Richard Wagner

Systems Engineer
Woodbridge, VA 22191
Cell: (571) 216-7705
E-Mail: rsow@msn.com

Summary: Highly accomplished Solutions Architect and Systems Engineer with 20+ years of experience in
the Public and Private Sector. Proven track record of providing the highest level of technology services and
systems support in a large enterprise environment. Leader, team player, and frequent mentor of junior staff.

WORK EXPERIENCE
General Dynamics IT (U.S. Citizenship and Immigration Services), Washington, DC 12/2012-Present
System Administrator Site Lead for Tier III Support
Maintained and supported the hardware infrastructure for a 300+ user site for US Citizenship and
Immigration Services branch of DHS
Oversaw the successful migration of users from Windows XP to Windows 7 on desktops and laptops
Provided ADUC administration and support to all users
Utilized Remedy ticketing system to track tasks and meet SLAs
Prepared and maintained documentation of technologies, standards, and procedures

Dell | AppAssure, Inc., Reston, VA 12/2011-11/2012
Solutions Architect | Technical Support
Evaluated customers network hardware and software needs in physical and virtual environments in
order to prepare for the implementation of AppAssure Replay backup solutions
Installed VMWare Server to support DC, Exchange and SQL for support and testing
Architected hardware configuration for local and Disaster Recovery site backup and replication
Provided pre and post-sale support, installation, and troubleshooting of backup software for
customers under support agreements

RW Consulting, Inc., Woodbridge, VA 10/2009-11/2011
System Engineer | IT Consultant
Deployed complete Windows 2008R2 / Active Directory infrastructure, Active Directory, Domain
Controllers, File, and Application servers
Installed 2008R2 full and Core Hyper-V for customers environment, used ADUC to provide all
aspects of Active Directory administration, and created GPOs based on security requirements
Managed Windows servers via VMWare VCenter, became primary POC for Windows support, user
account creation, and provided 24 hour on call support on an alternating schedule
Administered change management related to server upgrades and software installation, used Remedy
ticketing system to track tasks and meet SLAs, and ran backup and recovery for servers
Performed root cause analysis to troubleshoot and debug network-related problems and installed
Data, Voice, and Cabling including Racks, Patch panels and Punch blocks for Phone systems
Planned Parenthood, Washington, DC 5/2008-10/2009
Systems Administrator
Administered $750K budget of daily IT operation and maintenance of all technology equipment
Orchestrated and managed the upgrade of Exchange 5.5 to 2003
Installed and set up XenServer and VM ESX for planned new Virtualization environment
Headed server and workstation administration functions as well as updates, backups, and recovery
Tested and repaired software and hardware problems with Desktops and Servers

Onsite Technology, Woodbridge, VA 5/1998-10/2008
System Engineer | IT Consultant
Spearheaded development of infrastructure solutions for clients and crafted effective technology
implementation plans to minimize downtime and improve productivity by 15%
Designed and set-up wiring plans as well as innovative installation procedures and provided system
maintenance and upgrades to guarantee best possible hardware and software performance
Developed equipment and application recommendations to enhance customer productivity,
efficiency, and operational capability
Coordinated implementation of domain controllers, active directory structure, and backup/data
recovery processes as well as disaster recovery systems and procedures
Orchestrated external office set-up through implementation of VPN routers

EDUCATION, TRAINING & CERTIFICATIONS
B.S. in Information Technology 8/1992-5/1996
Camden University

Professional Training: Windows 2003/2008 MCSE, and Windows NT MCSE
Certifications: ITIL v3, MCP, A+, Security+, Server+, Network+ VSP5, VTSP5

SKILLS & EXPERTISE
Superior strategic planner known for pioneering visionary new programs and processes designed to
enhance productivity and operational efficiency
Creative problem solver, big-picture thinker, instructor, and communicator with the skills to
maximize the performance of critical business systems
Expertise at root cause analysis developed through the administration of cutting-edge troubleshooting
strategies in complex heterogeneous client environments
Fields of Expertise: Network Analysis & Implementation, Active Directory, DNS, DHCP, Needs
Analysis, Business Continuity, VMware, Hyper-V, XenServer, Root Cause Analysis, Process
Improvement, Disaster Recovery and Back-up, Troubleshooting Strategies, Infrastructure
Assessments, Project Management and Problem Resolution
Technical Skills: Microsoft Windows 2000/2003/2008/2008R2 Server, Windows 9x/XP/Vista/Win7
installation and configuration, Active Directory administration and design, DNS, DHCP, Routing,
Remote Access, TCP/IP and troubleshooting network connectivity, Windows 2003/2008 Network
Infrastructure, Windows 2003/2008 Directory Services, Windows 2003/2008 Network Environment,
Windows 2003/2008 Directory Services Infrastructure, Windows 2003/2008 Network Security,
WSUS, Microsoft Exchange administration, Citrix Presentation Server, Microsoft Terminal Server,
LAN/WAN, Wi-Fi, routers, switches, hubs, firewall, network protocols, fault tolerance, basic
network security, MS Office, Corel/ Word Perfect Office, Lotus Office Suite, McAfee EPO and
Antivirus, Norton Utilities and Antivirus, Symantec System Console and SEP, VMWare, VCenter. .
XenServer, Hyper-V, SCVMM, VMware. VCenter, VSphere, Symantec Backup Exec, Acronis
Backup and Recovery, AppAssure Replay 4 and 5, Blackberry Server, Wyse Terminals, Symantec
security gateway and VPN. Numara Track-it, SalesForce, Remedy Ticketing System, Viper
Enterprise Antivirus, and Symantec Endpoint Security