S.

NO

1
2
3

4
5
6
7
8
9
10
11
12
13
14
15
16
17

18
19
20
21
22
23
24
25
26
27

28
29
30
31
32

Revised Value

PARAMETER
AVAILABILITY
Network Availability (24 Hours)
Network Availability (Core) (%)
Network Availability (Radio) (%)
Network Availability (DATA Core) (%)
VOICE KPIs
Core Network Accessibility
Call Completion Ratio (24 Hrs) (%)
Paging Success Rate (24 Hrs) (%)
Answer to Seizure Ratio (24 Hrs) (%)
Radio Network Accessibility (NBH)
Call Setup Success Rate (%)
Blocking user perceived (%)
Cell Wise Accessibility (BBH)
Call Setup Success rate (95%) (%)
Network Wide Retainability (NBH)
Call Drop Rate (%)
Soft + Softer Handoff Ratio (%)
Soft + Softer Handoff Success Rate (%)
Hard Handoff Success Rate (%)
Cell Wise Retainability (BBH)
Call Drop (Target <=2.% ) (%)
Handoff Success Rate (Target >=90%) (%)
Voice Quality (24 Hrs)
FER (Reverse) (Target < 3 % for each cell)
FER (Forward) (Target < 3 % for each cell)
DATA KPIs
DATA Network Accessibility
PPP Activation Success Rate (%)
DATA Network Retainability (PDBH)
PDC Drop (%)
EVDO Block Rate (%)
CDMA: 1X DATA Quality (PDBH)
Round Trip Time (ms)
Average Reverse Link throughput (kbps)
Average Forward Link throughput (kbps)
EVDO DATA Quality (PDBH)
Round Trip Time (ms)
Average Reverse Link throughput (kbps)
Average Forward Link throughput (kbps)
CUSTOMER SATISFACTION INDEX
% of Complaints resolved within SLA

Previous target

KPI Weightage
6.25
10
3.75

ELL
99.99
98.00
99.00

PL
99.999
99.5
99.99

RL
100
99.99
100

EUL Target
100.00 100.00
100.00 99.70
100.00 100.00

2
2
2

92.00
85.00
25.00

95
90
33

99.8
95
45

100.00
100.00
45.00

99.00
93.00
40.00

98.00
95.00
35.00

3
3

92.00
1.50

95
1

99.5
0.2

99.99
0.10

99.00
0.20

99.00

80.00

85

99.5

99.50

99.00

90.00

3
2
3
1

1.50
50.00
95.00
80.00

1.25
45
97
85

0.4
40
99.7
91

0.10
10.00
99.99
99.99

0.50
50.00
99.00
90.00

0.50
30.00
99.00
90.00

2
2

80.00
85.00

85
90

95
99.8

99.00
99.99

94.00
99.00

98.00

1.5
1.5

85.00
85.00

90
90

99.9
99.9

99.99
99.99

99.00
99.00

97.00
97.00

88.00

93

99.6

99.99

99.00

97.00

4
4

8.00
1.50

5
1

0.8
0.2

0.10
0.10

1.00
0.20

2.00
0.30

500
18
40

400
25
60

275
115
125

50
150
150

300
120
130

200.00
50.00
100.00

2
2
6

400
100
500

250
300
600

65
500
1325

25
1000
1500

85
600
1300

125.00
600.00
1000.00

90

90

100

100.00

New TRAI KPIS

BTSs Accumulated downtime (not available for
service) (%age)- 24 hrs

Call Set-up Success Rate (within licensee's own

network) - NBH
Paging Chl. Congestion (%age) -NBH
Worst affected cells having more than 3% TCH drop
(call drop) rate - Cell BBH

33

%age of connection with good voice quality- NBH

34

Point of Interconnection (POI) Congestion (No. of

POIs not meeting the benchmark) - NBH

35

RF spillage reporting - Quarterly

100.00

Worst affected BTSs due to downtime (%age)- 24 Hrs

2
MSV to maintain the TRAI KPIs target
Values. However separate
Reward/Penalty will not be applicable
to these KPIs (From SL NO-28 to 35).
MSV will support in preparation of the
monthly TRAI report.

95
1
3
95
0.5

One time joint visit/DT will be carried

out in the cells along the international
boundary.

0.3