Confidential And Local Mediation, Unit 10, Berghem Mews, Blythe Road, London, W14 0HN

Tel No: 020 7603 4014 E- mail: info@calmmediation.org

In 2013 we worked on a number of exciting projects;
workplace, family mediations, victim and offender conferences,
community disputes and an estate wide facilitation to help
communication between a Housing Association and a Tenants
Resident Association. Mediation provides the opportunity for
people to be heard face to face by our volunteers;
saving referral staff time and helping residents reach their own
resolution.
CALM mediators have been mediating with 314 residents, to
help people discuss problems and feel safer in their homes. We
offer home visits and flexible times, including evening
appointments, to make the service accessible to all. The
restorative facilitators have also done fantastic work on criminal
cases involving murder and death by dangerous driving,
helping victims get answers to their questions.
The Co-ordinators have delivered awareness mediation training
to 130 professionals, such as Housing staff, Police and
Probation Officers. To help referrers identify cases suitable for
mediation.
I have been involved with the Ministry of Justice working group
and the London Community Mediation Council looking at
mediation delivery in the UK and across London. Staff and
volunteers have also taken part in a number of research
projects sharing their knowledge of restorative justice with EU
forums, Canterbury Christchurch University and the London
Mayors Office.
We thank all our funders, partners and volunteers for their
support; we look forward to working further with you in 2014.

SPRING NEWSLETTER
Contents:
P1 Directors Highlights
P2 Community Mediation Skills Training
P2 Case Studies
Directors Highlights
By Corinne Rechais, CALM Director
Quotes from service users:
Thank you very much for your
great effort to help make life
easier for other people.
Overall, I think we came to a
good understanding all round,
so I would say the meeting was
quite a success for me.


An excellent caring service.
Experienced and thorough.
Victim
I found that the more I took
responsibility, the better I felt
inside.
Offender

CALM were contacted by a father about
difficulties between a teenager and his ex-
partner. The son and mum were having
difficulties and as a result the son moved in with
another family member. The parents felt a
mediation was needed before the son moved
back home.
In the mediation there were constructive
discussions about the past difficulties and how to
resolve these. An agreement was reached to
improve on communication in the home,
establish household rules and a way of dealing
with future decisions. So mum and son could
feel secure and knew what to expect from each
other.
other other.




Case Study -
Family Dispute
Community Mediation
Skills Training
By Heather Loebl, LBHF Co-ordinator
CALM has been delivering annual Community Mediation
Skills training since 1995. In 2013 we trained 36
mediators and restorative facilitators, working towards
an accredited qualification. Due to popular demand, we
are now delivering the Community Mediation course
twice a year.

Awarded the status of accredited trainer in 2010 by
OCN (Open College Network), CALMs training provides
a comprehensive base for delegates to springboard into
the world of mediation, whether it be family, commercial
or workplace, or just in order to use the skills with friends
and family!

We currently have 50 enthusiastic committed volunteers,
ranging from their 20s to their 80s. In return for the
time they give CALM, we support them with supervisions
and an annual programme of Development Sessions.

Housing bodies are often contacted when a tenant is
angry or upset and conversations can be difficult and
frustrating. The housing officers who have attended
CALMs training gain a crucial insight into their own
communication styles, and those of their tenants. They
develop practical skills in asking focused questions,
resisting triggers that can influence their knee-jerk
response to situations, and help in giving appropriate
and practical support. One training delegate said:


Excellent trainers, a very valuable and
rewarding experience in all.

People from a broad range of backgrounds apply for
CALMs training such as interpreters, magistrates or
landscape gardeners! If youre interested to find out
more about our courses, take a look at the Training
section on our website www.calmmediation.org
the next course will be in October 2014.



Case Sudy -
Restorative Justice


London Probation referred a death by dangerous
driving case. The driver had tried to over take a
car however had not seen two men crossing the
road, he injured one man and the other died.
When the driver was released from prison a
meeting took place between him and one of the
victims families. The brother of the victim, who
died, had an opportunity to ask his questions and
find out what the driver had been thinking at the
time of the incident.
Both men agreed actions to try and prevent a
further fatality on the road where the incident
happened and felt it had been beneficial to talk.
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the prior permission of CALM. All rights reserved.
EDITOR: Fiona Turner
DESIGN: Hannah Jones
Crime Prevention
Workshops have been
delivered to 270 young
people to divert them from
crime.