CALL PARK:

==========
Call park allows a user to store a call on a specific directory number so that t
he call can be retrieved from any other phone on the system.
Call pickup procedure
----------------------
A user receives the call and press the answer button and then presses the call p
ark button. The parked number will be displayed for few seconds. Note the parked
number and you should retrieve the call by dialing the parked number.
1)Normal Call park:
Call Park Number/Range :Make sure it doesnt overlap with the extension numbers.
Partition: Allows who can park the call( for e.g Call park is assigned the parti
tion, the user whose CSS contains the partition of call park can only park the c
all)
Cisco Unified Communication Manager: select the call manager that will hold the
calls when the call is parked. Call holding requires the MTP. The mentioned call
manager will act as the MTP.
Service parameters for Call park:
---------------------------------
Call Park Reversion Timer:The number of seconds to wait before returning a parke
d call to the phone from which the call was parked.
Call Park Display Timer: The number of seconds that the call park number (and ot
her notifications) display on the IP Phone
Directed call park:
===================
Directed call park holds the call to an extension that is user defined. In call
park u cannot define the define the parked extension. He will simply press the p
ark button and the parked extension number is automatic.
Directed Call park procedure:
-----------------------------
A user receives the call -->Answer the call---> Transfer the call to extension d
efined in directed call park.
Note: In call park u are simply presssing the Call park button whereas in direct
ed call park u are pressing the transfer buttton.
Configuration:
--------------
Number:for e.g 8X
Reversion Number:The number the call parked will be reverted back after the expi
ry of Call park Reversion Timer.
Reversion Calling Search Space: The CSS for the extension mentioned above.
Retrieval PrefixRequired Field:for e.g 34
When parking the call use 81 or 82 or 83 or 84. Retreving the call use 3481, 348
2 etc.
Busy Lamp field:
----------------
CALL PICKUP:
============
Call pickup group:Allows to pickup an extension in ur own group.
Call pickup and group call pickup enable users to answer a call that comes in on
a directory number other than their own.
When an incoming call rings on another nearby phone (within earshot), users can
redirect the call to their phone by pressing the PickUp softkey or dialing the a
ppropriate group number and then pressing the GPickUp softkey.
Configuration of call pickup:
-----------------------------
Create the pickup Group.
Assign the the Pickup groupname to the line numbers of the phone.
How to create the Call pickup group:
------------------------------------
Go to Call routing-->Call Pick up group--> Add new one--->Add
1)Call pick group name and number.
Assign the partition--->Who can call this.
Group Pick up:
--------------
The user is able to pickup the call for another group. When an incoming call com
es in for another group. Press the group pickup softkey and dials the other grou
p call pickup number to get connected to the call.
Service parameters for the Call pickup:
---------------------------------------
Auto Call Pickup Enabled
Call Pickup Locating Timer
Other Group Pick up:
--------------------
Working Procedure:
------------------
User hears that other group person has a call and is not avaialble. So he presse
ss the Other Call pickup group softkey in his phone.
As soon as he presses it, Call manager searches for the incoming call for the gr
oup and it will search the other Call pickup group for the incoming call.
Note: Other group pickup softkey template needs to be assigned to the user
Shared Lines:
=============
same directory number to two or more phones.
Multiple call/Call waiting settings:
Intercom:
=========
Intercom allows an incoming call to automatically answer, causing the phone to g
o off-hook when an incoming call is received.
Intercom line should be assigned to the user.
Intercom allows u dial the predefined target.The called destination auto answers
the phone with mute activated. There is a one way voice path between the initia
tor and the destination. so the initiator can deliver the short message irrespec
tive of the fact the called person is busy or idle.
Whisper intercom--> Call manager implements whisper in order to prevent the voic
e of the called party to be sent automatically. It means there is one way voice
path from the called party to the caller until the called party pressess the int
ercom button.
When an incoming call is auto answered the called party will hear a beep sound.
Hold Reversion:
===============
Alerts a user when the held call exceeds the sepcific time limit.
Cisco Call Back:
================
Allows receiving the call back notification when a called party line becomes ava
ilable.
Barge:
======
Allows to add a person to a connected call.
DND: Do not disturb:
====================
When a user receives the incoming call then it will turn off the ringer. In call
manager 7 some features added such as call reject to the DND.
Settings for the DND:
go to Device -->Device settings --->Common phone profile-->
DND Option:
DND Incoming Call Alert: