Etka7 3

Introduction to ETKA 7.
3 New Features
Introduction 1
New Administrative Features 2
New Graphic Navigation And Expanded FI Features 4
Extended Search Function 8
Increased Access To Information 10
Intelligent Parts Suggestions 16
The Order Form Opportunity 19
Ability To Make Use Of Nora 30
DMS-ETKA Interface Potential 35
Possible Future Features 36
New Buttons And Displays 37
Additional ETKA 7.3 Resources 39
Table of Contents
1
ETKA 7.3 New Features
The new features available with ETKA 7.3 will help you:
Increase part selection/ordering efficiency
Optimize parts processes
Increase your spare parts sale volume.
INTRODUCTION
2
ETKA 7.3 includes three new administrative features to help you to work more efficiently and
have your work in ETKA be more effective.
Updates happen while you work!
Continue to use ETKA 7.3even performing searcheswhile the system completes
updates. This optimized updating feature considerably reduces the time you need to
spend on data updates.
When the update gets underway, you will see a small pop-up window appear in the upper
left corner of your monitor. You can move this window to a more convenient location,
if necessary, by positioning your cursor on the blue bar at the top of the window and
holding down a left-click of your mouse while you drag the pop-up window to a new
location.
You may notice a brief interruption when this updating process is going on and you are
working in other software programs.
Add attachments to your notes
Now when you create your own note related to a part/part number, you can attach
pictures and/or documents directly to the note.
NEW ADMINISTRATIVE FEATURES
3
Networked users can access any note another user has created
Beginning with notes made in 7.3, if you choose, your notes can be centrally stored for
your network, making them available to all users of your choosing, at all times. In this
way, each user can have access to the same information. Photos and other documents
can be attached to notes. (Note: You can also choose to move or copy older notes from
your C drive to your shared file, so that those notes, too, will be available.)
To take advantage of this feature:
From ETKA 7.3s homepage lick on MAINTENANCE
Click on INI - EDITOR
1. Under UNIVERSALLY, click on Remarks
2. Click on the checkbox in front of Path
3. Click on the SEARCH button to browse locations, selecting a path to get to
destination file
4. Optional: If access to the path to the central location where you choose to store
your ETKA 7.3 notes requires using a username and password, you can enter and
store them at this point in the set-up, so you wont have to enter them every time
you want to access your notes.
5. Click on the TEST PATH button to test that youve selected the intended path
6. Click on the STORE button to save.
NEW ADMINISTRATIVE FEATURES (cont.)
4
The panel previewin two display modesis now available, in a variety of situations, to help
you see everything you need at a glance:
1. In searches from the subgroup overview:
Select your preferred panel preview display mode by clicking on the Display
individual figures or Display miniature images buttons.
You can easily go back and forth between the two display modes:
Display of miniaturie images Display of individual figures
= Fade in
to individual illustration figures
= Fade out
to multiple miniature images

2. In the picture-text view, the panel preview allows you to fade miniature images of the
main group in or out.
3. When you search for a part via a Word Search or for part number via a PAL (formerly,
ATP) Search, the search results are now shown in a panel preview. When your
search for a part results in multiple pages, and you select one of the search hits to
view, the other results will be shown along the bottom of your screen in a panel
preview. This allows you to select another hit to view by just clicking on the panel
preview of it, instead of having to back up, remember the other pages, or redo the
search in order to access the other search results you might need to look at in order
to find the part you need:
NEW GRAPHIC NAVIGATION AND EXPANDED FI FEATURES
5
4. After an FI search:
Either panel preview display mode is available for the subgroup panel preview as well (as
long as there is an illustration for the part suggested).
At the Word search screen, be sure to click on the box in front of Illustration overview
to check it:
Note: Changes made to the Illustration overview checkbox are automatically saved.
NEW GRAPHIC NAVIGATION AND EXPANDED FI FEATURES (cont.)
6
The panels that contain FI suggestions have the illustration numbers in black in both the
subgroup overview and the panel preview. Note that all other illustration numbers are
grayed out, except for the one (circled here in red) that is the FI suggestion:
Using the new Compress FI display and Decompress FI display buttons, you can now
determine what results you see in the panel preview:
Compress FI display: Decompress DI display:
7
FI suggestions are additionally identified with a green marking. Original Parts marked in
orange have multiple uses; these parts require further information before making a
selection (e.g., items for installation on the left or right side). Color identification is
available through either graphic navigation or through the conventional parts search:
8
Several new search features help speed up your searches:
You can now search for PR NUMBERS using their description
Find the PR code youre looking for with the help of the corresponding description of
the vehicle feature/option. The search narrows down the resulting choices after each
additional letter of the description is entered in the Input field.
For example, if youre interested in checking out the PR code for tires, typing a t into
the Input field begins narrowing down your search results, and with each additional letter,
your search becomes more targeted to the resulting tire entries:
EXTENDED SEARCH FUNCTION
9
You are reminded of a part number when you perform a PR Number search:
If you have just completed a part search and want to perform a search for a PR code, as a
helpful reminder, the part number you found is displayed on the header of the Car Data
window.
Once youve completed your Parts search:
. . . use the right-click menu to initiate a
seconda PR-Numbersearch:
. . . notice that in ETKA 7.3, the part
number you found in your just completed
search is displayed in the header of the Car
Data window:
. . while the PR codes are displayed as
theyve always been in the main part of the
search window.

You will experience improved SDC search results
The hit accuracy in searches using the Service Diagnosis Code (SDC) has been
enhanced as a result of improved logic functions taking place in the background.
EXTENDED SEARCH FUNCTION (cont.)
10
Access to the Chemical Materials catalog from your FI searches
After an FI search, the Chemical Materials Catalog can be opened from the Car
Identification pop-up window by just clicking the new Open information on special paint
jobs icon to get you to the paint listing for that VIN, whether it involves a standard or
special color.
For our market, the paint ordering process will remain the same, but the name and last
three-digits of the paint code shown will be the same as you will need to order in Excelda.
INCREASED ACCESS TO INFORMATION
11
Access to additional information on a VIN
This feature allows you to easily access any additional information that is available for the
VIN of the vehicle youre looking for parts for.
INCREASED ACCESS TO INFORMATION (cont.)
12
Clicking on the Additional Information icon results in the documents pertinent to the VIN
being brought up in the Search tab in Infoline:
Remember, the new technical document visibility feature in InfolineETKAs information
warehouse for original spare partsmay provide you with more information during your
parts searches, allowing you to make more informed decisions.
A technical document posted on Infoline may be found one of three ways:
1) Part Information screen linked to a specific part
2) Search function user defined search criteria
3) View list of documents
Option #1) Accessing Infoline Documents via ETKA
From within ETKA, you search for a part as usual, by clicking on the Display Function
List icon and then searching by Part Number or PAL.
13
After clicking on the icon, the Infoline website will open showing only the document(s) linked to
that part number.

In order to open a specific document, click on the arrow next to the document name:
Option #1 (cont.)
When there is an Infoline document linked to a part number in ETKA, the Open technical
information icon will be visible in the Additional Info box section of the Part
Information window:
14
Option #2) Search Function
From this Infoline Search tab, you can search for any other document by entering search
parameters in any of the fields shown above the Search button:
Once the search is complete, open the item you are interested in by clicking on the arrow
to the left of the item.
Option #3) Viewing the List of Documents
You may also open and explore the list of all technical documents loaded on Infoline by
clicking on the Technology tab.
On the Technology tab, there are links to GP Bulletins and to EP Bulletins:
GP Bulletins bulletins relatd to original parts
EP Bulletins bulletins related to exchange parts
15
To open any document, simply click on the arrow to the left of the document title.
Note: You can click on the News tab to find current information posted by Germany.
Notes to all users:
Be aware that only documents containing a part number that is linked to the parts catalog
will appear in the Infoline list; it is not intended as a comprehensive list of all technical
documents. Please continue to refer to ServiceNet and ElsaWeb for technical information
as needed.
Please make sure to refer to vehicle application information contained within the
document, as some parts appear in multiple catalogs. The bulletin may not apply to all
vehicles in which the part is used.
For more information, consult the ETKA: Infoline User Guide (September 2, 2010).

Option 3 (cont.)
To make locating a specific type of file easier, local naming convention begins document names
with the document type (see underlined documents in the screenshot):
16
Take advantage of intelligent parts suggestions with the new Fitting Parts features to
help you get everything you need the frst time.
Intelligent parts suggestions help you order items that belong together, suggesting many
of the parts you may need for a repair. This feature is currently available in all Volkswagen
FI-active catalogs, and is a feature Audi users will be able to take advantage of soon.
The parts that should also be replaced when a repair is made are shown in the picture-text
view and on the Parts Information screen:
INTELLIGENT PARTS SUGGESTIONS
17
On the Parts Information screen, as well as receiving the also use message, you now have the
opportunity to click on the Open Fitting Parts button:
INTELLIGENT PARTS SUGGESTIONS (cont.)
18
. . . Which brings up the Fitting Parts screen, allowing you to approve adding the additional
needed part(s), by clicking on the ASSUME button, or to uncheck the additional part(s) before
approving the original part be added to your ETKA order form (by clicking on the ASSUME
button):
Note: The additional parts recommendations provided through the Fitting Parts feature are
suggestions only. You are responsible for verifying you have all the necessary and correct parts
required for the repair. If you discover any missing or incorrect information via the Fitting Parts
feature, please submit a Web Support ticket.
INTELLIGENT PARTS SUGGESTIONS (cont.)
19
The ETKA Order Form can now assist you in building your parts orders.
In our market, at this time, you will continue to order parts through Parts On Command or
your DMS, as you have in the past. However, you may find that the ETKA Order form can
save you time and increase the accuracy of your orders.
The order form serves as a helpful tool in collecting all the necessary parts in one list that
you want to order for a repair, particularly for large repair orders. Once you have the list,
you can print it out and have it available to help you place your parts order.
To use the ETKA Order Form for listing the parts you intend to order in POC:
1. Choose which of two ways you will use to create the order form:
Select Order Form (or press F10) from the Display Function List:
THE ORDER FORM OPPORTUNITY
20
. . . which will take you to your most recent order, from which you can click on the
OVERVIEW button to start a new order or add to an existing one:
OR...
THE ORDER FORM OPPORTUNITY (cont.)
21
Once you have double-clicked on the part number you want on the Catalog page:
22
. . . And, if receiving this message, have clicked on the OK button . . .
23
. . . Landing you on the Part Information screen (see below), where you click on
the Open Fitting Parts button . .
THE ORDER FORM OPPORTUNITY(cont.)
24
. . . to get to the Fitting Parts screen and see the additional parts that are recommended,
unchecking the checkboxes preceding any part you dont want by clicking on the checkbox(es),
before clicking on the ORDER FORMS button:
25
. . . EITHER WAY, YOULL END UP ON THE ORDER FORM . . .
2. A) In the Create field, enter an identifying title for the order, such as your Customers
last name (Note: The identifier you enter in the Create field can have no spaces in
it). Or B) choose to add your chosen parts to an already-started Order Form.
A new feature of ETKA 7.3 version isfor those who have used Order Forms in the
pastthat now the order you are looking for can be found directly by means of the
customer name or another identifier, whatever name youve created for the order
form.
3. Click OK.
26
4. Click on the ASSUME button to indicate the order form contents are what you
intended. The ASSUME button serves the function of what an OK button
usually does:
Notice also, that on this screen, you can find the Order Form identifying name, the
quantity, the VIN.
Note: It is no longer possible to accidentally add a basic part number to an Order
Form. If you select a part without the color codeby double clicking on itthe
ASSUME button will be grayed out in the Part Information window, so it is not
possible to add this incomplete part number to an Order Form.
27
5. Once a part has been added to your order, a shopping cart symbol appears in front of
the part number on the catalog page:
6. If you hover your cursor over the shopping cart in front of the part number, the quantity
of that item on your order form will be displayed:
7. At any time, from any place in the Catalog, clicking on the Shopping Cart icon on the
vertical tool bar at the top of the screen will open your current order:
Note: The feature indicated by the Multiple Shopping Cart icon, located above the
single Shopping Cart icon, does not apply to our market.
28
8. OPTIONAL: Adjust how the ETKA Order Form will print out to accommodate your
needs:

29
9. Click on PRINTOUT SETTINGS button and select your preferences by clicking on
checkboxes:
Note: In the translated print-out settings pop-up window (below), the word over is
used in place of out; the phrase should read Take out.

Notice that you have the opportunity to remove the date, the time, the prices and/or
the part number(s) from the order form printout. You may select these changes for the
current order form or set them permanently for all order forms that you print out in the
future.
Note: You are also able to change your print-out preferences by clicking on
MAINTENANCE on the ETKA homepage and then selecting INI-EDITOR. Chose Order
Form, under UNIVERSALLY, to have the screen above appear.
30
ABILITY TO MAKE USE OF NORA
31

Note: If the NORA Order Forms button in your ETKA header appears grayed out, go
through Maintenance on the ETKA homepage to the INI-Editor, under
COMMUNICATION, select the NORA Order Form Configuration, click on the checkbox
preceding Edit NORA Order Form to check it, and click on the STORE button:
Note: You must perform this step independently for each brand in order to activate the
NORA Order Forms button.
ABILITY TO MAKE USE OF NORA (cont.)
32
Take advantage of the benefits of partslink24, the web-based catalog service LexCom
offers to independent repair facilities (IRF). As an authorized dealer, partslink24 allows
you to e-mail illustrations and receive NORA orders from IRFs. Send your NORA
customers an e-mail with a link that allows them to open the corresponding picture-text
page via partslink24. This allows your NORA customers to conduct their own searches
and order the required Genuine Part directly from you via partslink24.
partslink24 for you:
Access for dealers to partslink24 is free
Having a dealership account allows an IRF to select you as an authorized dealer to fill
their parts order
Click on Contact on the partslink24 website to send a request to LexCom for your
dealership account to be set up:
33
partslink24 for your IRFs
There is a small monthly fee for IRF users; access is available for different durations of
time
IRF users click on Register Now in the upper right corner of the partslink24 website to
register
Once registered with partslink24, an IRF user has unlimited access to the information in
partslink24 and is able to submit orders to authorized dealers
An IRF user must set up a www.partslink24.com account for ongoing access, but no
account is required to use the e-mail function only
Without an account, an IRF user will have 24 hours to access a specific catalog page that
you have e-mailed to them
IRF users can send you a Shopping Cart with the part(s) they wish to order based on their
exploration of the ETKA catalog page link you have provided.
The NORA Order Form function
Once your dealership partslink 24 account has been set up, you will be notified by e-maiL
when you receive a new NORA order from an IRF through partslink 24.
By clicking on the NORA icon in the ETKA header:
34
Additional information about an order maybe indicated by the appearance of one or two
icons on the order line:

- indicates that there is a message included with the order

- indicates that the customers delivery address is different from the billing
address
An individual order can be opened by clicking on the order line. Within the order screen,
changes can be made to the order such as adding or removing an item or changing the
quantity. The dealer can also do a PAL (formerly, ATP) search of a part from the order to
view the catalog page and verify the application.
Note: See the ETKA: partslink24 User Guide for additional information regarding
e-mailing an ETKA catalog page to an IRF in partslink24.
. . . you can open the entire list of orders you have received from IRFs:
35
Once your DMS has decided to create the interface with ETKA, even more new features will be
available to you!
A DMS-ETKA interface consists of bi-directional communication between the DMS and the ETKA
Catalog to allow customer repair orders (ROs) to be opened in the Catalog, the necessary parts
selected and transferred back to the DMS, with the goal of reducing the need to re-type or copy
and paste VIN and part numbers, thereby reducing the possibility of manual-data-entry-related
errors.
If your DMS provider has made the move to interface with ETKA . . . you will be able to
search for a repair order (RO) using a customers name or license number. Via such a
DMS interface, ETKA is able to access the ROs youve created through your DMS system,
so instead of looking up all of the parts for a repair in ETKA and then manually entering
them on the RO, you can open ETKA to access the RO. Once youve searched by
customer name (or license number), the VIN will automatically populate, you can proceed
to select the necessary parts, add them to the quote and save it. When you return to
your DMS system, you can open the quote and save it to the RO.
If your DMS provider has made the move to interface with ETKA . . . the Optimized
Warehousing feature may prove beneficial for multiple-location dealers. When you make
an inventory inquiry, ETKA will take the storage location of your multiple-locations into
consideration and display inventory available per dealership location via Parts information.
[NOTE TO ADP USERS: For more information about the ADP interface with ETKA, see your
ADP-ETKA Catalog Interface User Guide.]
DMS-ETKA INTERFACE POTENTIAL
36
In the future, our market may be able to take advantage of or decide to adopt these additional
ETKA 7.3 features:
Photos will be available in the Color Combination tab of the V pages: Volkswagen and
Audi plan to add photos at this location in the future to help you visualize the available
color combinations for a model at a glance by clicking on the camera icon.
Best before date icon indicates which parts from Germany (e.g., engine oil) have
an expiration date. Look for this display icon in the far right of the Additional Info portion
toward the bottom of the Part Information screen. Theres no need to click on this icon; it
just is an indicator that the part has an expiration date, not what that date is.
Service key display: In 2012, we expect to roll out this feature, which will provide you
with information related to customer data and vehicle maintenance history.
Depot availability display: We are currently investigating the functionality of this feature
for our markets multi-tiered warehouse system.
POSSIBLE FUTURE FEATURES
37
Part is in shopping cart
(Note: This is a display icon only; the icon is not clickable although when preceding an
order part in the Catalog, can be hovered over to display the quantity ordered.)
On Parts Information screen: Open additional technical information
Car Identification screen: Open additional technical information on VIN
Open information on special paint jobs
Compress FI Display
Decompress FI Display
Display miniature images
Display individual figures
Open fitting parts
Note Best before date

(Note: This is a display icon only, indicating that an expiration date exists for the part;
the icon is not clickable and does not provide the date.)
NORA message at parts number level indicates that there is a message
included with the order
(Note: This is a display icon only; the icon is not clickable and does not open the
message.)
Delivery address is not billing address indicates that the customers
delivery address is different from the billing address
(Note: This is a display icon only; the icon is not clickable and does not open either
address.)
NEW BUTTONS AND DISPLAYS
38
Retrieve multiple warehouse display
(Note: This is an active icon only for multiple-location dealers that have a DMS interface.)
Open marketing information
Icons related to features not for our market at this time:
NEW BUTTONS AND DISPLAYS (cont.)
39
To help you optimize your use of ETKA 7.3, consult the additional support materials and training:
ETKA: Infoline User Guide
ETKA: partslink24 User Guide
ETKA 7.3 Self-Study Program (available the 2nd quarter of 2011)
ETKA 7.3 Instructor-Led Course (available in the 3rd quarter of 2011)
ADDITIONAL ETKA 7.3 RESOURCES

Etka7 3

Загружено:

Сведения о документе

Исходное описание:

Оригинальное название

Авторское право

Доступные форматы

Поделиться этим документом

Поделиться или встроить документ

Параметры публикации

Этот документ был вам полезен?

Это неприемлемый материал?

Авторское право:

Доступные форматы

Etka7 3

Загружено:

Авторское право:

Доступные форматы

Introduction to ETKA 7.

Вам также может понравиться