Infosys BPM-EAI Service Offerings

Business Integration has become a critical enterprise IT domains that is capable of providing agile and scalable
backbone to an enterprises information system. Enterprises need an integration framework that can adopt the
environmental and business changes and simultaneously achieve their business objectives. Hence, business
integration should not only focus on integrating internal enterprise assets like business functions, people,
infrastructure etc, but also encompass the extended enterprise environment that includes the B2B eco-system.
Infosys BPM-EAI practice has successfully provided Technology Consulting, Application Integration services and
Business Process Management services to worlds leading corporations. Our service offerings are equipped with
new-generation solutions, frameworks and methodology. These offerings are powered by industry best-practices
and extensive knowledge repositories that help us deliver unique value to our clients.
Infosys has created a strong services portfolio that includes consulting, product development, implementation,
upgrade and support services to clients across industry verticals from all geographies. These offerings are
powered by industry best-practices and an extensive knowledge-base created that helps us deliver unique value
to our clients - helping them win in the flat world! win in the flat world! win in the flat world! win in the flat world! win in the flat world!
Infosys service offering has evolved over the years based on strong foundations of Knowledge Management, extensive training,
domain and technical competencies, integrated delivery model and robust quality management.
Infosys BPM-EAI Service Footprint
CONSULTING
SERVICES
PRODUCT
DEVELOPMENT
IMPLEMENTATION
SERVICES
UPGRADE
SERVICES
SUPPORT
SERVICES
24 x 7 Support
Service Level Mgmt.
Product Migration
Solution Upgrades
Business Process
Modelling
Program
Management
BPM-EAI Package
Implementation
Product Management
Release Management
Technical Framework
Custom Adaptor
Development
ICC Definition &
Set Up
Change Management
Architecture Advisory
Package Evaluation
Integration Strategy/
Roadmap
Knowledge
Management
OPERATIONAL FOUNDATION FOR SERVICE DELIVERY
Trainings &
Certifications
Integrated Delivery
Model
Domain & Technical
Competencies
Quality Management
Service levels
Win in the flat world
BPM-EAI Practice Snapshot Solutions
Infosys BPM-EAI Practice has successfully executed more than
120 engagements in past three years. Having more than 1500
integration consultants, Infosys has extensive experience and
vast knowledge base on nearly all leading enterprise
integration and BPM products in the market:
BizTalk DataStage
Fujitsu iBPM WBI
Oracle Fusion Pega PRPC
SAP XI Savvion
SeeBeyond TIBCO
Vitria webMethods
WebLogic Integration
Infosys excels on creating best value for its customers through
cross-technology best-practices and solution innovations based
on technology evolution. Infosys value proposition lies in the
strong strategic alliances with the market leaders like TIBCO,
Oracle, webMethods, IBM, Fujitsu, Savvion and SAP.
North America
Atlanta, Bellevue, Bridgewater,
Charlotte, Detroit, Fremont, Houston,
Lake Forest, Lisle, New York, Phoenix,
Plano, Quincy, Reston, Toronto
Europe
Brussels, Copenhagen, Frankfurt,
Geneva, Helsinki, London, Milano,
Oslo, Paris, Stockholm, Stuttgart,
Utrecht, Zurich
Asia Pacific
Beijing, Hong Kong, Mauritius,
Melbourne, Shanghai, Sharjah,
Sydney, Tokyo
India
Bangalore, Bhubaneswar,
Chandigarh, Chennai,
Hyderabad, Mangalore, Mumbai,
Mysore, New Delhi, Pune,
Thiruvananthapuram
Infosys Technologies Ltd. (NASDAQ: INFY) defines, designs and delivers
IT-enabled business solutions that help Global 2000 companies win in a
flat world. These solutions focus on providing strategic differentiation
and operational superiority to clients. Infosys creates these solutions for
its clients by leveraging its domain and business expertise along with a
complete range of services.
With Infosys, clients are assured of a transparent business partner,
world-class processes, speed of execution and the power to stretch their
IT budget by leveraging the Global Delivery Model that Infosys pioneered.
Allied Services
Provides you with strategic
differentiation and operational
superiority, assessments,
proprietary industry analyses &
projects structured around
beating the competition.
Validation
Independent
Gives your applications the third
degree treatment and tests their
robustness and ability to survive
your business growth. A must
have service if you are serious
about long term leverage of your
application assets.
Application Integration
Enterprise
Make the whole of your IT
applications much greater than the
sum of its parts. Infosys leverages
Global Delivery Model (GDM) to
deliver immediate and dramatic
productivity growth like no one
else can.
Global Sourcing
Modular
A strategically mature alternative to
total outsourcing and ad-hoc off-
shoring. Align your sourcing strategy
to your business strategy,
modularize your applications and
processes and leverage the power
of the Global Delivery Model (GDM).
Consulting
Business
2007 Infosys Technologies Limited, Bangalore, India. Infosys believes the information in this publication is accurate as of its publication date; such information is subject to change without notice. Infosys acknowledges the
proprietary rights of the trademarks and product names of other companies mentioned in this document.
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About Infosys Global Presence
For more information, contact infosys infosys infosys infosys infosys@infosys.com @infosys.com @infosys.com @infosys.com @infosys.com
Integrated Business!* Integrated Business!* Integrated Business!* Integrated Business!* Integrated Business!* Helps to establish capabilities for
complete integration needs of an organisation from people,
process and technology perspectives (viz. governance model,
funding model, processes and tools, architecture and
technical frameworks)
Unified Account Opening Solution Unified Account Opening Solution Unified Account Opening Solution Unified Account Opening Solution Unified Account Opening Solution The Unified Account
Opening solution reduces the cycle time to open new
accounts. It improves customer satisfaction and reduces the
risk and cost associated with customer abandonment during
account opening.
Inventory Visibility & Control Solution Inventory Visibility & Control Solution Inventory Visibility & Control Solution Inventory Visibility & Control Solution Inventory Visibility & Control Solution This solution aims
at providing inventory visibility across the extended supply
chain through a highly interactive graphical user interface.
Global Payment Solution Global Payment Solution Global Payment Solution Global Payment Solution Global Payment Solution SOA based offering in Payment
processing space. It provides for a centralized hub based
solution with business and operation portals to provide for
increased visibility in payment processing. It makes use of
existing core payment products and integrates them as
required by a payment process.
Manufacturing Execution Solution (MES) Manufacturing Execution Solution (MES) Manufacturing Execution Solution (MES) Manufacturing Execution Solution (MES) Manufacturing Execution Solution (MES) A pre-delivered
solution to integrate manufacturing information and control
systems.
____________
* Patent Pending
In order to remain competitive, meet the increasing customer expectations, face intensifying global competition and
successfully adapt to changing market dynamics you need to constantly evaluate your CRM application strategy.
Infosys helps you in creating strategic differentiation and operational superiority by configuring and implementing a
CRM solution that is aligned with the elements of your competitive strategy.
Infosys CRM Practice provides CRM Consulting Services to the worlds leading corporations. Equipped with proven
tools, methodologies, templates and accelerators and supported by a CRM Center of Excellence, Infosys CRM experts
ensure that you get robust implementations, faster roll-outs, de-risked upgrades, dependable production support and
best quality development.
Infosys CRM solutions helps you to continually gather information about prospects and customers, leverage that
information to develop customized campaigns, products and services, personalize service to customers, and support
the marketing, sales, delivery and service processes with integrated services.
Key Success Stories
CRM Practice
Infosys partnered with a global logistics global logistics global logistics global logistics global logistics
services major services major services major services major services major to design a comprehensive
technological architecture and implement a best-
in-class Siebel CRM SFA application. The
solution, currently available to over 8500 users in
116 countries across all global, regional and
country sales channels (usage maturity), has
increased sales force efficiency through
improvements in pipeline management, global
cross-selling & up-selling, and insightful
analytics. This helped the company to achieve a achieve a achieve a achieve a achieve a
1% increase in Global revenue 1% increase in Global revenue 1% increase in Global revenue 1% increase in Global revenue 1% increase in Global revenue.
Comprehensive end-to-end service offering from
consulting to post- implementation support
Over 100 successful engagements completed in the last
2 years
End-to-end offerings across multiple functional areas in
CRM marketing, sales, contact center, customer service,
customer analytics
Over 70% of work done offshore leveraging the Infosys
pioneered Global Delivery Model
Oracles Siebel CRM
Amdocs Clarify
Oracle CRM
Oracles PeopleSoft CRM
SAP CRM
Infosys provides services and solutions across contact center
suites such as Avaya, Nortel, Genesys and CISCO.
Infosys also has expertise in niche CRM Products such as
Epiphany, Salesforce.com, Chordiant and Microsoft CRM.
Key Practice Highlights Packages covered
Infosys helped one of the largest telecommunications one of the largest telecommunications one of the largest telecommunications one of the largest telecommunications one of the largest telecommunications
provider in Australia provider in Australia provider in Australia provider in Australia provider in Australia consolidate the Sales, Marketing and
Customer care program areas and the separate instances into an
integrated platform. This provided a stable and efficient
platform, increased functionality and aligned marketing to
business needs. The system now in production successfully
caters to 3000+ users across 25 locations from 3 users
communities across 9 sites in Australia and is the largest CRM the largest CRM the largest CRM the largest CRM the largest CRM
rollout in the southern hemisphere rollout in the southern hemisphere rollout in the southern hemisphere rollout in the southern hemisphere rollout in the southern hemisphere. The system built with
technical and program management best practices has helped
provide a single operational view of the customer and enhanced
communication and sharing of information.
Infosys Technologies Ltd. (NASDAQ: INFY) defines, designs and delivers
IT-enabled business solutions that help Global 2000 companies win in a
flat world. These solutions focus on providing strategic differentiation
and operational superiority to clients. Infosys creates these solutions for
its clients by leveraging its domain and business expertise along with a
complete range of services.
With Infosys, clients are assured of a transparent business partner,
world-class processes, speed of execution and the power to stretch their
IT budget by leveraging the Global Delivery Model that Infosys pioneered.
North America
Atlanta, Bellevue, Bridgewater,
Charlotte, Detroit, Fremont, Houston,
Lake Forest, Lisle, New York, Phoenix,
Plano, Quincy, Reston, Toronto
Europe
Brussels, Copenhagen, Frankfurt,
Geneva, Helsinki, London, Milano,
Oslo, Paris, Stockholm, Stuttgart,
Utrecht, Zurich
Asia Pacific
Beijing, Hong Kong, Mauritius,
Melbourne, Shanghai, Sharjah,
Sydney, Tokyo
India
Bangalore, Bhubaneswar,
Chandigarh, Chennai,
Hyderabad, Mangalore, Mumbai,
Mysore, New Delhi, Pune,
Thiruvananthapuram
The above services are delivered by leveraging on
Realize the power of your
applications and BPO working in
tandem for you. Dramatically lowers
your transaction costs. Consolidates
your workforce and lowers
operational costs. Redesigns your
processes for better effectiveness.
Global Sourcing
Modular
A strategically mature alternative to
total outsourcing and ad-hoc off-
shoring. Align your sourcing
strategy to your business strategy,
modularize your applications and
processes and leverage the power
of the Global Delivery Model.
Validation
Independent
Infosys provides adequate
validation and verification services
to ensure that you get the best
value from your applications. A
must have service if you are
serious about long term leveraging
of your application assets.
Application Integration
Enterprise
Make the whole of your IT
applications much greater
than the sum of its parts. See
immediate and dramatic
productivity growth. Infosys
can leverage GDM here for
you like no one else can.
Process Outsourcing
Business
Infosys is a first rate organization. Everyone is very
professional and everyone contributes to the success
of the program. Infosys has extensive experience and
a broad knowledge base to draw from, i.e. best
practices and proven techniques.
Senior Pr Senior Pr Senior Pr Senior Pr Senior Project Manager oject Manager oject Manager oject Manager oject Manager, Sales and Marketing Competency , Sales and Marketing Competency , Sales and Marketing Competency , Sales and Marketing Competency , Sales and Marketing Competency
Center Center Center Center Center, Leading Logistics company , Leading Logistics company , Leading Logistics company , Leading Logistics company , Leading Logistics company
2007 Infosys Technologies Limited, Bangalore, India. Infosys believes the information in this publication is accurate as of its publication date; such information is subject to change without notice. Infosys acknowledges the
proprietary rights of the trademarks and product names of other companies mentioned in this document.
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About Infosys Global Presence
Please visit www www www www www.infosys.com/cr .infosys.com/cr .infosys.com/cr .infosys.com/cr .infosys.com/crm/ m/ m/ m/ m/ for more information
Win in the flat world
Solutions and Services Success Enablers
Robust Offering Frameworks & Deliverables: We have established
robust execution approaches for our focused offerings:
Customer Experience Strategy
CRM Strategy and Blueprint
Marketing and Sales Capability Strategy
Customer Data Management
Pricing and Revenue Optimization
Package and custom sales, service, marketing and customer
facing solution development, upgrade and support
Investments in Knowledge Capital: We have researched and
developed Lagging, Mainstream, Leading and Pioneering
capabilities for Customer Insight, Sell & Service, Pricing, Customer
Data Management, Marketing, Customer Personalization and
Commercial Operating Model.
End-to-end
Offerings
Package
Assurance Services
Implementations
Global Rollouts
Production Support &
Maintenance Services
including Global Shared
Support Model
Upgrade Services including
Upgrade Assessment
Consulting Services
and Package Evaluation
Upgrade Solution Upgrade Solution Upgrade Solution Upgrade Solution Upgrade Solution
The CRM upgrade solution from Infosys is a comprehensive solution
aimed at redefining and streamlining customer facing processes for
any organization. The upgrade solution would enable your
organization to extract maximum value from your new and existing
CRM investments.
The solution aims to not only lower the unpredictability factor in
terms of cost, effort and business risk but also uses time tested
methodology, tools and expert resources to deliver high quality
upgrades on schedule with minimum risks.
Client Speak
Human Capital Management Practice
Infosys Human Capital Management (HCM) practice uses PeopleSoft, SAP and Oracle ERP packages along
with products such as Kronos and Workbrain to help clients differentiate and achieve operational excellence.
Drawing on our tools and processes, and backed by a HCM Center of Excellence, Infosys ensures robust
implementations, rapid rollouts and zero-risk upgrades.
The HCM CoE is equipped with a HCM Solution Center, a unique HCM knowledge source. The CoE focus areas include
training, knowledge management, solutions development and methodologies. It leverages strategic partnerships with the platform
providers.
Centre of Excellence
Operational Risk Management Operational Risk Management Operational Risk Management Operational Risk Management Operational Risk Management
The Operational Risk Management Solution provides a
customized framework to manage the entire operational
risk lifecycle caused by inadequate or failed internal
controls due to process, people and systems.
Enterprise Application Migration Enterprise Application Migration Enterprise Application Migration Enterprise Application Migration Enterprise Application Migration
The Enterprise Application Migration Solution enables
organizations to arrive at an optimal organization-specific
application roadmap. It helps to achieve accelerated and
risk mitigated transformation, or supports an organization
on its current ERP application till it is ready to transform
from one ERP application to another.
Key Success Stories Solutions
Telenet, a leading telecom company in Belgium,
provides broadband Internet, multimedia, fixed-line
telephony and TV services. Telenet needed to integrate
across multiple systems to sustain its growth strategy
and to address Belgium-specific statutory needs with
minimal costs.
With Infosys solution, Telenet achieved its objective
of integrating the HR system with the existing Oracle
Financial modules. The solution streamlined Telenets
HR processes and improved its HR-readiness.
Customer Speaks
Human Resources and related management are very critical for Telenets growth strategy. Infosys has
helped us meet this challenge predictably, by streamlining our critical HR processes using the Oracle E-
Business Suite. This implementation using Infosys global delivery model has not only increased our
efficiencies across various processes but also given our business managers more time to focus on strategic
initiatives to drive further growth. We are very happy with the functionalities offered by Oracle and Infosys
strong consulting & domain expertise that helped us achieve the best results out of this implementation.
- V - V - V - V - Verlinden Rudy erlinden Rudy erlinden Rudy erlinden Rudy erlinden Rudy, ERP Pr , ERP Pr , ERP Pr , ERP Pr , ERP Program Manager ogram Manager ogram Manager ogram Manager ogram Manager, T , T , T , T , Telenet elenet elenet elenet elenet
Infosys HCM Practice provides the complete range of HR services, including HR consulting, HR technology and HR outsourcing.
Win in the flat world
When combined with our HCM offering, the following services can help your enterprise realize greater competitive benefits.
Provides you with strategic
differentiation and operational
superiority, assessments,
proprietary industry analyses &
projects structured around
beating the competition.
Intelligence
Business
As data volumes grow, extracting
knowledge from the data will be a
challenge. Our business
intelligence solution is designed to
deliver that power to you
enhancing your customers
experiences, by designing real-
time data warehouses.
Application Integration
Enterprise
Make the whole of your IT
applications much greater than the
sum of its parts. Infosys leverages
Global Delivery Model (GDM) to
deliver immediate and dramatic
productivity growth like no one
else can.
Global Sourcing
Modular
A strategically mature alternative to
total outsourcing and ad-hoc off-
shoring. Align your sourcing strategy
to your business strategy,
modularize your applications and
processes and leverage the power
of the Global Delivery Model (GDM).
Consulting
Infosys
Service Offerings
North America
Atlanta, Bellevue, Bridgewater,
Charlotte, Detroit, Fremont, Houston,
Lake Forest, Lisle, New York, Phoenix,
Plano, Quincy, Reston, Toronto
Europe
Brussels, Copenhagen, Frankfurt,
Geneva, Helsinki, London, Milano,
Oslo, Paris, Stockholm, Stuttgart,
Utrecht, Zurich
Asia Pacific
Beijing, Hong Kong,
Mauritius, Melbourne, Shanghai,
Sharjah, Sydney, Tokyo
India
Bangalore, Bhubaneswar,
Chennai, Hyderabad, Mangalore,
Mohali, Mumbai, Mysore,
New Delhi, Pune,
Thiruvananthapuram
Infosys Technologies Ltd (NASDAQ: INFY) defines, designs and delivers
IT-enabled business solutions that help Global 2000 companies win in a flat
world. These solutions focus on providing strategic differentiation and
operational superiority to clients. Infosys creates these solutions for its
clients by leveraging its domain and business expertise along with a
complete range of services.
With Infosys, clients are assured of a transparent business partner,
world-class processes, speed of execution and the power to stretch their IT
budget by leveraging the Global Delivery Model that Infosys pioneered.
2006 Infosys Technologies Limited, Bangalore, India. Infosys believes the information in this publication is accurate as of its publication date; such information is subject to change without notice. Infosys acknowledges the
proprietary rights of the trademarks and product names of other companies mentioned in this document.
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About Infosys Global Presence
For more information, contact infosys infosys infosys infosys infosys@infosys.com @infosys.com @infosys.com @infosys.com @infosys.com
HR
Consulting
HR
Technology
HR
Outsourcing
HR Strategy and
Roadmap
Talent Management
HR Scorecard
Training
Effectiveness
Employee
Performance
Management
Compensation &
Benefits
HRIT Strategy Formulation
Package Evaluation
Package Implementation
Upgrade
Custom Software Development
Deployment & Rollout
System Integration
Production Support
HR Scorecard
HR Analytics
Portals & Self Service
Recruitment
Learning Management Solutions
Payroll Solutions
Benefits
Workforce Management
HR
Administration
Benefits
Claims
Payroll
SAP
Services & Solutions HR Process Area
ORACLE PEOPLESOFT WORKBRAIN KRONOS
Infosys Oracle Applications Practice
Over 50% Y/Y growth over the last 5 years
Over 350 large Oracle applications engagements
spanning across more than 40 countries over the last
4 years
Over 75 full cycle implementations over the last 3 years
Working with more than 75 Fortune 1000 customers
across the globe
Expertise across a range of Oracle applications
including Oracle E-Business Suite, Oracles PeopleSoft
Enterprise, Oracles Siebel CRM, JD Edwards
EnterpriseOne, JD Edwards World, Oracle Transportation
Management (G-Log), Oracle Communications Billing
and Revenue Management (Portal Software), Hyperion
and Oracle Retail (Retek)
Credentials
Infosys combines technical and industry leading practices to deliver successful business solutions and enables
maximized return on investments for your Oracle applications. Leveraging its extensive experience across the various
Oracle applications and rich domain expertise, Infosys enables you to use Oracle applications for your business
advantage.
Infosys Oracle Applications practice provides Oracle consulting services to the worlds leading corporations across
various industry verticals. Equipped with robust tools, methodologies, templates and accelerators and supported by
an Oracle Center of Excellence, Infosys Oracle practice ensures that the customers get robust implementations,
faster rollouts, de-risked upgrades, dependable production support and best quality development.
Oracle Alliance
Infosys is a Global SI partner of Oracle and is a Certified
Advantage Partner (CAP) which is the highest level of
partnership in OPN. Infosys Oracle relationship
encompasses joint solution and product development to
deliver incremental, differentiated value to customers across
various industries. This relationship with Oracle gives Infosys -
Early access to new product releases, including beta
versions which enables us to create focused solutions
built around the new modules and also upgrade solutions
built on the earlier versions of Oracle Applications which
will help clients obtain higher returns on their
investments in the new Oracle applications
Infosys works closely with Oracle across the globe and has
deep industry experience across Retail, High-Tech,
Manufacturing, Healthcare and Telecom markets.
Infosys partnered with a large global conglomerate - that brings
together technology and engineering to provide innovative solutions for
its customers in a wide range of industrial, commercial, and consumer
markets - to offer Global Shared Support Services (GSSS) for two of its
subsidiaries. The project involved supporting Oracle E-Business Suite
Financials, Manufacturing, Projects, Supply Chain, I-modules, Discoverer,
as well as Oracle Portal part of the Oracle Fusion Middleware family of
products and CRM modules. Currently, there are 9 companies and 2000+
users across the U.S. and Canada under the Global Shared Support
Services model. Infosys GSSS model is being effectively used for
regression testing as and when new companies join the instance. The
system has led to increased scalability, improved resource management
and well documented information on processes across the instances.
Infosys streamlined the procurement processes
of a large Utility company by deploying Oracle
Advanced Procurement Suite of Products
(Purchasing, iProcurement, iSupplier Portal,
Sourcing, Procurement Contracts, Services
Procurement, Daily Business Intelligence-DBI),
combined with a custom Contract Cost
Tracking Module. This is expected to lead to a
savings of over 100Million USD over a 5 year
period by reducing maverick purchases,
ensuring higher level of contract compliance,
automation of low cost spend and productivity
improvements
Key success stories
Please visit www.infosys.com/oracle/ www.infosys.com/oracle/ www.infosys.com/oracle/ www.infosys.com/oracle/ www.infosys.com/oracle/ for more information
North America
Atlanta, Bellevue, Bridgewater,
Charlotte, Detroit, Fremont, Houston,
Lake Forest, Lisle, New York, Phoenix,
Plano, Quincy, Reston, Toronto
Europe
Brussels, Copenhagen, Frankfurt,
Geneva, Helsinki, London, Milano,
Oslo, Paris, Stockholm, Stuttgart,
Utrecht, Zurich
Asia Pacific
Beijing, Hong Kong, Mauritius,
Melbourne, Shanghai, Sharjah,
Sydney, Tokyo
India
Bangalore, Bhubaneswar,
Chandigarh, Chennai,
Hyderabad, Mangalore, Mumbai,
Mysore, New Delhi, Pune,
Thiruvananthapuram
Infosys Technologies Ltd. (NASDAQ: INFY) defines, designs and delivers IT-
enabled business solutions that help Global 2000 companies win in a flat
world. These solutions focus on providing strategic differentiation and
operational superiority to clients. Infosys creates these solutions for its
clients by leveraging its domain and business expertise along with a
complete range of services.
With Infosys, clients are assured of a transparent business partner, world-
class processes, speed of execution and the power to stretch their IT
budget by leveraging the Global Delivery Model that Infosys pioneered.
Win in the flat world
2007 Infosys Technologies Limited, Bangalore, India. Infosys believes the information in this publication is accurate as of its publication date; such information is subject to change without notice. Infosys acknowledges the
proprietary rights of the trademarks and product names of other companies mentioned in this document.
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About Infosys Global Presence
Infosys is a different kind of consulting firm, their conceptualization and excellent execution is their secret sauce. Its
methodologies and models are instrumental in guiding us in the direction of success.
CIO of one of the largest upscale apparel and shoe retailers in the United States CIO of one of the largest upscale apparel and shoe retailers in the United States CIO of one of the largest upscale apparel and shoe retailers in the United States CIO of one of the largest upscale apparel and shoe retailers in the United States CIO of one of the largest upscale apparel and shoe retailers in the United States
Infosys service and solutions built on Oracle Applications
Client speaks
We offer business process
outsourcing solutions to our global
clients by leveraging process, domain
and people management expertise.
We manage risk for our clients
through a scalable, cost-effective
and predictable delivery platform.
Modular
A strategically mature alternative to
total outsourcing and ad-hoc
offshoring. Align your souring
strategy to your business strategy,
modularize your applications and
processes and leverage the power
of Global Delivery Model.
Validation
Independent
Infosys provides adequate
validation and verification services
to ensure that you get the best
value from your applications.
A must have service if you are
serious about long term leveraging
of your application assets.
Application Integration
Enterprise
Make the whole of your IT
applications much greater
then the sum of its parts. See
immediate and dramatic
productivity growth.
Process Outsourcing
Business
Global Sourcing
Allied Services
Infosys T Infosys T Infosys T Infosys T Infosys Transfor ransfor ransfor ransfor ransformation Or mation Or mation Or mation Or mation Order Management Solution der Management Solution der Management Solution der Management Solution der Management Solution
Infosys Transformation Order Management Solution (ITOM) gives
companies a competitive advantage by reducing order processing
costs, maximizing revenue and profitability in the order management
cycle even while enhancing customer and partner satisfaction. ITOM
is enabled by the combination of benchmarking against leading
practices and metrics, flexible technology deployment that leverages
existing IT investments and outsourcing.
Health Interoperability Platform Health Interoperability Platform Health Interoperability Platform Health Interoperability Platform Health Interoperability Platform
The Health Interoperability Platform (HIP), an integrated component of
Infosys EHR/PHR solution, is a standards compliant solution for
building Collaborative Health Information Exchanges to support Intra-
and Inter-organizational Electronic/Personal Health Record initiatives. It
provides an efficient mechanism to create a 360-degree view of clinical
information in provider, payer and Regional Health Information
Organization (RHIO) environments. The HIP solution provides a
mechanism to aggregate, transmit and exchange clinical data across
enterprises, and thereby helps healthcare organizations to improve
patient care, safety and quality, and reduce preventable medical errors
and costs.
The HIP solution leverages Oracles Health Transaction Base

(HTB)
which is a central health information hub that provides access to all
appropriate clinical information for a given set of users.
Oracle Upgrade Solution Oracle Upgrade Solution Oracle Upgrade Solution Oracle Upgrade Solution Oracle Upgrade Solution
To keep pace with the changing market dynamics, you need to make
sure that your Oracle applications are capable of supporting your
business objectives. Upgrading Oracle applications using an approach
that presents a roadmap to the end-state would ensure that business
processes are consistently linked to business goals and customer
requirements.
Infosys Oracle upgrade solution will enable your organization to extract
maximum value from your new and existing Oracle investments. With its
unique de-risking approach, the Infosys upgrade solution is capable of
qualifying the strategic, financial, operational, and technical impacts on
your existing enterprise application landscape.
End-to-end offerings
Production support &
maintenance services
including Global
Shared Support
model
Enterprise
Application
Integration
Consulting services
and package
evaluation
Implementation Global rollouts
Package assurance
services
Enterprise Risk
Management
services
Upgrade including
upgrade
assessment
Supply Chain Management Practice
The increasingly flattening world is constantly evolving and impacting the way you do your business. Supply Chains
have become global, complex and dynamic. The success of your company hinges on developing innovative supply
chain strategies that help you win in turns and make money from information while driving continuous improvement.
Infosys enables worlds leading organizations to re-align their Supply Chains to the Flat World paradigm by providing
functioning solutions for your needs in Demand Planning and Forecasting, Supply Chain Planning, Sourcing &
Procurement, Supply Chain Execution and Enterprise Asset Management.
Infosys provides reliable Quality and high impact solutions which are enabled by robust tools, methodologies and
accelerators and SCM experts who ensure that you are provided with robust implementations, faster roll-outs,
de-risked upgrades, dependable sustenance services and superior quality development.
Over 100+ large end-to-end supply chain engagements ranging from Consulting to Maintenance support in 25+ countries for
over 25 Fortune 1000 customers
Strategic alliance partnerships with leading SCM package vendors including SAP, Oracle, Sterling Commerce and SupplyChainge
Supply Chain experts cross-trained across a range of supply chain management products including SAP APO, SAP SRM,
Oracle APS, Oracle Retail, Oracle G-Log, i2, Manugistics, Ariba, Sterling Commerce (Yantra), PkMS, Red Prairie, MAXIMO,
SAP PM and Oracle eAM
SCM Credentials
SCM Service Offerings
Sol uti on Depth
Verti cal Experti se
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Supply Chain Planning Sourcing & Procurement Supply Chain Execution Enterprise Asset Management
Supply Chain Integration
Infosys Research Center
Competitiveness
Framework
Value Realization Model
SETLabs
i2
Manugistics
SAP SCM
Oracle SCM
Sterling Commerce
Ariba
Red Prairie
Manhattan
Maximo
Oracle Retail-Retek
Comergent
Market Entry and Development
Brand and Product Positioning
Organization Design
Mergers and Acquisitions Advice
Supply Chain Strategy
Planning and Infrastructure Design
Reengineering
Change Management
Process Consulting
Supply Chain Design/Diagnostics
Package Evaluation/Selection
Package/Process Readiness
Implementation / Roll out
Version Upgrades
Enhancements & Customizations
System Integration
Steady State Maintenance
Production Support
Help Desk Management
Keep-It-Running Services
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Key Success Stories
North America
Atlanta, Bellevue, Bridgewater,
Charlotte, Detroit, Fremont, Houston,
Lake Forest, Lisle, New York, Phoenix,
Plano, Quincy, Reston, Toronto
Europe
Brussels, Copenhagen, Frankfurt,
Geneva, Helsinki, London, Milano,
Oslo, Paris, Stockholm, Stuttgart,
Utrecht, Zurich
Asia Pacific
Beijing, Hong Kong, Mauritius,
Melbourne, Shanghai, Sharjah,
Sydney, Tokyo
India
Bangalore, Bhubaneswar,
Chandigarh, Chennai,
Hyderabad, Mangalore, Mumbai,
Mysore, New Delhi, Pune,
Thiruvananthapuram
Infosys Technologies Ltd. (NASDAQ: INFY) defines, designs and delivers
IT-enabled business solutions that help Global 2000 companies win in a
flat world. These solutions focus on providing strategic differentiation
and operational superiority to clients. Infosys creates these solutions for
its clients by leveraging its domain and business expertise along with a
complete range of services.
With Infosys, clients are assured of a transparent business partner,
world-class processes, speed of execution and the power to stretch their
IT budget by leveraging the Global Delivery Model that Infosys pioneered.
RSN SAP APO Responsive Supply Network Solution RSN SAP APO Responsive Supply Network Solution RSN SAP APO Responsive Supply Network Solution RSN SAP APO Responsive Supply Network Solution RSN SAP APO Responsive Supply Network Solution A
solution model that responds to short-term changes in demand by
providing accurate forecasts to meet structural shifts in markets
by using past data, plus current market analysis to predict
accurate forecasts and accordingly changes the replenishment
plans.
WAVES WAVES WAVES WAVES WAVES WAVES provides a non disruptive solution for supply
chain disruption management and builds enhanced
responsiveness across the order management spectrum
LCM- Ariba Leveraged Contract Management Solution- LCM- Ariba Leveraged Contract Management Solution- LCM- Ariba Leveraged Contract Management Solution- LCM- Ariba Leveraged Contract Management Solution- LCM- Ariba Leveraged Contract Management Solution-
Create opportunities for cost saving through early visibility to the
required contract information like tiered pricing terms, payment
terms and freight terms to the requestor while creating
requisition. Improve the effectiveness of contracts utilization,
resulting in enhanced Supplier Relationship and ensuring that the
negotiated savings aid the Bottom-Line.
Win in the flat world
The above services are delivered by leveraging on...
Provides you with strategic
differentiation and operational
superiority, assessments,
proprietary industry analyses &
projects structured around
beating the competition.
Validation
Independent
Gives your applications the third
degree treatment and tests their
robustness and ability to survive
your business growth. A must
have service if you are serious
about long term leverage of your
application assets.
Application Integration
Enterprise
Make the whole of your IT
applications much greater than the
sum of its parts. Infosys leverages
Global Delivery Model (GDM) to
deliver immediate and dramatic
productivity growth like no one
else can.
Global Sourcing
Modular
A strategically mature alternative to
total outsourcing and ad-hoc off-
shoring. Align your sourcing strategy
to your business strategy,
modularize your applications and
processes and leverage the power
of the Global Delivery Model (GDM).
Consulting
Business
2007 Infosys Technologies Limited, Bangalore, India. Infosys believes the information in this publication is accurate as of its publication date; such information is subject to change without notice. Infosys acknowledges the
proprietary rights of the trademarks and product names of other companies mentioned in this document.
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About Infosys Global Presence
For more information, contact scm scm scm scm scm@infosys.com @infosys.com @infosys.com @infosys.com @infosys.com
SCM Solutions
Infosys understands the supply-chain side of our business as well as any seasoned veteran. They integrate
knowledge of our work systems, practices, technology and culture to provide the appropriate solutions. I would
highly recommend Infosys to any business that is interested in streamlining work practices, realizing cost savings
or margin gains, and seeing data compiled in a way that significantly improves decision making process.
Catherine Green Catherine Green Catherine Green Catherine Green Catherine Green, Senior Vice President, Fresh Merchandising, Distribution and Quality Assurance Food Lion
Customer Speaks
Infosys helped a world leader in semiconductor manufacturing to
reduce general sales expenses by 50% using the Oracle Supply
Chain. Infosys solution helped in reduction in lead time for order
fulfilments by 50% through global order consolidation, global
Available to Promise (ATP) and reduced inventory levels.
An intelligent and efficient WMS solution by leveraging the
Yantra WMS implemented by Infosys led to doubled production,
tripled shipment units and 96% customer satisfaction for a
Fortune 100 telecom major.
Large super market chain experienced a double digit reduction in
warehouse inventory levels while improving service levels by
percentage point ,decreased stock outs as well as reduced
obsolescence, Improved promotions planning and increased
automation of store & warehouse operations . The following
tangible benefits were obtained by the client leveraging on
Infosyss experience in package evaluation, selection and
implementation service offerings.