IBM Tivoli Change and Configuration Management Database (CCMDB)

IBM Tivoli Change and Configuration Management Database (CCMDB).

IBM Tivoli Change and Configuration Management Database
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Software > Tivoli > Solutions >
IBM Service Management
Essentials



IBM IT Service
Management, or ITSM,
leverages IBM's unique
value to deliver a
software and service
solution that can help
clients achieve
measurable results. To
meet business and
customer requirements,
IT organizations need to
start managing IT service
as a businessan
approach that requires
better use of IT assets,
better use of human
resources and better
execution of IT processes. IBM Service Management Essentials
leverages IBM's unique value to deliver a software and service
solution that can help clients achieve measurable results:


IBM's unique value Expected results
Pre-integrated ITSM Essentials
identifies and manages change and
configuration procedures according
to governance processes
Achieve two to three times
the cost reductions, and
increase quality, customer
satisfaction and revenues
compared to a non-
integrated approach
A single vendor interface for IT
optimization and efficiency that
delivers and manages a "single
enterprise" service management
solution
Optimize IT, freeing up
resources and budget for
business value projects
Automated processes integrated on a
common service management
platform, ensuring greater
consistency in problem resolution
Have fewer errors, save time
and increase productivity
when you "get it right the
first time"
Support from one of the world's
largest consulting organizations, with
IBM Consulting Services
practitioners who are trained,
certified and experienced in
delivering IT service management
solutions
Gain best practice processes,
with solutions and
workflows that are 100
percent ITIL aligned and
ITUP based




More offers




ITSM Essentials supports five service management processes
incident management, problem management, configuration
management, change management and release managementand
the service desk and CMDB that connect them. The solution has four
key components
IBM Consulting Services brings together service
management processes, industry-leading technology, people,
and information for a more successful implementation. The
solution includes installation, personalization and testing of
all software, as well as documentation and training for key
personnel.
IBM Tivoli Service Request Manager supports a
streamlined incident and problem management process that
enables efficient service with reduced downtime and service-
related costs.
IBM Tivoli Change and Configuration Management
Database (CCMDB) provides an enterprise-ready platform
for discovering the assets in the infrastructure, managing the
change and configuration control processes, and storing deep,
standardized data on configurations and change histories.
IBM Tivoli Release Process Manager automates complex
deployments in the context of the overall release
management process.

To speed implementation of IBM Service Management Essentials,
IBM Global Technology Services consultants will install and
configure the solution to meet your business objectives. One of the
world's largest consulting organizations with a community
practice of more than 5,000 global members including operational
managers, architects, consultants and software developers IBM
Global Technology Services draws on a broad range of capabilities
and a comprehensive portfolio of business and IT consulting
services.

Products included in this solution

IBM Tivoli Change and
Configuration Management
Database
Provides an enterprise-ready
platform for storing deep,


standardized data on
configurations and change
histories to help integrate
people, processes, information
and technology.


IBM Tivoli Release Process
Manager
Provides a process-based
solution to address the domain
of Release Management as
defined by Information
Technology Infrastructure
Library (ITIL).


Netcool/Proviso
Netcool/Proviso delivers
service quality and
performance management with
the carrier-class scalability and
flexibility required for new
generation services like VoIP
and initiatives like OSS
consolidation and network
convergence.


Tivoli Service Request
Manager
IBM Tivoli Service Desk
enables service efficiencies,
reduces disruptions,
streamlines service desk
operations, improves customer
satisfaction, and reduces costs
by unifying key service
support and asset management
processes






IBM Service Management Essentials resources

Library


IBM Service Management Essentials links

Solution sheet: Jump start IT service capabilities,integration and
implementation with IBM Service Management Essentials

Service Management - Driving Innovation through Visibility,
Control, Automation



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Page last updated on September 20, 2008.
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