, Malaysia, Indonesia, Korea,
Hong Kong, Philippines, India, China, Vietnam.
Provider of integrated solutions
Server Virtualisation
Server Fault-tolerance
Server High-availability
Component Fault-tolerance
Application Network
Component High-availability
Application monitoring
Operating System
Monitoring
System Performance
Application Network Monitoring
Server Disaster-tolerance
Server Disaster-recovery
Application DR
Storage Virtualisation
Storage Management
Thin Provisioning
Application Network
Storage Area Network
Data Availability
Distributors of 3 Main Product Groups

High-Availability, Fault-tolerance, Virtualisation
• Marathon everRun FT&HA
• Neverfail }
Windows Servers
• Marathon everRun VM+Citrix XenServer --- HA&FT w/VMs
• Syntergy Sharepoint Replicator (also Syntergy suite of
sharepoint tools)
• DataCore --- Storage Management & Virtualisation
System and Data Backup and Replication
• Requirement based recommendations
Solid-state Disks
• Adtron
Visit our website at
www.providencesolutions.net
For complete product info
Providence Reference Customers

• Ministry of Home Affairs Singapore
• Ministry of Defense Singapore
• Civil Aviation Authority of Singapore (CAAS)
• Singapore Airport Terminal Services
• National Cancer Centre of Singapore
• Singapore Changi Prison
• Invensys
• GK Goh Holdings
• White & Case LLP Ever-growing
• Inova Ventures
• Multimedia Super Corridor (MSC) Malaysia list of
•
•
Bank Negara Malaysia
National Semiconductors
Satisfied
•
•
Hong Kong Fire Services Dept
HK Govt. Architectural Services Dept.
Users
• Hopewell Holdings Hong Kong
• Citic Industrial Bank (China)
• Fiberhome Telecommunications (China)
• Bank Lampung
• Bank Jasa Indonesia
• Bank Kalimantan Selatan
• Bank Nusanatara Parahyangan
• Bank Eka Bumi Artha
• Korea Bond Web
LG Chem Korea
• POSCO Group Korea
System Downtime is a serious issue
Sustaining high levels of system availability continues to be a key issue

and concern for many organizations. Gartner
Each messaging [Exchange] downtime hour in a 500-person organization

amounts to $8,600 in real productivity losses – costing more than
$400,000 annually. Alinean
93% of all companies that experience a major loss of data are out of
business within five years. Gartner
When asked about their priorities, many people, without thinking,

quickly respond that protecting data and maintaining uptime are
equally important.
Disaster-Resource.com
Business Impact Assessment

Understanding the cost of downtime
Recovery
Recovery Time
Time Objective
Objective (RTO)
(RTO)
Downtime
Downtime
Recovery
Recovery Point
Point Objective
Objective (RPO)
(RPO)
Data Loss
Data Loss
Revenue
Productivity Direct loss
Number of employees affected x Compensatory payments
hours down x burdened rate Lost future revenue
Manufacturing disruptions Billing losses
Investment losses
Damaged Reputation Financial Performance

Customers Revenue recognition
Suppliers Cash flow
Financial Markets Lost discounts
Banks Payment guarantees
Business Partners Miscellaneous Expenses Credit ratings
Temporary employees Stock price
Equipment rentals
Overtime costs
Travel costs
Legal costs
Fines
Gartner – Data Replication Architectures - 2006

Causes of Downtime
Client
<1% Planned
LAN/WAN Equip.
Downtime 30%
<1%
Environment 5%
People 15%
Software 40%
Hardware
10%
Source: IEEE Computer
High Availability Solutions

Annual Hours of
Category Availability Outage
Fault and Disaster
Tolerant > 99.999% (0-5 min.)
Solutions
Advanced Clusters >99.99% - 99.9% Minutes - 8.76
Basic Failover
99% 87.6
Clusters
RAID and Data

98% 175.2
Mirroring
Redundant
95% Days to weeks
Components
Levels of Availability
AL4:
VM FT Continuous
Availability
HA 100% component
and functional redun-
dancy; no transaction loss.
Transparent to users.
AL3: High Availability-Cluster

Automatic failover transfers user
session and workload to backup
components; multiple systems connected to
disks. User Interruption.
(Storage level HA)
AL2: High Availability-Cluster
User work transferred to backup components;
multiple system access to disks. User interruption.
AL1: Conventional with RAID

RAID and log-based/journal file system for identification and recovery of
incomplete in-flight transactions. All service stops.
AL0: Unprotected Servers

No redundant system components, no protection for data, application, or OS.
All service stops.
Source: Gartner
MS Cluster Pitfalls
Failover when
primary server fails
Two Causing downtime
application and lost tranactions
licenses and sessions in
needed memory
External Shared Disk

Poses Additional
Costs and Single
Point of Failure
No Disaster-recovery
Capability
MS Cluster Pitfalls
Two
application
licenses
needed
External Shared Disk

Poses Additional
Costs and Single
Point of Failure
No Disaster-recovery
Capability
There is NO ONE-SOLUTION that’s

suitable for EVERYONE
• Providence believes every situation and
requirement is unique – Windows/Linux/Unix
• What do you need primarily? –
• System Availability
• Data Availability
• Application Availability and Monitoring
• Performance Monitoring
• Data Backup and Archival
• Disaster Recovery
• Data and System Rollback
Windows Product Selection Matrix

Availability vs Cost vs Functionality

• What level of availability is needed
• How much downtime and data loss can be tolerated
vs cost of owning solution – We have every solution
to cater for different needs
• What is the total cost of ownership
• Additional Hardware Required
• Number of Application licenses Needed
• Number of CPUs to be licensed for Apps
• Do not pay for availability level and functions
that you do not need
Zero Downtime for Windows
Marathon everRun Servers

One Size Doesn’t Fit All

Flexible Solutions for Inflexible Applications
“Dialable” availability
• Configurations to meet varying availability
needs
• Choose the appropriate level for each
application
• A common approach across the dial
• Simple - A single application environment
• Completely automated
• Supports any Windows application
• Fault-tolerant I/O subsystem
• Protects data, network connectivity, & application
• Zero data loss
“Because different applications have different availability requirements”
Time for a Change

A Typical Cluster/Failover Configuration
Application Script failover policies Application

Configure heartbeat policies
Clustering/ Configure application to failover Clustering/
Failover Failover
Software Software
Test failover policies
Operating Test heartbeat policies Operating
System Test application to failover System
Complex deployment
High Maintenance
Suspect reliability
Excessive downtime
A Paradigm Shift
When good enough isn’t good enough
Forget clusters
Forget failover
A Unique Approach
Application
9Simple - operates like a Operating 9Supports any storage type

System
standalone server 9Online migrations to
9Out-of-the-box support for minimize planned downtime
ANY Windows application 9Single IP address and
9No configuration or scripting Hostname
9Zero data loss – RPO = 0 9Minimizes downtime
9Capable of meeting 0 RTO - Fault-tolerant I/O
Windows Server Windows Server
Device Virtualization
Building Redundancy
everRun Virtual
• Virtual Windows server Server
• Single IP address
• Single hostname
• Single MAC address
• Like physical devices are redirected Virtual
Virtual
• Disks NIC Disk
• Network Interfaces
• CD-ROM
• Tape Drives
• Paired to create a single virtual device
• Failed devices do not affect LAN
application availability
Marathon everRun FT Server

• Flagship continuous availability offering
• Software-only product
• Use standard off-the-shelf hardware
• Non-proprietary – not locked into single vendor hardware
• Choose best price/performance hardware
• Complete redundancy of devices and complete servers
• Ensures zero downtime through minor and major faults
• Unique innovation in lockstepping
• 12 US patents
• Ensures zero data loss in the event of a server failure
• Mainframe-class availability (99.999%+ uptime)
• Supports any Windows application
• No modifications or high-maintenance scripting
• No need cluster-aware versions that cost more
FT Fault Management
Marathon everRun FT Server Marathon everRun FT Server
Application Environment Application Environment
Application and OS
continue to operate
Only one through a failure.
application No failover or loss of
license needed transaction in memory,
transparent to users
Failure
Occurs
Both Servers Operational Failed

Operating Redundantly Server Server
Application & User Perspective

•Applications are installed in the virtual OS environment
•Appears as a standalone reference server
•Clients connect to one server - always
Marathon Video
& Demo
Marathon everRun FT Server TM
Architecture
Lockstep everRun FT Server Environment
FTv OS FTv OS
FTv FTv
Processor Processor
Main Memory
Main Memory
CoServer CoServer
Processor Processor
Storage PCI-X Gig-e PCI-X Storage

Gig-e
CoServer OS CoServer OS
Public Public
Ethernet Ethernet
CoServer 1 CoServer 2
Marathon everRun HA
The Next Generation Availability Technology
• Comprehensive very cost-effective high availability (90%+ FT
performance) for
• Applications with a short Recovery Time Objective (RTO)
• Non-cluster aware applications
• Applications needing higher and more robust availability
• Minimizes downtime due to faults
• Computes through most device failures
• Downtime only as a result of a complete server failure
• Scalability and Flexibility
• Highly scalable – 2x, 4x, 8x (physical) SMP
• No need for identical server pairs
• Utilize existing hardware
• Broad Platform Compatibility
• Intel & AMD multi-core CPU designs
• SAN / DASD storage configurations
everRun HA
How it Works
• Virtual Server environment runs on one server at a time
• Utilizes Ready server and devices for redundancy
• Storage is synchronously mirrored – RAID 1
• Zero data loss
• Planned migration synchronizes Memory & I/O
• Then migrates Virtual Server
• Application remains online and available – no
interruption
Virtual
Server
Redundant
CoServer 1 CoServer Links CoServer 2
Active Ready
LAN
Device Virtualization
Disk Mirroring – Logical View
Virtual Server
Application Environment
• Single write by the application

• Simultaneous writes to each physical disk
Virtual Disk
Marathon everRun HA Server TM
Architecture - 2x, 4x, 8x (physical) SMP

everRun HA Server Environment
- Up to 32GB memory
HAv OS - No need for identical
server
HAv HAv - mult/single-core CPUs
Processor Processor - SAN / DASD storages
HAv HAv
Processor Processor
HAv HAv
Main Memory
Main Memory
Processor Processor
No Failover CoServer CoServer

Processor Processor
Storage Gig-e
PCI-X PCI-X Storage
No Failover
CoServer OS Gig-e CoServer OS
Public Public
Ethernet Ethernet
Online Migration
everRun HA Server Reduces Scheduled Downtime
Application Operations Never Stop

Clients Never Disconnect
App. App.
Application Application
running in Online running in Standby
Active CoServer migration CoServer
Marathon everRun HA Server TM
Architecture
everRun HA Server Environment
FTv OS Failover FTv OS
FTv FTv
Processor Processor
Main Memory
Main Memory
CoServer CoServer
Processor Processor
Storage PCI-X Gig-e PCI-X Storage
CoServer OS CoServer OS
Public Public
Ethernet Ethernet
everRun Products
Virtualization & Availability

Rapidly becoming mainstream
everRun VM is the
convergence of virtualization &
• Explosive growth in acceptance availability
• Only 1 - 2% of the world’s servers are presently virtualized
• People recognized the problems in providing high
availability to virtual machines (VM’s)
• Virtualization has become widely accepted as a solution
to many problems in addition to server consolidation
• Marathon is uniquely positioned to

offer FT-class availability for virtual
environments
• Integrating virtualization and availability
• Family of simple, turnkey solutions
• Simple, Automated processes
• Marathon offers the Citrix Xenserver

hypervisor to run with its new everRun
VM software.
• Citrix is an established and tested leader in info
technology
• Hypervisor - a program that allows several operating
systems, such as Windows and Linux, to share a single
hardware processor.”
everRun v-Available Technologies

• everRun will deliver FT-class
availability for VM’s FT
• Protect multiple VM’s on 2 or more

servers HA
• Dial-in availability level for each
Virtual Machines
A Complete Range of v-Available Solutions
Virtual Machine HA
everRun for Virtual Machines
• Set appropriate levels for each

application HA
• Simple, automated solution

• No failover configuration, setup, or
management
• Completely integrated with
hypervisor
• Cost effective availability
• Protect multiple applications
• Multi-host support everRun unites multiple XenEnterprise Servers
everRun for Virtual Machines

Server Pools
Protected VM’s
Unprotected VM By Marathon
e.g Linux
• No 1:1 server limitations VM4 VM4

• Manage a pool of everRun servers
• Many-to-1 configurations
VM2 VM3
• Geographic separation of each VM3
physical server
• Centrally manage all systems
VM1 VM1
A B C
* Available on next release of everRun VM
XenServer Enterprise XenServer Enterprise XenServer Enterprise

everRun Architecture
VM VM
VM VM
VM VM
everRun everRun
XenEnterprise XenEnterprise
x86-Based Server x86-Based Server
• Individual virtual machines protected across two physical servers

• Removes need to setup, install, configure, and manage the secondary / standby virtual machine
• Create as many VM’s as practical
• Add everRun protection as needed
• Open architecture to allow future support for other hypervisors
everRun: Preventing Failures
CRM1
XCH1 XCH1 DNS1
SQL1 everRun everRun AD2

XenServer Availability Link XenServer
x86-Based Server x86-Based Server
Host1 Host2
Application Network
everRun Availability Center

Status and Configuration Views
First-Ever Fault Tolerant Class Solution

for Virtual Environments
HA Technology Compared
VMware Availability drawbacks
• No visibility into what’s actually happening “inside the VM”
• HA protects only if physical host or OS fails
• Requires shared storage (single point of failure, costly, not useful for
DR)
• VMware Virtual Center and License Server are single points of failure
• Long recovery times for Virtual Center if it fails
How we are different

• Advanced monitoring within VM – hardware, network, software,
performance
• Full redundancy, so that faults themselves aren’t mirrored
• Component failures are masked – ZERO DOWNTIME
• No reliance on SAN technology
• Off-site Disaster Recovery
• No reliance on Virtual Center and License Server
• Member server will be immediately promoted to master server
44
Success Story –
Singapore Changi Prison
• Most sophisticated,hi-tech prison in Asia, 2 systems installed
with Marathon
• Application : Building and Security Control, SQLServer
• Controlling all doors and security cameras in the prison
• Why They Chose Marathon : The security system needs the
application and database server to be up at all times, with
zero downtime. Fail-over would cause downtime to the
entire system, and introduce high security risks. Also,
Marathon was easy to implement, whereas a cluster would
be complex because the application is not cluster-aware
• Partner : Tyco Building Security
Success Story –
Singapore Armed Forces
• Systems – Classfied
• Application – classified. Custom-built applications.

• Why They Chose Marathon :
Mission critical applications require zero downtime.
Many are custom applications. Overall cost is lower
than competitive products. Better I/O
performance.
• Partner : ST Electronics (Info-Software Systems)

Success Story –
Singapore Airport Terminal Services
• 7 systems installed with Marathon. Customer for more than 6
years
• Application : Cargo Management, SQLServer
• An entire suite of applications to control and manage cargo
at Singapore Changi airport
• Why They Chose Marathon : The cargo handling system needs
the application and database server to be up at all times, with
zero down time. Fail-over will cause downtime of the entire
system, and has high security risks. Also, Marathon was not
complex to implement, unlike clusters, as their application is
not cluster-aware
• Partners : Hewlett Packard
Success Story –
Changi Airport Singapore
• 12 systems Installed
• Application : Intelligent Building Management System
• Controlling all doors, security, air vents etc in the airport
terminals
• Why They Chose Marathon : The IBMS system needs the
application and database servers to be up at all times, with
zero downtime. Fail-over would cause downtime to the entire
system, and introduce high security risks. Also, Marathon was
easy to implement, whereas a cluster would be complex
because the application is not cluster-aware
• Partner : IBMS Application Vendor, Tridium

Success Story - Invensys

• Invensys is a global automation, controls and process solutions
Group. Operating in more than 60 countries worldwide,
Invensys meets the needs of the process and batch industries.
• Application : Invensys Triconex System
• Why They Chose Marathon : The Triconex is a security and
crticical controls system which needs the application and
database server to be up at all times, with zero down time.
Fail-over may cause catastrophic disasters. The Triconex
applcation is not cluster-aware and it’s much easier to deploy
in Marathon than on Clusters.
Success Story - GK Goh Holdings

• Founded 1979, a listed Financial (Stock brokering, Investments,
Financial Services etc.) company in Singapore.
• Application : Stock trading application, SQLServer
• Why They Chose Marathon : The trading system needs the
application and database server to be up at all times, with zero
down time. Fail-over will cause downtime of the entire system,
and loss of data and transactions which can cause millions in
losses. Also, Marathon was not complex to implement, unlike
clusters.
Success Story – Kian Ho Bearings

• Founded 1956, a listed bearings manufacturing company
based in Singapore. Offices in Singapore, Malaysia, China
and Taiwan with global customers in many markets.
• Application : Navision Enterprise ERP, SQLServer
• Why They Chose Marathon : The ERP server is critical to the
company’s operation and has to be up at all times, with
system, and loss of data and transactions which can cause
millions in losses and interruption to their operations. Also,
Marathon was not complex to implement, unlike clusters.
Success Story –
Telechoice Inernational Limited
• TeleChoice International Limited ("TeleChoice") is a leading
regional provider of mobile telecommunications equipment
and solutions. TeleChoice is a subsidiary of Singapore
Technologies Telemedia Pte Ltd, a leading information-
communications company with operations in Asia-Pacific,
the Americas and Europe.
• Application : MS Exchange Server
• Why They Chose Marathon : The ERP server is critical to the
company’s operation and has to be up at all times, with
system, and loss of data and transactions which can cause
millions in losses and interruption to their operations. Also,
Marathon was not complex to implement, unlike clusters.
Success Story –
Malaysia MSC Management Services
• MSC Management Services Sdn Bhd (MSCMS) is a wholly
owned subsidiary of Multimedia Development Corporation
Sdn Bhd (MDC). MDC was set-up in June 1996 to spearhead
and oversee the development and implementation of the
Multimedia Super Corridor (MSC). .
• Application : MS Exchange Server
• Why They Chose Marathon : The Exchange server is
extremely critical to the company’s operation and has to be
up at all times, with zero down time. Fail-over will cause
downtime of the entire system, and loss of data and
transactions which can cause interruption to their
operations. Also, Marathon was not complex to implement,
unlike clusters.
Success Story –
Texas Instruments Malaysia
• Texas Instruments Incorporated is the world leader in digital
signal processing and analog technologies, the
semiconductor engines of the Internet age.
• Application : Custom production floor application
• Why They Chose Marathon : The application is extremely
critical to the company’s operation and has to be up at all
times, with zero down time. Fail-over will cause downtime
of the entire system, and loss of data and transactions
which can cause interruption to their operations. Also, the
application is not cluster-aware and would not have been
able to run on clusters. Making Marathon the obvious choice.
Success Story –
Architectural Services Department,
Hong Kong S.A.R
• Application :Call-centre, SQLServer
• A complete suite of call-centre
applications for call handing
• Why They Chose Marathon : The call-
centre system needs the application and
database server to be up at all times,
with no down time. Fail-over will cause
downtime to the entire system and
endangers public safety. Also, Marathon
is not complex to implement, unlike a
cluster, as their application is not
cluster-aware
• Partners : Call-center vendor - ITApps
Success Story - Fiberhome

Telecommunications (China)
• Application : Telco Fib ire Switch Management
• Develops and sells Telco fiber switches and
management. Uses Marathon for their switch
management suite
• Why They Chose Marathon : Switch management solution
needs the system to be up at all times with no down time.
Fail-over will cause downtime to whole system. Also not
complex to implement unlike cluster as their application
is not cluster-aware
• Direct Customer
Success Stories –
Banks in Indonesia
• Bank Lampung
• Bank Kalimantan Selatan
• Bank Nusanatara Parahyangan
• Bank Eka Bumi Artha
• Bank Jasa
• Application : Customised Banking Application, SQLServer

• Why They Chose Marathon : They needed zero down time for
their connection to ATM systems. Compared Marathon to
proprietary fault-tolerant systems and found Marathon
performance far better
• Partners : Banking Application vendor
• Hewlett Packard
Success Story – POSCO Group Korea

• POSCO is the fourth largest steel producer in the world based
in Pohang, South Korea. One of the biggest conglomerate
companies in South Korea.
• Application : Video Conferencing System
• Why They Chose Marathon : Being a global company, the

Video Conferencing system is being used throughout the
organisation extensively and need to be up at all times,
with zero downtime. Marathon was easy to implement,
whereas a cluster would be complex because the
application is not cluster-aware
Success Story - LG Chem Korea

• LG Chem, considering both size and performance, is the
leading chemical company in Korea. It is the mother company
of LG Group
• Application : Intelligent Building Management System

• Controlling all doors, security etc.
• Why They Chose Marathon : The IBMS system needs the

application and database servers to be up at all times,
with zero downtime. Fail-over would cause downtime to
the entire system, and introduce high security risks. Also,
Marathon was easy to implement, whereas a cluster would
be complex because the application is not cluster-aware
Success Story –
Korea BondWeb
• The first Internet-based information platform in the Korean fixed-

income market. KoreaBondWeb.com provides real-time spot price
quotes as well as market news, research, and statistical data to
the users.
• Application : On-line Trading, SQL Database
• Online securities trading system running 24 x 7
• Why They Chose Marathon : Online trading operates 24 x 7 and
needs the system to be up at all times, with zerodown time. Fail-
over will cause downtime to the whole system.
Success Story – icube Korea

• A leading technology company in digital multimedia
entertainment and in various solutions for broadcasters
• Application : Digital Broadcast System
• Why They Chose Marathon : The Digital broadcast system

is their core system that needs the application and
database servers to be up at all times, with zero
downtime. Fail-over would cause downtime to the entire
system, and loss of revenue. Marathon was easy to
implement, whereas a cluster would be complex because
the application is not cluster-aware
HA and DR for Windows
Neverfail Cluster and DR Solution

About Neverfail
Neverfail – A global software company
providing affordable data protection,
high application availability and
disaster recovery software solutions
for the Windows® technology
platform.
• 14 Years of DR Consulting Experience
• Development has roots in Tandem
• 2000+ customers, multiple markets, Enterprise and SME
63
The High Availability

Marketplace
Continuous Availability
Complete Environmental monitoring and
protection
Clustering
Active/Passive, Active/Active, Multi-node
Replication-Failover
Asynchronous, CDP, Manual, Automatic
Back Up
File, Block, Full, Incremental, Onsite, Offsite

Marketplace
Availability Complete Environmental monitoring and
Centric protection
Clustering
Recovery Replication-Failover
Centric
Back Up

Marketplace
Availability Business Process
Complete Environmental monitoring and
protection Focused
Centric
Clustering Application
Active/Passive, Active/Active, Multi-node Focused
Recovery Replication-Failover
Asynchronous, CDP, Manual, Automatic Data
Centric
Focused
Back Up
More than just “Recovery Time”

Total
Cost
Acquisition,
Maintenance,
On-going Labor
Recovery Scope of
Profile Protection
Business
Risk Components covered,
Transaction / Data Loss,
Number of “gaps”
Outage Time
Operational
Profile
Administrative overhead,
Manual error exposure,
Human dependency

So what does Neverfail Offer?
Continuous Availability Business Process

Complete Environmental monitoring and protection
Focused
Availability
Centric Clustering Application
Focused
Recovery Data
Back Up Focused
Centric
File, Block, Full, Incremental, On-site, Off site

Availability Focused
Centric
Data
Recovery Focused
Centric
Best of Breed for Availability of Data and Applications



Centric
Data
Recovery Focused
Centric


Centric
Seamless Upgrade
Data
Recovery Focused
Centric

How Neverfail Is Different - Reliability

Neverfail Typical Approaches to
• Diagnoses the system, Availability
tries to prevent server
failure from happening • Do not try to prevent
• Identifies possible problems server failure
• Takes automatic, pre- • -failover only when server
emptive corrective action completely goes down
to prevent failures
• Applies Best Practice • Try to protect data and
methodologies to establish applications in case a
and maintain a sound failure occurs
server environment
How Neverfail Is Different - Resilience

Neverfail provides fully Typical Approaches to
automated, complete data and Availability
site protection against failure in:
* OS * Hardware Application &
* Application * Network Performance • Shared architecture =
Monitoring single-point of failure
• Prevents data loss • Very expensive
• Prevents application failure • No site protection
• Diagnoses performance Fail/Switchover • Highly complex
problems and sends alerts
• Protects only data,
• Prevents hardware loss
sometimes hardware
• Prevents data loss • Very long recovery
Replication • Does not prevent server
• Prevents hardware loss
loss
Backup • Data is can be outdated
• Prevents data loss Snap-shot and • Very long recovery
Restoration • Protects only data
Continuous Availability Suite

Enabling Business 24x7
Predict whether applications will be reliable
• Health Checks
• Best Practice Evaluation
• Failure Avoidance
Protect Data and Application Availability
• Redundancy
• Monitoring, Automation
• End-to-end Ecosystem
Deliver Performance File Server
• Keep users connected
IIS
• Affordable and Accessible
• No business downtime
Continuous, uninterrupted user access to all critical applications and
information without interruption from any threat, at an affordable cost
with accessible technology
Neverfail Replicator
Protecting semi-critical applications
• Out of the Box Data Availability:
• Data replication
• Server monitoring and failover
• Manual switchover/switchback
• Disaster protection
• Seamless switchback back to primary
• Identity takeover
• To achieve Application Availability, customer provides:
• Network, application and performance monitoring
• Manually identifying, defining and maintaining replicated data sets
• Maintaining fully cloned server (identify and track applications and
configuration settings)
• Defining and maintaining failover scripts
• Dealing with data corruption
Neverfail + Virtualization
Primary benefits of VMware Availability drawbacks
virtualization • No visibility into what’s actually
• Server consolidation happening “inside the VM”
• Streamlined software testing • Faults that occur within the VM will
and development be evident on any/every host
• BUT… Application Downtime • HA protects if physical host or OS fails
during migration • Requires shared storage (single point
• All of your eggs are now in one of failure, costly, not useful for DR)
basket! • VMware Virtual Center and License
Server are single points of failure
How Neverfail protects and

VMware Availability capabilities
• Distributed resource complements VMware
optimization (VMware VMotion) • Advanced monitoring within VM –
• Host system monitoring and hardware, network, software,
LAN failover (VMware HA) performance
• Relies on VMware Virtual • Full redundancy, so that faults
Center and License server themselves aren’t mirrored
• No reliance on SAN technology
• Off-site Disaster Recovery
• Protects Virtual Center and License
Server
78
Virtualisation Support
•One-to-Many, Many-to-One Setup •True High Availability with Application
•No Single Point of Failure (no need for SAN) And System Resource Monitoring
Physical-to-Virtual Virtual-to-Virtual
Neverfail Architecture
Neverfail Application Modules
• Automatically identify and fully support

designated applications – out of the box
• Monitor all key application services
• Monitor all key application performance
attributes
• Provide pre-emptive failover avoidance
• Seamless switchover, failover and switch-
back of application workload
• Support and protect additional
applications such as Anti-virus
HIGH AVAILABILITY IS MORE THAN JUST FAILOVER SOFTWARE !

Neverfail Data Rollback Module

•Recover from system crashes, data
corruptions, virus infections etc.
• Create shadow copies (snapshots) on
both active and secondary servers up to
512 copies and minimum 15 mins intervals
• Captures and roll back system states,
registry settings and application data
•Ensure data consistency and eliminates
discrepancy with registry settings
•Only differentials are captured, shadows
are done with minimal impact to
performance and running of the system –
can be done mostly on passive server
Neverfail SCOPE
Server Check, Optimization, and Performance Evaluation
• Automatically collects configuration

and environmental information
• Unobtrusively collects detailed
performance information
• Validates configuration information and
makes change recommendations
• Analyzes Server workload characteristics
• Analyzes Bandwidth usage
• Allows network “what if” modeling
Recognised Awards
Neverfail is the winner in the ”Exchange Backup/Disaster
Recovery,” as well as in the “Replication/Data Availability
Solution” category of the 2005 Windows IT Pro Readers’ Choice
Awards.
“The Windows IT Pro Readers’ Choice Awards are highly coveted
in the IT industry because our readers, who are the buyers and
users of these products, are the ones who choose the winners,”
said Paulsen. “These awards are the ultimate acclamation an IT
company can earn from its peers in the IT community.”
Neverfail Wins "2004 Products of the Year“ Award from

Searchwin2000.com
Neverfail for Exchange earned the notice of the judges for performance,
features, an easy-to-use interface and seamless deployment and
integration with Microsoft's Windows and Exchange Server.
The ultimate Combination

Marathon-Neverfail FT/HA + DR
Benefits Disaster-Recovery
Zero-downtime Data Redundancy
No loss of System/Data Roll-back
everRun FT sessions/transactions/data
everRun HA Automatic Problem
Rectification by
monitoring -
Application Services
Application+OS resources
System Resources
Network Connectivity WAN
Low Bandwidth
Server Health
LAN
Success Story – Kanaly Trust Company

Kanaly’s client communication is increasingly dependent on email, resulting in the
growing demand for rapid response and constant availability to connect associates
and clients. At Kanaly, regular email communication with clients is of critical
importance. To ensure email resilience, site recovery and protection, and effective
disaster recovery response, Kanaly has implemented a high availability software
solution from the Neverfail Group.
>100 user on MS Exchange Server 2000

Success Story: White & Case LLP - A Global Law Firm
Founded in New York in 1901, White & Case has lawyers in the United States,
Latin America, Europe, the Middle East, Africa and Asia. White & Case has
more than a quarter-century of experience advising clients doing business
throughout the vast and continually evolving continent of Asia.
Regional Office in Singapore manages offices in Tokyo, Bangkok, Shanghai,
Beijing, Hong Kong. The company relies heavily on Exchange servers, SQL
servers as well as Blackberry servers to operate. Disaster-recovery is needed
and cross-boundary regional failover capability is crucial for business
continuity.
Employs multiple pairs of servers running Neverfail for Exchange, SQL and
Blackberry over all regional offices doing remote data replication and failover
delivering disaster-recovery capability.
Success Story – Inova Venture
Founded in Singapore. Provides innovative

telecommunication platforms and solutions to telcos in
various markets since 1999.
Uses Neverfail to protect the SQL servers supporting the

mission-critical telecommunication applications.
National Semiconductor
National Semiconductor, the industry's premier analog

company, creates high performance analog devices and
subsystems.
Uses Neverfail for their many Exchange, SQL Database
and File Servers.
Uptime is critical both on the business side as well as
manufacturing systems that demands no interruption to the
system as well as high performance.
Brunei Ministry of Trade

and Primary Resources
The Ministry of Industry and Primary Resources (MIPR) was formed in

1989 with the responsibility of promoting and facilitating industrial
development in Brunei Darussalam.
Application: Exchange Server.
Uptime is critical in the government services in Brunei as they strive to
improve in service levels and IT efficiency.
Bank Islam Brunei Darussalam
Bank Islam Brunei Darussalam Berhad has 14 BIBD branches located at

strategic locations in all the four districts; 11 branches located in the
Brunei Muara District, 1 Branch in the Tutong District, 2 located in the
Kuala Belait District and 1 located in the Temburong District.
Application: SQL Database Server. (14 licenses, one for each branch)
Uptime is critical as the database is being used for for their branch
office banking applications
Bank Negara Malaysia

• Bank Negara Malaysia is the central bank for Malaysia. It was
established on 26 January 1959, under the Central Bank of Malaya
Ordinance, 1958,
• Bank Negara Malaysia, as the Central Bank, is committed to excellence

in promoting monetary and financial system stability and fostering a
sound and progressive financial sector, to achieve sustained economic
growth for the benefit of the nation.
• Application: Blackberry Server.
• Banking management staff are dependent on blackberry for their

business applications. It is required to be continually available at all
times
Affin Bank Berhad
• Affin Bank Berhad (AFFINBANK) is a wholly-owned subsidiary of

Affin Holdings Berhad which is listed on Bursa Malaysia.
• The Bank serves both retail and corporate customers. The business
units of the Bank comprise Enterprise Banking, Consumer Banking,
Debt and Capital Markets and Hire Purchase. Consumer Banking
provides credit cards, personal loans, mortgages and deposit
taking services to individuals. Enterprise Banking offers
corporations, institutional clients and SMEs services in corporate
banking, contract financing and trade finance. Enterprise Banking
serves as an important feeder to the other business units by way
of contacts and opportunities.
Radicare, Malaysia
Radicare is a one-stop source for healthcare support services in the
areas of clinical waste management, linen and laundry, cleansing,
biomedical engineering maintenance and facility engineering
maintenance.
Application: MS SQL Server, Apache Tomcat.
Operates web-based application for their operations that demands
very high uptime. Requires a very cost effective and reliable solution
that works with their application. Requires remote site disaster-
recovery capability over low bandwidth.
Only Neverfail was able to provide both application-level, performance
monitoring and disaster-recovery in one solution.
Berjaya Group, Malaysia

Berjaya Corporation is a major Malaysian conglomerate with an
annual revenue in excess of RM2.73 billion.
Application: MS Exchange.
Exchange server is critical to their operations. The environment
demands no downtime and a system that is extremely reliable, high
performance and scalable.
Only Neverfail was able to provide both application-level, performance

monitoring and no single point of failure through replication in one
solution.
HOW THE DIFFERENT TECHNOLOGIES IMPACT COSTS

MS Clusters Marathon everRun FT Svr Marathon everRun HA Svr Neverfail
Storage Needs external data and Writes to two redundant Writes to two redundant Writes to two redundant
quorum drives servers servers servers
1. External storage costs simultaneously, providing - simultaneously, providing - simultaneously, providing -
more 1. Lower storage cost 1. Lower storage cost 1. Lower storage cost
2. Shared storage is a single 2. No downtime if one 2. No downtime if one 2. No downtime if one
point of failure Storage fails Storage fails Storage fails
OS Requires MS Enterprise Requires 3 Standard Server Requires 3 Standard Server Requires just 2 Standard
Licenses Edition OS on each of the OS licenses - one for each OS licenses - one for each Server OS licenses - one for
two servers. These are server, and one for the server, and one for the each server
more expensive virtual server they share virtual server they share
that provides the fault- that provides the fault-
tolerance. tolerance.
Applica- Two complete sets of Typically One application Typically One application Two application licenses but
tion licenses – license only, Because there license only, Because there no need for enterprise edition
licensing servers and are more is only one instance of the is only one instance of the
expensive as they need to app installed and running. app installed and running.
be cluster-aware No need for enterprise No need for enterprise
e.g 2 x Enterprise Exchange edition edition
Apps Application - 2 CPU license Application – Typically 2 Application – Typically Neverfail – 2 CPU license
License if CPU license Single CPU License
by CPU
Maint- Complex Setup Easy Setup Easy Setup Easy Setup

enance Requires extensive Maintenance-free Maintenance-free Low Maintenance
maintenance
and testing
Storage Management and

Virtualisation
Total Enterprise Virtualization

“DataCore the Flexible Storage Foundation for Total Enterprise Virtualization”
Virtual Desktop
Citrix XenDesktop, VMware,
Provision Networks
Virtual Servers
VMware, Citrix XenServer, Virtual Iron,
Oracle VM, SUN VM, Microsoft VM
Virtual Storage
DataCore
Total Enterprise Virtualization – The combination of proven virtualization solutions into

comprehensive, enterprise-wide, virtual infrastructures, comprising desktops, servers and
storage. Driving the next phase of infrastructure virtualization!
DataCore Solves Infrastructure Challenges
; Capacity on Demand
; Disaster Recovery/Replication
; Business Continuity/High Availability
; Storage Resource Management
; Performance
; Cost
; Flexibility
; Power Consumption
Extending the paradigm of virtualization from the compute layer to the storage
layer. Universal Storage Services across all platforms and vendors.
Getting Started
１ Start
Start with
with aa standard
standard ２
off
off the
the shelf
shelf Add
Add aa Windows
Windows O/S
O/S
server.
server.
Hint:
Hint: ItIt can
can even
even be
be aa VM!
VM!
４ Configure
Configure channels
channels Install
Install SANmelody
SANmelody
(( FC,
FC, iSCSI,
iSCSI, or
or software
software
even
even both)
both)
６ Attach
Attach storage
storage (FC,
(FC, SAS,
SAS, ５ SANmelody
SANmelody will
will utilise
utilise up
up to
to
SCSI,
SCSI, SATA,
SATA, IDEIDE –– ifif 80%
80% of
of the
the server’s
server’s
Windows’
Windows’ DiskDisk Manager
Manager memory
memory as as high
high
can
can see
see it,
it, DataCore
DataCore can can performance
performance storage
storage cache.
cache.
Virtualize
Virtualize it!
it!
100
DataCore Software Product Suite

SANsymphony-equipped
SANsymphony ™ Storage Domain Servers
Provides a common set of services
across heterogeneous storage arrays
SANmelody ™
Traditional storage array alternative
Traveller ™
Adds Continuous Data Protection &
Recovery
SANmaestro ™
Storage Resource Management &
Analysis Suite
UpTempo ™
Disk I/O accelerator for Windows
SANmelody-equipped
Disk Servers
Thin Provisioning - Hands Free Capacity

ESX3 / XenServer Cluster (DRS/HA)
Just-in-time Thin Provisioning takes the

guesswork out of disk allocation.
2TB 2TB 2TB 2TB

Thin Provisioning presents large virtual
VMFS-3 LUNs
volumes to applications however, only
allocates disk blocks dynamically as the
DataCore Virtualization Layer
Network Managed Volume / Virtual application consumes them.
Capacity
1.5TB Pool The software notifies you as the physical

500GB 500GB 500GB space gets depleted so that you may add more
drives early enough to meet future demands.
Increase storage utilization and storage

management productivity.
Snapshots & Fast Disk-to-Disk

Backups
Point-in-time snapshots are generated
Application Backup
using copy-on-write technology for
Server Server selected virtual volumes.
They can be mounted directly by a

backup-server or another system
without occupying the application
Low-end ⑤ Map Volume machine.
Storage
•Complete Images (CI)
•Image Updates (IU)
•Source Updates (SU)

② CI
•Command Line Interface (CLI)
④ IU + CI
Frequent snapshots provide a

① Snapshot （1 ） convenient means to restore disks to
Hi-end ③ Snapshot （2 ） known-good images, such as database
Storage checkpoints.
Business Continuity (Data HA) –

Synchronous Mirroring
App Server Synchronously mirrors writes between a
pair of SANmelody disk servers using
iSCSI or Fibre Channel connections.
Disk blocks written by the application to

Fail Over a primary volume on one disk server are
automatically mirrored in real time to the
companion disk server.
Fail Over
In the event of a failure, the companion
server takes over with the mirrored
volumes.
Both disk servers may actively process

I/Os with one handling primary paths for
some of the volumes and secondary
Mirroring paths for others.
Business Continuity (Data HA) –

Virtual Servers
VMware ESX/XenServer
“Motion”
No single point of failure
Faster I/O response through

Fail Over Caching
Fail Over Transparent to ESX and App

servers
RAID mirroring
Fibre Channel or iSCSI
Mirroring
Asynchronous IP Mirroring(AIM)
The Asynchronous IP Mirroring (AIM)

option replicates selected volumes
between a pair of disk servers using
③ Mapping
native IP connections over long
distances.
AIM is often combined with snapshots

and other contingency plans at the
remote site to rapidly restore
operations should the primary site
② Snapshot suffer a catastrophe or a planned
outage.
① Asynchronous IP Mirroring
DataCore: Value, Cost Savings and R.O.I.

2X Performance
Plus serve more users
Eliminate with existing resources
downtime attributed
10X More To storage
Double managed capacity
per administrator
disk utilization
40 80%+
4
3
2 Unmatched Performance
1 Business Scope of Connectivity
Continuance Ethernet and or FC
Centralization, Disk-to-Disk Backups
Optimal Resource Consolidation Disaster Recovery
Utilization, &
Network Pooling & Automation
Auto-provisioning
Flexible Virtual Storage

SharePoint Replication & Tools

Enhanced SharePoint Modules
Current
Replicator Bulk
Replicator Audit Cut & Paste ShareLink LiveMail
1.1 Loader
SharePoint
Enhanced SharePoint modules enables a seamless experience for
employees, customers and partners.
Replicator
• Publish to remote sites, one direction or bi-directional
• Granularity at the list level
• Check-in/out, user permissions, meta-data
• Aggregate lists from a number of sites to one master site
MS SharePoint Replicator - Syntergy

• Publish to remote sites, one direction or bi-directional
• Granularity at the list level
• Check-in/out, user permissions, meta-data
• Aggregate lists from a number of sites to one master site
One-to-one, Many-to-Many Replication
LAN / WAN
Integrated Into Site Administration

List Level Granularity

Advanced Features
Define Server Topology

Site Definition
Monitoring Tools
Business Need Addressed
• Multiple SharePoint Implementations

• International – need for defined replication, not all data can leave
country
• Intranet->Extranet – Partner site, Outsourcing site, selective
content securely replicated
• Mobile Divisions
• Ships
• Platforms
• Construction Sites
• Slow links between servers
• Lotus Notes matching functionality – email address for any list
Current
Bulk
Loader
SharePoint
Livemail
• Offline document management
• Email from SharePoint a set of documents, reply to message and
return documents back to document library
• Select documents to be mailed and flag as checked out
or linked
• Email enable a discussion
• Participate in SharePoint discussion via email
• Reply to a thread and response is added to SharePoint
• Alerts send body of discussion
• Listserver functionality – fetch items via email
Send Documents and Links

Livemail Alerts
Reply to Alert
Added to Discussion List

Email Enable Lists

Rules Engine
List Server
Business Needs Addressed

• Collaboration with non-SharePoint users
• Lotus Notes matching functionality – email address for
any list
• Capture a copy of business process email
• E.g resumes@syntergy.com
• Improve adoption with access via email
• Alerts contain content
• Alerts can be replied to
• Email links and documents/checkout, list items
Current
Bulk
Loader
SharePoint
Audit
• Audit document and folder events
• Track activity per document, user, date or event type
• Administrator tool for searching audit records
• Audit History on a document
• Audit History on list items
• Audit History on site creation and permission changes
• Export Audit records to Excel
• SQL Database for extended reporting
Audit
Site Level Reporting

Query Interface
Export to Excel

• Compliance Requirements
• Financial Services
• HR
• Public Sector
• HIPPA
• Business Intelligence
• Access to key information for reporting
• Site Activity
• Top Ten, Author/Documents Viewed
• Trends
• Corporate Curiosity

Current
Bulk
Loader
SharePoint
Cut/Copy/Paste
• SharePoint provides no
interface for moving a
document or folder from the
web interface
• Network folder copying does
not preserve version history!
• Syntergy Cut and Paste
module provides support for
copy/cut a folder or
document and paste to a
destination
• Copy entire version history
• Copy all metadata
• Copy shortcut

Current
Bulk
Loader
SharePoint
Bulk Loader
• Rapid migration of data into SharePoint
• Support for all meta data including owner and creation date
• Unattended service mode monitor’s drop-off directories
• Supports:
• Documents and metadata
• Folder creation
• Document Library creation
• Assignment of permissions to document libraries
• Tasks and Discussions
• Picture Libraries
• WSS and Portal Sites
• Migration of content and assign metadata

• Scheduled Loading
• High volume
• Administrator tool

Current
Bulk
Loader
SharePoint
ShareLink for SharePoint
• Features include:
• Inventory Livelink (Livelink module), identify trouble areas in Livelink
• Extract Livelink Data (Livelink module), select areas to export
• LL2SP Tool - Stage, Analyze and Map Livelink Data to SharePoint
• Auto generation of configuration file for SharePoint loading
• Custom webpart integration of Livelink Objects such as workflow tasks.
• Integrated search support
• Consulting and Training for migration services
• Bulk Load Livelink documents/folders/tasks/discussions into SharePoint
• Search interface into Livelink
Customers
Thank You
For More Information Contact:
Providence Solutions Pte Ltd
Malaysia: Hong Kong:
B-3A-17 Block B, Merchant Singapore Headquarters:
Shell Tower, Suite 2912
Square, No. 1 Jalan Tropicana 10 Ubi Crescent #05-100,
Times Square, 1
Selatan 1, PJU 3, Petaling Ubi Techpark Lobby E
Matheson Street
Jaya, Selangor 47410, Singapore 408564
Causeway Bay
Malaysia. Tel: 65-64826302
Hong Kong
Tel +60 3-78830793 Tel: +852.81990039
www.providencesolutions.net
info@providencesolutions.net

Providence Solutions Master Overview 20081204

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Non-Stop

Simple, Affordable, Reliable Enterprise IT Solutions

Provider of integrated solutions

Provider of integrated solutions

Provider of integrated solutions

Provider of integrated solutions

Distributors of 3 Main Product Groups

Providence Reference Customers

System Downtime is a serious issue

Sustaining high levels of system availability continues to be a key issue

Each messaging [Exchange] downtime hour in a 500-person organization

When asked about their priorities, many people, without thinking,

Business Impact Assessment

Damaged Reputation Financial Performance

Gartner – Data Replication Architectures - 2006

High Availability Solutions

Advanced Clusters >99.99% - 99.9% Minutes - 8.76

RAID and Data

AL3: High Availability-Cluster

AL1: Conventional with RAID

AL0: Unprotected Servers

External Shared Disk

External Shared Disk

There is NO ONE-SOLUTION that’s

Windows Product Selection Matrix

Availability vs Cost vs Functionality

Zero Downtime for Windows

Marathon everRun Servers

One Size Doesn’t Fit All

Time for a Change

Application Script failover policies Application

9Simple - operates like a Operating 9Supports any storage type

Marathon everRun FT Server

Both Servers Operational Failed

Application & User Perspective

Marathon everRun FT Server TM

Storage PCI-X Gig-e PCI-X Storage

• Single write by the application

Marathon everRun HA Server TM

Architecture - 2x, 4x, 8x (physical) SMP

No Failover CoServer CoServer

Application Operations Never Stop

Marathon everRun HA Server TM

FTv OS Failover FTv OS

Storage PCI-X Gig-e PCI-X Storage

Virtualization & Availability

• Marathon is uniquely positioned to

• Marathon offers the Citrix Xenserver

everRun v-Available Technologies

• Protect multiple VM’s on 2 or more

• Dial-in availability level for each

• Set appropriate levels for each

• Simple, automated solution

everRun for Virtual Machines

• No 1:1 server limitations VM4 VM4

XenServer Enterprise XenServer Enterprise XenServer Enterprise

• Individual virtual machines protected across two physical servers

everRun: Preventing Failures

XCH1 XCH1 DNS1

SQL1 everRun everRun AD2

everRun Availability Center

First-Ever Fault Tolerant Class Solution

How we are different