Date

time
11/25/2013
11/23/2013
11/23/2013
11/21/2013
11/22/2013
11/23/2013
11/20/2013
11/16/2013
11/16/2013
11/16/2013
11/16/2013
11/16/2013
11/15/2013
11/15/2013
11/15/2013
11/14/2013
11/14/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/12/2013
11/11/2013
11/11/2013
11/11/2013
11/11/2013
11/11/2013
11/11/2013
11/11/2013
11/11/2013
11/11/2013
11/11/2013
11/11/2013
11/11/2013
11/11/2013
11/9/2013
11/9/2013
11/9/2013
11/8/2013
11/8/2013
11/8/2013

9:16:56
11:32:32
10:09:22
14:06:46
14:05:33
13:53:49
11:36:15
11:38:32
11:28:42
11:22:08
11:17:38
10:50:14
12:58:33
12:43:20
11:11:54
18:41:08
18:40:58
18:40:49
18:40:46
18:40:45
18:40:42
18:40:42
18:40:41
18:40:40
18:40:38
18:40:37
18:40:35
18:40:31
18:40:30
18:40:27
18:40:24
13:19:49
13:18:10
13:16:56
13:15:32
13:13:03
12:14:18
10:52:53
10:06:39
11:33:00
11:07:02
10:35:01
12:39:46
11:29:04
11:26:35

tablet_time

store

2013-11-25: 09:05:45
2013-11-23: 11:28:49
2013-11-23: 10:05:56
2013-11-21: 14:05:54
2013-11-21: 14:04:41
2013-11-21: 13:52:51
2013-11-19: 09:29:01
2013-11-16: 11:38:02
2013-11-16: 11:28:13
2013-11-16: 11:21:40
2013-11-16: 11:17:10
2013-11-16: 10:49:48
2013-11-15: 12:52:16
2013-11-15: 12:37:08
2013-11-15: 11:06:01
2013-11-14: 15:45:11
2013-11-14: 09:56:38
2013-11-12: 20:13:37
2013-11-12: 20:07:22
2013-11-12: 20:05:43
2013-11-12: 20:00:24
2013-11-12: 16:33:35
2013-11-12: 16:31:20
2013-11-12: 12:09:17
2013-11-12: 10:24:53
2013-11-12: 10:14:54
2013-11-11: 20:03:57
2013-11-11: 19:56:05
2013-11-11: 19:53:39
2013-11-11: 19:43:35
2013-11-11: 19:38:45
2013-11-11: 13:18:57
2013-11-11: 13:17:19
2013-11-11: 13:16:02
2013-11-11: 13:14:41
2013-11-11: 13:12:10
2013-11-11: 12:13:35
2013-11-11: 10:52:37
2013-11-11: 09:55:22
2013-11-09: 11:32:27
2013-11-09: 11:06:37
2013-11-09: 10:34:43
2013-11-08: 12:39:08
2013-11-08: 11:28:44
2013-11-08: 11:26:44

expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_banglore

11/8/2013
11/8/2013
11/7/2013
11/7/2013
11/2/2013
10/31/2013
10/31/2013
10/31/2013
10/30/2013
10/30/2013
10/30/2013
10/29/2013
10/29/2013
10/29/2013
10/29/2013
10/29/2013
10/28/2013
10/28/2013
10/28/2013
10/28/2013
10/28/2013
10/26/2013
10/26/2013
10/26/2013
10/26/2013
10/26/2013
10/26/2013
10/24/2013
10/26/2013
10/26/2013
10/25/2013

10:23:17
10:14:43
13:10:06
11:07:32
10:25:09
17:10:21
17:10:17
17:10:14
12:50:54
12:50:53
12:50:52
12:50:48
13:29:36
13:29:31
13:29:28
13:29:27
13:29:21
13:29:20
13:29:18
13:29:15
13:29:13
13:29:11
13:29:10
13:29:08
13:29:07
13:29:04
11:53:20
11:53:07
20:37:55
12:37:50
12:41:57

2013-11-08: 10:23:12
2013-11-08: 10:14:39
2013-11-07: 13:09:18
2013-11-07: 11:07:04
2013-11-02: 10:25:15
2013-10-31: 15:23:28
2013-10-31: 10:33:16
2013-10-31: 10:04:05
2013-10-30: 11:31:55
2013-10-30: 10:24:07
2013-10-30: 10:07:54
2013-10-29: 20:16:29
2013-10-29: 12:30:03
2013-10-29: 12:14:44
2013-10-29: 12:10:32
2013-10-29: 10:01:53
2013-10-28: 17:57:07
2013-10-28: 17:56:16
2013-10-28: 17:54:49
2013-10-28: 17:53:04
2013-10-28: 17:49:48
2013-10-26: 14:00:21
2013-10-26: 13:56:11
2013-10-26: 13:52:19
2013-10-26: 13:50:35
2013-10-26: 13:48:33
2013-10-26: 13:45:51
2013-10-24: 09:55:58
2013-10-26: 12:37:29
2013-10-26: 12:35:53
2013-10-25: 12:42:01

expressHealth_pune
expressHealth_mumbai
expressHealth_pune
expressHealth_pune
expressHealth_banglore
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_pune
expressHealth_banglore
expressHealth_banglore
expressHealth_banglore

name
Shivanand
Ashish a bhasin
Aashish Arora
Yuvraj munjal
Amol gopchude
Sagar bhakare
Joan lobo
Sudhir B S
Rahul Pachauri
Pankaj singh
Jitesh Kumar
Anandam k
Pavan
Sailbala das
Nilesh khairnar
Mayuri kadam
Avdhesh mourya
Surya singh
Vipin kapri
Vinod
Rajendra
Ratnakara sahoo
Patil sadashiv kaila
Pramod
Mahesh
Ajinkya
Kumud sharma
Kamal tewari
Narendra singh
Manish jeena
Deepak bangari
Sneha
Poonam
Pooja
Chandani
Manisha
Kishlay singh
Ram mali
Pankaj Patil
Ashish Gupta
Jagtap vithoba ra mu
Sachin pawar
Subodh
Bhaskar das

phone
7.39E+09
9.55E+09
9.92E+09
9.69E+09
9.77E+09
9.64E+09
8.06E+09
9.74E+09
9.72E+09
9.1E+09
9.31E+09
9.77E+09
8.31E+09
7.78E+09
9.86E+09
7.39E+09
8.96E+08
9.41E+09
9.01E+09
9.9E+09
8.48E+09
8.18E+09
9.98E+09
9.82E+09
9.92E+09
9.17E+09
8.86E+09
8.27E+09
9.97E+09
8.27E+09
7.58E+09
7.8E+09
8.42E+09
8.98E+09
7.76E+09
7.88E+09
8.15E+09
7.8E+09
8.98E+09
9.33E+09
9.76E+09
9.03E+09
9.64E+09
9.77E+09
9.9E+09

email

overall

nps
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes

hear_about_us
staff_appreciation
experience_frontoffice

other

other

nyati
Westin Pune
polybond
polybond
polybond
health assure apollo
Zamil Steel
zamil steel
Zamil Steel Building
Zamil Steel
atlas copco
zamil steel
four point by sherat
knight frank
polybond
ffour point
westin hotel pune
westin
wetin
westin
voith
voith
voith
sandvik
westin
The westin hotel
westin
the westin
westin
the westin pune..
polibond
polibond
polibond
polibnd
polibond
voith
voith industrial ser
Cisco systems
amtex auto ltd
sandvik asia pvt. lt
royal orchid
westin pune

5
5
5
5
5
4
5
4
5
5
4
5
4
5
5
4
4
5
5
4
4
4
5
4
4
5
5
5
5
5

5
5
5
5
5
5
5
5
5

Shashikant
Yusuf boxwala
Prajna gantayat
Vinay
Reshma bhavisha
Sagar
Jyoti pillai
Rakesh saha
Subhash Khanam
Aditya Hiitanogi
Abhishek Awasthi
Atul gupta
Srijeet banerjee
Dhruv datta
Kiran sude
Rohini kulur
Kailash raykar
Srijeet banerjee
Prashant jandade
Ganesh aute
Sanjay gagare
Apeksha veer
Kalyana chukka
Ajit kunjir
Gayatridevi gaikwad
Jaysing katkar
Mahendra srivastav
Vivek
Laxman H Gaonkar
Vikash das
Anil Kumar Sharma

9.42E+09
9.82E+09
9.05E+08
9.82E+09
9.89E+09
9.64E+09
8.01E+09
7.5E+09
8.88E+09
9.61E+09
9.02E+09
8.39E+09
9.76E+09
8.89E+09
9.88E+09
9.82E+09
9.82E+09
97653
7.67E+09
9.92E+09
9.66E+08
9.77E+09
9.01E+09
9.97E+08
9.53E+09
9.82E+09
9.16E+09
8.81E+09
9.85E+09
9.73E+09
9.85E+09

5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes

5
4
5
axis bank
4
5
exxpress
5
AXA buisness service5
bajaj allianz genera 5
5
5
AXA
5
mastek ltd
4
nyati
5
nyati group
5
axis bank
5
medi assist axa bs 4
5
5
5
5
5
medi assist axa bs 5
raksha sharak
5
sandvik
5
sandvik
4
nyati
5
uhc cisco
4
westin pune
4
5
5
5

experience_doctor
experience_counsellor
experience_report
experience_billing
courtesy_helpfulness
appointment
friendliness
waiting_time
information
4
5
5
5
5
4
5
5
5
5
5
5
4
5
5
5
4

3
5
5
5
5
4
5
4
5
5
5
5
4
5
5
5
4

5
5
5
5
5
4
5
5
5
5
5
5
4
5
5
5
4

4
5
5
5
5
4
5
5
5
4
4
5
4
5
5
4
4

5
5
5
4
4
5
4
4
5
5
5
5
5

5
5
4
4
4
5
4
4
5
5
5
5
5

5
5
5
4
4
5
4
4
5
5
5
5
5

5
5
5
4
4
5
5
4
5
5
5
5
5

5
5
5
5
5
5
5
5
5

5
5
5
5
5
5
5
5
5

5
5
5
5
5
5
5
5
5

5
5
5
5
5
5
5
5
4

5
4
5
5
5
5
5
5
5
4
5
5
5
4
5
5
5
5
5
4
5
4
5
5
4
4
5
5
5

5
4
5
5
5
4
5
5
5
4
5
5
5
3
5
5
4
5
5
5
4
4
4
5
4
3
5
5
5

5
4
5
5
5
5
5
5
5
4
5
5
5
4
5
5
5
5
5
5
5
5
4
5
4
3
5
5
5

5
4
5
4
5
5
5
4
5
4
5
5
5
5
5
5
5
5
4
4
4
4
4
4
4
4
5
5
5

front_speed
courtesy_doctor
doctor_ability
doctor_time_spent
waiting_time_doctor
wating_time_test
friendliness_courtesy
proficiency_blood_sample
counsellor
3

explanation_long_wait
speed_accuracy
parking
3

cleanlinesssuggestionstaffed_impress
company_name
mgnt_notecontacted
Expert Doc Nilesh & snehal
miracle.shivanand@gm
All of them ashish@nyatigroup.co
impresse
arora_ash@hotmail.co

Nice
No need

Miss deepali
Overall I ambhamysudhirshenoy@gm
feeling
rahul1882@gmail.com
Dr. Prasad npankajsingh@zamilste
Dr. Sag
Everyone isjitesh_jss@rediffmai
good

pavan.londhe
Every things r exclent no comments
Reception member
nsk.9@rediff.com

Yes staff is very

suryasingh250@gmail.
go
Ganesh
kaprivipin50@gmail.c
Vinod tiwarivinodtiwari958@yahoo
rajendraadhikari325@
ratnakara86@gmail.co
sadapatil12@rediffma
pramodwalhekar@gmail
hulle_mahesh@rediffm
narwadeajinkya@yahoo
All services All
arethe
best
staff
.... masterchind@gmail.c
member
U are good U
keep
all are
it upgood
kamaltewari11@gmail.
servi
There should
Deepika
be boys staff
narendrasingh3270@gm
also.
U r also doing
All good
are good
keep
mahi.jeena007@gmail.
initnatu
up.
I have so impression
Deepika mam.,
with
deepak2012bangari@gm
you
Dr.employers
S
Sneha dhumal
Poonam targude
Pooja chavan
handn gaikwad
Manisha bharati
kishlaysingh20@gmail
Using advance
All staf
machine
member
mram214@gmail.com
and technology
Behaviour isPankajpatil494@redif
friendl
writeto_ashish@yahoo
vrjagtap@yahoo.co.in
Na
Consultant doctor
sachin.pawar@sandvik
Everyone was good he
Very helpfulldas.bhaskar2009@hotm

prajna.gantayat@gmai

bshvhsvhvgvhfyvuhvuu
everyone was
jyothipillai18@gmail
very co
All are goodrakeshbhb@gmail.com
enogh.

Every thing is fine.

Deepalii

abhishek22awasthi@gm
atul.gupta.jec@gmail
dhruv@nyatigroup.com
sudekiran@gmail.com

5
Nice clinic
It was excellent

viv_braganza@rediffm
Very clean and profe
All of them were cor

Feedback collected
in Time intervals

Time interval(hrs.)
8:00-10:00
10:00-12:00
12:00-14:00
14:00-16:00
16:00-18:00
18:00-20:00
20:00-22:00
Total

No. of responses
4
48
43
4
5
30
1
135

Rating (Overall
satisfaction)
% of responses
3%
36%
32%
3%
4%
22%
1%
Total

NPS
Yes
No
Total

Time interval(hrs.)
124
6
130

1(Poor)
1
0
0
0
0
0
0
1

8:00-10:00
4
0
4

95%
5%
Total

Overall Satisfaction

Rating
1(Poor)
2(Bad)
3(Average)
4(Good)
5(Excellent)
Total

comparision b/w
overall satisfaction &
NPS
NPS
Rating (overall
satisfaction)
yes
1(Poor)
2(Bad)
3(Average)
4(Good)

Experience
frontoffice
1
0
9
45
80
135

1%
0%
7%
33%
59%
Total

no
1
0
8
39

0
1
3
51
70
125

yes
0
0
0
3

1%
0%
6%
31%

5(Excellent)
Total

76
124

3
6

61%

2(Bad)

3(Average)
0
0
0
0
0
0
20:00-22:00
0
18:00-20:00
0

4(Good)
0
2
3
1
0
3
0
9

5(Excellent)
2
22
9
0
0
12
0
45

1
24
31
2
5
15
1
79

% of responses

Time
interval(hrs.) 1(Poor)
8:00-10:00
100%
10:00-12:00
0%
12:00-14:00
0%
14:00-16:00
0%
16:00-18:00
0%
18:00-20:00
0%
20:00-22:00
0%

16:00-18:00

10:00-12:00

14:00-16:00

% of responses
12:00-14:00 14:00-16:00 16:00-18:00 18:00-20:00 20:00-22:00
12:00-14:00
15
42
3
3
28
1
10:00-12:00
3
1
0
1
1
0
18
43
3
4
29
1
8:00-10:00
0%

Experience
doctor

10%

20%

30%

Experience Experience Experienceb

Rating
counsellor report
illing
0
0
3
46
74
123

no
0%
0%
0%
50%

0
0
4
51
68
123

0
0
3
42
76
121

1
0
2
55
65
123

1(Poor)
2(Bad)
3(Average)
4(Good)
5(Excellent)

40%

Experience Experience
frontoffice doctor
0%
1%
2%
41%
56%

0%
0%
2%
37%
60%

50%

2(Bad)
0%
0%
0%
0%
0%
0%
0%

NPS

3(Average) 4(Good)
5(Excellent)
0%
4%
1%
22%
49%
30%
33%
20%
39%
11%
0%
3%
0%
0%
6%
33%
27%
19%
0%
0%
1%

8:00-10:00

Yes
No

100%
0

Experience
counsellor
0%
0%
3%
41%
55%

10:00-12:00 12:00-14:00 14:00-16:00 16:00-18:00

83%
17%

98%
2%

Experience Experience Overall

report
billing
satisfaction
0%
0%
2%
35%
63%

1%
0%
2%
45%
53%

1%
0%
7%
33%
59%

100%
0%

18:00-20:00
75%
97%
25%
3%

Overall satisfaction at different time interval

120%
100%

100%

80%
60%
49%
40%
30%
22%

20%
0%

20:00-22:00
100%
0%

39%
33%

4%
1%
0%
8:00-10:00

0%
10:00-12:00

20%
0%
12:00-14:00

11%
3%
0%
14:00-16:00

6%
0%
16:00-18:00

NPS at different time interval

120%
100%

100%

98%

100%

83%

80%

75%

60%
40%
25%

20%

17%

0%

0
8:00-10:00

2%

0%
10:00-12:00 12:00-14:00 14:00-16:00 16:00-18:00 18:00-20:00

Comparision between overall satisfaction and other factors

70%

60%

50%

40%

45%
41%
41%

45%
41%
41%
37%
35%
33%

40%

30%

20%

10%

1%
0%

0%
0

7%
3%
2%
2%

1%
0%
2

Comparision between NPS & overall satisfaction

70%
60%
50%
40%
30%
20%
10%
6%
0%

1%
0%
1(Poor)

0%
2(Bad)

0%
3(Average)

me interval

40%

1(Poor)
2(Bad)

33%
27%
19%
6%
0%
16:00-18:00

0%
18:00-20:00

25%
20%

4(Good)

15%

5(Excellent)

10%
5%

3%

0%

1%
0%
20:00-22:00

8:00-10:00

Yes
No

3%

0%
18:00-20:00 20:00-22:00

nd other factors

63%
60%
59%
56%
55%
53%
45%
41%
41%

30%

3(Average)

100%

97%

36%

35%

Experience frontoffice
Experience doctor

10:00-12:00

45%
41%
41%
37%
35%
33%

Experience doctor
Experience counsellor
Experience report

Experiencebilling
Overall satisfaction

61%
50%

50%

yes
31%

4(Good)

no

5(Excellent)

10:00-12:00

% of responses
32%

22%
% of responses

12:00-14:00

3%

4%

14:00-16:00

16:00-18:00

1%
18:00-20:00

20:00-22:00

overall all
satisfaction

Experience Experience Experience

frontoffice doctor
counsellor

Experience
report

Experienceb
illing

1
5
5
5
4
4
5
4
4
4
5
5
5
4
4
5
5
4
4
3
4
5
5
5
5
4
4
5
5
5
4

5
5
5
5
4
4
5
4
4
4
5
5
4
4
5
5
4
4
4
5
4
4
5
5
4
5
4
5
4
5
0

5
4
5
5
4
4
5
4
4
5
5
5
4
4
4
5
5
4
4
5
3
5
5
5
5
5
4
5
4
5
0

5
3
5
5
4
4
5
4
5
5
5
5
4
5
5
5
4
5
4
5
4
4
5
5
5
5
4
5
4
5
0

5
5
5
5
4
4
5
4
4
5
5
5
4
4
5
5
5
4
4
5
4
5
5
5
5
4
5
5
4
5
0

5
4
5
5
4
4
5
4
5
5
5
5
4
5
5
5
5
4
4
5
4
5
5
4
4
5
4
5
4 RESIDUAL OUTPUT
5
0

4
5
5
4
4
4
3
4
4
5
4

4
5
4
4
4
4
0
4
5
4
4

5
5
5
4
4
4
0
4
4
4
4

4
5
5
4
4
5
0
4
4
4
4

4
5
5
4
4
5
0
4
4
4
4

4
5
4
4
4
4
0
4
4
4
4

3
4
5
5
5
4
5
5
5
5
4
5
5
5
3
5
5
4
5
5
5
5
5
5
5
5
5
4
5
4
4
4
5
5
5
4
4
5
3
3
5
5
4
4
4
4
4

3
0
0
5
5
5
4
4
4
5
4
4
4
5
5
5
5
4
5
5
0
0
0
0
0
5
5
4
5
5
4
4
5
5
5
4
4
5
4
3
5
5
4
4
4
5
4

3
0
0
5
5
5
5
4
4
5
4
4
4
5
5
5
5
4
5
5
0
0
0
0
0
5
5
4
5
4
5
5
5
5
5
4
4
5
4
4
5
5
4
4
5
5
4

4
0
0
5
5
5
4
4
4
5
4
4
4
5
5
5
5
4
5
5
0
0
0
0
0
5
5
4
5
4
4
4
5
5
5
4
4
5
4
4
5
5
4
4
4
4
5

4
0
0
5
5
5
5
4
4
5
4
4
4
5
5
5
5
4
5
5
0
0
0
0
0
5
5
4
5
4
4
5
5
5
5
4
4
5
4
3
5
5
4
5
4
4
5

4
0
0
5
5
5
5
4
4
5
4
5
4
5
5
5
5
4
5
5
0
0
0
0
0
5
5
4
5
4
5
4
5
5
5
4
4
5
4
4
5
4
4
4
4
4
4

5
4
5
4
4
5
4
4
5
5
3
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
3
4
4
5
5
5
4
5
4
3

5
4
4
4
4
5
5
5
4
5
4
5
0
5
5
5
5
5
5
4
5
5
5
4
5
5
5
5
3
5
5
5
5
4
5
4
5
5
5
4
5
5
5
5
5
2

5
4
0
4
5
5
5
5
4
5
4
5
0
5
5
5
5
5
5
4
5
5
5
4
5
5
5
5
0
5
4
5
4
5
5
4
5
5
4
4
5
5
5
5
4
3

5
4
0
0
3
5
5
5
4
5
4
5
0
5
5
4
5
5
5
4
5
5
5
3
5
5
4
5
4
5
5
4
4
4
5
4
5
5
4
3
5
5
5
5
4
4

5
4
0
0
0
5
5
5
4
5
4
5
0
5
5
5
5
5
5
4
5
5
5
4
5
5
5
5
0
5
5
5
5
4
5
4
5
5
5
3
5
5
5
5
4
3

5
4
4
4
1
5
5
5
4
5
4
5
0
5
5
4
5
4
0
5
5
5
5
0
5
5
5
5
5
4
4
4
4
4
4
4
5
5
5
4
5
5
5
5
3
3

Regression between how Overall satisfaction is affected by

5 factors (front office, doctor,counsellor, report , billing)
SUMMARY OUTPUT
Regression Statistics
Multiple R
R Square
Adjusted R Square
Standard Error
Observations

0.29701631
0.088218689 not a good fit as 8% of the var
0.052602231
0.604978487
134

ANOVA
df
Regression
Residual
Total

5
128
133

Intercept

Experience frontoffice
Experience doctor
Experience counsellor
Experience report
Experiencebilling

RESIDUAL OUTPUT

Observation

SS
4.532728892
46.84786812
51.38059701

Coefficients
Standard Error
4.2828
0.1768
0.1991
0.1109
-0.0382
0.1050
-0.2411
0.1093
0.2092
0.0994
-0.0725
0.0725
For each unit increase in front office experienc
For each unit increase in doctor experience the
For each unit increase in counsellor experience
For each unit increase in collection in report ex
For each unit increase in front office experienc
Predicted 1
Residuals
1 5.157773677
-0.157773677
2 4.564842874
0.435157126

Residual shows distace between plotted actual data and

predicted data .
4
5
6
7
8
9
10
11
12
13

4.564842874
4.508435404
4.508435404
4.564842874
4.508435404
4.194820117
4.365744941
4.564842874
4.564842874
4.508435404
4.194820117

0.435157126
-0.508435404
-0.508435404
0.435157126
-0.508435404
-0.194820117
-0.365744941
0.435157126
0.435157126
0.491564596
-0.194820117

14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60

4.603073611
4.564842874
4.606829721
4.267350625
4.508435404
4.564842874
4.546666141
4.606829721
4.564842874
4.637373382
4.438275449
4.355687313
4.717590965
4.564842874
4.508435404
4.564842874
4.282805522
4.470204667
4.564842874
4.438275449
4.508435404
4.508435404
4.476506186
4.282805522
4.508435404
4.707533337
4.508435404
4.508435404
4.347568208
4.282805522
4.282805522
4.564842874
4.564842874
4.564842874
4.606829721
4.508435404
4.508435404
4.564842874
4.508435404
4.435904896
4.508435404
4.564842874
4.564842874
4.564842874
4.564842874
4.508435404
4.564842874

-0.603073611
0.435157126
0.393170279
-0.267350625
-0.508435404
-1.564842874
-0.546666141
0.393170279
0.435157126
0.362626618
0.561724551
-0.355687313
-0.717590965
0.435157126
0.491564596
0.435157126
-0.282805522
-0.470204667
0.435157126
0.561724551
-0.508435404
-0.508435404
-0.476506186
-1.282805522
-0.508435404
-0.707533337
0.491564596
-0.508435404
-1.347568208
-0.282805522
0.717194478
0.435157126
0.435157126
-0.564842874
0.393170279
0.491564596
0.491564596
0.435157126
-0.508435404
0.564095104
0.491564596
0.435157126
-1.564842874
0.435157126
0.435157126
-0.508435404
0.435157126

61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107

4.564842874
4.282805522
4.282805522
4.282805522
4.282805522
4.282805522
4.564842874
4.564842874
4.508435404
4.564842874
4.707533337
4.39767416
4.679360228
4.564842874
4.564842874
4.564842874
4.508435404
4.508435404
4.564842874
4.508435404
4.10018191
4.564842874
4.637373382
4.508435404
4.717590965
4.470204667
4.6693026
4.476506186
4.564842874
4.508435404
4.789075224
4.636152277
4.092258725
4.564842874
4.564842874
4.564842874
4.508435404
4.564842874
4.508435404
4.564842874
4.282805522
4.564842874
4.564842874
4.878458161
4.564842874
4.637373382
4.927495411

0.435157126
0.717194478
0.717194478
0.717194478
0.717194478
0.717194478
0.435157126
0.435157126
-0.508435404
0.435157126
-0.707533337
-0.39767416
-0.679360228
0.435157126
0.435157126
0.435157126
-0.508435404
-0.508435404
0.435157126
-1.508435404
-1.10018191
0.435157126
0.362626618
-0.508435404
-0.717590965
-0.470204667
-0.6693026
-0.476506186
0.435157126
-0.508435404
0.210924776
-0.636152277
-0.092258725
0.435157126
-0.564842874
-0.564842874
0.491564596
0.435157126
-1.508435404
0.435157126
0.717194478
0.435157126
0.435157126
0.121541839
0.435157126
0.362626618
0.072504589

108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134

4.435904896
4.564842874
4.564842874
4.564842874
5.039642213
4.564842874
4.564842874
4.805927653
4.564842874
3.553107667
4.637373382
4.675604118
4.878458161
4.916688897
4.470204667
4.637373382
4.508435404
4.564842874
4.564842874
4.84415839
4.540364622
4.564842874
4.564842874
4.564842874
4.564842874
4.780063844
4.011845222

0.564095104
0.435157126
0.435157126
0.435157126
-0.039642213
0.435157126
0.435157126
0.194072347
0.435157126
0.446892333
0.362626618
0.324395882
0.121541839
0.083311103
0.529795333
0.362626618
0.491564596
-1.564842874
-0.564842874
-0.84415839
0.459635378
0.435157126
0.435157126
-0.564842874
0.435157126
-0.780063844
-1.011845222

good fit as 8% of the variation in over all satisfaction is explained by front office , doctor , counsellor , report collection and billing experien

MS

F
0.9065
0.3660

2.4769

Significance F
0.0354

t Stat

P-value
Lower 95%
24.2187
0.0000
3.9329
1.7958
0.0749
-0.0203
-0.3641
0.7164
-0.2460
-2.2049
0.0292
-0.4574
2.1052
0.0372
0.0126
-1.0002
0.3191
-0.2160
n front office experience theiris increase of 0.1991 in overall satisfaction.
n doctor experience their decrease in -0.0382 in overall satisfaction.
n counsellor experience their decrease of -0.2411 in overall satisfaction.
n collection in report experience there is increase of 0.2092 in overall satisfaction.
n front office experience there is decrease of -0.0725 in overall satisfaction.
Standard Residuals
Percentile
-0.265837014
0.373134328
0.733207677
1.119402985
0.733207677
-0.856676174
-0.856676174
0.733207677
-0.856676174
-0.328257536
-0.616253264
0.733207677
0.733207677
0.828250107
-0.328257536

1.865671642
2.611940299
3.358208955
4.104477612
4.850746269
5.597014925
6.343283582
7.089552239
7.835820896
8.582089552
9.328358209

-1.016134576
0.733207677
0.662462936
-0.450466094
-0.856676174
-2.636644884
-0.921092147
0.662462936
0.733207677
0.610999119
0.946464459
-0.599306902
-1.209087875
0.733207677
0.828250107
0.733207677
-0.476506457
-0.792260201
0.733207677
0.946464459
-0.856676174
-0.856676174
-0.802877795
-2.161432738
-0.856676174
-1.192141513
0.828250107
-0.856676174
-2.270553088
-0.476506457
1.208419823
0.733207677
0.733207677
-0.951718603
0.662462936
0.828250107
0.828250107
0.733207677
-0.856676174
0.950458665
0.828250107
0.733207677
-2.636644884
0.733207677
0.733207677
-0.856676174
0.733207677

10.07462687
10.82089552
11.56716418
12.31343284
13.05970149
13.80597015
14.55223881
15.29850746
16.04477612
16.79104478
17.53731343
18.28358209
19.02985075
19.7761194
20.52238806
21.26865672
22.01492537
22.76119403
23.50746269
24.25373134
25
25.74626866
26.49253731
27.23880597
27.98507463
28.73134328
29.47761194
30.2238806
30.97014925
31.71641791
32.46268657
33.20895522
33.95522388
34.70149254
35.44776119
36.19402985
36.94029851
37.68656716
38.43283582
39.17910448
39.92537313
40.67164179
41.41791045
42.1641791
42.91044776
43.65671642
44.40298507

0.733207677
1.208419823
1.208419823
1.208419823
1.208419823
1.208419823
0.733207677
0.733207677
-0.856676174
0.733207677
-1.192141513
-0.670051643
-1.144671902
0.733207677
0.733207677
0.733207677
-0.856676174
-0.856676174
0.733207677
-2.541602454
-1.853725414
0.733207677
0.610999119
-0.856676174
-1.209087875
-0.792260201
-1.12772554
-0.802877795
0.733207677
-0.856676174
0.355392698
-1.07186969
-0.155449151
0.733207677
-0.951718603
-0.951718603
0.828250107
0.733207677
-2.541602454
0.733207677
1.208419823
0.733207677
0.733207677
0.204789039
0.733207677
0.610999119
0.122164887

45.14925373
45.89552239
46.64179104
47.3880597
48.13432836
48.88059701
49.62686567
50.37313433
51.11940299
51.86567164
52.6119403
53.35820896
54.10447761
54.85074627
55.59701493
56.34328358
57.08955224
57.8358209
58.58208955
59.32835821
60.07462687
60.82089552
61.56716418
62.31343284
63.05970149
63.80597015
64.55223881
65.29850746
66.04477612
66.79104478
67.53731343
68.28358209
69.02985075
69.7761194
70.52238806
71.26865672
72.01492537
72.76119403
73.50746269
74.25373134
75
75.74626866
76.49253731
77.23880597
77.98507463
78.73134328
79.47761194

0.950458665
0.733207677
0.733207677
0.733207677
-0.066794206
0.733207677
0.733207677
0.326997597
0.733207677
0.752980636
0.610999119
0.546583146
0.204789039
0.140373066
0.89266608
0.610999119
0.828250107
-2.636644884
-0.951718603
-1.422344656
0.774451728
0.733207677
0.733207677
-0.951718603
0.733207677
-1.314350071
-1.704884606

80.2238806
80.97014925
81.71641791
82.46268657
83.20895522
83.95522388
84.70149254
85.44776119
86.19402985
86.94029851
87.68656716
88.43283582
89.17910448
89.92537313
90.67164179
91.41791045
92.1641791
92.91044776
93.65671642
94.40298507
95.14925373
95.89552239
96.64179104
97.3880597
98.13432836
98.88059701
99.62686567

plained by front office , doctor , counsellor , report collection and billing experience.

F & P value are less than 0.5 which shows that data are reliable
except for experience with doctor where p value is greater than 0.5

Upper 95%
4.6327
0.4185
0.1695
-0.0247
0.4057
0.0710

erall satisfaction.
satisfaction.
rall satisfaction.
092 in overall satisfaction.
overall satisfaction.
1
3
3
3
3
3
3
3
3
3
4
4
4
4

Lower 95.0%
Upper 95.0%
3.9329
4.6327
-0.0203
0.4185
-0.2460
0.1695
-0.4574
-0.0247
0.0126
0.4057
-0.2160
0.0710

4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
5
5
5
5
5
5

5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

overall satisfaction

Line Fit Plot(front office)

6
4
2
0
0

front office

overall satisfaction

Line Fit Plot(counsellor)

6
4
2
0
0

counsellor

overall satisfaction

Line Fit Plot(report)

6
4
2
0
0

report

overall satisfaction

Line Fit Plot (billing)

6
4
2
0
0

4
billing

Normal Probability Plot

6
1

4
2
0
0

20

40

60

80

Sample Percentile

100

t office)

Series1
Predicted 1

nsellor)

Series1
Predicted 1

overall satisfaction

Line Fit Plot(doctor)

6
4
2

Series1

Predicted 1
0

4
doctor

eport)

Series1
Predicted 1

billing)

Series1
Predicted 1

lity Plot

100

120

overall all
satisfaction

Experience
Experience frontoffice Experience doctor counsellor
1
5
5

5
5
5

5
4
5

5
3
5

5
4
4
5

5
4
4
5

5
4
4
5

5
4
4
5

4
4
4
5

4
4
4
5

4
4
5
5

4
5
5
5

5
5
4
4

5
4
4
5

5
4
4
4

5
4
5
5

5
5
4
4
3
4
5
5
5
5
4
4
5
5
5
4
4
5
5
4
4
4
3
4

5
4
4
4
5
4
4
5
5
4
5
4
5
4
5
0
4
5
4
4
4
4
0
4

5
5
4
4
5
3
5
5
5
5
5
4
5
4
5
0
5
5
5
4
4
4
0
4

5
4
5
4
5
4
4
5
5
5
5
4
5
4
5
0
4
5
5
4
4
5
0
4

4
5
4
3
4
5
5
5
4
5
5
5
5
4
5
5
5
3
5
5
4
5
5
5
5
5
5
5
5
5
4
5
4
4
4
5
5
5
4
4
5
3
3
5
5
4
4

5
4
4
3
0
0
5
5
5
4
4
4
5
4
4
4
5
5
5
5
4
5
5
0
0
0
0
0
5
5
4
5
5
4
4
5
5
5
4
4
5
4
3
5
5
4
4

4
4
4
3
0
0
5
5
5
5
4
4
5
4
4
4
5
5
5
5
4
5
5
0
0
0
0
0
5
5
4
5
4
5
5
5
5
5
4
4
5
4
4
5
5
4
4

4
4
4
4
0
0
5
5
5
4
4
4
5
4
4
4
5
5
5
5
4
5
5
0
0
0
0
0
5
5
4
5
4
4
4
5
5
5
4
4
5
4
4
5
5
4
4

4
4
4
5
4
5
4
4
5
4
4
5
5
3
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
3
4
4
5
5
5
4
5

4
5
4
5
4
4
4
4
5
5
5
4
5
4
5
0
5
5
5
5
5
5
4
5
5
5
4
5
5
5
5
3
5
5
5
5
4
5
4
5
5
5
4
5
5
5
5

5
5
4
5
4
0
4
5
5
5
5
4
5
4
5
0
5
5
5
5
5
5
4
5
5
5
4
5
5
5
5
0
5
4
5
4
5
5
4
5
5
4
4
5
5
5
5

4
4
5
5
4
0
0
3
5
5
5
4
5
4
5
0
5
5
4
5
5
5
4
5
5
5
3
5
5
4
5
4
5
5
4
4
4
5
4
5
5
4
3
5
5
5
5

4
3

5
2

4
3

4
4

Experience report

Experience billing
5
5
5

5
4
5

5
4
4
5

5
4
4
5

4
4
5
5

4
5
5
5

5
4
4
5

5
4
5
5

5
5
4
4
5
4
5
5
5
5
4
5
5
4
5
0
4
5
5
4
4
5
0
4

5
5
4
4
5
4
5
5
4
4
5
4
5
4
5
0
4
5
4
4
4
4
0
4

4
4
4
4
0
0
5
5
5
5
4
4
5
4
4
4
5
5
5
5
4
5
5
0
0
0
0
0
5
5
4
5
4
4
5
5
5
5
4
4
5
4
3
5
5
4
5

4
4
4
4
0
0
5
5
5
5
4
4
5
4
5
4
5
5
5
5
4
5
5
0
0
0
0
0
5
5
4
5
4
5
4
5
5
5
4
4
5
4
4
5
4
4
4

4
4
5
5
4
0
0
0
5
5
5
4
5
4
5
0
5
5
5
5
5
5
4
5
5
5
4
5
5
5
5
0
5
5
5
5
4
5
4
5
5
5
3
5
5
5
5

4
4
4
5
4
4
4
1
5
5
5
4
5
4
5
0
5
5
4
5
4
0
5
5
5
5
0
5
5
5
5
5
4
4
4
4
4
4
4
5
5
5
4
5
5
5
5

4
3

3
3

Correlation coeffiecent between Overall satisfaction

and Experience at front office
0.12659175 weak correlation

Correlation coeffiecent between Overall satisfaction

and Experience at Doctor
0.103195605 weak correlation

Correlation coeffiecent between Overall satisfaction

and Experience at Counsellor
0.045958964 no correlation

Correlation coeffiecent between Overall satisfaction

and Experience at Report
0.125909127 weak correlation

Correlation coeffiecent between Overall satisfaction

and Experience at Billing
0.037988938 no correlation

overall all
satisfaction

Experience
frontoffice
1
5
5
5
4
4
5
4
4
4
5
5
5
4
4
5
5
4
4
3
4
5
5
5
5
4
4
5
5
5
4
4
5
5
4
4
4
3
4
4
5
4
3
4

Experience
doctor
5
5
5
5
4
4
5
4
4
4
5
5
4
4
5
5
4
4
4
5
4
4
5
5
4
5
4
5
4
5
0
4
5
4
4
4
4
0
4
5
4
4
3
0

Experience
counsellor
5
4
5
5
4
4
5
4
4
5
5
5
4
4
4
5
5
4
4
5
3
5
5
5
5
5
4
5
4
5
0
5
5
5
4
4
4
0
4
4
4
4
3
0

Experience report
5
3
5
5
4
4
5
4
5
5
5
5
4
5
5
5
4
5
4
5
4
4
5
5
5
5
4
5
4
5
0
4
5
5
4
4
5
0
4
4
4
4
4
0

5
5
5
5
4
4
5
4
4
5
5
5
4
4
5
5
5
4
4
5
4
5
5
5
5
4
5
5
4
5
0
4
5
5
4
4
5
0
4
4
4
4
4
0

5
5
5
4
5
5
5
5
4
5
5
5
3
5
5
4
5
5
5
5
5
5
5
5
5
4
5
4
4
4
5
5
5
4
4
5
3
3
5
5
4
4
4
4
4
5
4

0
5
5
5
4
4
4
5
4
4
4
5
5
5
5
4
5
5
0
0
0
0
0
5
5
4
5
5
4
4
5
5
5
4
4
5
4
3
5
5
4
4
4
5
4
5
4

0
5
5
5
5
4
4
5
4
4
4
5
5
5
5
4
5
5
0
0
0
0
0
5
5
4
5
4
5
5
5
5
5
4
4
5
4
4
5
5
4
4
5
5
4
5
4

0
5
5
5
4
4
4
5
4
4
4
5
5
5
5
4
5
5
0
0
0
0
0
5
5
4
5
4
4
4
5
5
5
4
4
5
4
4
5
5
4
4
4
4
5
5
4

0
5
5
5
5
4
4
5
4
4
4
5
5
5
5
4
5
5
0
0
0
0
0
5
5
4
5
4
4
5
5
5
5
4
4
5
4
3
5
5
4
5
4
4
5
5
4

5
4
4
5
4
4
5
5
3
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
3
4
4
5
5
5
4
5
4
3

4
4
4
5
5
5
4
5
4
5
0
5
5
5
5
5
5
4
5
5
5
4
5
5
5
5
3
5
5
5
5
4
5
4
5
5
5
4
5
5
5
5
5
2

0
4
5
5
5
5
4
5
4
5
0
5
5
5
5
5
5
4
5
5
5
4
5
5
5
5
0
5
4
5
4
5
5
4
5
5
4
4
5
5
5
5
4
3

0
0
3
5
5
5
4
5
4
5
0
5
5
4
5
5
5
4
5
5
5
3
5
5
4
5
4
5
5
4
4
4
5
4
5
5
4
3
5
5
5
5
4
4

0
0
0
5
5
5
4
5
4
5
0
5
5
5
5
5
5
4
5
5
5
4
5
5
5
5
0
5
5
5
5
4
5
4
5
5
5
3
5
5
5
5
4
3

Experience
billing
5
4
5
5
4
4
5
4
5
5
5
5
4
5
5
5
5
4
4
5
4
5
5
4
4
5
4
5
4
5
0
4
5
4
4
4
4
0
4
4
4
4
4
0

Anova: Two-Factor Without Replication

SUMMARY

Count
5
5
5
4
4
5
4
4
4
5
5
5
4
4
5
5
4
4
3
4
5
5
5
5
4
4
5
5
5
4
4
5
5
4
4
4
3
4

Sum
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

21
25
25
20
20
25
20
22
24
25
25
20
22
24
25
23
21
20
25
19
23
25
24
23
24
21
25
20
25
0
21
25
23
20
20
22
0
20

Average
4.2
5
5
4
4
5
4
4.4
4.8
5
5
4
4.4
4.8
5
4.6
4.2
4
5
3.8
4.6
5
4.8
4.6
4.8
4.2
5
4
5
0
4.2
5
4.6
4
4
4.4
0
4

0
5
5
5
5
4
4
5
4
5
4
5
5
5
5
4
5
5
0
0
0
0
0
5
5
4
5
4
5
4
5
5
5
4
4
5
4
4
5
4
4
4
4
4
4
5
4

4
5
4
3
4
5
5
5
4
5
5
5
5
4
5
5
5
3
5
5
4
5
5
5
5
5
5
5
5
5
4
5
4
4
4
5
5
5
4
4
5
3
3
5
5
4
4

5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

21
20
20
18
0
0
25
25
25
23
20
20
25
20
21
20
25
25
25
25
20
25
25
0
0
0
0
0
25
25
20
25
21
22
22
25
25
25
20
20
25
20
18
25
24
20
21

4.2
4
4
3.6
0
0
5
5
5
4.6
4
4
5
4
4.2
4
5
5
5
5
4
5
5
0
0
0
0
0
5
5
4
5
4.2
4.4
4.4
5
5
5
4
4
5
4
3.6
5
4.8
4
4.2

4
4
1
5
5
5
4
5
4
5
0
5
5
4
5
4
0
5
5
5
5
0
5
5
5
5
5
4
4
4
4
4
4
4
5
5
5
4
5
5
5
5
3
3

4
4
4
5
4
5
4
4
5
4
4
5
5
3
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
3
4
4
5
5
5
4
5

5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

21
22
22
25
20
8
12
13
25
25
25
20
25
20
25
0
25
25
23
25
24
20
21
25
25
25
15
25
25
24
25
12
24
23
23
22
21
24
20
25
25
23
18
25
25
25
25

4.2
4.4
4.4
5
4
1.6
2.4
2.6
5
5
5
4
5
4
5
0
5
5
4.6
5
4.8
4
4.2
5
5
5
3
5
5
4.8
5
2.4
4.8
4.6
4.6
4.4
4.2
4.8
4
5
5
4.6
3.6
5
5
5
5

4
3

5
5

20
15

4
3

5
5
5
5
5

134
134
134
134
134

560
558
551
552
547

4.1791
4.1642
4.1119
4.1194
4.0821

SS
1168.84
0.84
154.76

df
133.00
4.00
532.00

MS
8.79
0.21
0.29

1324.442

669

ANOVA
Source of Variation
Rows
Columns
Error
Total

Variance
0.7
0
0
0
0
0
0
0.3
0.2
0
0
0
0.3
0.2
0
0.3
0.2
0
0
0.2
0.3
0
0.2
0.3
0.2
0.2
0
0
0
0
0.2
0
0.3
0
0
0.3
0
0

0.2
0
0
0.3
0
0
0
0
0
0.3
0
0
0
0
0.2
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0.2
0.3
0.3
0
0
0
0
0
0
0
0.3
0
0.2
0
0.2

0.2
0.3
0.3
0
0
4.8
4.8
4.3
0
0
0
0
0
0
0
0
0
0
0.3
0
0.2
5
0.2
0
0
0
3
0
0
0.2
0
5.3
0.2
0.3
0.3
0.3
0.2
0.2
0
0
0
0.3
0.3
0
0
0
0

0.5
0.5
1.7421
1.9879
1.9648
2.2563
2.0007

F
P-value
30.21
0.00
0.73
0.57

F crit
1.24
2.39