DRUMIL KALOO

Mobile: +919323569334, Email: drumilkaloo@rediffmail.com

Seeking managerial assignments in Business Development / Operations’ Management / Client
servicing with a growth oriented organisation

PROFESIONAL PROFILE

 Professional with over 7 years of rich extensive experience in Business Development, Client Servicing /
Operations’ Management in the Capital product Industry.
 Currently working with Videojet Technologies(I) Pvt. Ltd as Business Development Manager
 Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for
achieving business and individual goals
 Acting as an escalation gate to resolve critical issues of the team members. Skills in conducting various training
or one to one sessions for enhancing the performance and quality of service
 Demonstrated abilities in cementing healthy relationship with the clients and rendering effective service
 Good communication & interpersonal skills with proven abilities in customer relationship management & Team
Management.

CORE COMPETENCIES

Business Development

• Analyze current level of performance and drive improvement, through deployment of Customer Satisfaction and
Audit scores through different operational techniques & methodologies.
• Handholding, Managing and controlling the sales team.
• Ensure strict adherence to planning schedules, sales timelines and accuracy of given targets defined from time
to time.
• Ensuring that the teams adhere to all the quality tools and procedures.

Operations Management

• Providing inputs to team to achieve operational Key Performance Indicators s like Average Handled Time,
hold time, Attrition reduction etc
• Enhancing productivity and output of the operations team by providing inputs to management on process
issues and drive corrective actions

Client Servicing
 Mapping client’s requirements and rendering effective solutions in line with the guidelines specified by the
client.
 Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for
improved sales.

Team Management
 Monthly target setting for self & executives and tracking improvement.
 Leading, mentoring & monitoring the performance of sales team to ensure achievement of individual & team
targets.

ORGANISATIONAL EXPERIENCE

Since July’08 Videojet Technologies (I) Pvt Ltd, Mumbai as – Business Development Manager
A Danaher Group company, Videojet Technologies, the company is considered to be a world-leading
manufacturer of coding, print & laser marking products, fluids & accessories for the product identification
industry. As continuous ink jet (CIJ), drop on demand (DOD), thermal transfer overprinting (TTO), array, and
laser technologies, Videojet has over 275000 units installed worldwide & serving more than 135 countries.

Industry: Automotive Industries, Brand Protection Solutions, Consumer Packaged Goods Industries,
Pharmaceutical. Market, Wire/Cable & Extrusion industry.
Products handled are as follows:

Products by Brands Products by Technology

Laser Marking Products
Videojet Thermal Transfer Overprinter
Small Character Ink Jet
Large Character Ink Jet
Willett

Job Profile:

 Responsible for meeting sales team goals.

 Conducting sales and marketing calls to book meetings with potential clients.
 Sending follow-up marketing materials and make follow-up monthly calls until relationship is established.
 Personally visiting potential, new and existing customers to facilitate new business.
 Perform client presentations articulating the value proposition of product, solution, and service offerings.
 Coordinate efforts to improve the customer experience at the point of sale.
 Manage product sales growth, individual sales effectiveness and account base by reviewing sales activity
schedule.
 Pursued long-term account strategy that maximized profits and assisted in cultivating long-term
relationships with the appropriate decision makers.

Jan’07–June’08 Escon Elevators Private Limited, Mumbai as – Sales Manager – (Navi Mumbai Region)
Escon is an ISO 9001 company guided and managed by efficient technocrats is an elevator industry having in-
house manufacturing facilities for different types of elevators along with R & D unit.
Responsibility – Heading Sales and business development in the areas of:
Industry: Builders & Developers, Architects.

Products handled are as follows:

Products
Passenger Lifts
Automobile Lifts
Capsule Lifts
Escalators
Industrial/Goods Lifts
Hospital/Stretcher Lifts

Job Profile:
1. Direct selling of the Products.
2. Responsible for after sales & Erection and Commissioning of products.
3. Other activities
 Attending Techno-Commercial discussions
 Preparation of proposal drawings
 Co-ordination with factory and clients for technical specs
 Handling of all post sales activities
 Active member in ISO auditing.
 Preparation of MIS statements
 Preparation of Monthly/ Quarterly/ Yearly variance reports.

Jan’04- Dec’06 Tidland Web Accessories Private Limited, Navi Mumbai – Asst. Manager – Operations
A Maxcess Group company, Tidland mainly deals in Web winding & slitting accessories used in Graphic, Paper &
Flexible Packaging Industries.

Responsibility – Heading Sales, Purchase and business development in the areas of:
Industry: Graphic / Paper / Flexible Packaging
Principals and Products handled are as follows:

Principal Products
 Core Shafts (button, pad, lug, leaf, or composite )
Tidland Corporation (U.S.A) Core Chucks & Safety Chucks
Slitting Equipment, Brakes & Accessories.
Fife – Maxcess International Web Guides, Sensors,
Web Inspection Systems.

Job Profile:
• Direct selling of the Products
• Production & material planning.
• Release of purchase orders & follow up.
• Responsible for after sales service of products.
• Co-coordinating with production teams for planned procurement of material.
• Other activities
Familiar with ERP systems
Preparation of proposal drawings
Co-ordination with factory and clients for technical specs
Handling of all post sales activities
Active member in ISO auditing.
Preparation of MIS statements
Preparation of Monthly/ Quarterly/ Yearly sales & purchase reports

Jan’03- Dec’03 Kayvee Rubber Products Pvt. Ltd. – Mumbai – Quality Control Engineer

Products:
Rubber products earth moving machines & bellows for auto industry.
Job Profile:

• TO promote the quality of products by means of regular inspection & testing of products & raw material
according to the set standards.
• To co-ordinate with various departments for ISO certification & for maintenance for Set standards.
• Implementation & development of new products, trouble shooting of existing products & technical support to
customers.

Apr’02- Nov’03 Aloke Rub Plast Pvt Ltd - Mumbai - Quality Assurance Engineer

Products:
Water taps, household products, thermo ware products, plastic accessories of automobiles etc & rubber products

Job Profile:
• Testing, Evaluation & Quality control of finished products & raw material according to set Standards.
• Regular inspection of product at the time of production, assembly & dispatch.
• Formulation & technical development of compounded materials & moulds.
• Trouble shooting of processes related to production.
• Technical service to customers.

ACADEMICS

• Intermediate from J & K Board in 1997

• High School from J & K Board in 1999

PROFESSIONAL QUALIFICATION
• Diploma in Mechanical Engineering in 2002.
• Pursuing A.M.I.E through correspondence

ADDITIONAL INFORMATION

• Languages Known: English, Hindi, Marathi, and Kashmiri & Punjabi.

• Software Application Programs: MS Word, MS PowerPoint, MS Excel, Microsoft Outlook Express.
• Leisure Interest : Music

PERSONAL DETAILS

Date of Birth : 17TH Jan, 1982

Marital Status : Married
Address : SUTLEJ RESIDENCY, E-404, PLOT NO.8, SECTOR – 35, MANSAROVAR, KAMOTHE, NAVI
MUMBAI.

ADDITIONAL INFORMATION AS PER REQUEST

I hereby declare that above information is true and correct to the best of my knowledge & belief.
Place: Mumbai
Date:

(Drumil Kaloo)