Reference Future Vision Aide Pvt.

Ltd
Current Position-IT Engineer
Current CTC-3.43Lacs
Expected CTC-4Lacs
Notice Period-3Months
KAU!IK PAUL
Aiming assignments as Software Engineer with a growth oriented organization.
Experience Summary
1.6 years of professional IT experience in application development, maintenance and
enhancements in Oracle !" and A#P.$%T.
&or'in" (ith CMC PV !", an end)to)end information technolo"* solutions and services
provider, from Au"ust ) +!+ to till date.
,ands)on experience in handlin" Production Issues, Process Improvement - Incident
.ana"ement.
#tron" s'ills in /evelopment and ,andlin" technical and functional 0ueries. A1ilit* to "rasp
0uic'l*.
2ein" part of #oft(are /evelopment Life 3*cle 4#/L35 includin" Re0uirement anal*sis,
/esi"n, /evelopment, Testin", /eplo*ment, .aintenance and #upport.
#tron" Interpersonal and communication s'ills, a1ilit* to (or' in a team as (ell as
independentl* (ith minimal supervision.
A "ood understandin" of the fundamental 1usiness processes of an* application.

Pro#ect Experience
Pro#ect 6 TATA 2usiness #upport #ervices 4T2##5
P$ace of %or& 6 3.3 Pvt Ltd
"escription 6 TATA 2usiness #upport #ervices 4T2##5 is a rapidl* "ro(in" 7rd part*
customer experience mana"ement service provider, offerin" end)to)end
customer communication mana"ement services across the customer lifec*cle,
(hich include6 3ustomer ac0uisition, customer service, technical helpdes',
customer retention, collections and data anal*tics across Industr* verticals
and hori8ontals.

'o$e and 'esponsi(i$ities)*
Involved in the support, maintenance and development of s*stems.
/eliverin" feed files to client.
3arr*in" out desi"n, construction, revie( and defect anal*sis activities.
Responsi1le for data1ase desi"n and development and Application Tunin".
Providin" suita1l* tested fixes to defects (ithin the sustaina1le deliver* process.
Providin" automated solutions for .anual processes (ith optimi8ed desi"n.
Anal*8e the root cause of the incidents and provide permanent fixes for these.
Reference Future Vision Aide Pvt.Ltd
,andled the incident mana"ement calls to find out impacted applications and find the root
cause to provide the solution to protect the 1usiness loss to client.
Represented the team on status call (ith client and onshore coordinator.
.ana"in" internal tic'etin" tool.
"ata(ase oo$ ) Pl9#0l /eveloper
Version Contro$ oo$ ) V##
echno$ogies 6 A#P.$%T, Oracle !"
"uration ) Au"ust, +!+ to till date
"e+e$opment and Process ,mpro+ements )
Pro#ect it$e 6 TATA 2usiness #upport #ervices 4T2##5
C$ient 6 T2##
echno$ogies 6 Oracle, V2.$%T
'o$e 6 /eveloper
'esponsi(i$ities 6
:atherin" and understandin" re0uirements from onsite team and client.
Anal*8in" re0uirements and understandin" the current s*stem.
Time estimation for each re0uirement.
%nsure appropriate 1ac'ups are ta'en to protect data inte"rit*.
%nsurin" data securit* is not compromised.
Anal*8in" the s*stem performance.
/evelopment and ;nit testin" of the s*stem.
/eliver* of the pro<ect
"ata(ase oo$ 6 Pl9#0l /eveloper
Version Contro$ oo$ 6 V##
echnica$ Expertise
-perating System ) &indo(s =, &indo(s >P
"ata(ase ) Oracle !"
Scripting !anguages ) ?avascript
"ata(ase oo$ ) Pl9#0l /eveloper
Version Contro$ oo$ ) V##
echno$ogies ) Oracle, A#P.$%T
Educationa$ Metric
3ourse @ear ;niversit*92oard 3olle"e9Institute A93:PA
Reference Future Vision Aide Pvt.Ltd
2. Tech
+!
+
&est 2en"al ;niversit* of
Technolo"*, Bol'ata
3alcutta Institute of
%n"ineerin" and
.ana"ement
C.!D9!
I.#.3
+!!
C
3ouncil for the Indian #chool
3ertificate %xaminations
.ansur ,a1i1ullah
.emorial #chool
E.+F A
I.3.#.%
+!!
G
3ouncil for the Indian #chool
3ertificate %xaminations
.ansur ,a1i1ullah
.emorial #chool
E!.+ A
Persona$ "etai$s
"ate of .irth ) D9!79EE!
Permanent Address ) +!9, Ostad Amir Bhan #arani, Bol'ata ) =!!!C+
Current Address ) +!9, Ostad Amir Bhan #arani, Bol'ata ) =!!!C+
!inguistics Proficiency ) %n"lish, ,indi, 2en"ali