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IN
HEALTHCARE ENVIRONMENTS
INTRODUCTION
Acoustics in Healthcare Environments is a FREE tool for architects, interior designers, and other
design professionals who work to improve healthcare environments for all users. It is an introduction
to the acoustical issues commonly confronted on healthcare projects. Practical design responses to
these issues derived from a broad review of information is provided by CISCA, using practitionerfriendly language. The following issues are addressed:
ACOUSTIC CONSIDERATIONS
Many sounds are present in hospital environments, including those from beepers, alarms, machines, rolling
carts, HVAC systems, and conversations, among other sources. These can be severely irritating and at
times harmful to patients, depending on their current conditions (i.e., age, hearing ability, medication intake,
cultural background, and pre-existing fears and anxieties).1,2 Acoustics in healthcare environments are
complex and require a careful, strategic design.
Specific acoustical considerations in healthcare settings include supporting patient well-being and privacy;
supporting communication among staff; and meeting standards and regulations (e.g., HIPAA).3,4 In recent
years, these issues have received much attention. As evidence, acoustics are a key component of several
new healthcare design guidelines; many studies identifying design strategies to improve acoustical
conditions in healthcare environments have been conducted; and hospitals throughout the United States
have taken initiatives to improve their acoustic environments.
Acoustics in Healthcare Environments (1) provides an overview of common acoustic problems in healthcare
environments throughout the United States, (2) discusses the impact of acoustics on occupants of these
environments, and (3) presents evidence-based design considerations that can be used to improve acoustic
conditions in healthcare environments.
Decibel (dB)
Consider the following findings related to the impact of the acoustic environment on PCTs:
In a study examining noise in a neurological intensive care unit, many nurses felt noise negatively
impacted them. Many indicated they experienced irritation, fatigue, distraction, and tension headaches
as a result of the poor acoustic environment. Many nurses also believed the noise levels negatively
impacted patients in the ICU.2
In one study, patients in an intensive coronary care unit using sound-absorbing ceiling tiles felt PCTs
had better attitudes as compared to the perceptions of PCT attitudes among patients in a unit with
sound-reflecting ceiling tiles.9
In one study, sound absorbing materials were installed in corridors of a hematology oncology unit
over no more than half of the ceiling and upper wall surface. This acoustic design strategy reduced
sound pressure levels in the unit by 5 dB and significantly reduced reverberation times. Nurses and
patients perceived an improved acoustic environment, with many of them dissatisfied before the
installation and almost all of them satisfied following the installation. Notably, fewer nurses felt it was
difficult to concentrate and communicate and fewer patients felt it was difficult to sleep following the
installation.15
After acoustical ceiling tiles replaced the existing sound reflective ceiling tiles in the main work area and
patient rooms in a Swedish hospital, nurses reported lower work demands and less pressure and strain
during their afternoon shift (the noisiest shift studied).14
Federal Requirements
As part of the Health Insurance Portability & Accountability Act (HIPAA) initiated by the U.S. Department of
Health and Human Services (DHHS), the federal government requires pharmacies and healthcare providers
in the United States to provide privacy for patient health information (e.g., medication, symptoms, health
conditions) in electronic, written, and oral formats. This is meant to prevent intentional or unintentional
privacy breaches. HIPAA privacy standards apply to both new construction and renovations of all types of
healthcare organizations including pharmacies, physicians offices, and hospitals.6,16,17
Background Noise
def. [All direct and indirect sound that is audible
to the human ear that has the potential to interfere with wanted (e.g., medical
equipment warnings) or unwanted (e.g., private conversations) sound signals.]
Reverberation Time
Background Noise
Background noise levels should meet the criteria set by established standards (e.g., the American
Society of Heating, Refrigerating, and Air-Conditioning Engineers; ASHRAE) and should be identified
at the onset of a project.4
Certain specialized healthcare environments (e.g., spaces where audiometric testing is conducted,
sleep disorder clinics) require minimal background noise and distractions.4
The continuous background noise levels created by building services (e.g., heating, ventilation, and
air-conditioning; HVAC) are typically calculated as specified by the manufacturer.4
If background noise is used at a patients bedside (through sound-masking systems, music, etc.)
appropriate levels likely lie somewhere between 40 and 60 dB(A).19
Background noise should be minimal for patients that are at risk for hearing damage as a result of
ototoxic (i.e., harmful to the organs or nerves connected with hearing) medications. These patients
should be placed in rooms fitted with heavy doors that are exposed to minimal noise from mechanical
systems, alarms, or medical pumps.8,13,19
[Architectural design strategies such as placing staff rest areas away from
noise sources and acoustical environment decisions such as specifying
quieter alarms and machines can aid in reducing noise levels in hospitals.]18
UNDERSTANDING HOW
ACOUSTICS ARE MEASURED
Measurement Methods
Acoustic standards are frequently updated to include the newest, most accurate measurement methods.
Current standards should always be consulted and spaces should be designed to meet them.11 Some of
the most common measurement methods used in the healthcare design industry are introduced below.
10
11
12
Site Design
Site design can have a major impact on acoustics in healthcare settings, as noise sources outside can
significantly impact noise levels inside. Consider the following when selecting a site for a healthcare
facility:
Understand that facilities typically have
different levels of regulatory or functional
control over different types of environmental
noise. They may have complete (e.g., facility
HVAC equipment, emergency generators),
limited (e.g., helipads), or zero (e.g., highways,
airports) control depending on the source.7
Consider all existing and future sources of
noise (e.g., highways and airports in the
construction phase) that have the potential to
be transmitted through the exterior shell of the
building into the buildings interior.7
Conduct site measurements to determine the
impact of noise from the surrounding, external
environment; plan the site and design the
buildings faade to mitigate any impacts.4
Establish lower outdoor sound levels (a daynight average of 50 dB) in outdoor patient areas
through noise barriers or shielding strategies.7
Understand that if exterior noise levels surpass
a minimal level (e.g., the ambient noise
level found in a rural or suburban residential
neighborhood with single-family homes),
measures should be taken to monitor site noise
levels using ANSI/ASA S12.9: Quantities and
Procedures for Description and Measurement
of Long-Term, Wide-Area Sound. Mitigate
the impact of this noise by specifying acoustic
controls (e.g., mufflers, acoustic louvers) and
quieter equipment.4,7,23
13
Space Planning
Space planning can have a significant impact on the acoustic environment. Determining what spaces will
be adjacent to each other and how the space should be laid out takes careful consideration of how specific
areas are going to be used, the level of privacy that is needed, and the desired background noise level,
among other factors. Consider the following design considerations for space planning:
Create single-bed (as opposed to multibed) patient rooms as they are associated
with several positive outcomes including
reducing the number of hospital-acquired
infections; improving patient sleep and
privacy; facilitating better communication with
parents and families; improving perceptions of
social support; decreasing stress for staff; and
improving patient satisfaction.4,6,11 Advocating
for single-patient rooms in hospitals (during
new construction, expansion, or renovation
projects) demonstrates a commitment to
meeting patients privacy, safety, and dignity
needs.6,22,24
The 2010 Guidelines for Design and
Construction of Health Care Facilities,
the American Institute of Architects
Academy of Architecture for Health, the
Facility Guidelines Institute, and the U.S.
Department of Health and Human Services
all support the provision of single-patient
rooms in the construction of new U.S.
healthcare facilities (e.g., medical/surgical
wards and obstetrical units).23,24
France has implemented single-patient
rooms for hospitals built since the late
1980s. British, Dutch, and Norwegian
facilities have increasingly implemented
single-patient rooms, and The Ward of the
21st Century in Calgary, Alberta, Canada
(a research initiative in hospital design)
placed high importance on single-patient
rooms.24
14
Ceilings
Acoustical ceiling tile (ACT) can reduce reverberation times and increase speech intelligibility, potentially
improving the psychosocial work environment for PCTs.14 Selecting the appropriate ceiling for spaces in
healthcare environments is important in creating the appropriate speech privacy level. Oftentimes, different
ceilings are needed in different areas. When selecting a ceiling, consider to what degree noises need to
be absorbed, blocked, and/or covered (i.e., masked).16 Consider the following when specifying ceilings in
healthcare environments:
When space and logistical considerations
permit, incorporate a suspended acoustical
ceiling system with sound-absorbing ceiling
tiles to promote a satisfactory acoustic
environment. When this is not possible or
feasible, consider mounting sound absorbing
panels directly onto the ceiling and upper
walls, as this may still provide significant noise
reduction.15
15
Ceilings (contd)
Understand the properties of specific types of ACT. The following are some of the most
common types of ACT used in healthcare environments:
Glass fiber ACT have high sound absorption qualities, often having NRC ratings
of 0.90 or higher. Covering these panels with a thin, anti-microbial film and using
a particle-free assembly can make them acceptable for clean room applications,
without sacrificing their sound absorption qualities. They do not have very high
sound isolation qualities; therefore, they are most appropriate for corridors and
open offices because the background noise will often mask the noises coming from
the ceiling plenum.13,19
Mineral fiber ACT have sound absorption properties (maximum 0.80 NRC) lower
than glass fiber ACT, but typically have a higher CAC (between 30 and 40), indicating
they greatly reduce sound transmission. Mineral fiber ACT may be appropriate for
spaces that require both sound absorption and isolation and tend to be effective at
minimizing noise from equipment in the ceiling plenum.13,19
Composite ceiling panels (a combination of a glass fiber facing and a mineral fiber
or gypsum board backing) have high sound isolation and sound absorption (i.e.,
high CAC and NRC) making them a good option for neonatal intensive care units
(NICUs).13,19
Cast mineral fiber composition enhances sound isolation and sound absorption.
16
Wall Construction
Understand that the most effective way to
achieve wall performance is to penetrate the
ceiling membrane.29 Further improvement is
obtained when the partition is non-demising,
meaning it is continuous from floor to underside
of the next floors structural deck or concrete
slab. In cases where the wall is demising or
terminates at the ceiling plane additional
detailing may be required.27
Recognize that doors can have a tremendous
negative impact on the acoustical performance
of a wall.30 Starting with a 48 STC wall, even
with a fully sealed gasketed solid core door,
the combined STC will drop to 28. Any glazing
in the partition will have the same impact on
performance.28
Wall Surfaces
Specify surface-mounted, one-inch thick wall
panels or other sound-absorbing wall materials
with an NRC of 0.70 or more to effectively
absorb noise from common activities in
healthcare environments, especially in large
areas where noise tends to build up.13,19,26
Cover glass- or natural- fiber wall panels with
a thin, impermeable film (e.g., taffeta vinyl,
polyvinyl fluoride) to allow for easy cleaning in
clinical areas of a hospital.13,19
17
Floors
It is possible to reduce impact noise generated by footfalls and rolling carts by specifying appropriate flooring
materials and finishes.26 Consider the following when specifying flooring in healthcare environments:
Be aware that of the most common floor
surfaces in hospitals, some (e.g., rubber)
create less impact noise than others (e.g., vinyl
composition tile installed directly on concrete
or terrazzo).13,19
Minimize the use of floor discontinuities (e.g.,
expansion breaks and transitions) to reduce
vibrations caused by rolling equipment over
them.7
Other Materials
Consider how movable furniture panels, glass
partitions, and acoustically treated curtains
can be used in open spaces to block noise. In
open-office areas, furniture panels should be
at least 60 high and have an STC of at least
24.16
Be aware that open doors significantly
negatively impact the noise isolation capability
of walls.7 Specify television headphones,
pillow speakers, and/or sound masking
devices (providing a continuous nature sound
or music) in patient rooms to address the high
noise levels created when doors are left open
or rooms are shared.13,19
18
Analyze
filter
performance;
partition
construction and detailing; airflow velocities;
faade design; site planning; and potential
cross-talk issues (i.e., situations where sound
from one room may be transmitted to another
via ducts).4,13,19
Consider the noise impact of terminal boxes
and how performance is affected when sound
attenuators are used.13,19
Consider alternatives to standard duct
attenuation strategies, which are usually
prohibited in hospitals due to the potential
indoor air quality and hygiene problems they
create.4,13,19
19
20
Speech Intelligibility
def. [A measure indicating to what extent
speech is understood in a given environment.]
21
22
Enclosed Spaces
Many enclosed spaces in healthcare settings have PIs that are lower than what is needed for confidential
speech privacy, and oftentimes, they are not designed with consideration for the raised voice levels
sometimes used with elderly patients.16 Consider the following to assure adequate privacy levels are
reached in these areas:
23
Open Spaces
Open spaces can pose significant challenges for creating an acoustically private environment, as they
often lack partitions that can be used to block or absorb noise. Consider the following to address these
challenges:
Maintain a composite STC and A-weighted
background noise level of at least 75 dB(A) in
open plan spaces where confidential speech
privacy is required.7
Consider including acoustically-private rooms
where private or confidential conversations
can occur in open-plan spaces.6,7,16
24
Paging
Alarms
25
26
27
Several healthcare design guidelines released in recent years have emphasized the importance of acoustics
in the design of healthcare environments. Healthcare environments should be designed to meet published
standards. Among these are the Sound and Vibration Design Guidelines for Hospital and Healthcare
Settings, HIPAA, 2010 FGI/ASHE Guidelines for Design and Construction for Health Care Facilities, and
the Green Guide for Health Care. Additionally, LEED for Healthcare is currently in draft form. Although
selected acoustic considerations in existing standards have been referenced in this paper, original standards
should be accessed for further information and acoustic design strategies.
28
[The Green Guide for Health Care and other standards and guidelines
recommend that acoustical issues related to exterior noise, acoustical
finishes, room noise levels, sound isolation, paging systems, and building
vibration be addressed in healthcare facilities.]19
29
GLOSSARY OF TERMS
This Glossary of Terms offers basic definitions for terms that can be found in this document.
A-Weighting (dB(A)): A measure of sound pressure level designed to reflect the response of
the human ear, which is less sensitive to low and high frequencies.
Acuity: The degree to which patients conditions require direct nursing care. The
highest acuity patients (e.g., intensive care) usually require a 1:1 or 1:2
nurse-to-patient ratio.
Articulation Class (AC): A measure used to rate the speech privacy performance of acoustical
ceilings or acoustical screens in open-plan environments. Privacy
increases as the AC value increases, generally ranging between 100
and 250.
Articulation Index: A measure of speech intelligibility ranging from 0 (renders speech
unintelligible) to 1.00 (no interference with speech clarity), influenced
by the way the elements and properties of a space affect the ability to
understand speech.
Background Noise: All direct and indirect sound that is audible to the human ear that has the
potential to interfere with wanted (e.g., medical equipment warnings) or
unwanted (e.g., private conversations) sound signals.
Ceiling Attenuation A rating of a ceiling panels ability to reduce sound transmission. It
Class (CAC): represents, in decibels (dB), how much sound will be kept from transmitting
between rooms sharing a ceiling plenum.
Decibel (dB): A unit measurement of the loudness of a sound. Louder sounds have
larger decibel values.
Diffusion: The scattering of sound in all directions caused by sound striking a
surface.
Flutter Echo: A ringing echo created when two parallel hard surfaces rapidly reflect
sound back and forth across a room.
30
31
ENDNOTES
These references form the basis of this white papers content and can be consulted for further
information.
1.) Mazer, S. E. (2005, March/April). Reduce errors by creating a quieter hospital environment. Patient
Safety & Quality Healthcare. Retrieved March 25, 2010, from http://www.psqh.com/marapr05/noise.
html
2.) Ryherd, E. E., Waye, K. P., & Ljungkvist, L. (2008). Characterizing noise and perceived work environment
in a neurological intensive care unit. Journal of the Acoustical Society of America, 123(2), 747-756.
3.) Daly, P. (2009, June 15). Shhhh! Hospital acoustic upgrades under construction. Grand Rapids Business
Journal. Retrieved March 3, 2010, from http://www.grbj.com/GRBJ/ArticleArchive/Article+Archive.
htm?Channel={A7AFA10B-CAAB-4988-BAC9-B10793833492}
4.) RWDI Consulting Engineers (n.d.). Noise and acoustics for healthcare design. Technotes, 32. Retrieved
March 3, 2010, from http://www.rwdi.com/cms/publications/51/t32.pdf
5.) Busch-Vishniac, I., West, J., Barnhill, C., Hunter, T., Orellana, D., & Chivukula, R. (2005). Noise levels in
Johns Hopkins Hospital. Journal of the Acoustical Society of America, 118(6), 36293645.
6.) Joseph, A., & Ulrich, R. (2007). Sound control for improved outcomes in healthcare settings. The
Center for Health Design. Retrieved April 28, 2010, from http://store.healthdesign.org/catalogsearch/
result/?q=Sound+Control+for+Improved+Outcomes+in+Healthcare+Settings
7.) ANSI S12 WG44 & the Joint Subcommittee on TC-AA.NS.SC (The Acoustical Working Group). (2010,
January). Sound and vibration design guidelines for health care facilities. Public draft 2.0. Available
from: http://www.speechprivacy.org
8.) Montague, K. N., Blietz, C. M., & Kachur, M. (2009). Ensuring quieter hospital environments: Nurses
provide valuable input during a unit redesign at one hospital. The American Journal of Nursing, 109(9),
65-67.
9.) Hagerman, I., Rasmanis, G., Blomkvist, V., Ulrich, R., Eriksen, C. A., & Theorell, T. (2005). Influence of
intensive coronary care acoustics on the quality of care and physiological state of patients. International
Journal of Cardiology, 98(2), 267270.
10.) Cmiel, C. A., Karr, D. M., Gasser, D. M., Oliphant, L. M., & Neveau, A. J. (2004). Noise control: A
nursing teams approach to sleep promotion. The American Journal of Nursing, 104(2), 40-48.
32
33
23.) The Facility Guidelines Institute (FGI). (2010). Guidelines for the design and construction of health care
facilities. American Society for Healthcare Engineering (ASHE) of the American Hospital Association.
Available from http://www.fgiguidelines.org/index.html
24.) Detsky, M. E., & Etchells, E. (2008). Single-patient rooms for safe patient-centered hospitals. Journal
of the American Medical Association, 300(8), 954-956.
25.) Leventhal Stern, A., MacRae, S., Gerteis, M., Harrison, R., Fowler, E., Edgman-Levitan, S., Walker,
J., & Ruga, W. (2003). Understanding the consumer perspective to improve design quality. Journal of
Architectural Research and Planning, 20(1), 16-28.
26.) Green Guide for Health Care (GGHC). (2007). Green guide for health care version 2.2. Available
from http://www.gghc.org
27.) United States Gypsum Company (USG). (2006). Acoustical assemblies: Making sound choices.
[brochure - SA-200]. Chicago: Author.
28.) Waropay, V. M., & Roller, H. S. (1986). Design aid for office acoustics: How to determine composite
sound-isolation ratings for offices by combining performance of walls, ceilings, and floors. USG Form
Function, 4, 9-14.
29.) United States Gypsum Company (USG). (2009). TechNOTES: Sheetrock ceiling sound isolation
comparison tests (TechNOTE No. AA015). Chicago: Author.
30.) United States Gypsum Company (USG). (1972). Sound control construction principles and performance
(2nd Edition). Chicago: Author.
31.) Pridham, B. (n.d.). MRI noise and vibration effects on building design. Technotes, 33. Retrieved March
3, 2010, from http://www.rwdi.com/cms/publications/52/t33.pdf
32.) Buelow, M. (2001). Noise level measurements in four Phoenix emergency departments. Journal of
Emergency Nursing, 27(1), 23-27.
33.) Johnson, P. R., & Thornhill, L. (2006). Noise reduction in the hospital setting. Journal of Nursing Care
Quality, 21(3), 295-297.
34.) Bailey, E., & Timmons, S. (2005). Noise levels in PICU: An evaluative study. Paediatric Nursing, 17(10),
22-26.
35.) Harris, D. D., Shepley, M. M., White, R. D., Kolberg, K. J. S., & Harrell, J. W. (2006). The impact of
single family room design on patients and caregivers: Executive summary. Journal of Perinatology, 26,
S38-S48.
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CORE PURPOSE
CISCA exists to provide a network
of opportunities with all industry
leaders through education and
a forum to allow the interior
construction industry to interact,
evolve and prosper.
VISION
CISCA is to be the recognized
authority and resource for the
acoustical ceiling and wall systems
industry.
MISSION
Over the next three years,
CISCA will:
Recruit and retain select
prominent and emerging leaders
Provide relevant, effective
education
Develop and promote technical
and installation guidelines
Promote the acoustical ceilings
and wall systems industry
Provide dynamic and accessible
forums to advance relationships
within the industry
We are specialty
contractors, distributors,
manufacturers and
independent
manufacturer
representatives.
CISCA promotes and
supports the industry
by providing a forum
for members to
network, by publishing
internationally-specified
construction guidelines,
and by providing
industry information to
members.