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Charles Coutu, Product Manager, EXFO Protocol

For telecom service providers, issues such as maximizing network availability and efficiency, as well as improving customer QoS are
at the top of the survival list. Achieving these goals through centralized, integrated network performance and service-management
processes is the key to long-lasting revenue and profit growth.

By managing core optical network performance (e.g., SONET, SDH and DWDM) and monitoring network hand-off points and end-to-end
customer QoS (e.g., DSn, PDH, Ethernet and Gig-E), the Network Guardian G2 and Visual Guardian product suites provide unique service
assurance solutions. The Network Guardian G2 is an extremely compact, cost-effective QoS remote test unit (RTU) and performance analyzer
that is managed by Visual Guardian EMS, which provides intuitive, simple, multi-user graphical user interfaces.

NOC Other OSS Users

Visual Guardian Users Fault Management
Service Provisioning
Customer Care

Visual Guardian ™ Server

Network Guardian

Core Optical NE Core

Network Guardian

Service Optical NE Transport Network Optical NE Edge/Demark

Access Network SONET/SDH/DWDM Partner Network
Ring or Meshed
10/100 Ethernet

Figure 1: Global network presence: monitoring of transport, partner and access networks

Network Maintenance Optimization

The network restoration cycle includes four steps that must be completed as quickly as possible due to potential revenue loss associated with
network downtime:

1. Detect fault
2. Perform test
3. Isolate root cause
4. Decide and repair

Telecommunications Test and Measurement
Application Note 081

Network Status Process

Fault Detect Fault Perform Test
State (Issue Trouble Ticket) (Troubleshooting)

Decide Isolate Root Cause
(Repair/Reroute) (Correlate results)

Figure 2: Network maintenance and restoration cycle

When Visual Guardian users receive a trouble ticket providing information on the fault type and faulty circuit, they can immediately perform the
right sequence of tests for root-cause analysis and qualify the existing or alternate path before restoring the circuit. In order to accomplish this
in the most efficient way, Visual Guardian users require readily available remote test units and performance analyzers at every strategic location
in the network, all equipped with the following features:
Proper test interfaces and network access points with a minimum blocking factor to access any live circuits (see Figure 3).
Complete alarm and error generation, as well as detection capability for real or simulated fault (overhead PDH/SDH/SONET framing
bits, alarm patterns, etc.)
Intrusive and non-intrusive testing and monitoring capability using a combination of PRBS test patterns, slips, delay measurements, etc.

Equipment Normal in-service path Facility

1 1
Circuits • Monitoring: • Circuits
carrying • • ISM • carrying
live traffic • • live traffic
n n
• Intrusive

Figure 3: Test access system for immediate remote access to any live or defective circuit

Optimum End-to-End QoS Management

Because networks are dynamic and circuits are turned on or re-routed every day, optimum QoS management starts with standardized testing
procedures for end-to-end circuit qualification. Visual Guardian’s graphical user interface (GUI) enables the quick launch of end-to-end BER
tests for DSn, PDH, SONET, SDH, 10/100 Ethernet or Gig-E transmission using standard test patterns, framing, mapping and
synchronization modes.

Telecommunications Test and Measurement
Application Note 081

Guaranteeing service-level agreements (SLAs) with proper circuit monitoring is essential. This can be accomplished by placing Network
Guardians at customer locations or at each hand-off point for inter-service-provider SLAs. After all the data is collected, it must be formatted
in SLA reports (see Figure 4).

Visual Guardian Domain

Service 1. Service Qualification
request Re-Qualification
"Out-of-service Monitoring

2. In-service Monitoring
SLA reporting
objectives or 3. Collect & Report

Figure 4. Service-quality management cycle with Visual Guardian/Network Guardian G2

EXFO’s Network Guardian G2 and Visual Guardian provide end-to-end QoS management solutions throughout the entire service process.
As service assurance systems, they accelerate problem resolution and reduce downtime, thereby decreasing cost and revenue loss
associated with network maintenance and restoration cycles.

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Appnote081.2AN © 2005 EXFO Electro-Optical Engineering Inc. All rights reserved. Printed in Canada 05/05