Course Design Guide

IT/205 Version 12
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Course Syllabus
College of Information Systems &
Technology
IT/205 Version 12
Management of Information Systems
Copyright 2013, 2012, 2011, 2009, 2008, 2007, 2006 by University of Phoenix. All rights reserved.

Course Description

This course introduces students to the world of information technology. Students will examine the technology
concepts included in business systems, networking and project management and explore the systems
development life cycle. Specific topics for the course include: hardware components, software applications,
operating systems, databases, programming, as well as the security, privacy, and safety issues associated with
information technology.

Policies

Faculty and students/learners will be held responsible for understanding and adhering to all policies contained
within the following two documents:

University policies: You must be logged into the student website to view this document.
Instructor policies: This document is posted in the Course Materials forum.

University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies
may be slightly different depending on the modality in which you attend class. If you have recently changed
modalities, read the policies governing your current class modality.

Course Materials

Laudon, J. P., & Laudon, K. C. (2013). Essentials of management information systems (10th ed.). Upper Saddle
River, NJ: Prentice Hall.

Software Resources:

Microsoft Visio 2010 (Student Desktop)

All electronic materials are available on the student website.

Week One: The Role of Information Systems
Details Due Points
Objectives 1.1 Describe the people, organizational, and technological
components of an information system.
1.2 Identify enterprise systems and their use in business.
1.3 Explain the function of information systems in business.
1.4 Explain how information systems help organizations use
synergies, core competencies, and network-based strategies to
achieve competitive advantage.

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Course
Preparation
Read the course description and objectives.
Read the instructors biography and post your own.

Reading Read Ch. 4 of Essentials of Management Information Systems.
Reading Read this weeks Electronic Reserve Reading.
Participation Participate in class discussion. Day 7 10
Discussion
Questions
Respond to weekly discussion questions. Day 2
and 3
10
CheckPoint
Information System
Business Problem
Dimensions
Resource: Week One Electronic Reserve Readings
Consider the following questions and provide substantive
responses of at least 150 words per question.

What are the three dimensions of business problems?
Provide examples of each.
What is the difference between IT and information systems?
Describe some functions of information systems.
Day 4 50


Week Two: IT Infrastructure: Hardware and Software
Details Due Points
Objectives 2.1 Identify the components of IT infrastructure.
2.2 List the major computer hardware, data storage, and input and
output technologies used in business.
2.3 Identify the major types of computer software used in business.

Reading Read this weeks Electronic Reserve Reading.
CheckPoint
Key Computer
Terms
Resources: Section 4.1 of Essentials of Management Information
Systems and Appendix A
Complete Appendix A
Day 5 30
Individual
How Computers
Work Presentation
Resource: Section 4.2 of Essentials of Management Information
Systems

For this assignment, you create an overview of computers and
software for individuals who have not used computers extensively
and want to learn more about them.

Create a 5- to 7-slide Microsoft

PowerPoint

presentation that
provides an overview of how computers are used.

For assistance with this type of assignment, review these
resources.

Day 7 75
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Compare and contrast different types of computer software required
to make computers work.

Include an overview of the purpose of the software with detailed
information provided in the speaker notes.

Describe the relationship between different types of software and
the type of machine with which they are compatible.
Individual
Elements of a
computer

Resource: Microsoft

Visio (available on the Personal Student

Desktop).

Create a Microsoft

Visio document that identifies the major

hardware components of a typical computer. The document needs
to clearly identify at least five major components and should utilize
several of the common shapes available in Microsoft

Visio.
Day 7 25


Week Three: Foundations of Business Intelligence, Decision Making, and
Managing Knowledge
Details Due Points
Objectives 3.1 Explain the effect of database tools and technologies on
business performance and decision making.
3.2 Explain the role of information policy and data administration in
managing organizational data resources.
3.3 Identify the types of systems used for enterprise-wide
knowledge management.
3.4 Identify the major types of knowledge work systems.

Reading Read Ch. 5 of Essentials of Management Information Systems.
Reading Read Ch. 6 of Essentials of Management Information Systems.
Reading Read Ch. 10 of Essentials of Management Information Systems.
Reading Read this weeks Electronic Reserve Reading.
Participation Participate in class discussion. Day 7 10
Discussion
Questions
Respond to weekly discussion questions. Day 2
and 3
10
CheckPoint
Toolwire

ScenarioClarifying
In this scenario, you are a business consultant. You must find ways
to increase the White Peaks Resorts net profit and make it more
competitive through interconnecting systems and applying
Day 7 30
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Business Strategy
Through Database
Analysis
databases and tools.

Throughout the scenario, you interact with hotel staff to gain
necessary information to analyze current business conditions. Take
notes as you progress through the interactions. Using the
information, analyze the business and formulate a way to restore the
organizations health through proper implementation of databases
and tools.

Log in to the student website.
Click Week 3, then click the link to the Toolwire

lab. A new
window opens.
Scroll to the bottom of the page and click Lab Access.

Complete the Toolwire

lab.

Click Save Assessment on the final page of the lab. This saves a
Microsoft

Word file on your computer.

Week Four: Telecommunication, the Internet, and Wireless Technology
Details Due Points
Objectives 4.1 Identify the principal components of telecommunications
networks and key networking technologies.
4.2 Explain how the Internet and Internet technology work and how
they support communication and e-business.
4.3 Identify the principal technologies and standards for wireless
networking, communication, and Internet access.

Reading Read this weeks Electronic Reserve Reading.
CheckPoint
Monitoring
Employees on
Networks
Read Monitoring Employees on Networks: Unethical or Good
Business? on p. 197 (Ch. 6) of Essentials of Management
Information Systems.

Answer the following questions in 200 to 300 words:

How does e-mail benefit an organization? Why might an
organization want to limit how an employee uses e-mail
during work hours? What is an e-mails path once it leaves
an organization?

What is the effect of instant messaging on organizational
networks? What are benefits and drawbacks of using instant
messaging in an organization?

What are benefits and drawbacks of web page and search
engine use in an organization?
Day 4 30
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Should managers monitor employee e-mail and Internet
usage? Why or why not?
Individual
Internet Tools at Dirt
Bikes
Dirt Bikes management is concerned about how much money is
being spent on communicating with people inside and outside the
organization and obtaining information about developments in the
motorcycle industry and the global economy. You have been asked
to investigate how Internet tools and technology could be used to
help Dirt Bikes employees communicate and obtain information
more efficiently. Dirt Bikes provides Internet access to all employees
who use desktop computers.

Resource: Ch. 6 of Essentials of Management Information Systems

Write a 1,050- to 1,750-word paper that provides recommendations
of various Internet tools that would help Dirt Bikes employees:

Include recommendations for how Dirt Bikes could benefit
from intranets for sales and marketing, human resources,
and manufacturing and production.

Propose at least two other tools that would be helpful.
Describe the tools benefits for the employees and
organization and describe the potential network effect.

Discuss the concept of providing wireless access to
employees from the perspective of employee benefits and
the effect to the organization.

Format your paper consistent with APA guidelines.
Day 7 100


Week Five: Security, Ethics, and Social Issues
Details Due Points
Objectives 5.1 Explain the business value of security and control.
5.2 Identify important tools and technologies for safeguarding
information resources.
5.3 Debate the ethical, social, and political issues raised by
information systems.
5.4 Identify the five moral dimensions of the information age.

Reading Read Ch. 7 of Essentials of Management Information Systems.
Reading Read Ch. 8 of Essentials of Management Information Systems.
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Reading Read Ch. 12 of Essentials of Management Information Systems.
Reading Read this weeks Electronic Reserve Reading.
Participation Participate in class discussion. Day 7 10
Discussion
Questions
Respond to weekly discussion questions. Day 2
and 3
10
CheckPoint
Sony Online
Entertainment
In April 2011, hackers obtained personal information, including
credit, debit, and bank account numbers, from over 100 million
PlayStation Network users and Sony Online Entertainment users.
The breach could cost Sony and credit card issuers up to a total of
$2 billion.

Resources: p. 255-57 of Ch. 7 & Ch. 12 of Essentials of
Management Information Systems.

Answer the Case Study Questions in 200 to 300 words that follow
the Case Study.

Format your paper according to APA standards. This means use
citations and provide a reference listing.
Upload completed document to the Assignment Section of your
student website.
Day 4 30
Exercise
Toolwire

Smart
ScenarioEthics of
Monitoring Student
Network Usage
In this scenario, you are an intern with MegaCo, an organization
exploring network usage policies. You have the opportunity to
evaluate the policies on behalf of MegaCo and to consider its social,
political, and ethical issues. Each policy is implemented for 1 day. At
the end, you fill out a survey and feedback form. Once you
experience all policies, you must provide feedback on which policy
you recommend and why you liked it.

Access the Toolwire

lab using the following instructions:

Log in to the student website.
Click Week 5, then click the link to the Toolwire lab. A new
window will open.
Scroll to the bottom of the page and click Lab Access.

Complete the Toolwire

lab.

Click Save Assessment on the final page of the lab. This saves a
Microsoft

Word file on your computer.

Day 5 10


Week Six: Enterprise Applications
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Details Due Points
Objectives 6.1 Explain how enterprise systems help organizations achieve
operational excellence.
6.2 Identify the challenges posed by enterprise applications.
6.3 Describe how CRM systems help organizations achieve
customer intimacy.

Reading Read this weeks Electronic Reserve Reading.
CheckPoint
The Contribution of
Enterprise Systems
Enterprise systems are key in businesses core IT components.

Resource: Ch. 8 of Essentials of Management Information Systems
Answer each of the following questions in 200 to 300 words:

What are enterprise systems? Provide examples of
organizational functions supported by enterprise systems.
How does effectively implementing and using enterprise
systems contribute to achieving operational excellence?
What challenges are posed by enterprise applications?
Day 5 30
Individual
Toolwire

Scenario
Determining the
Effect of CRM
Software on
Business Success

In this scenario, you gain an understanding of how enterprise CRM
systems may be used to help organizations achieve enhanced
customer intimacy and improved business performance. This
scenario presents you with a variety of situations and assessment
types. Take notes to prepare to address the assessments.

Access the Toolwire

lab using the following instructions:

Log in to the student website.
Click Week 6, then click the link to the Toolwire lab. A new
window will open.
Scroll to the bottom of the page and click Lab Access.

Complete the Toolwire lab.

Click Save Assessment on the final page of the lab. This saves a
Microsoft

Word file on your computer.

Day 7 100


Week Seven: E-Commerce
Details Due Points
Objectives 7.1 Identify the unique features of e-commerce, digital markets, and
digital goods.
7.2 Explain the effect of Internet technology on business models.
7.3 Compare and contrast the types of electronic payment systems.

Reading Read Ch. 9 of Essentials of Management Information Systems.
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Reading Read Ch. 11 of Essentials of Management Information Systems.
Reading Read this weeks Electronic Reserve Reading.
Participation Participate in class discussion. Day 7 10
Discussion
Questions
Respond to weekly discussion questions. Day 2
and 3
10
CheckPoint
Analysis of
Electronic Payment
Systems
Many of us have become accustomed to electronic payment
systems. These systems will continue to increase as businesses
and banks present more opportunities to use them.

Resource: Ch. 9 of Essentials of Management Information Systems
Answer the following questions in 200 to 300 words:

Name and describe various categories of e-commerce.

Compare and contrast electronic payment systems. Which
type do you use most often? Which type is most applicable
for organizations you interact with regularly?

Explain how Internet technology supports business-to-
business e-commerce.
Day 4 30


Week Eight: Building Information Systems and Managing Projects
Details Due Points
Objectives 8.1 Explain the core problem-solving steps for developing new
information systems.
8.2 Compare and contrast alternative systems-building approaches.
8.3 Compare and contrast alternative methodologies for modeling
and designing systems.
8.4 Explain best practices for information systems project
management.

Reading Read Ch. 11 of Essentials of Management Information Systems.
Reading Read this weeks Electronic Reserve Reading.
CheckPoint
JetBlue and
WestJet: A Tale of
Two IS Projects
Read JetBlue and WestJet: A Tale of Two IS Projects beginning
on p. 402 of Ch. 11 of Essentials of Management Information
Systems.

Answer the Case Study Questions in 200 to 300 words that follow
the Case Study.

Format your paper according to APA standards. This means use
citations and provide a reference listing.
Day 5 30
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Upload completed document to the Assignment Section of your
student website.
Individual
Hardware
Replacement
Project
The IT department is implementing a new CRM solution in its
corporate offices. The hardware currently in use is out of date and
will not support the CRM application. The hardware must be
replaced prior to deployment.

Resource: Ch. 11 of Essentials of Management Information
Systems
Write a 1,050- to 1,750-word paper that addresses the following:

How do the five major variables of project management
scope, time, cost, quality, and riskrelate to this scenario?
What considerations must be applied when selecting
projects that deliver the best business value?
What factors that influence project risk? What strategies
would you recommend for minimizing this projects risks?

Summarize your response by identifying best practices for
managing this project.
Format your paper consistent with APA guidelines.
Day 7 200


Week Nine: Recap
Details Due Points
Objectives 9.1 Identify major concepts of IT.
Reading Read this weeks Electronic Reserve Reading.
Participation Participate in class discussion. Day 7 10
Capstone
Discussion
Question
Respond to the capstone discussion question.

Consider your favorite concept from this course. Explain the
concept as if you were teaching it to someone in an
upcoming class. How would you present the topic? How
would you explain it so it is easily understood?
Day 3 140